Security Update for SQL Server 2000 Service Pack 4 (KB960082) Fail

This update downloaded with my automatic updates but continues to fail to
install. I had a similar problem with the previous service pack 3 update to
SQL Server 2000 which took over eight hours on the phone with MS tech support
(which they originally wanted me to pay for but I told them this was an
automatic update, not something I had downloaded or a 3rd party install). I
really do not want to go the same route as last time talking with several
tech support people on opposite ends of the planet. I need to know why this
update refuses to install. I have rebooted and rebooted and installed a few
times and it doesn't help the install. Please help!

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


XammaX wrote:
> This update downloaded with my automatic updates but continues to fail to
> install. I had a similar problem with the previous service pack 3 update
> to
> SQL Server 2000 which took over eight hours on the phone with MS tech
> support (which they originally wanted me to pay for but I told them this
> was an automatic update, not something I had downloaded or a 3rd party
> install). I really do not want to go the same route as last time talking
> with several tech support people on opposite ends of the planet. I need
> to
> know why this update refuses to install. I have rebooted and rebooted and
> installed a few times and it doesn't help the install. Please help!

i also have an error while installing this update on Windws Server 2003 R2.
The error is 0x642. I have tried to install this several times, have
rebooted and tried again, shutdown and waited started server PC up, still no
joy. The server is a domain controller with active directory running.
Looked at MS09-004 which had Known issues with this security update section.
On referenced article # 967092 but that again got me no joy. Followed
instructions on serveral hints but still no joy.

(cross-post added to SQL Setup)
"uj" <> wrote in message news:C2C34E2E-FEB8-42CE-8966-...
>i also have an error while installing this update on Windws Server 2003 R2.

> The error is 0x642.

<cmd_output OS="XPsp3">
E:\>set /a c = 0x642
1602
E:\>net helpmsg %c%

User cancelled installation.
</cmd_output>

I suspect you found the wrong code. <eg>


Good luck

Robert Aldwinckle
---


> I have tried to install this several times, have
> rebooted and tried again, shutdown and waited started server PC up, still no
> joy. The server is a domain controller with active directory running.
> Looked at MS09-004 which had Known issues with this security update section.
> On referenced article # 967092 but that again got me no joy. Followed
> instructions on serveral hints but still no joy.

You, too, could open a free support incident.

uj wrote:
> i also have an error while installing this update on Windws Server 2003
> R2.
> The error is 0x642. I have tried to install this several times, have
> rebooted and tried again, shutdown and waited started server PC up, still
> no
> joy. The server is a domain controller with active directory running.
> Looked at MS09-004 which had Known issues with this security update
> section.
> On referenced article # 967092 but that again got me no joy. Followed
> instructions on serveral hints but still no joy.

Any group policy also may affect your installation. Check for the group
policy Or IE tools - internet option & check for "Security tab thn check
security level. try by reducing it to med or low.
--
Regards,
Sohail Patel



"XammaX" wrote:

> This update downloaded with my automatic updates but continues to fail to
> install. I had a similar problem with the previous service pack 3 update to
> SQL Server 2000 which took over eight hours on the phone with MS tech support
> (which they originally wanted me to pay for but I told them this was an
> automatic update, not something I had downloaded or a 3rd party install). I
> really do not want to go the same route as last time talking with several
> tech support people on opposite ends of the planet. I need to know why this
> update refuses to install. I have rebooted and rebooted and installed a few
> times and it doesn't help the install. Please help!

I am having the same concern also. Is there a fix for this yet?

"XammaX" wrote:

> This update downloaded with my automatic updates but continues to fail to
> install. I had a similar problem with the previous service pack 3 update to
> SQL Server 2000 which took over eight hours on the phone with MS tech support
> (which they originally wanted me to pay for but I told them this was an
> automatic update, not something I had downloaded or a 3rd party install). I
> really do not want to go the same route as last time talking with several
> tech support people on opposite ends of the planet. I need to know why this
> update refuses to install. I have rebooted and rebooted and installed a few
> times and it doesn't help the install. Please help!

Try this below from Johnnycat on 8/19/2008:

Not sure of your configuration, etc., but I had the same issue and the way I
resolved it was to go into services and change the MSSQL$SBSMONITORING from
disabled to manual and this allowed the update to be installed. Then again,
it might have just been a fluke, but that's all I did and the update
installed after the change. I hope it works for you.

"Solej" wrote:

> Product code : KB948110
>
> Error code : 0x2C24
>
> I constantly get the message that the update cannot be installed. What
> should I do?
>
>


"XammaX" wrote:

> This update downloaded with my automatic updates but continues to fail to
> install. I had a similar problem with the previous service pack 3 update to
> SQL Server 2000 which took over eight hours on the phone with MS tech support
> (which they originally wanted me to pay for but I told them this was an
> automatic update, not something I had downloaded or a 3rd party install). I
> really do not want to go the same route as last time talking with several
> tech support people on opposite ends of the planet. I need to know why this
> update refuses to install. I have rebooted and rebooted and installed a few
> times and it doesn't help the install. Please help!

Click Start, typing “services.msc� in the run line for a shortcut to Services.

"GNP" wrote:

> Try this below from Johnnycat on 8/19/2008:
>
> Not sure of your configuration, etc., but I had the same issue and the way I
> resolved it was to go into services and change the MSSQL$SBSMONITORING from
> disabled to manual and this allowed the update to be installed. Then again,
> it might have just been a fluke, but that's all I did and the update
> installed after the change. I hope it works for you.
>
> "Solej" wrote:
>
> > Product code : KB948110
> >
> > Error code : 0x2C24
> >
> > I constantly get the message that the update cannot be installed. What
> > should I do?
> >
> >
>
>
> "XammaX" wrote:
>
> > This update downloaded with my automatic updates but continues to fail to
> > install. I had a similar problem with the previous service pack 3 update to
> > SQL Server 2000 which took over eight hours on the phone with MS tech support
> > (which they originally wanted me to pay for but I told them this was an
> > automatic update, not something I had downloaded or a 3rd party install). I
> > really do not want to go the same route as last time talking with several
> > tech support people on opposite ends of the planet. I need to know why this
> > update refuses to install. I have rebooted and rebooted and installed a few
> > times and it doesn't help the install. Please help!