Security Update for Office 2003 (KB917151) Failed

I tried to apply this update alongside all the other Tuesday updates but it
failed with Error Code: 0x80070643

I have tried to install it again with the same results.

Does anyone know what the problem is?

"Peter Cox" <> wrote in message
news:35DE2479-0BE2-4C47-90FD-...
:I tried to apply this update alongside all the other Tuesday
updates but it
: failed with Error Code: 0x80070643
:
: I have tried to install it again with the same results.
:
: Does anyone know what the problem is?


Straight form the Windows (Microsoft) Update site online trouble
shooter:

Office 2003 Update fails to install with error 0x80070643 Last
updated : 10/21/2005 Print | Close



Problem description
You receive error 0x80070643 when you are installing Office 2003
Updates. Updates fail to install because ose service is disabled or
cannot be started. Applicable Office versions: Office 2003


Applicable operating systems and products


a.. Windows 2000

b.. Windows XP

c.. Windows Server 2003



Resolutions
1. Start the ose service
Windows 2003/XP
1.. Run the following command from command prompt to check
the state of ose service

sc qc ose


2.. If the service is disabled, then run the command

sc config ose start= demand

Windows 2000
3.. Click Start-Run
4.. Type Services.msc and in the Open box and click OK.
5.. Double click on the Office Source Engine service.
6.. Set the Startup type to Manual and click OK.




--


Star Fleet Admiral Q @ your service!

Google is your friend!
http://www.google.com

Thanks for the suggestion but ose is not disabled in my system and I still
get the error.

"Admiral Q" wrote:

> "Peter Cox" <> wrote in message
> news:35DE2479-0BE2-4C47-90FD-...
> :I tried to apply this update alongside all the other Tuesday
> updates but it
> : failed with Error Code: 0x80070643
> :
> : I have tried to install it again with the same results.
> :
> : Does anyone know what the problem is?
>
>
> Straight form the Windows (Microsoft) Update site online trouble
> shooter:
>
> Office 2003 Update fails to install with error 0x80070643 Last
> updated : 10/21/2005 Print | Close
>
>
>
> Problem description
> You receive error 0x80070643 when you are installing Office 2003
> Updates. Updates fail to install because ose service is disabled or
> cannot be started. Applicable Office versions: Office 2003
>
>
> Applicable operating systems and products
>
>
> a.. Windows 2000
>
> b.. Windows XP
>
> c.. Windows Server 2003
>
>
>
> Resolutions
> 1. Start the ose service
> Windows 2003/XP
> 1.. Run the following command from command prompt to check
> the state of ose service
>
> sc qc ose
>
>
> 2.. If the service is disabled, then run the command
>
> sc config ose start= demand
>
> Windows 2000
> 3.. Click Start-Run
> 4.. Type Services.msc and in the Open box and click OK.
> 5.. Double click on the Office Source Engine service.
> 6.. Set the Startup type to Manual and click OK.
>
>
>
>
> --
>
>
> Star Fleet Admiral Q @ your service!
>
> Google is your friend!
> http://www.google.com
>
>
>

You receive an "Error 80070643" error message when you try to update Office
2003 by using Software Update Services
http://support.microsoft.com/?id=903772
and/or
You cannot install some updates or programs
http://support.microsoft.com/default...b;EN-US;822798

To turn on automatic updating of trusted root authority certificates
http://www.microsoft.com/resources/d....mspx?mfr=true
1. In Control Panel, open Add or Remove Programs
2. Click Add/Remove Windows Components.
3. Select the Update Root Certificates check box.
4. Click Next, and then click Finish.
Note - To open Add/Remove Windows Components, click Start, click Control
Panel, click Add or Remove Programs, and then click Add/Remove Windows
Components


--
==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping
the information current)


"Peter Cox" <> wrote in message
news:35DE2479-0BE2-4C47-90FD-...
>I tried to apply this update alongside all the other Tuesday updates but it
> failed with Error Code: 0x80070643
>
> I have tried to install it again with the same results.
>
> Does anyone know what the problem is?

Thanks for the guidance.

It looks as though KB article 903772 is close to the symptoms.

WindowsUpdate.log has the following lines in it

2006-07-12 11:16:49 3532 fac Handler : MSI transaction completed. MSI:
0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
2006-07-12 11:16:49 3532 fac Handler : WARNING: First failure for update
{EABB9B5B-CEDD-409D-834D-243D78D2BE3A}, transaction error = 0x8024200b, MSI
result = 0x80070643, MSI action = StartCache
2006-07-12 11:16:49 3532 fac Handler : WARNING: Operation failed at update
0, Exit code = 0x8024200B

I have checked that ose.exe is not disabled and I have replaced ose.exe from
the distribution CD but the update installation still fails.

Do I really have to reinstall the whole of Office as suggested in the KB
article?

"TaurArian [MS-MVP]" wrote:

> You receive an "Error 80070643" error message when you try to update Office
> 2003 by using Software Update Services
> http://support.microsoft.com/?id=903772
> and/or
> You cannot install some updates or programs
> http://support.microsoft.com/default...b;EN-US;822798
>
> To turn on automatic updating of trusted root authority certificates
> http://www.microsoft.com/resources/d....mspx?mfr=true
> 1. In Control Panel, open Add or Remove Programs
> 2. Click Add/Remove Windows Components.
> 3. Select the Update Root Certificates check box.
> 4. Click Next, and then click Finish.
> Note - To open Add/Remove Windows Components, click Start, click Control
> Panel, click Add or Remove Programs, and then click Add/Remove Windows
> Components
>
>
> --
> ==================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ==================================
> http://www.dts-l.org/goodpost.htm
> "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> (Links to web pages and MSKB Articles are posted for the purposes of keeping
> the information current)
>
>
> "Peter Cox" <> wrote in message
> news:35DE2479-0BE2-4C47-90FD-...
> >I tried to apply this update alongside all the other Tuesday updates but it
> > failed with Error Code: 0x80070643
> >
> > I have tried to install it again with the same results.
> >
> > Does anyone know what the problem is?
>
>
>

I have two lug-ins installed in my Office set-up:
Avery labels wizard and an SMS messaging Outlook plug-in from Vodafone.

Could these be part of the problem?

"Peter Cox" wrote:

> Thanks for the guidance.
>
> It looks as though KB article 903772 is close to the symptoms.
>
> WindowsUpdate.log has the following lines in it
>
> 2006-07-12 11:16:49 3532 fac Handler : MSI transaction completed. MSI:
> 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
> 2006-07-12 11:16:49 3532 fac Handler : WARNING: First failure for update
> {EABB9B5B-CEDD-409D-834D-243D78D2BE3A}, transaction error = 0x8024200b, MSI
> result = 0x80070643, MSI action = StartCache
> 2006-07-12 11:16:49 3532 fac Handler : WARNING: Operation failed at update
> 0, Exit code = 0x8024200B
>
> I have checked that ose.exe is not disabled and I have replaced ose.exe from
> the distribution CD but the update installation still fails.
>
> Do I really have to reinstall the whole of Office as suggested in the KB
> article?
>
> "TaurArian [MS-MVP]" wrote:
>
> > You receive an "Error 80070643" error message when you try to update Office
> > 2003 by using Software Update Services
> > http://support.microsoft.com/?id=903772
> > and/or
> > You cannot install some updates or programs
> > http://support.microsoft.com/default...b;EN-US;822798
> >
> > To turn on automatic updating of trusted root authority certificates
> > http://www.microsoft.com/resources/d....mspx?mfr=true
> > 1. In Control Panel, open Add or Remove Programs
> > 2. Click Add/Remove Windows Components.
> > 3. Select the Update Root Certificates check box.
> > 4. Click Next, and then click Finish.
> > Note - To open Add/Remove Windows Components, click Start, click Control
> > Panel, click Add or Remove Programs, and then click Add/Remove Windows
> > Components
> >
> >
> > --
> > ==================================
> > TaurArian [MS-MVP] 2005-2007 - Australia
> > ==================================
> > http://www.dts-l.org/goodpost.htm
> > "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> > (Links to web pages and MSKB Articles are posted for the purposes of keeping
> > the information current)
> >
> >
> > "Peter Cox" <> wrote in message
> > news:35DE2479-0BE2-4C47-90FD-...
> > >I tried to apply this update alongside all the other Tuesday updates but it
> > > failed with Error Code: 0x80070643
> > >
> > > I have tried to install it again with the same results.
> > >
> > > Does anyone know what the problem is?
> >
> >
> >

Are you able to temporarily disable the plugins and see if that helps?

You may be able to downloand and install the full file:
http://www.microsoft.com/downloads/d...DisplayLang=en
office2003-KB917151-FullFile-ENU.exe

If not you may have to reinstall office as suggested.

--
==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping
the information current)


"Peter Cox" <> wrote in message
news:7867D34F-EC7E-4971-BAE7-...
>I have two lug-ins installed in my Office set-up:
> Avery labels wizard and an SMS messaging Outlook plug-in from Vodafone.
>
> Could these be part of the problem?
>
> "Peter Cox" wrote:
>
>> Thanks for the guidance.
>>
>> It looks as though KB article 903772 is close to the symptoms.
>>
>> WindowsUpdate.log has the following lines in it
>>
>> 2006-07-12 11:16:49 3532 fac Handler : MSI transaction completed. MSI:
>> 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
>> 2006-07-12 11:16:49 3532 fac Handler : WARNING: First failure for
>> update
>> {EABB9B5B-CEDD-409D-834D-243D78D2BE3A}, transaction error = 0x8024200b,
>> MSI
>> result = 0x80070643, MSI action = StartCache
>> 2006-07-12 11:16:49 3532 fac Handler : WARNING: Operation failed at
>> update
>> 0, Exit code = 0x8024200B
>>
>> I have checked that ose.exe is not disabled and I have replaced ose.exe
>> from
>> the distribution CD but the update installation still fails.
>>
>> Do I really have to reinstall the whole of Office as suggested in the KB
>> article?
>>
>> "TaurArian [MS-MVP]" wrote:
>>
>> > You receive an "Error 80070643" error message when you try to update
>> > Office
>> > 2003 by using Software Update Services
>> > http://support.microsoft.com/?id=903772
>> > and/or
>> > You cannot install some updates or programs
>> > http://support.microsoft.com/default...b;EN-US;822798
>> >
>> > To turn on automatic updating of trusted root authority certificates
>> > http://www.microsoft.com/resources/d....mspx?mfr=true
>> > 1. In Control Panel, open Add or Remove Programs
>> > 2. Click Add/Remove Windows Components.
>> > 3. Select the Update Root Certificates check box.
>> > 4. Click Next, and then click Finish.
>> > Note - To open Add/Remove Windows Components, click Start, click
>> > Control
>> > Panel, click Add or Remove Programs, and then click Add/Remove Windows
>> > Components
>> >
>> >
>> > --
>> > ==================================
>> > TaurArian [MS-MVP] 2005-2007 - Australia
>> > ==================================
>> > http://www.dts-l.org/goodpost.htm
>> > "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
>> > (Links to web pages and MSKB Articles are posted for the purposes of
>> > keeping
>> > the information current)
>> >
>> >
>> > "Peter Cox" <> wrote in message
>> > news:35DE2479-0BE2-4C47-90FD-...
>> > >I tried to apply this update alongside all the other Tuesday updates
>> > >but it
>> > > failed with Error Code: 0x80070643
>> > >
>> > > I have tried to install it again with the same results.
>> > >
>> > > Does anyone know what the problem is?
>> >
>> >
>> >

Hi Peter,

those problems bugged me as well. In the event log you can see which product
is causing you the problem. In my case it was frontpage 2003. Just out of
desperation I tried to run a repair on it, from the "help" dropdown menu, and
it failed. I did a repair from the installation CD, and after that I could
apply the fix w/o problems. Give it a try!

I had the same problem with another Office hotfix too ... the errors there
were caused by Onenote and Project 2003. Same procedure as above fixed it.

best regards
Lars

"Peter Cox" wrote:

> I tried to apply this update alongside all the other Tuesday updates but it
> failed with Error Code: 0x80070643
>
> I have tried to install it again with the same results.
>
> Does anyone know what the problem is?