Service process failed to install vista updates using wusa.exe

I have a service process to call wusa.exe to install a .msu vista update
file. The installation process can be launched successfully, but ends in
"installation not complete" without any error prompt. Here is part of the log:

2007-05-19 16:00:54:877 460 b9c Agent *************
2007-05-19 16:00:54:877 460 b9c Agent ** START ** Agent: Installing
updates [CallerId = wusa]
2007-05-19 16:00:54:877 460 b9c Agent *********
2007-05-19 16:00:54:877 460 b9c Agent * Updates to install = 1
2007-05-19 16:00:54:877 460 b9c Agent * Title = <NULL>
2007-05-19 16:00:54:877 460 b9c Agent * UpdateId =
{31553ADA-9681-4644-AACE-B889E30FC0E7}.501
2007-05-19 16:00:54:877 460 b9c Agent * Bundles 1 updates:
2007-05-19 16:00:54:877 460 b9c Agent *
{57CB622D-48C9-47C4-AFC3-369F7CA7DE93}.501
2007-05-19 16:00:54:877 3980 bb8 COMAPI - Updates to install = 1
2007-05-19 16:00:54:877 3980 bb8 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = wusa]
2007-05-19 16:01:04:471 460 b9c Agent * WARNING: Exit code = 0x80240020
2007-05-19 16:01:04:471 460 b9c Agent *********
2007-05-19 16:01:04:471 460 b9c Agent ** END ** Agent: Installing
updates [CallerId = wusa]
2007-05-19 16:01:04:471 460 b9c Agent *************
2007-05-19 16:01:04:471 460 b9c Agent WARNING: WU client failed installing
updates with error 0x80240020
2007-05-19 16:01:04:518 3980 b7c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = wusa]
2007-05-19 16:01:04:518 3980 b7c COMAPI - Install call failed
2007-05-19 16:01:04:518 3980 b7c COMAPI - Reboot required = No
2007-05-19 16:01:04:518 3980 b7c COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80240020
2007-05-19 16:01:04:518 3980 b7c COMAPI ---------
2007-05-19 16:01:04:518 3980 b7c COMAPI -- END -- COMAPI: Install
[ClientId = wusa]
2007-05-19 16:01:04:518 3980 b7c COMAPI -------------
2007-05-19 16:01:05:298 3980 bb8 COMAPI WARNING: Operation failed due to
earlier error, hr=80240020
2007-05-19 16:01:08:496 3980 bb8 COMAPI ----------- COMAPI:
IUpdateServiceManager::RemoveService -----------
2007-05-19 16:01:08:496 3980 bb8 COMAPI - ServiceId =
{9ef990f6-a009-4244-8fd9-a4a27b7cb2a8}
2007-05-19 16:01:08:917 460 ec8 Agent WARNING: could not delete
Software\Microsoft\Windows\CurrentVersion\WindowsU pdate\Services\9ef990f6-a009-4244-8fd9-a4a27b7cb2a8 service registry key 0x80070002
2007-05-19 16:01:08:917 460 ec8 Agent WARNING: Failed to delete service
from the backup store, error = 0x80070002
2007-05-19 16:01:08:933 3980 bb8 COMAPI IUpdateService removing volatile
scan package service, serviceID = {9EF990F6-A009-4244-8FD9-A4A27B7CB2A8}
2007-05-19 16:01:08:933 460 ec8 Agent WARNING: WU client fails
CClientCallRecorder::RemoveService with error 0x80248014
2007-05-19 16:01:08:933 3980 bb8 COMAPI WARNING: ISusInternal::RemoveService
failed, hr=80248014

Anybody has any ideas? Many many thanks.

0x80248014 WU_E_DS_UNKNOWNSERVICE
the caller has requested some action on a service that is not known to
the datastore

See if the following KB article applies -

When you run Wusa.exe together with the /quiet option to try to install
certain software packages on a Windows Vista-based computer, the
installation fails
http://support.microsoft.com/kb/929761


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


tony2002 wrote:

> I have a service process to call wusa.exe to install a .msu vista update
> file. The installation process can be launched successfully, but ends in
> "installation not complete" without any error prompt. Here is part of the log:
>
> 2007-05-19 16:00:54:877 460 b9c Agent *************
> 2007-05-19 16:00:54:877 460 b9c Agent ** START ** Agent: Installing
> updates [CallerId = wusa]
> 2007-05-19 16:00:54:877 460 b9c Agent *********
> 2007-05-19 16:00:54:877 460 b9c Agent * Updates to install = 1
> 2007-05-19 16:00:54:877 460 b9c Agent * Title = <NULL>
> 2007-05-19 16:00:54:877 460 b9c Agent * UpdateId =
> {31553ADA-9681-4644-AACE-B889E30FC0E7}.501
> 2007-05-19 16:00:54:877 460 b9c Agent * Bundles 1 updates:
> 2007-05-19 16:00:54:877 460 b9c Agent *
> {57CB622D-48C9-47C4-AFC3-369F7CA7DE93}.501
> 2007-05-19 16:00:54:877 3980 bb8 COMAPI - Updates to install = 1
> 2007-05-19 16:00:54:877 3980 bb8 COMAPI <<-- SUBMITTED -- COMAPI: Install
> [ClientId = wusa]
> 2007-05-19 16:01:04:471 460 b9c Agent * WARNING: Exit code = 0x80240020
> 2007-05-19 16:01:04:471 460 b9c Agent *********
> 2007-05-19 16:01:04:471 460 b9c Agent ** END ** Agent: Installing
> updates [CallerId = wusa]
> 2007-05-19 16:01:04:471 460 b9c Agent *************
> 2007-05-19 16:01:04:471 460 b9c Agent WARNING: WU client failed installing
> updates with error 0x80240020
> 2007-05-19 16:01:04:518 3980 b7c COMAPI >>-- RESUMED -- COMAPI: Install
> [ClientId = wusa]
> 2007-05-19 16:01:04:518 3980 b7c COMAPI - Install call failed
> 2007-05-19 16:01:04:518 3980 b7c COMAPI - Reboot required = No
> 2007-05-19 16:01:04:518 3980 b7c COMAPI - WARNING: Exit code = 0x80240FFF;
> Call error code = 0x80240020
> 2007-05-19 16:01:04:518 3980 b7c COMAPI ---------
> 2007-05-19 16:01:04:518 3980 b7c COMAPI -- END -- COMAPI: Install
> [ClientId = wusa]
> 2007-05-19 16:01:04:518 3980 b7c COMAPI -------------
> 2007-05-19 16:01:05:298 3980 bb8 COMAPI WARNING: Operation failed due to
> earlier error, hr=80240020
> 2007-05-19 16:01:08:496 3980 bb8 COMAPI ----------- COMAPI:
> IUpdateServiceManager::RemoveService -----------
> 2007-05-19 16:01:08:496 3980 bb8 COMAPI - ServiceId =
> {9ef990f6-a009-4244-8fd9-a4a27b7cb2a8}
> 2007-05-19 16:01:08:917 460 ec8 Agent WARNING: could not delete
> Software\Microsoft\Windows\CurrentVersion\WindowsU pdate\Services\9ef990f6-a009-4244-8fd9-a4a27b7cb2a8 service registry key 0x80070002
> 2007-05-19 16:01:08:917 460 ec8 Agent WARNING: Failed to delete service
> from the backup store, error = 0x80070002
> 2007-05-19 16:01:08:933 3980 bb8 COMAPI IUpdateService removing volatile
> scan package service, serviceID = {9EF990F6-A009-4244-8FD9-A4A27B7CB2A8}
> 2007-05-19 16:01:08:933 460 ec8 Agent WARNING: WU client fails
> CClientCallRecorder::RemoveService with error 0x80248014
> 2007-05-19 16:01:08:933 3980 bb8 COMAPI WARNING: ISusInternal::RemoveService
> failed, hr=80248014
>
> Anybody has any ideas? Many many thanks.
>

Thanks MowGreen. The kb929761 does not apply. I didn't use the /quiet switch.
Actually the exit code in my case is 0x80240020. Seems that WUA fails to
impersonate to logon user (or built-in administrator). I don't know why this
happen.

Hi,
Is the service process running as Local System or some other account? Also,
is any user logged into the machine when this is being attempted?

If it is running as some other account, can you please try to install WSUS
3.0 client from
http://support.microsoft.com/kb/932494
and see if that resolves the issue.


--
Sudheer GN
Microsoft, WU Client


This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

"tony2002" <> wrote in message
news:3FB90D98-6984-4396-BAC0-...
>I have a service process to call wusa.exe to install a .msu vista update
> file. The installation process can be launched successfully, but ends in
> "installation not complete" without any error prompt. Here is part of the
> log:
>
> 2007-05-19 16:00:54:877 460 b9c Agent *************
> 2007-05-19 16:00:54:877 460 b9c Agent ** START ** Agent: Installing
> updates [CallerId = wusa]
> 2007-05-19 16:00:54:877 460 b9c Agent *********
> 2007-05-19 16:00:54:877 460 b9c Agent * Updates to install = 1
> 2007-05-19 16:00:54:877 460 b9c Agent * Title = <NULL>
> 2007-05-19 16:00:54:877 460 b9c Agent * UpdateId =
> {31553ADA-9681-4644-AACE-B889E30FC0E7}.501
> 2007-05-19 16:00:54:877 460 b9c Agent * Bundles 1 updates:
> 2007-05-19 16:00:54:877 460 b9c Agent *
> {57CB622D-48C9-47C4-AFC3-369F7CA7DE93}.501
> 2007-05-19 16:00:54:877 3980 bb8 COMAPI - Updates to install = 1
> 2007-05-19 16:00:54:877 3980 bb8 COMAPI <<-- SUBMITTED -- COMAPI: Install
> [ClientId = wusa]
> 2007-05-19 16:01:04:471 460 b9c Agent * WARNING: Exit code = 0x80240020
> 2007-05-19 16:01:04:471 460 b9c Agent *********
> 2007-05-19 16:01:04:471 460 b9c Agent ** END ** Agent: Installing
> updates [CallerId = wusa]
> 2007-05-19 16:01:04:471 460 b9c Agent *************
> 2007-05-19 16:01:04:471 460 b9c Agent WARNING: WU client failed installing
> updates with error 0x80240020
> 2007-05-19 16:01:04:518 3980 b7c COMAPI >>-- RESUMED -- COMAPI: Install
> [ClientId = wusa]
> 2007-05-19 16:01:04:518 3980 b7c COMAPI - Install call failed
> 2007-05-19 16:01:04:518 3980 b7c COMAPI - Reboot required = No
> 2007-05-19 16:01:04:518 3980 b7c COMAPI - WARNING: Exit code =
> 0x80240FFF;
> Call error code = 0x80240020
> 2007-05-19 16:01:04:518 3980 b7c COMAPI ---------
> 2007-05-19 16:01:04:518 3980 b7c COMAPI -- END -- COMAPI: Install
> [ClientId = wusa]
> 2007-05-19 16:01:04:518 3980 b7c COMAPI -------------
> 2007-05-19 16:01:05:298 3980 bb8 COMAPI WARNING: Operation failed due to
> earlier error, hr=80240020
> 2007-05-19 16:01:08:496 3980 bb8 COMAPI ----------- COMAPI:
> IUpdateServiceManager::RemoveService -----------
> 2007-05-19 16:01:08:496 3980 bb8 COMAPI - ServiceId =
> {9ef990f6-a009-4244-8fd9-a4a27b7cb2a8}
> 2007-05-19 16:01:08:917 460 ec8 Agent WARNING: could not delete
> Software\Microsoft\Windows\CurrentVersion\WindowsU pdate\Services\9ef990f6-a009-4244-8fd9-a4a27b7cb2a8
> service registry key 0x80070002
> 2007-05-19 16:01:08:917 460 ec8 Agent WARNING: Failed to delete service
> from the backup store, error = 0x80070002
> 2007-05-19 16:01:08:933 3980 bb8 COMAPI IUpdateService removing volatile
> scan package service, serviceID = {9EF990F6-A009-4244-8FD9-A4A27B7CB2A8}
> 2007-05-19 16:01:08:933 460 ec8 Agent WARNING: WU client fails
> CClientCallRecorder::RemoveService with error 0x80248014
> 2007-05-19 16:01:08:933 3980 bb8 COMAPI WARNING:
> ISusInternal::RemoveService
> failed, hr=80248014
>
> Anybody has any ideas? Many many thanks.
>

Hi,

The service process is running as Local System. Is it by-design that a Local
System service can not call wusa.exe /quiet to install a downloaded
standalone patch on Vista? Many thanks.

Hi,
I think we need more details about the scenario to investigate this further.
There are some types of scenarios that are not supported, but installing
from a service running as LocalSystem should work.

Did you check if WSUS 3.0 client resolved the issue?

Can you please contact me via email?
(Please remove online from my email address to get the correct email)


--
Sudheer GN
Microsoft, WU Client


This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

"tony2002" <> wrote in message
news:419E7BCE-6B59-482D-98AE-...
> Hi,
>
> The service process is running as Local System. Is it by-design that a
> Local
> System service can not call wusa.exe /quiet to install a downloaded
> standalone patch on Vista? Many thanks.