Service Pack 4 Rollup

I started having problems with some of my Windows 2000 Servers after
installing the Service Pack 4 rollup. Here are some of the symptems:

- computer runs extremely slow - it took over 30 minutes for add/remove
hardware to open
- control panel doesn't display anything - it shows 23 items, but
doesn't list the items
- IE starts to load and them just freezes up. if you try to close it
you get the not responding error.
- won't let me re-install service pack 4 - it comes up to inspecting
and just sits there. i even tried to let it run all night.
- two unusual processs running update.exe and Windows - K8

I installed the update via Landesk. I have tried to unistall landesk,
but the problems to persist.
I have tried killing those two processes and re-installing SP4 but it
wouldn't install.
I have tried to reinstall the SP4 Rollup, but did not help
I have tried to reinstall IE6, but didn't help
I have rebooted many times
I enabled Automatic Updates, but didn't help


I installed the update on maybe 12 servers, and only 3 or 4 of them are
having problems. Anyone got any suggestions for me? I am really trying
to avoid rebuilding these servers.

Thanks in advance,

Mike

btw I have scanned for Spyware and Viruses too.

Hi,

You haven't by any chance PowerChute 6.x UPS software (APC) installed
on the computer?

If so, upgrade it to v7 or uninstall it and see if that helps.


PowerChute 6.x cases a lot of issues, much more than what is described
here:

CRITICAL UPDATE REQUIRED PowerChute Business Edition - Customers Using
6.x Must Upgrade to 7.x due to Java Runtime Environment expiration
http://nam-en.apc.com/cgi-bin/nam_en...p?p_faqid=7202

Microsoft have published a knowledge base article for this issue as well:

System with APC Powerchute 6.x UPS Software gives strange symptoms
http://support.microsoft.com/kb/555386/


This is how you can disable the PowerChute service if you are unable to
uninstall it:

Start Regedit.exe

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\APCPBESERVER
Set the "Start" value to 4 (means disabled)

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\APCPBEAGENT
Set the "Start" value to 4 (means disabled)

Reboot the computer.


Mike wrote:

> I started having problems with some of my Windows 2000 Servers after
> installing the Service Pack 4 rollup. Here are some of the symptems:
>
> - computer runs extremely slow - it took over 30 minutes for add/remove
> hardware to open
> - control panel doesn't display anything - it shows 23 items, but
> doesn't list the items
> - IE starts to load and them just freezes up. if you try to close it
> you get the not responding error.
> - won't let me re-install service pack 4 - it comes up to inspecting
> and just sits there. i even tried to let it run all night.
> - two unusual processs running update.exe and Windows - K8
>
> I installed the update via Landesk. I have tried to unistall landesk,
> but the problems to persist.
> I have tried killing those two processes and re-installing SP4 but it
> wouldn't install.
> I have tried to reinstall the SP4 Rollup, but did not help
> I have tried to reinstall IE6, but didn't help
> I have rebooted many times
> I enabled Automatic Updates, but didn't help
>
>
> I installed the update on maybe 12 servers, and only 3 or 4 of them are
> having problems. Anyone got any suggestions for me? I am really trying
> to avoid rebuilding these servers.
>
> Thanks in advance,
>
> Mike
>


--
torgeir, Microsoft MVP Scripting, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx