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Service Pack 1 & an older HP multifunction

 
 
arnmh1
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Posts: n/a

 
      05-03-2008
I'm using Vista Home Basic and recently downloaded SP1. My multifunction is
an HP
K80, which worked well enough until the SP1 download. At that point, the K80
was
no longer able to print from content online, from Paint and Word docs.

I have a Dell 531S with 2 GB RAM and 250 GB HD.

Dell tech support suggested uninstalling SP1, stating they've had several
incidents
of this type. The uninstall was successful but I was still unable to print.

A Factory Image Restore was successful and, after reinstalling the HP
software, was
again able to print as needed.

I posted this information on Dell's forums and now on MS community forums
since
Dell considers this a growing problem.

Everyone who uses an older printer/multifunction should be aware this
problem might arise after the installation of Vista Service Pack 1.
--
arnmh1
 
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David P
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      05-04-2008
Did you try to reinstall the HP software - after applying SP1, that is.

"arnmh1" <> wrote in message
news:485726BF-DD0A-4DC9-A41E-...
> I'm using Vista Home Basic and recently downloaded SP1. My multifunction
> is
> an HP
> K80, which worked well enough until the SP1 download. At that point, the
> K80
> was
> no longer able to print from content online, from Paint and Word docs.
>
> I have a Dell 531S with 2 GB RAM and 250 GB HD.
>
> Dell tech support suggested uninstalling SP1, stating they've had several
> incidents
> of this type. The uninstall was successful but I was still unable to
> print.
>
> A Factory Image Restore was successful and, after reinstalling the HP
> software, was
> again able to print as needed.
>
> I posted this information on Dell's forums and now on MS community forums
> since
> Dell considers this a growing problem.
>
> Everyone who uses an older printer/multifunction should be aware this
> problem might arise after the installation of Vista Service Pack 1.
> --
> arnmh1


 
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