Bruce Wilkinson wrote:
> OS is Vista Ultimate. Previous antivirus was manually removed because
> uninstall failed. Used Windows Install Clean Up to remove the program,
> then deleted services from registry and restarted. After reboot, deleted
> folder, then deleted remaining entries from registry and restarted again.
> Installed new antivirus program.
>
> Security Center now reports 2 a/v programs, neither on or updated. There
> are no traces of the old one. The program folder is gone. It's also been
> removed from the recycle bin. None of the processes or services visible in
> Task Manager are from the old a/v program. There are no services for it
> listed in services.msc.
>
> The new a/v has services listed in services.msc. It also has processes and
> services running in Task Manager. The agent is visible in the system tray.
> It's console is startable and can run scans of the system. It's status is
> listed as green.
>
> How can I determine why Security Center thinks there are 2 a/v programs?
I don't know how you determine why, but I know what usually fixes it:
Right-click Command Prompt and Run as Administrator. Type the following
command:
winmgmt /verifyrepository
If the system returns "WMI repository is not consistent", run this command:
winmgmt /salvagerepository
The first time you run this it will fail. It will issue stop commands to
the services causing it to fail. It might take a couple minutes for the
services to shut down. Run the command again. You actually may have to
run it 3 times before it finally runs and completes on its own. Reboot your
system.
If the above doesn't work or you get "WMI repository is consistent", do the
following from an elevated cmd prompt:
net stop winmgmt [enter]
cd /d %windir%\system32\wbem [enter]
ren repository repository.old [enter]
net start winmgmt [enter]
Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!
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