Security Update for Windows Vista (KB961371)

This update was installed on my computer and Desktop Window Manager will not
enable now and my Aero theme has disappeared. It is no longer a theme
option. Can someone please help? I run Vista Business 32bit.

I ran the Microsoft Mr. Fix It and the program was not able to fix the
problem.

Thanks.
DK

Please state your full Windows version (e.g., Vista SP1; Vista x64 SP2) when
posting to this newsgroup.

What FixIt did you run?

See if you can determine the troublemaker (not likely to be KB961371) via
Clean Boot troubleshooting: http://support.microsoft.com/kb/929135

Or you could...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB961371).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


DaveK wrote:
> This update was installed on my computer and Desktop Window Manager will
> not
> enable now and my Aero theme has disappeared. It is no longer a theme
> option. Can someone please help? I run Vista Business 32bit.
>
> I ran the Microsoft Mr. Fix It and the program was not able to fix the
> problem.
>
> Thanks.
> DK

I am running Vista Business 32 bit SP2. I ran the System Restore to before
the security update and that restored the Aero theme. I then reinstalled the
kB961371 and after the required restart the Aero theme disappeared again and
Desktop Window Manager was again disabled.

The Microsoft Mr. Fix It program I ran was Microsoft
Automated Troubleshooting Services 1.0. from
http://support.microsoft.com/gp/aero...ts_not_working

"PA Bear [MS MVP]" wrote:

> Please state your full Windows version (e.g., Vista SP1; Vista x64 SP2) when
> posting to this newsgroup.
>
> What FixIt did you run?
>
> See if you can determine the troublemaker (not likely to be KB961371) via
> Clean Boot troubleshooting: http://support.microsoft.com/kb/929135
>
> Or you could...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB961371).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> DaveK wrote:
> > This update was installed on my computer and Desktop Window Manager will
> > not
> > enable now and my Aero theme has disappeared. It is no longer a theme
> > option. Can someone please help? I run Vista Business 32bit.
> >
> > I ran the Microsoft Mr. Fix It and the program was not able to fix the
> > problem.
> >
> > Thanks.
> > DK
>
>

NEVER use System Restore to "undo" an update!! Uninstall it instead.

At this point, you should start a free Windows Update support incident
request.


DaveK wrote:
> I am running Vista Business 32 bit SP2. I ran the System Restore to
> before
> the security update and that restored the Aero theme. I then reinstalled
> the kB961371 and after the required restart the Aero theme disappeared
> again and Desktop Window Manager was again disabled.
>
> The Microsoft Mr. Fix It program I ran was Microsoft
> Automated Troubleshooting Services 1.0. from
> http://support.microsoft.com/gp/aero...ts_not_working
>
> "PA Bear [MS MVP]" wrote:
>> Please state your full Windows version (e.g., Vista SP1; Vista x64 SP2)
>> when posting to this newsgroup.
>>
>> What FixIt did you run?
>>
>> See if you can determine the troublemaker (not likely to be KB961371) via
>> Clean Boot troubleshooting: http://support.microsoft.com/kb/929135
>>
>> Or you could...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB961371).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>>
>> DaveK wrote:
>>> This update was installed on my computer and Desktop Window Manager will
>>> not
>>> enable now and my Aero theme has disappeared. It is no longer a theme
>>> option. Can someone please help? I run Vista Business 32bit.
>>>
>>> I ran the Microsoft Mr. Fix It and the program was not able to fix the
>>> problem.
>>>
>>> Thanks.
>>> DK