wrote:
> On Feb 17, 11:35 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
>> pcast...@aol.com wrote:
>>>>> System OS = XPHomeMedia Center SP2
>>
>>>>> I'm attempting to reset the security level on my Acer laptop. I click
>>>>> Security Center icon in Control Panel. There is noting that appears
>>>>> under the Manage security setting for: section of the window.
>>
>>>>> I checked to see if Security Center service was disabled but could not
>>>>> find Security Center listed in Services - the only item relating to
>>>>> security that is listed is Security Accounts Manager and it is set to
>>>>> Automatic.
>>
>>>>> I'm running AVG 7.5.
>>
>>>>> Any help would greatly be appreciated.
>>
>>>> Had any Norton and/or McAfee applications *ever* been installed on this
>>>> machine (e.g., a free-trial version preinstalled on the machine when
>>>> you
>>>> bought it)?
>>
>>>> Are there any Norton and/or McAfee applications still listed in
>>>> Add/Remove
>>>> Programs?
>>
>>> Yes I did have Norton and McAfee. I attempted to install Norton when
>>> I purchased my Acer laptop but could not get the option that checks
>>> for viruses full time to work. I uninstalled it through Add/Remove
>>> in Control Panel and installed McAfee. Because I use my other laptop
>>> 95% of the time, my subscription to McAfee expired and I did not renew
>>> it as it was too expensive and made my laptop very slow. I
>>> uninstalled McAfee and installed AVG 7.5 which is where I stand today.
>>
>>> Any help would greatly be appreciated.
>>
>> Download and run these two removal tools, rebooting after running *each*
>> tool:
>>
>> Norton Removal
>> Toolhttp://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/200503310816...
>> [Discussion:http://windowssecrets.com/comp/080207#story1]
>>
>> McAfee Consumer Products Removal
>> Toolhttp://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=...
>> -- ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Adminhttp://aumha.net
>> DTS-Lhttp://dts-l.net/- Hide quoted text -
>>
>> - Show quoted text -
>
> I downloaded and ran both removal tools and retarted my laptop after
> running each tools. I still cannot see Security Center in services.
>
> What next???
Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315
Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.
Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware
When all else fails, HijackThis v2.0.2
(
http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
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