Hello JB,
Thanks for your post.
Based on my experience and tests, this should not happen if the user only select the "log on using Secure Password Authentication" option in his/her OE.
The explanation of this option is: "Specifies that you can use Secure Password Authentication to log on to this server. If you select this option, you might be prompted to log
on when you connect to this server. If you are prompted for a user name and password, this account information is usually supplied by the Internet service or connect
provider when you sign up for their service."
So at this point, I would like to suggest you double check if the user has configured multiple user accounts in the same OE profile. Please go to the mail account part and click
the "Mail" tab, make sure he/she has only one Exchange email account there. Also, please uncheck the "Remember Password" option under the Password text box. I
suspect the issue occurs if the user had multiple user accounts in the same OE profile and any accounts have the "Remember Password" option selected, so that when click
Send/Receive, all emails are received in this same inbox in this OE profile. Another way to avoid this is clicking the drop down button on the Send/Receive and select one of
the accounts each time. Please have a try.
Hope this helps. Also, if you have any questions or concerns, please do not hesitate to let me know.
Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support
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