Thanks Rick. I completely agree. It's got to be the hardware. You can't
imagine what I've been through with HP. Most everyone has been very nice and
tried to help but I've spent more than 24 hours on the phone with them and
still, nothing. I even had a case manager and sent my laptop back for
testing. Though the notes in my file said they replaced the LDC, LCD wiring
and motherboard, it turns out that the notes were a mistake and nothing had
been done. They never hooked up my laptop to a monitor and therefore
couldn't repeat the problem. It's been a total nightmare. I think it's the
video card (nVidia GeForce 9600M GT) or the graphics driver and the way it's
interacting with Vista. Must be something wrong with the card but since they
couldn't repeat the problem, they didn't replace it. I have a new case
manager now so we'll see what happens. It's really a shame because I love
the equipment. But my customer service experience with HP will stop me from
buying anything from HP again.
"Rick Rogers" wrote:
> Hi BG,
>
> Generally, with display adapters a series either is or isn't compatible.
> Meaning, for example, that the 9600 series is and the 9500 isn't (this is
> just an example, I'm not saying that series isn't).
>
> In any case, I'll lay money that this is a hardware issue. Sporadic system
> changes unrelated to user activities usually are. There's a potential that
> it is malware-related, but I would think there would be other signs if it
> were.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "BG" <> wrote in message
> news:3B731777-5956-4382-9F65-...
> > Thanks for the info. I found the nVidia GeForce 9600 GT as compatible but
> > can't find the 9600M GT. Will contact nVidia to see if it makes a
> > difference. But I ran the nVidia diagnostics on their website. It
> > analyzed
> > my system for compatibility and said I am compatible and exceed the
> > requirements. I don't think there's a keyboard problem. HP has had my
> > laptop for the last week for repairs and they didn't find any problems.
> > ARGH!!!!!
> >
> > "Rick Rogers" wrote:
> >
> >> Hi BG,
> >>
> >> Nvidia compatible GPU's:
> >> http://www.nvidia.com/page/technology_vista_home.html
> >>
> >> I suspect that the system has a keyboard issue. Some laptops have a
> >> function
> >> (fn) for rotating the screen, and yours may be stuck or shorting out.
> >>
> >> --
> >> Best of Luck,
> >>
> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> http://mvp.support.microsoft.com/
> >> Windows help - www.rickrogers.org
> >> My thoughts http://rick-mvp.blogspot.com
> >>
> >> "BG" <> wrote in message
> >> news:B06924A9-946E-404B-AA42-...
> >> > Have had a prolonged problem (sorry for the lenght of this email).
> >> > Would
> >> > appreciate some help. Four months ago, I bought an HP pavilion
> >> > notebook
> >> > (dv5t-1000) with 64 bit vista ultimate (4GB DDR2 sys memory, 250 GB
> >> > hard
> >> > drive), an HP docking station and HP 20" external monitor with wireless
> >> > key
> >> > board and mouse. My video card is nVidia GeForce 9600M GT.
> >> > Everything
> >> > was
> >> > fine and I loved it but within one month, the screen on the laptop and
> >> > monitor would load sideways or upside down whenever it felt like it.
> >> > Only
> >> > happened at startup, never while I was working. And it didn't happen
> >> > all
> >> > the
> >> > time. Kept happening for another month so I called HP. Spent hours
> >> > and
> >> > hours with HP on the phone. Uninstalled and reinstalled latest nvidia
> >> > drivers a few times, updated bios etc. Tried using the crtl-alt hot
> >> > keys
> >> > with arrows but it does nothing. Occasionally, I am able to rotate the
> >> > screen by opening the GeForce manager but that doesn't always work.
> >> > Even
> >> > if
> >> > it does work, the screen loads sidesway or upside down even after I do
> >> > that
> >> > fix. On one or two occasions, disconnecting the monitor from the
> >> > laptop
> >> > fixed it but sometimes it stays stuck.
> >> >
> >> > HP now tells me they think Vista (all versions and particularly 64 bit)
> >> > has
> >> > problems with the driver for the monitor. No updates available and not
> >> > HPs
> >> > problem!!! I can't count their theory but am hoping they are wrong.
> >> > Did
> >> > some research on the Windows website site in the compatability center
> >> > and
> >> > can't find the 9600M GT listed on either the "yes compatible" or "not
> >> > compatible" lists for Vista 64 or 32 bit. nVidia website doesn't help
> >> > either. But there are enough non-compatible video cards for vista that
> >> > I
> >> > am
> >> > wondering if anyone out there has any information you can share? Or
> >> > any
> >> > ideas for how I can fix this? It's making me crazy and takes a while
> >> > to
> >> > fix
> >> > whenever it happens. Brand new HP laptop and all the peripherals are
> >> > now a
> >> > very expensive paperweight. HP is telling me that the only fix may be
> >> > to
> >> > return the equipement and they'll refund my money!!!! I'm thinking
> >> > that
> >> > if I
> >> > can find out whether the 9600M GT is compatible or not, I can just ask
> >> > them
> >> > to replace the video card with one that is compatible. Is that viable?
> >> > Any
> >> > thoughts of any kind on how to fix the problem or on the compatability
> >> > issue
> >> > would be greatly appreciated!! Thank you so much.
> >>
> >>
>
>
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