What remedies have you tried?
Are you running WinXP SP2 or SP3?
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
Have you run the Fix It on this page?...
How to determine whether a computer is compatible with security update
977165
http://support.microsoft.com/kb/980966/
Have you read the "How to obtain help..." and "Known Issues" section of
http://support.microsoft.com/kb/977165?
DustyMars wrote:
> fails all the time. Tried several MS remedies but to no avail.