If you can't open norton, it must be corrupted(when isn't it!!).
Also, norton wil interfere with system restore.
http://www.avast.com/eng/download-avast-home.html
Uninstall Norton, and install Avast.
Avast is a low user of your resources, and very good anti-virus
"Greg" wrote:
> I have only one profile on the 3 month old laptop. I start to log in and it
> says "locked" under my profile. I click on my profile and I go to my desktop
> without entering a password. The computer is wifi and does not pick up a
> signal from the router. Also I can not install any software, change windows
> settings or open Norton Anti-Virus. I click on task manager and click on
> processes and it appears that almost everything is labeled "disabled". I
> tried a system restore and windows wont let me. How do I correct this issue?
>
>