security update KB914389 installation failure

I am using Windows xp and at the end of the installation I get a failure.
Looking at the update history does not give me a problem when I click on the
failure icon. It's been trying to update for two weeks. I have tried both the
automatic and manual update. I think I blocked a website with a WGT in it at
the end of the installation that may be the cause but I don't know how to
unblock it now.
--

Right click on the internet explorer Icon (blue e), click the privacy tab,
then click the sites button, then highlight the website in question then
click "remove".

Sandy

"AZ" <> wrote in message
news:CB7D76AF-E37D-4F24-9E78-...
I am using Windows xp and at the end of the installation I get a failure.
Looking at the update history does not give me a problem when I click on the
failure icon. It's been trying to update for two weeks. I have tried both
the
automatic and manual update. I think I blocked a website with a WGT in it at
the end of the installation that may be the cause but I don't know how to
unblock it now.
--

AZ <> wrote:

> I am using Windows xp and at the end of the installation I get a
> failure. Looking at the update history does not give me a problem
> when I click on the failure icon.

The failure to get an error code when you click on the "Failed" icon tells
me that you are running a third-party security application that blocks
popups. Please disable all third-party anti-virus, anti-malware, firewall,
etc, products before running Windows Update. (Enable Windows Firewall to
replace any disabled third-party firewalls). Now you should be able to
click on the "Failed" icon and get some information, in the form of an
8-character hexadecimal failure code.

--
Robin Walker [MVP Networking]

Thanks Sandy and Robin,
I looked at the files I blocked and the one I expected to find was not there
so that mustn't be the problem. Then I changed my pop up settings and found
the error code: 0x8024200d. I went to help and it wasn't noted in any of the
answers. I then tried to search on the error and nothing could be found. What
do you suggest next?
You've been a great help so far!


--
a


"AZ" wrote:

> I am using Windows xp and at the end of the installation I get a failure.
> Looking at the update history does not give me a problem when I click on the
> failure icon. It's been trying to update for two weeks. I have tried both the
> automatic and manual update. I think I blocked a website with a WGT in it at
> the end of the installation that may be the cause but I don't know how to
> unblock it now.
> --
>

AZ <> wrote:

> I changed my pop up
> settings and found the error code: 0x8024200d. I went to help and it
> wasn't noted in any of the answers. I then tried to search on the
> error and nothing could be found. What do you suggest next?

This was reported once before on 27 June 2006 by fantasy_viper who also
suffered error 8024200d on update 914389, but he never posted the final
resolution. Could you post the relevant section (only) of the file:

C:\WINDOWS\WindowsUpdate.log

which should show the error occurring for this update. Could you also check
for the existence of C:\WINDOWS\KB914389.log and post it if it exists.

The error code suggests that the download was corrupt, or improperly
truncated. You might need to:
1. Empty all Temporary Internet Files in control panel Internet Options;
2. Delete the contents of the folder:
C:\WINDOWS\SoftwareDistribution\Download\

and then try the update again.

--
Robin Walker [MVP Networking]

I have deleted the temporary internet files, and the C:\windows\KB914389.log
file is empty. It the Windows \softwaredistribution\dowload\ folder there
are:

07fc28da31fb67510471389F08bbe93
c268348752498f57ff1128aeba23c4f1
S-1-5-18

Should I delete all those and their contents?


--
a


"Robin Walker [MVP]" wrote:

> AZ <> wrote:
>
> > I changed my pop up
> > settings and found the error code: 0x8024200d. I went to help and it
> > wasn't noted in any of the answers. I then tried to search on the
> > error and nothing could be found. What do you suggest next?
>
> This was reported once before on 27 June 2006 by fantasy_viper who also
> suffered error 8024200d on update 914389, but he never posted the final
> resolution. Could you post the relevant section (only) of the file:
>
> C:\WINDOWS\WindowsUpdate.log
>
> which should show the error occurring for this update. Could you also check
> for the existence of C:\WINDOWS\KB914389.log and post it if it exists.
>
> The error code suggests that the download was corrupt, or improperly
> truncated. You might need to:
> 1. Empty all Temporary Internet Files in control panel Internet Options;
> 2. Delete the contents of the folder:
> C:\WINDOWS\SoftwareDistribution\Download\
>
> and then try the update again.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

AZ <> wrote:

> I have deleted the temporary internet files, and the
> C:\windows\KB914389.log file is empty. It the Windows
> \softwaredistribution\dowload\ folder there are:
>
> 07fc28da31fb67510471389F08bbe93
> c268348752498f57ff1128aeba23c4f1
> S-1-5-18
>
> Should I delete all those and their contents?

That is what I suggested:

>> 2. Delete the contents of the folder:
>> C:\WINDOWS\SoftwareDistribution\Download\
>>
>> and then try the update again.

--
Robin Walker [MVP Networking]

I cannot delete S-1-5-18 as the "directory is not empty". I tried deleting
the individual contents and get the same message. I attempted to install the
update with this folder " as is" and it failed again.

--
a


"Robin Walker [MVP]" wrote:

> AZ <> wrote:
>
> > I have deleted the temporary internet files, and the
> > C:\windows\KB914389.log file is empty. It the Windows
> > \softwaredistribution\dowload\ folder there are:
> >
> > 07fc28da31fb67510471389F08bbe93
> > c268348752498f57ff1128aeba23c4f1
> > S-1-5-18
> >
> > Should I delete all those and their contents?
>
> That is what I suggested:
>
> >> 2. Delete the contents of the folder:
> >> C:\WINDOWS\SoftwareDistribution\Download\
> >>
> >> and then try the update again.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

AZ <> wrote:

> I cannot delete S-1-5-18 as the "directory is not empty". I tried
> deleting the individual contents and get the same message.

What is it that you were attempting to do? As far as I am aware, you don't
get those messages from Windows.

Just open:

C:\WINDOWS\SoftwareDistribution\Download\

and drag the entire contents to the Waste Basket. Then restart Windows.

--
Robin Walker [MVP Networking]

When I move the flolder to "recycle" I get the message in a window,"cannot
remove folder sp2gfe: the directory is not empty". I moved all other folders
to "recycle" and tried to download the update again. This time I went to the
windows update webpage and there were 10 updates to install. All installed
properly expected the KB914389 failed again. I will check to see if the
error message is any different than before.
--
a


"AZ" wrote:

> I am using Windows xp and at the end of the installation I get a failure.
> Looking at the update history does not give me a problem when I click on the
> failure icon. It's been trying to update for two weeks. I have tried both the
> automatic and manual update. I think I blocked a website with a WGT in it at
> the end of the installation that may be the cause but I don't know how to
> unblock it now.
> --
>