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Before we go further down this road - I just read the OP again......
I'm embarrassed to admit that I misread the thing completely! - let's start again!  (I blame lack of nicotine - I gave up smoking last week <g>)Works - or Works Suite?? There is a big difference - because Works does not contain any elements of Office, so far as I know. Which version of Works? (use Help|About for the definitive answer) If Works, then use the product updates pages here http://www.microsoft.com/products/works/downloads.mspx If Works Suite - then you may want to see if you can use Microsoft Update, or the Office Updates pages to get the correct updates. http://office.microsoft.com/en-gb/of...e/default.aspx IIRC, the Office XP SP2 install had SP1 as a pre-requisite However - SP3 is now out for Word 2002 (the latest version available for Works) - and contains both SP1 and SP2, and so is better for updating purposes. If you are using Word 2000 as part of Works Suite, then SP3 is also available for that. and should be installed -- Noel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's "Noel Paton" <> wrote in message news:%... > No - all that tells me is that it's Windows XP! - what are the rest of the > numbers?? > > > -- > Noel Paton (MS-MVP 2002-2006, Windows) > > Nil Carborundum Illegitemi > http://www.crashfixpc.com/millsrpch.htm > > http://tinyurl.com/6oztj > > Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > "larnor68" <> wrote in message > news:503B8757-7076-4DB7-9C64-... >> Many thanks Noel for your speedy and courteous reply to my question. I >> did as >> you suggested and found my version was 5.1. Hope this is enough info. to >> help >> me further. >> -- >> Laurence >> >> >> >> "Noel Paton" wrote: >> >>> You would appear to have downloaded the Office XP service pack2 - rather >>> than Windows XP SP2!! >>> >>> What shows when you open System Properties?? >>> What does that tell you your versions of Windows is? >>> If you go to Start|Run - and type "WINVER" into the box, and click OK - >>> what >>> does it say the version of Windows is?? >>> >>> -- >>> Noel Paton (MS-MVP 2002-2006, Windows) >>> >>> Nil Carborundum Illegitemi >>> http://www.crashfixpc.com/millsrpch.htm >>> >>> http://tinyurl.com/6oztj >>> >>> Please read http://dts-l.org/goodpost.htm on how to post messages to >>> NG's >>> "larnor68" <> wrote in message >>> news:6FED088D-D385-4062-B8CA-... >>> > Hello to you knowledgeable people out there, I am a 68 year old with >>> > just >>> > a >>> > fair understanding of PCs and would appreciate your help. I purchased >>> > my >>> > PC >>> > in 2002. It's running on Windows XP with Microsoft Works factory >>> > installed. >>> > I have downloaded Service Pack 2 but unable to install, I keep getting >>> > the >>> > message "The expected version of the product was not found on your >>> > system". >>> > Microsoft pages are no help to me. I would appreciate any help . >>> > -- >>> > Laurence >>> > >>> >>> >>> > > |
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At least you're using decent protection!
When was the last time you visited Windows Updates? Do so, and see whether the Windows XP SP2 download is offered (I reckon it should be, from the numbers you've shown) If it is, then you have a decision to make 1) download the entire 240-odd MB XP SP2 installer for offline installation 2) order an SP2 CD from Microsoft (it's free) 3) use Windows Updates to download the XP SP2 stuff that isn't already installed - I'd say this method is rather a 'last resort' (and I'm not sure it's even possible any more) 4) see if you can borrow the SP2 CD from a neighbour or the local Library While you're waiting for either the download, or delivery of the CD, you should also download and run the Stinger, and Ad-Aware, because you may already have a virus/spyware hijack. download the Stinger from here and run it to make sure that A-V-disabling viruses are not present on your PC http://vil.mcafeesecurity.com/vil/averttools.asp - update your virus scanner and run a full system scan of all files. download AdAware SE Personal Edition from www.lavasoftusa.com, install, update, and run it to remove spyware, adware, and other such nasties from your system (it tends to look for slightly different things to MSAS - and I prefer it anyhow<g>). Let me know how you want to proceed! -- Noel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's "larnor68" <> wrote in message news:0F1B88DA-E831-4146-BED5-... > OK Noel, I will dispense with the compliments because you know already > that I > think you are a great guy for being patient with me.My internet connection > is > ADSL,I am using Zone Alarm Free Firewall,Avast Free Anti-Virus and running > Anti Spyware. > -- > Laurence > > > > "Noel Paton" wrote: > >> Hmm. >> Laurence - you have more serious updating to do that just your Works! >> Windows itself desperately needs to be updated to reduce the likelihood >> of >> you getting stomped on by every passing virus. >> What form of internet connection do you have? (Dialup? Cable? ADSL?) >> What sort of security aids are you using? >> (Firewall/Anti-virus/anti-spyware??) >> >> -- >> Noel Paton (MS-MVP 2002-2006, Windows) >> >> Nil Carborundum Illegitemi >> http://www.crashfixpc.com/millsrpch.htm >> >> http://tinyurl.com/6oztj >> >> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's >> "larnor68" <> wrote in message >> news:4CF730C6-207D-40A5-B3D5-... >> > Once again Noel thank you for your response. I don't want to worry you >> > unduly >> > but I quit the dreaded nicotine almost 30 years ago and my brain is >> > still >> > trying to come to terms with it. However back to more serious matters,I >> > run >> > Winver again and the numbers I came up with we're Version 5.1 >> > (build2600.xpclient.010817-1148.) I clicked on the link >> > http://www.microsoft.com/products/works/downloads.mspx and I am afraid >> > it's a >> > little above me. As I said in my original post,I am 68 and just about >> > able >> > to >> > find my way around a PC. >> > >> > -- >> > Laurence >> > >> > >> > >> > "Noel Paton" wrote: >> > >> >> No - all that tells me is that it's Windows XP! - what are the rest of >> >> the >> >> numbers?? >> >> >> >> >> >> -- >> >> Noel Paton (MS-MVP 2002-2006, Windows) >> >> >> >> Nil Carborundum Illegitemi >> >> http://www.crashfixpc.com/millsrpch.htm >> >> >> >> http://tinyurl.com/6oztj >> >> >> >> Please read http://dts-l.org/goodpost.htm on how to post messages to >> >> NG's >> >> "larnor68" <> wrote in message >> >> news:503B8757-7076-4DB7-9C64-... >> >> > Many thanks Noel for your speedy and courteous reply to my question. >> >> > I >> >> > did >> >> > as >> >> > you suggested and found my version was 5.1. Hope this is enough >> >> > info. >> >> > to >> >> > help >> >> > me further. >> >> > -- >> >> > Laurence >> >> > >> >> > >> >> > >> >> > "Noel Paton" wrote: >> >> > >> >> >> You would appear to have downloaded the Office XP service pack2 - >> >> >> rather >> >> >> than Windows XP SP2!! >> >> >> >> >> >> What shows when you open System Properties?? >> >> >> What does that tell you your versions of Windows is? >> >> >> If you go to Start|Run - and type "WINVER" into the box, and click >> >> >> OK - >> >> >> what >> >> >> does it say the version of Windows is?? >> >> >> >> >> >> -- >> >> >> Noel Paton (MS-MVP 2002-2006, Windows) >> >> >> >> >> >> Nil Carborundum Illegitemi >> >> >> http://www.crashfixpc.com/millsrpch.htm >> >> >> >> >> >> http://tinyurl.com/6oztj >> >> >> >> >> >> Please read http://dts-l.org/goodpost.htm on how to post messages >> >> >> to >> >> >> NG's >> >> >> "larnor68" <> wrote in message >> >> >> news:6FED088D-D385-4062-B8CA-... >> >> >> > Hello to you knowledgeable people out there, I am a 68 year old >> >> >> > with >> >> >> > just >> >> >> > a >> >> >> > fair understanding of PCs and would appreciate your help. I >> >> >> > purchased >> >> >> > my >> >> >> > PC >> >> >> > in 2002. It's running on Windows XP with Microsoft Works factory >> >> >> > installed. >> >> >> > I have downloaded Service Pack 2 but unable to install, I keep >> >> >> > getting >> >> >> > the >> >> >> > message "The expected version of the product was not found on >> >> >> > your >> >> >> > system". >> >> >> > Microsoft pages are no help to me. I would appreciate any help . >> >> >> > -- >> >> >> > Laurence >> >> >> > >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> |
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Noel, to say I am grateful would be an understatement. I very much appreciate
you finding the time to provide solutions to my problems. I have visited the Mc Afee link and it's no longer available but I was able to download the Adware SE from Lavasoft. I will also contact Microsoft to request a SP2 cd. I don't know of anybody with one. Once again thank you for your help, I notice your name appearing freqently on other posts offering your help and expertise. I am confident that the people you offer advise to are just as grateful as I am. Sincerely -- Laurence "Noel Paton" wrote: > At least you're using decent protection! > When was the last time you visited Windows Updates? > Do so, and see whether the Windows XP SP2 download is offered (I reckon it > should be, from the numbers you've shown) > If it is, then you have a decision to make > 1) download the entire 240-odd MB XP SP2 installer for offline installation > 2) order an SP2 CD from Microsoft (it's free) > 3) use Windows Updates to download the XP SP2 stuff that isn't already > installed - I'd say this method is rather a 'last resort' (and I'm not sure > it's even possible any more) > 4) see if you can borrow the SP2 CD from a neighbour or the local Library > > While you're waiting for either the download, or delivery of the CD, you > should also download and run the Stinger, and Ad-Aware, because you may > already have a virus/spyware hijack. > > download the Stinger from here and run it to make sure that A-V-disabling > viruses are not present on your PC > http://vil.mcafeesecurity.com/vil/averttools.asp > > - update your virus scanner and run a full system scan of all files. > > download AdAware SE Personal Edition from www.lavasoftusa.com, install, > update, and run it to remove spyware, adware, and other such nasties from > your system (it tends to look for slightly different things to MSAS - and I > prefer it anyhow<g>). > > Let me know how you want to proceed! > > -- > Noel Paton (MS-MVP 2002-2006, Windows) > > Nil Carborundum Illegitemi > http://www.crashfixpc.com/millsrpch.htm > > http://tinyurl.com/6oztj > > Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > "larnor68" <> wrote in message > news:0F1B88DA-E831-4146-BED5-... > > OK Noel, I will dispense with the compliments because you know already > > that I > > think you are a great guy for being patient with me.My internet connection > > is > > ADSL,I am using Zone Alarm Free Firewall,Avast Free Anti-Virus and running > > Anti Spyware. > > -- > > Laurence > > > > > > > > "Noel Paton" wrote: > > > >> Hmm. > >> Laurence - you have more serious updating to do that just your Works! > >> Windows itself desperately needs to be updated to reduce the likelihood > >> of > >> you getting stomped on by every passing virus. > >> What form of internet connection do you have? (Dialup? Cable? ADSL?) > >> What sort of security aids are you using? > >> (Firewall/Anti-virus/anti-spyware??) > >> > >> -- > >> Noel Paton (MS-MVP 2002-2006, Windows) > >> > >> Nil Carborundum Illegitemi > >> http://www.crashfixpc.com/millsrpch.htm > >> > >> http://tinyurl.com/6oztj > >> > >> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > >> "larnor68" <> wrote in message > >> news:4CF730C6-207D-40A5-B3D5-... > >> > Once again Noel thank you for your response. I don't want to worry you > >> > unduly > >> > but I quit the dreaded nicotine almost 30 years ago and my brain is > >> > still > >> > trying to come to terms with it. However back to more serious matters,I > >> > run > >> > Winver again and the numbers I came up with we're Version 5.1 > >> > (build2600.xpclient.010817-1148.) I clicked on the link > >> > http://www.microsoft.com/products/works/downloads.mspx and I am afraid > >> > it's a > >> > little above me. As I said in my original post,I am 68 and just about > >> > able > >> > to > >> > find my way around a PC. > >> > > >> > -- > >> > Laurence > >> > > >> > > >> > > >> > "Noel Paton" wrote: > >> > > >> >> No - all that tells me is that it's Windows XP! - what are the rest of > >> >> the > >> >> numbers?? > >> >> > >> >> > >> >> -- > >> >> Noel Paton (MS-MVP 2002-2006, Windows) > >> >> > >> >> Nil Carborundum Illegitemi > >> >> http://www.crashfixpc.com/millsrpch.htm > >> >> > >> >> http://tinyurl.com/6oztj > >> >> > >> >> Please read http://dts-l.org/goodpost.htm on how to post messages to > >> >> NG's > >> >> "larnor68" <> wrote in message > >> >> news:503B8757-7076-4DB7-9C64-... > >> >> > Many thanks Noel for your speedy and courteous reply to my question. > >> >> > I > >> >> > did > >> >> > as > >> >> > you suggested and found my version was 5.1. Hope this is enough > >> >> > info. > >> >> > to > >> >> > help > >> >> > me further. > >> >> > -- > >> >> > Laurence > >> >> > > >> >> > > >> >> > > >> >> > "Noel Paton" wrote: > >> >> > > >> >> >> You would appear to have downloaded the Office XP service pack2 - > >> >> >> rather > >> >> >> than Windows XP SP2!! > >> >> >> > >> >> >> What shows when you open System Properties?? > >> >> >> What does that tell you your versions of Windows is? > >> >> >> If you go to Start|Run - and type "WINVER" into the box, and click > >> >> >> OK - > >> >> >> what > >> >> >> does it say the version of Windows is?? > >> >> >> > >> >> >> -- > >> >> >> Noel Paton (MS-MVP 2002-2006, Windows) > >> >> >> > >> >> >> Nil Carborundum Illegitemi > >> >> >> http://www.crashfixpc.com/millsrpch.htm > >> >> >> > >> >> >> http://tinyurl.com/6oztj > >> >> >> > >> >> >> Please read http://dts-l.org/goodpost.htm on how to post messages > >> >> >> to > >> >> >> NG's > >> >> >> "larnor68" <> wrote in message > >> >> >> news:6FED088D-D385-4062-B8CA-... > >> >> >> > Hello to you knowledgeable people out there, I am a 68 year old > >> >> >> > with > >> >> >> > just > >> >> >> > a > >> >> >> > fair understanding of PCs and would appreciate your help. I > >> >> >> > purchased > >> >> >> > my > >> >> >> > PC > >> >> >> > in 2002. It's running on Windows XP with Microsoft Works factory > >> >> >> > installed. > >> >> >> > I have downloaded Service Pack 2 but unable to install, I keep > >> >> >> > getting > >> >> >> > the > >> >> >> > message "The expected version of the product was not found on > >> >> >> > your > >> >> >> > system". > >> >> >> > Microsoft pages are no help to me. I would appreciate any help . > >> >> >> > -- > >> >> >> > Laurence > >> >> >> > > >> >> >> > >> >> >> > >> >> >> > >> >> > >> >> > >> >> > >> > >> > >> > > > |
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