So the following wasn't your post/thread? =>
http://www.microsoft.com/communities...&cr=&sloc=&p=1
[I note now that that BillK was posting about a Vista SP1 machine.]
If you feel that one or more of those updates (i.e., KB963027, KB923564,
KB956572, KB961373, KB959426, KB952004, KB960803) caused the behavior, you
can...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada (24/7) or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).
LOOK! => If your problem relates to a Cumulative Security Update for IE
(e.g., KB963027), call the above number and ask to be transferred to the
"Consumer IE queue" (which is 47830).
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
BillK wrote:
> Thanks for the response.
>
> I didn't post on the IE beta newsgroup, must be somebody else. Also have
> never installed IE 8.
>
> I did see that KB963027 was installed on 4-22 for IE. Same date as the
> security updates.
> All updates are set on automatic so I don't actively go look for them.
>
> Finally I am running Norton Antivirus on my machine. Used to have a
> third
> party firewall installed but removed it several months ago.
>
> I do have Ad-Aware on the machine but it was not running at the time.
>
> Thank you for your time.
>
>> [Crosspost to IE General]
>>
>> Is "Cumulative Security Update for Internet Explorer 7 for Vista
>> (KB963027)" listed in Installed Updates? If it is, what's the Installed
>> date?
>>
>> According to your recent thread in IE Beta newsgroup, you installed IE8
>> on
>> your Vista SP1 machine on 21 April and then uninstalled it earlier today
>> (23 April).
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed and/or
>> uninstalled IE8?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>>> Twice I have restored the system in safe mode to an earlier date and
>>> everything works fine again.
>>
>> Do NOT use System Restore to "undo" one or more updates, uninstall the
>> update instead. Having used System Restore might have made things worse
>> now.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> BillK wrote:
>>> Running XP on my home computer. It has added several security updates
>>> recently and told me I need to restart the computer.
>>> Updates added, KB923564, KB956572, KB961373, KB959426, KB952004,
>>> KB960803.
>>>
>>> After starting back up when clicking the IE icon it creates a shortcut
>>> on
>>> the desktop. Also can't access it through the exe file in Program files.
>>>
>>> Also getting a rstrui.exe error.
>>> Something like "C:\windows\system32\IEfram.dll is not a valid windows
>>> image."
>>>
>>> Twice I have restored the system in safe mode to an earlier date and
>>> everything works fine again.
>>> Any help would be great!
>>>
>>> Thank you
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