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Service pack 2 installation problem

 
 
cookie57
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      02-06-2008
I have a PC running Windows XP Home Version. I have downloaded Service Pack 2
update, but when I try to install it, after accepting the licence agreement,
I get an error message "The expected version of the product was not found on
your system". This does not make sense as it came from the Windows update
site today. I need it because I cannot install the latest version of iTunes
without SP2, and I cannot upload to my new iPod without the newest version of
iTunes.
 
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PA Bear [MS MVP]
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      02-06-2008
[Where would we be without the latest version of iTunes requiring WinXP
SP2?]

Please follow this simple troubleshooting procedure, courtesy of MS MVP
Carey Frisch:

1. Download and install the WGA Diagnostic Tool
http://go.microsoft.com/fwlink/?linkid=56062

2. After running the WGA Diagnostic Tool, click on the "Windows" tab and
then click on "Copy to Clipboard".

3. Next, visit the following website and create a post in the "WGA
Validation Problems" forum and paste the results of the WGA Diagnostic Data
in a detailed post:
http://forums.microsoft.com/Genuine/...aspx?SiteID=25

4. A WGA troubleshooting specialist will analyze the data and recommend an
appropriate solution.

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

cookie57 wrote:
> I have a PC running Windows XP Home Version. I have downloaded Service
> Pack
> 2 update, but when I try to install it, after accepting the licence
> agreement, I get an error message "The expected version of the product was
> not found on your system". This does not make sense as it came from the
> Windows update site today. I need it because I cannot install the latest
> version of iTunes without SP2, and I cannot upload to my new iPod without
> the newest version of iTunes.


 
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