Security component upgrade (greyed out)

I recently purchased a DVD that provided me with a digital copy. When I tried
activating the digital copy it told me to first upgrade the security
components of windows media player. It provided me with a link to click on,
when I clicked on the link the it told me to click on the upgrade box to
begin downloading. However the upgrade box was greyed out, so I couldn't
download it.

I've spent over an hour now looking for another link and I cannot find one
for my version of Media Player. I believe I am running Media Player 12
because I am running Windows 7 and I believe Media Player 12 is the standard
player installed after activating the OS. Where do I go from here? Why is the
link greyed out?

My ActiveX is installed and running, and there are no promptings on the
screen other than "error" on the bottom left corner, which appears after the
page is finished loading. Well of course there's an error the boxed is
greyed out, but is it an error on my part or a website error, maybe somone
just didn't finish their job and forgot to upload the hyperlink for the
download. What do I do and where do I go from here?

DRM is the workof the Devil and should be
avoided by users as much as possible.


"Neil Smith [MVP Digital Media]" <> wrote in message
news...
> On Fri, 14 May 2010 22:20:01 -0700, JustinCredible
> <> wrote:
>
>>I recently purchased a DVD that provided me with a digital copy. When I
>>tried
>>activating the digital copy it told me to first upgrade the security
>>components of windows media player. It provided me with a link to click
>>on,
>>when I clicked on the link the it told me to click on the upgrade box to
>>begin downloading. However the upgrade box was greyed out, so I couldn't
>>download it.
>>
>>I've spent over an hour now looking for another link and I cannot find one
>>for my version of Media Player. I believe I am running Media Player 12
>>because I am running Windows 7 and I believe Media Player 12 is the
>>standard
>>player installed after activating the OS. Where do I go from here? Why is
>>the
>>link greyed out?
>
>
> Usually that's because the DRM folder in windows is somehow damaged.
> That content should be in C:\ProgramData\Microsoft\Windows\DRM
>
> Instructions for resetting that are
> http://support.microsoft.com/kb/891664
>
> The vista instructions should work for windows 7 as well.
>
> Once that's reset, you should be able to revisit the IndivSite as
> before and the button ought to be clickable to kick-start the
> individualisation process.
>
>>My ActiveX is installed and running, and there are no promptings on the
>>screen other than "error" on the bottom left corner, which appears after
>>the
>>page is finished loading. Well of course there's an error the boxed is
>>greyed out, but is it an error on my part or a website error, maybe somone
>>just didn't finish their job and forgot to upload the hyperlink for the
>>download. What do I do and where do I go from here?
> ------------------------------------------------
> Digital Media MVP : 2004-2010
> http://mvp.support.microsoft.com/mvpfaqs

Yes it's terrible. When I heard that Amazon had the power to remotely
remove
access to books on the Kindle reader that users had already bought, right
there -
for me, that was to much. I would never, ever by such an item just based on
that.

Microsoft has tried to push an environment where DRM is the "norm", and it's
a kind of brainwashing. A whole way of thinking, that frankly, is unholy.

I hope it dies a well deserved death.


"Neil Smith [MVP Digital Media]" <> wrote in message
news:...
>I don't disagree, but some people have no choice, for example
> audiobook listeners are frequently stuck with DRM encumbered cruft as
> the only available source of a work... sucks huh ?
>
> Cheers - Neil
>
> On Sun, 23 May 2010 22:17:43 -0700, "Dave and Rosanna"
> <> wrote:
>
>>DRM is the workof the Devil and should be
>>avoided by users as much as possible.
>>
>>
>>"Neil Smith [MVP Digital Media]" <> wrote in message
>>news. ..
>>> On Fri, 14 May 2010 22:20:01 -0700, JustinCredible
>>> <> wrote:
>>>
>>>>I recently purchased a DVD that provided me with a digital copy. When I
>>>>tried
>>>>activating the digital copy it told me to first upgrade the security
>>>>components of windows media player. It provided me with a link to click
>>>>on,
>>>>when I clicked on the link the it told me to click on the upgrade box to
>>>>begin downloading. However the upgrade box was greyed out, so I couldn't
>>>>download it.
>>>>
>>>>I've spent over an hour now looking for another link and I cannot find
>>>>one
>>>>for my version of Media Player. I believe I am running Media Player 12
>>>>because I am running Windows 7 and I believe Media Player 12 is the
>>>>standard
>>>>player installed after activating the OS. Where do I go from here? Why
>>>>is
>>>>the
>>>>link greyed out?
>>>
>>>
>>> Usually that's because the DRM folder in windows is somehow damaged.
>>> That content should be in C:\ProgramData\Microsoft\Windows\DRM
>>>
>>> Instructions for resetting that are
>>> http://support.microsoft.com/kb/891664
>>>
>>> The vista instructions should work for windows 7 as well.
>>>
>>> Once that's reset, you should be able to revisit the IndivSite as
>>> before and the button ought to be clickable to kick-start the
>>> individualisation process.
>>>
>>>>My ActiveX is installed and running, and there are no promptings on the
>>>>screen other than "error" on the bottom left corner, which appears after
>>>>the
>>>>page is finished loading. Well of course there's an error the boxed is
>>>>greyed out, but is it an error on my part or a website error, maybe
>>>>somone
>>>>just didn't finish their job and forgot to upload the hyperlink for the
>>>>download. What do I do and where do I go from here?
>>> ------------------------------------------------
>>> Digital Media MVP : 2004-2010
>>> http://mvp.support.microsoft.com/mvpfaqs
>>
> ------------------------------------------------
> Digital Media MVP : 2004-2010
> http://mvp.support.microsoft.com/mvpfaqs

Hi Neil-
I used to buy many CD's myself, used and new.
It was a fun thing to do, browsing through the racks.
Don't do it anywhere near as much these days.
Shame in a way, end of an era. Look what happened to
Tower Records and others.

Do you know anything about the "proteced path" in Vista ?
Why does it play non-protected files in this thread?
Doesn't affect me, because I don't play the files on any
non-HDPC devices - just something I noticed while looking
in task manager.

"Neil Smith [MVP Digital Media]" <> wrote in message
news:...
> Amazon provide unprotected MP3 downloads for a small premium...
>
> Personally I buy and rip my own CDs (to high bitrate MP3, eg 320kbps)
> which are guaranteed to be free of DRM and can be freely transferred
> to any device (not just any "compatible device" either but literally
> any player available these days)
>
> Cheers - Neil
>
> On Mon, 24 May 2010 18:45:02 -0700, "Dave and Rosanna"
> <> wrote:
>
>>
>>Yes it's terrible. When I heard that Amazon had the power to remotely
>>remove
>>access to books on the Kindle reader that users had already bought, right
>>there -
>>for me, that was to much. I would never, ever by such an item just based
>>on
>>that.
>>
>>Microsoft has tried to push an environment where DRM is the "norm", and
>>it's
>>a kind of brainwashing. A whole way of thinking, that frankly, is unholy.
>>
>>I hope it dies a well deserved death.
>>
>>
>>"Neil Smith [MVP Digital Media]" <> wrote in message
>>news:. ..
>>>I don't disagree, but some people have no choice, for example
>>> audiobook listeners are frequently stuck with DRM encumbered cruft as
>>> the only available source of a work... sucks huh ?
>>>
>>> Cheers - Neil
>>>
>>> On Sun, 23 May 2010 22:17:43 -0700, "Dave and Rosanna"
>>> <> wrote:
>>>
>>>>DRM is the workof the Devil and should be
>>>>avoided by users as much as possible.
>>>>
>>>>
>>>>"Neil Smith [MVP Digital Media]" <> wrote in message
>>>>news m...
>>>>> On Fri, 14 May 2010 22:20:01 -0700, JustinCredible
>>>>> <> wrote:
>>>>>
>>>>>>I recently purchased a DVD that provided me with a digital copy. When
>>>>>>I
>>>>>>tried
>>>>>>activating the digital copy it told me to first upgrade the security
>>>>>>components of windows media player. It provided me with a link to
>>>>>>click
>>>>>>on,
>>>>>>when I clicked on the link the it told me to click on the upgrade box
>>>>>>to
>>>>>>begin downloading. However the upgrade box was greyed out, so I
>>>>>>couldn't
>>>>>>download it.
>>>>>>
>>>>>>I've spent over an hour now looking for another link and I cannot find
>>>>>>one
>>>>>>for my version of Media Player. I believe I am running Media Player 12
>>>>>>because I am running Windows 7 and I believe Media Player 12 is the
>>>>>>standard
>>>>>>player installed after activating the OS. Where do I go from here? Why
>>>>>>is
>>>>>>the
>>>>>>link greyed out?
>>>>>
>>>>>
>>>>> Usually that's because the DRM folder in windows is somehow damaged.
>>>>> That content should be in C:\ProgramData\Microsoft\Windows\DRM
>>>>>
>>>>> Instructions for resetting that are
>>>>> http://support.microsoft.com/kb/891664
>>>>>
>>>>> The vista instructions should work for windows 7 as well.
>>>>>
>>>>> Once that's reset, you should be able to revisit the IndivSite as
>>>>> before and the button ought to be clickable to kick-start the
>>>>> individualisation process.
>>>>>
>>>>>>My ActiveX is installed and running, and there are no promptings on
>>>>>>the
>>>>>>screen other than "error" on the bottom left corner, which appears
>>>>>>after
>>>>>>the
>>>>>>page is finished loading. Well of course there's an error the boxed
>>>>>>is
>>>>>>greyed out, but is it an error on my part or a website error, maybe
>>>>>>somone
>>>>>>just didn't finish their job and forgot to upload the hyperlink for
>>>>>>the
>>>>>>download. What do I do and where do I go from here?
>>>>> ------------------------------------------------
>>>>> Digital Media MVP : 2004-2010
>>>>> http://mvp.support.microsoft.com/mvpfaqs
>>>>
>>> ------------------------------------------------
>>> Digital Media MVP : 2004-2010
>>> http://mvp.support.microsoft.com/mvpfaqs
>>
> ------------------------------------------------
> Digital Media MVP : 2004-2010
> http://mvp.support.microsoft.com/mvpfaqs

I'm with sending the Digital copy because I thought I was crazy having this
issue! I have followed all the steps and the button is still greyed out
though - HELP! PLEASE!

"Dave and Rosanna" wrote:

> Hi Neil-
> I used to buy many CD's myself, used and new.
> It was a fun thing to do, browsing through the racks.
> Don't do it anywhere near as much these days.
> Shame in a way, end of an era. Look what happened to
> Tower Records and others.
>
> Do you know anything about the "proteced path" in Vista ?
> Why does it play non-protected files in this thread?
> Doesn't affect me, because I don't play the files on any
> non-HDPC devices - just something I noticed while looking
> in task manager.
>
> "Neil Smith [MVP Digital Media]" <> wrote in message
> news:...
> > Amazon provide unprotected MP3 downloads for a small premium...
> >
> > Personally I buy and rip my own CDs (to high bitrate MP3, eg 320kbps)
> > which are guaranteed to be free of DRM and can be freely transferred
> > to any device (not just any "compatible device" either but literally
> > any player available these days)
> >
> > Cheers - Neil
> >
> > On Mon, 24 May 2010 18:45:02 -0700, "Dave and Rosanna"
> > <> wrote:
> >
> >>
> >>Yes it's terrible. When I heard that Amazon had the power to remotely
> >>remove
> >>access to books on the Kindle reader that users had already bought, right
> >>there -
> >>for me, that was to much. I would never, ever by such an item just based
> >>on
> >>that.
> >>
> >>Microsoft has tried to push an environment where DRM is the "norm", and
> >>it's
> >>a kind of brainwashing. A whole way of thinking, that frankly, is unholy.
> >>
> >>I hope it dies a well deserved death.
> >>
> >>
> >>"Neil Smith [MVP Digital Media]" <> wrote in message
> >>news:. ..
> >>>I don't disagree, but some people have no choice, for example
> >>> audiobook listeners are frequently stuck with DRM encumbered cruft as
> >>> the only available source of a work... sucks huh ?
> >>>
> >>> Cheers - Neil
> >>>
> >>> On Sun, 23 May 2010 22:17:43 -0700, "Dave and Rosanna"
> >>> <> wrote:
> >>>
> >>>>DRM is the workof the Devil and should be
> >>>>avoided by users as much as possible.
> >>>>
> >>>>
> >>>>"Neil Smith [MVP Digital Media]" <> wrote in message
> >>>>news m...
> >>>>> On Fri, 14 May 2010 22:20:01 -0700, JustinCredible
> >>>>> <> wrote:
> >>>>>
> >>>>>>I recently purchased a DVD that provided me with a digital copy. When
> >>>>>>I
> >>>>>>tried
> >>>>>>activating the digital copy it told me to first upgrade the security
> >>>>>>components of windows media player. It provided me with a link to
> >>>>>>click
> >>>>>>on,
> >>>>>>when I clicked on the link the it told me to click on the upgrade box
> >>>>>>to
> >>>>>>begin downloading. However the upgrade box was greyed out, so I
> >>>>>>couldn't
> >>>>>>download it.
> >>>>>>
> >>>>>>I've spent over an hour now looking for another link and I cannot find
> >>>>>>one
> >>>>>>for my version of Media Player. I believe I am running Media Player 12
> >>>>>>because I am running Windows 7 and I believe Media Player 12 is the
> >>>>>>standard
> >>>>>>player installed after activating the OS. Where do I go from here? Why
> >>>>>>is
> >>>>>>the
> >>>>>>link greyed out?
> >>>>>
> >>>>>
> >>>>> Usually that's because the DRM folder in windows is somehow damaged.
> >>>>> That content should be in C:\ProgramData\Microsoft\Windows\DRM
> >>>>>
> >>>>> Instructions for resetting that are
> >>>>> http://support.microsoft.com/kb/891664
> >>>>>
> >>>>> The vista instructions should work for windows 7 as well.
> >>>>>
> >>>>> Once that's reset, you should be able to revisit the IndivSite as
> >>>>> before and the button ought to be clickable to kick-start the
> >>>>> individualisation process.
> >>>>>
> >>>>>>My ActiveX is installed and running, and there are no promptings on
> >>>>>>the
> >>>>>>screen other than "error" on the bottom left corner, which appears
> >>>>>>after
> >>>>>>the
> >>>>>>page is finished loading. Well of course there's an error the boxed
> >>>>>>is
> >>>>>>greyed out, but is it an error on my part or a website error, maybe
> >>>>>>somone
> >>>>>>just didn't finish their job and forgot to upload the hyperlink for
> >>>>>>the
> >>>>>>download. What do I do and where do I go from here?
> >>>>> ------------------------------------------------
> >>>>> Digital Media MVP : 2004-2010
> >>>>> http://mvp.support.microsoft.com/mvpfaqs
> >>>>
> >>> ------------------------------------------------
> >>> Digital Media MVP : 2004-2010
> >>> http://mvp.support.microsoft.com/mvpfaqs
> >>
> > ------------------------------------------------
> > Digital Media MVP : 2004-2010
> > http://mvp.support.microsoft.com/mvpfaqs
>
>
> .
>

What version of WMP and Windows? Did you reset the DRM cache, as
explained at http://support.microsoft.com/kb/891664 ?

Are you using Internet Explorer to surf to the website? Are all other
web browsers and WMP closed?

Regards

--
Tim De Baets
http://www.bm-productions.tk

On 11/06/2010 21:47, Robyn wrote:
> I'm with sending the Digital copy because I thought I was crazy having this
> issue! I have followed all the steps and the button is still greyed out
> though - HELP! PLEASE!
>
> "Dave and Rosanna" wrote:
>
>> Hi Neil-
>> I used to buy many CD's myself, used and new.
>> It was a fun thing to do, browsing through the racks.
>> Don't do it anywhere near as much these days.
>> Shame in a way, end of an era. Look what happened to
>> Tower Records and others.
>>
>> Do you know anything about the "proteced path" in Vista ?
>> Why does it play non-protected files in this thread?
>> Doesn't affect me, because I don't play the files on any
>> non-HDPC devices - just something I noticed while looking
>> in task manager.
>>
>> "Neil Smith [MVP Digital Media]"<> wrote in message
>> news:...
>>> Amazon provide unprotected MP3 downloads for a small premium...
>>>
>>> Personally I buy and rip my own CDs (to high bitrate MP3, eg 320kbps)
>>> which are guaranteed to be free of DRM and can be freely transferred
>>> to any device (not just any "compatible device" either but literally
>>> any player available these days)
>>>
>>> Cheers - Neil
>>>
>>> On Mon, 24 May 2010 18:45:02 -0700, "Dave and Rosanna"
>>> <> wrote:
>>>
>>>>
>>>> Yes it's terrible. When I heard that Amazon had the power to remotely
>>>> remove
>>>> access to books on the Kindle reader that users had already bought, right
>>>> there -
>>>> for me, that was to much. I would never, ever by such an item just based
>>>> on
>>>> that.
>>>>
>>>> Microsoft has tried to push an environment where DRM is the "norm", and
>>>> it's
>>>> a kind of brainwashing. A whole way of thinking, that frankly, is unholy.
>>>>
>>>> I hope it dies a well deserved death.
>>>>
>>>>
>>>> "Neil Smith [MVP Digital Media]"<> wrote in message
>>>> news:...
>>>>> I don't disagree, but some people have no choice, for example
>>>>> audiobook listeners are frequently stuck with DRM encumbered cruft as
>>>>> the only available source of a work... sucks huh ?
>>>>>
>>>>> Cheers - Neil
>>>>>
>>>>> On Sun, 23 May 2010 22:17:43 -0700, "Dave and Rosanna"
>>>>> <> wrote:
>>>>>
>>>>>> DRM is the workof the Devil and should be
>>>>>> avoided by users as much as possible.
>>>>>>
>>>>>>
>>>>>> "Neil Smith [MVP Digital Media]"<> wrote in message
>>>>>> news...
>>>>>>> On Fri, 14 May 2010 22:20:01 -0700, JustinCredible
>>>>>>> <> wrote:
>>>>>>>
>>>>>>>> I recently purchased a DVD that provided me with a digital copy. When
>>>>>>>> I
>>>>>>>> tried
>>>>>>>> activating the digital copy it told me to first upgrade the security
>>>>>>>> components of windows media player. It provided me with a link to
>>>>>>>> click
>>>>>>>> on,
>>>>>>>> when I clicked on the link the it told me to click on the upgrade box
>>>>>>>> to
>>>>>>>> begin downloading. However the upgrade box was greyed out, so I
>>>>>>>> couldn't
>>>>>>>> download it.
>>>>>>>>
>>>>>>>> I've spent over an hour now looking for another link and I cannot find
>>>>>>>> one
>>>>>>>> for my version of Media Player. I believe I am running Media Player 12
>>>>>>>> because I am running Windows 7 and I believe Media Player 12 is the
>>>>>>>> standard
>>>>>>>> player installed after activating the OS. Where do I go from here? Why
>>>>>>>> is
>>>>>>>> the
>>>>>>>> link greyed out?
>>>>>>>
>>>>>>>
>>>>>>> Usually that's because the DRM folder in windows is somehow damaged.
>>>>>>> That content should be in C:\ProgramData\Microsoft\Windows\DRM
>>>>>>>
>>>>>>> Instructions for resetting that are
>>>>>>> http://support.microsoft.com/kb/891664
>>>>>>>
>>>>>>> The vista instructions should work for windows 7 as well.
>>>>>>>
>>>>>>> Once that's reset, you should be able to revisit the IndivSite as
>>>>>>> before and the button ought to be clickable to kick-start the
>>>>>>> individualisation process.
>>>>>>>
>>>>>>>> My ActiveX is installed and running, and there are no promptings on
>>>>>>>> the
>>>>>>>> screen other than "error" on the bottom left corner, which appears
>>>>>>>> after
>>>>>>>> the
>>>>>>>> page is finished loading. Well of course there's an error the boxed
>>>>>>>> is
>>>>>>>> greyed out, but is it an error on my part or a website error, maybe
>>>>>>>> somone
>>>>>>>> just didn't finish their job and forgot to upload the hyperlink for
>>>>>>>> the
>>>>>>>> download. What do I do and where do I go from here?
>>>>>>> ------------------------------------------------
>>>>>>> Digital Media MVP : 2004-2010
>>>>>>> http://mvp.support.microsoft.com/mvpfaqs
>>>>>>
>>>>> ------------------------------------------------
>>>>> Digital Media MVP : 2004-2010
>>>>> http://mvp.support.microsoft.com/mvpfaqs
>>>>
>>> ------------------------------------------------
>>> Digital Media MVP : 2004-2010
>>> http://mvp.support.microsoft.com/mvpfaqs
>>
>>
>> .
>>

WIndows Vista (YUCK) YEs reset - emptied folder - I did not delete the folder
since it told me to empty the contents. WMP - version 11

Yes Internet explorer and all other windows closed. ALso restarted IE and
Computer.
PLEASE HELP - this has taken hours!!!

"Tim De Baets" wrote:

> What version of WMP and Windows? Did you reset the DRM cache, as
> explained at http://support.microsoft.com/kb/891664 ?
>
> Are you using Internet Explorer to surf to the website? Are all other
> web browsers and WMP closed?
>
> Regards
>
> --
> Tim De Baets
> http://www.bm-productions.tk
>
> On 11/06/2010 21:47, Robyn wrote:
> > I'm with sending the Digital copy because I thought I was crazy having this
> > issue! I have followed all the steps and the button is still greyed out
> > though - HELP! PLEASE!
> >
> > "Dave and Rosanna" wrote:
> >
> >> Hi Neil-
> >> I used to buy many CD's myself, used and new.
> >> It was a fun thing to do, browsing through the racks.
> >> Don't do it anywhere near as much these days.
> >> Shame in a way, end of an era. Look what happened to
> >> Tower Records and others.
> >>
> >> Do you know anything about the "proteced path" in Vista ?
> >> Why does it play non-protected files in this thread?
> >> Doesn't affect me, because I don't play the files on any
> >> non-HDPC devices - just something I noticed while looking
> >> in task manager.
> >>
> >> "Neil Smith [MVP Digital Media]"<> wrote in message
> >> news:...
> >>> Amazon provide unprotected MP3 downloads for a small premium...
> >>>
> >>> Personally I buy and rip my own CDs (to high bitrate MP3, eg 320kbps)
> >>> which are guaranteed to be free of DRM and can be freely transferred
> >>> to any device (not just any "compatible device" either but literally
> >>> any player available these days)
> >>>
> >>> Cheers - Neil
> >>>
> >>> On Mon, 24 May 2010 18:45:02 -0700, "Dave and Rosanna"
> >>> <> wrote:
> >>>
> >>>>
> >>>> Yes it's terrible. When I heard that Amazon had the power to remotely
> >>>> remove
> >>>> access to books on the Kindle reader that users had already bought, right
> >>>> there -
> >>>> for me, that was to much. I would never, ever by such an item just based
> >>>> on
> >>>> that.
> >>>>
> >>>> Microsoft has tried to push an environment where DRM is the "norm", and
> >>>> it's
> >>>> a kind of brainwashing. A whole way of thinking, that frankly, is unholy.
> >>>>
> >>>> I hope it dies a well deserved death.
> >>>>
> >>>>
> >>>> "Neil Smith [MVP Digital Media]"<> wrote in message
> >>>> news:...
> >>>>> I don't disagree, but some people have no choice, for example
> >>>>> audiobook listeners are frequently stuck with DRM encumbered cruft as
> >>>>> the only available source of a work... sucks huh ?
> >>>>>
> >>>>> Cheers - Neil
> >>>>>
> >>>>> On Sun, 23 May 2010 22:17:43 -0700, "Dave and Rosanna"
> >>>>> <> wrote:
> >>>>>
> >>>>>> DRM is the workof the Devil and should be
> >>>>>> avoided by users as much as possible.
> >>>>>>
> >>>>>>
> >>>>>> "Neil Smith [MVP Digital Media]"<> wrote in message
> >>>>>> news...
> >>>>>>> On Fri, 14 May 2010 22:20:01 -0700, JustinCredible
> >>>>>>> <> wrote:
> >>>>>>>
> >>>>>>>> I recently purchased a DVD that provided me with a digital copy. When
> >>>>>>>> I
> >>>>>>>> tried
> >>>>>>>> activating the digital copy it told me to first upgrade the security
> >>>>>>>> components of windows media player. It provided me with a link to
> >>>>>>>> click
> >>>>>>>> on,
> >>>>>>>> when I clicked on the link the it told me to click on the upgrade box
> >>>>>>>> to
> >>>>>>>> begin downloading. However the upgrade box was greyed out, so I
> >>>>>>>> couldn't
> >>>>>>>> download it.
> >>>>>>>>
> >>>>>>>> I've spent over an hour now looking for another link and I cannot find
> >>>>>>>> one
> >>>>>>>> for my version of Media Player. I believe I am running Media Player 12
> >>>>>>>> because I am running Windows 7 and I believe Media Player 12 is the
> >>>>>>>> standard
> >>>>>>>> player installed after activating the OS. Where do I go from here? Why
> >>>>>>>> is
> >>>>>>>> the
> >>>>>>>> link greyed out?
> >>>>>>>
> >>>>>>>
> >>>>>>> Usually that's because the DRM folder in windows is somehow damaged.
> >>>>>>> That content should be in C:\ProgramData\Microsoft\Windows\DRM
> >>>>>>>
> >>>>>>> Instructions for resetting that are
> >>>>>>> http://support.microsoft.com/kb/891664
> >>>>>>>
> >>>>>>> The vista instructions should work for windows 7 as well.
> >>>>>>>
> >>>>>>> Once that's reset, you should be able to revisit the IndivSite as
> >>>>>>> before and the button ought to be clickable to kick-start the
> >>>>>>> individualisation process.
> >>>>>>>
> >>>>>>>> My ActiveX is installed and running, and there are no promptings on
> >>>>>>>> the
> >>>>>>>> screen other than "error" on the bottom left corner, which appears
> >>>>>>>> after
> >>>>>>>> the
> >>>>>>>> page is finished loading. Well of course there's an error the boxed
> >>>>>>>> is
> >>>>>>>> greyed out, but is it an error on my part or a website error, maybe
> >>>>>>>> somone
> >>>>>>>> just didn't finish their job and forgot to upload the hyperlink for
> >>>>>>>> the
> >>>>>>>> download. What do I do and where do I go from here?
> >>>>>>> ------------------------------------------------
> >>>>>>> Digital Media MVP : 2004-2010
> >>>>>>> http://mvp.support.microsoft.com/mvpfaqs
> >>>>>>
> >>>>> ------------------------------------------------
> >>>>> Digital Media MVP : 2004-2010
> >>>>> http://mvp.support.microsoft.com/mvpfaqs
> >>>>
> >>> ------------------------------------------------
> >>> Digital Media MVP : 2004-2010
> >>> http://mvp.support.microsoft.com/mvpfaqs
> >>
> >>
> >> .
> >>
> .
>

ALso the Warner Bros site - said you had to uncheck the "enable protected
mode" box under internet options - tried that too - to no avail:-(

"Robyn" wrote:

> WIndows Vista (YUCK) YEs reset - emptied folder - I did not delete the folder
> since it told me to empty the contents. WMP - version 11
>
> Yes Internet explorer and all other windows closed. ALso restarted IE and
> Computer.
> PLEASE HELP - this has taken hours!!!
>
> "Tim De Baets" wrote:
>
> > What version of WMP and Windows? Did you reset the DRM cache, as
> > explained at http://support.microsoft.com/kb/891664 ?
> >
> > Are you using Internet Explorer to surf to the website? Are all other
> > web browsers and WMP closed?
> >
> > Regards
> >
> > --
> > Tim De Baets
> > http://www.bm-productions.tk
> >
> > On 11/06/2010 21:47, Robyn wrote:
> > > I'm with sending the Digital copy because I thought I was crazy having this
> > > issue! I have followed all the steps and the button is still greyed out
> > > though - HELP! PLEASE!
> > >
> > > "Dave and Rosanna" wrote:
> > >
> > >> Hi Neil-
> > >> I used to buy many CD's myself, used and new.
> > >> It was a fun thing to do, browsing through the racks.
> > >> Don't do it anywhere near as much these days.
> > >> Shame in a way, end of an era. Look what happened to
> > >> Tower Records and others.
> > >>
> > >> Do you know anything about the "proteced path" in Vista ?
> > >> Why does it play non-protected files in this thread?
> > >> Doesn't affect me, because I don't play the files on any
> > >> non-HDPC devices - just something I noticed while looking
> > >> in task manager.
> > >>
> > >> "Neil Smith [MVP Digital Media]"<> wrote in message
> > >> news:...
> > >>> Amazon provide unprotected MP3 downloads for a small premium...
> > >>>
> > >>> Personally I buy and rip my own CDs (to high bitrate MP3, eg 320kbps)
> > >>> which are guaranteed to be free of DRM and can be freely transferred
> > >>> to any device (not just any "compatible device" either but literally
> > >>> any player available these days)
> > >>>
> > >>> Cheers - Neil
> > >>>
> > >>> On Mon, 24 May 2010 18:45:02 -0700, "Dave and Rosanna"
> > >>> <> wrote:
> > >>>
> > >>>>
> > >>>> Yes it's terrible. When I heard that Amazon had the power to remotely
> > >>>> remove
> > >>>> access to books on the Kindle reader that users had already bought, right
> > >>>> there -
> > >>>> for me, that was to much. I would never, ever by such an item just based
> > >>>> on
> > >>>> that.
> > >>>>
> > >>>> Microsoft has tried to push an environment where DRM is the "norm", and
> > >>>> it's
> > >>>> a kind of brainwashing. A whole way of thinking, that frankly, is unholy.
> > >>>>
> > >>>> I hope it dies a well deserved death.
> > >>>>
> > >>>>
> > >>>> "Neil Smith [MVP Digital Media]"<> wrote in message
> > >>>> news:...
> > >>>>> I don't disagree, but some people have no choice, for example
> > >>>>> audiobook listeners are frequently stuck with DRM encumbered cruft as
> > >>>>> the only available source of a work... sucks huh ?
> > >>>>>
> > >>>>> Cheers - Neil
> > >>>>>
> > >>>>> On Sun, 23 May 2010 22:17:43 -0700, "Dave and Rosanna"
> > >>>>> <> wrote:
> > >>>>>
> > >>>>>> DRM is the workof the Devil and should be
> > >>>>>> avoided by users as much as possible.
> > >>>>>>
> > >>>>>>
> > >>>>>> "Neil Smith [MVP Digital Media]"<> wrote in message
> > >>>>>> news...
> > >>>>>>> On Fri, 14 May 2010 22:20:01 -0700, JustinCredible
> > >>>>>>> <> wrote:
> > >>>>>>>
> > >>>>>>>> I recently purchased a DVD that provided me with a digital copy. When
> > >>>>>>>> I
> > >>>>>>>> tried
> > >>>>>>>> activating the digital copy it told me to first upgrade the security
> > >>>>>>>> components of windows media player. It provided me with a link to
> > >>>>>>>> click
> > >>>>>>>> on,
> > >>>>>>>> when I clicked on the link the it told me to click on the upgrade box
> > >>>>>>>> to
> > >>>>>>>> begin downloading. However the upgrade box was greyed out, so I
> > >>>>>>>> couldn't
> > >>>>>>>> download it.
> > >>>>>>>>
> > >>>>>>>> I've spent over an hour now looking for another link and I cannot find
> > >>>>>>>> one
> > >>>>>>>> for my version of Media Player. I believe I am running Media Player 12
> > >>>>>>>> because I am running Windows 7 and I believe Media Player 12 is the
> > >>>>>>>> standard
> > >>>>>>>> player installed after activating the OS. Where do I go from here? Why
> > >>>>>>>> is
> > >>>>>>>> the
> > >>>>>>>> link greyed out?
> > >>>>>>>
> > >>>>>>>
> > >>>>>>> Usually that's because the DRM folder in windows is somehow damaged.
> > >>>>>>> That content should be in C:\ProgramData\Microsoft\Windows\DRM
> > >>>>>>>
> > >>>>>>> Instructions for resetting that are
> > >>>>>>> http://support.microsoft.com/kb/891664
> > >>>>>>>
> > >>>>>>> The vista instructions should work for windows 7 as well.
> > >>>>>>>
> > >>>>>>> Once that's reset, you should be able to revisit the IndivSite as
> > >>>>>>> before and the button ought to be clickable to kick-start the
> > >>>>>>> individualisation process.
> > >>>>>>>
> > >>>>>>>> My ActiveX is installed and running, and there are no promptings on
> > >>>>>>>> the
> > >>>>>>>> screen other than "error" on the bottom left corner, which appears
> > >>>>>>>> after
> > >>>>>>>> the
> > >>>>>>>> page is finished loading. Well of course there's an error the boxed
> > >>>>>>>> is
> > >>>>>>>> greyed out, but is it an error on my part or a website error, maybe
> > >>>>>>>> somone
> > >>>>>>>> just didn't finish their job and forgot to upload the hyperlink for
> > >>>>>>>> the
> > >>>>>>>> download. What do I do and where do I go from here?
> > >>>>>>> ------------------------------------------------
> > >>>>>>> Digital Media MVP : 2004-2010
> > >>>>>>> http://mvp.support.microsoft.com/mvpfaqs
> > >>>>>>
> > >>>>> ------------------------------------------------
> > >>>>> Digital Media MVP : 2004-2010
> > >>>>> http://mvp.support.microsoft.com/mvpfaqs
> > >>>>
> > >>> ------------------------------------------------
> > >>> Digital Media MVP : 2004-2010
> > >>> http://mvp.support.microsoft.com/mvpfaqs
> > >>
> > >>
> > >> .
> > >>
> > .
> >

From the Disney Site - To resolve this issue, click Tools and select Internet
Options. In the window that appears, select the Security tab. Then uncheck
the "Enable protected mode (requires restarting Internet Explorer)" option
and click OK, and close the browser. Click here to return to the security
upgrade page. After completing the upgrade, please restart your computer and
run the Digital Copy installation again.

This worked for me.

"Robyn" wrote:

> ALso the Warner Bros site - said you had to uncheck the "enable protected
> mode" box under internet options - tried that too - to no avail:-(
>
> "Robyn" wrote:
>
> > WIndows Vista (YUCK) YEs reset - emptied folder - I did not delete the folder
> > since it told me to empty the contents. WMP - version 11
> >
> > Yes Internet explorer and all other windows closed. ALso restarted IE and
> > Computer.
> > PLEASE HELP - this has taken hours!!!
> >
> > "Tim De Baets" wrote:
> >
> > > What version of WMP and Windows? Did you reset the DRM cache, as
> > > explained at http://support.microsoft.com/kb/891664 ?
> > >
> > > Are you using Internet Explorer to surf to the website? Are all other
> > > web browsers and WMP closed?
> > >
> > > Regards
> > >
> > > --
> > > Tim De Baets
> > > http://www.bm-productions.tk
> > >
> > > On 11/06/2010 21:47, Robyn wrote:
> > > > I'm with sending the Digital copy because I thought I was crazy having this
> > > > issue! I have followed all the steps and the button is still greyed out
> > > > though - HELP! PLEASE!
> > > >
> > > > "Dave and Rosanna" wrote:
> > > >
> > > >> Hi Neil-
> > > >> I used to buy many CD's myself, used and new.
> > > >> It was a fun thing to do, browsing through the racks.
> > > >> Don't do it anywhere near as much these days.
> > > >> Shame in a way, end of an era. Look what happened to
> > > >> Tower Records and others.
> > > >>
> > > >> Do you know anything about the "proteced path" in Vista ?
> > > >> Why does it play non-protected files in this thread?
> > > >> Doesn't affect me, because I don't play the files on any
> > > >> non-HDPC devices - just something I noticed while looking
> > > >> in task manager.
> > > >>
> > > >> "Neil Smith [MVP Digital Media]"<> wrote in message
> > > >> news:...
> > > >>> Amazon provide unprotected MP3 downloads for a small premium...
> > > >>>
> > > >>> Personally I buy and rip my own CDs (to high bitrate MP3, eg 320kbps)
> > > >>> which are guaranteed to be free of DRM and can be freely transferred
> > > >>> to any device (not just any "compatible device" either but literally
> > > >>> any player available these days)
> > > >>>
> > > >>> Cheers - Neil
> > > >>>
> > > >>> On Mon, 24 May 2010 18:45:02 -0700, "Dave and Rosanna"
> > > >>> <> wrote:
> > > >>>
> > > >>>>
> > > >>>> Yes it's terrible. When I heard that Amazon had the power to remotely
> > > >>>> remove
> > > >>>> access to books on the Kindle reader that users had already bought, right
> > > >>>> there -
> > > >>>> for me, that was to much. I would never, ever by such an item just based
> > > >>>> on
> > > >>>> that.
> > > >>>>
> > > >>>> Microsoft has tried to push an environment where DRM is the "norm", and
> > > >>>> it's
> > > >>>> a kind of brainwashing. A whole way of thinking, that frankly, is unholy.
> > > >>>>
> > > >>>> I hope it dies a well deserved death.
> > > >>>>
> > > >>>>
> > > >>>> "Neil Smith [MVP Digital Media]"<> wrote in message
> > > >>>> news:...
> > > >>>>> I don't disagree, but some people have no choice, for example
> > > >>>>> audiobook listeners are frequently stuck with DRM encumbered cruft as
> > > >>>>> the only available source of a work... sucks huh ?
> > > >>>>>
> > > >>>>> Cheers - Neil
> > > >>>>>
> > > >>>>> On Sun, 23 May 2010 22:17:43 -0700, "Dave and Rosanna"
> > > >>>>> <> wrote:
> > > >>>>>
> > > >>>>>> DRM is the workof the Devil and should be
> > > >>>>>> avoided by users as much as possible.
> > > >>>>>>
> > > >>>>>>
> > > >>>>>> "Neil Smith [MVP Digital Media]"<> wrote in message
> > > >>>>>> news...
> > > >>>>>>> On Fri, 14 May 2010 22:20:01 -0700, JustinCredible
> > > >>>>>>> <> wrote:
> > > >>>>>>>
> > > >>>>>>>> I recently purchased a DVD that provided me with a digital copy. When
> > > >>>>>>>> I
> > > >>>>>>>> tried
> > > >>>>>>>> activating the digital copy it told me to first upgrade the security
> > > >>>>>>>> components of windows media player. It provided me with a link to
> > > >>>>>>>> click
> > > >>>>>>>> on,
> > > >>>>>>>> when I clicked on the link the it told me to click on the upgrade box
> > > >>>>>>>> to
> > > >>>>>>>> begin downloading. However the upgrade box was greyed out, so I
> > > >>>>>>>> couldn't
> > > >>>>>>>> download it.
> > > >>>>>>>>
> > > >>>>>>>> I've spent over an hour now looking for another link and I cannot find
> > > >>>>>>>> one
> > > >>>>>>>> for my version of Media Player. I believe I am running Media Player 12
> > > >>>>>>>> because I am running Windows 7 and I believe Media Player 12 is the
> > > >>>>>>>> standard
> > > >>>>>>>> player installed after activating the OS. Where do I go from here? Why
> > > >>>>>>>> is
> > > >>>>>>>> the
> > > >>>>>>>> link greyed out?
> > > >>>>>>>
> > > >>>>>>>
> > > >>>>>>> Usually that's because the DRM folder in windows is somehow damaged.
> > > >>>>>>> That content should be in C:\ProgramData\Microsoft\Windows\DRM
> > > >>>>>>>
> > > >>>>>>> Instructions for resetting that are
> > > >>>>>>> http://support.microsoft.com/kb/891664
> > > >>>>>>>
> > > >>>>>>> The vista instructions should work for windows 7 as well.
> > > >>>>>>>
> > > >>>>>>> Once that's reset, you should be able to revisit the IndivSite as
> > > >>>>>>> before and the button ought to be clickable to kick-start the
> > > >>>>>>> individualisation process.
> > > >>>>>>>
> > > >>>>>>>> My ActiveX is installed and running, and there are no promptings on
> > > >>>>>>>> the
> > > >>>>>>>> screen other than "error" on the bottom left corner, which appears
> > > >>>>>>>> after
> > > >>>>>>>> the
> > > >>>>>>>> page is finished loading. Well of course there's an error the boxed
> > > >>>>>>>> is
> > > >>>>>>>> greyed out, but is it an error on my part or a website error, maybe
> > > >>>>>>>> somone
> > > >>>>>>>> just didn't finish their job and forgot to upload the hyperlink for
> > > >>>>>>>> the
> > > >>>>>>>> download. What do I do and where do I go from here?
> > > >>>>>>> ------------------------------------------------
> > > >>>>>>> Digital Media MVP : 2004-2010
> > > >>>>>>> http://mvp.support.microsoft.com/mvpfaqs
> > > >>>>>>
> > > >>>>> ------------------------------------------------
> > > >>>>> Digital Media MVP : 2004-2010
> > > >>>>> http://mvp.support.microsoft.com/mvpfaqs
> > > >>>>
> > > >>> ------------------------------------------------
> > > >>> Digital Media MVP : 2004-2010
> > > >>> http://mvp.support.microsoft.com/mvpfaqs
> > > >>
> > > >>
> > > >> .
> > > >>
> > > .
> > >