Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
**If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which is
47830).**
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
vinnymagoo wrote:
> No joy! Disabled as instructed but download still fails. Never had
> Norton
> or McAfee installed.
>
> "PA Bear [MS MVP]" wrote:
>
>> Temporarily disable real-time protection by your anti-virus and/or
>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
>> Anti-Spyware, but not Defender) and/or any third-party firewall before
>> attempting to install the update(s). If you disable a third-party
>> firewall, do NOT connect to the internet without having the Windows
>> Firewall enabled!
>>
>>> NTL(Virgin) antivirus & Firewall.
>>
>> Ugh. Did you have a Norton or McAfee application installed before and
>> did
>> you uninstall it via Add/Remove Programs?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> vinnymagoo wrote:
>>> Sorry. XP Home, NTL(Virgin) antivirus & Firewall. Also have Defender
>>> downloaded
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Windows version? Anti-virus application? Third-party firewall (e.g.,
>>>> Comodo; ZA)?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> vinnymagoo wrote:
>>>>> Each time I try to download the subject update it fails. I get error
>>>>> code
>>>>> 0x80242006. Does anyone know what I need to do to successfully
>>>>> dowload
>>>>> this
>>>>> update?
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