setting up cable TV: WMC can't detect cable signal

hi,

I'm trying to set up Windows Media Center for CABLE TV. have two
tuners installed, installed cable card from COMCAST, connected the
cable TV cable (the white cable fro cable TV), but no matter what I
do, WMC cannot detect the cable signal, what could this be? (even if
I take out the cable card and try to configure for just basic cable TV
it cannot detect any cable TV signal..) the cable guy was here over
an hour, we were not able to set it up.. now cable TV works fine
throughout my house, for TV in living room and in the two bedrooms,
but, even though we took the cable from the regular TV in my bedroom
and connected it to the back of the TV tuner in the computer, WMC was
not able to detect a cable TV signal....

was wondering if anybody has any suggestions..

thank you..

Contact your service provider to pair your CableCARD with the Digital Cable Tuner-
this will activate both so you can receive digital cable content. You will be required to
provide the following information to your service provider:

1. CableCARD ID: This number will be reported in Windows Media Center on the Call your cable company page. (Example:
000-298-933-268-5)
2. Host ID: This number will be reported in Windows Media Center on the Call your cable company page. (Example: 029-000-000-104-7)
3. Data: This number will be reported in Windows Media Center on the Call your cable company page. (Example: 132-028-947-08)
4. UnitAddress: You'll find this number on the outside of your CableCARD device. (Example: 000-02989-33268-246)
5. CableCARD S/N: You'll find this number on the outside of your CableCARD device. (Example: NG3549TA0113)

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

"maya" <> wrote in message news:bc574330-ef6a-4073-8016-...
hi,

I'm trying to set up Windows Media Center for CABLE TV. have two
tuners installed, installed cable card from COMCAST, connected the
cable TV cable (the white cable fro cable TV), but no matter what I
do, WMC cannot detect the cable signal, what could this be? (even if
I take out the cable card and try to configure for just basic cable TV
it cannot detect any cable TV signal..) the cable guy was here over
an hour, we were not able to set it up.. now cable TV works fine
throughout my house, for TV in living room and in the two bedrooms,
but, even though we took the cable from the regular TV in my bedroom
and connected it to the back of the TV tuner in the computer, WMC was
not able to detect a cable TV signal....

was wondering if anybody has any suggestions..

thank you..

this was all done.. the cable guy was on the phone w/cable co. for a
long time giving them all these numbers you mention, that were
displayed on WMC for the card.. this was just to activate the cable
card.. at the end WMC said "you're done".. this was just for the cable
card.. but later, for setting up the cable TV signal, we tried a no.
of times, WMC simply could not detect the signal.. I also had tech
support for my OEM on the phone, he even remote-connected to my
computer.. nothing we tried worked, WMC would simply not detect a
cable TV signal.. after the cable guy left I disconnected the cable
from the computer and connected it back to the TV, it worked fine.. I
simply have no idea why WMC is doing this... my OEM, fortunately,
they have GREAT tech support, and are continuing to trouble-shoot
issue for me...

thank you very much for yr response...


On Jun 7, 6:10 pm, "Carey Frisch [MVP]" <cnfri...@nospamgamil.com>
wrote:
> Contact your service provider to pair your CableCARD with the Digital Cable Tuner-
> this will activate both so you can receive digital cable content. You will be required to
> provide the following information to your service provider:
>
> 1. CableCARD ID: This number will be reported in Windows Media Center on the Call your cable company page. (Example:
> 000-298-933-268-5)
> 2. Host ID: This number will be reported in Windows Media Center on the Call your cable company page. (Example: 029-000-000-104-7)
> 3. Data: This number will be reported in Windows Media Center on the Call your cable company page. (Example: 132-028-947-08)
> 4. UnitAddress: You'll find this number on the outside of your CableCARD device. (Example: 000-02989-33268-246)
> 5. CableCARD S/N: You'll find this number on the outside of your CableCARD device. (Example: NG3549TA0113)
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Desktop Experience -
> Windows Vista Enthusiast
>
> ---------------------------------------------------------------
>
> "maya" <maya778...@yahoo.com> wrote in messagenews:bc574330-ef6a-4073-8016-...
>
> hi,
>
> I'm trying to set up Windows Media Center for CABLE TV. have two
> tuners installed, installed cable card from COMCAST, connected the
> cable TV cable (the white cable fro cable TV), but no matter what I
> do, WMC cannot detect the cable signal, what could this be? (even if
> I take out the cable card and try to configure for just basic cable TV
> it cannot detect any cable TV signal..) the cable guy was here over
> an hour, we were not able to set it up.. now cable TV works fine
> throughout my house, for TV in living room and in the two bedrooms,
> but, even though we took the cable from the regular TV in my bedroom
> and connected it to the back of the TV tuner in the computer, WMC was
> not able to detect a cable TV signal....
>
> was wondering if anybody has any suggestions..
>
> thank you..

maya wrote:
> this was all done.. the cable guy was on the phone w/cable co. for a
> long time giving them all these numbers you mention, that were
> displayed on WMC for the card.. this was just to activate the cable
> card.. at the end WMC said "you're done".. this was just for the cable
> card.. but later, for setting up the cable TV signal, we tried a no.
> of times, WMC simply could not detect the signal.. I also had tech
> support for my OEM on the phone, he even remote-connected to my
> computer.. nothing we tried worked, WMC would simply not detect a
> cable TV signal.. after the cable guy left I disconnected the cable
> from the computer and connected it back to the TV, it worked fine.. I
> simply have no idea why WMC is doing this... my OEM, fortunately,
> they have GREAT tech support, and are continuing to trouble-shoot
> issue for me...
>
> thank you very much for yr response...
>
>
> On Jun 7, 6:10 pm, "Carey Frisch [MVP]" <cnfri...@nospamgamil.com>
> wrote:
>> Contact your service provider to pair your CableCARD with the Digital Cable Tuner-
>> this will activate both so you can receive digital cable content. You will be required to
>> provide the following information to your service provider:
>>
>> 1. CableCARD ID: This number will be reported in Windows Media Center on the Call your cable company page. (Example:
>> 000-298-933-268-5)
>> 2. Host ID: This number will be reported in Windows Media Center on the Call your cable company page. (Example: 029-000-000-104-7)
>> 3. Data: This number will be reported in Windows Media Center on the Call your cable company page. (Example: 132-028-947-08)
>> 4. UnitAddress: You'll find this number on the outside of your CableCARD device. (Example: 000-02989-33268-246)
>> 5. CableCARD S/N: You'll find this number on the outside of your CableCARD device. (Example: NG3549TA0113)
>>
>> --
>> Carey Frisch
>> Microsoft MVP
>> Windows Desktop Experience -
>> Windows Vista Enthusiast
>>
>> ---------------------------------------------------------------
>>
>> "maya" <maya778...@yahoo.com> wrote in messagenews:bc574330-ef6a-4073-8016-...
>>
>> hi,
>>
>> I'm trying to set up Windows Media Center for CABLE TV. have two
>> tuners installed, installed cable card from COMCAST, connected the
>> cable TV cable (the white cable fro cable TV), but no matter what I
>> do, WMC cannot detect the cable signal, what could this be? (even if
>> I take out the cable card and try to configure for just basic cable TV
>> it cannot detect any cable TV signal..) the cable guy was here over
>> an hour, we were not able to set it up.. now cable TV works fine
>> throughout my house, for TV in living room and in the two bedrooms,
>> but, even though we took the cable from the regular TV in my bedroom
>> and connected it to the back of the TV tuner in the computer, WMC was
>> not able to detect a cable TV signal....
>>
>> was wondering if anybody has any suggestions..
>>
>> thank you..
>

How many TV connectors are on the card? Did you try any others or just
the one marked for cable? If not try the antenna connector.

You mention that you reconnected to the TV and it works, that's good but
if this is coming from the back of your cable TV box then instead try
the cable that comes out of the wall... hmm the situation I have is

Wall outlet to 3 way splitter splitter

One from splitter to input of cable box
one from splitter to tuner card
one from splitter to second tuner card

If your present connection goes from the "Out" side of the cable box to
the card then that may be the problem.

Note this is just maybe because I do not know Comcast stuff at all.

Error after you insert a CableCARD in Windows Vista: "No Signal"
http://support.microsoft.com/kb/927529/en-us

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

"maya" <> wrote in message news:bb27edf4-3ea1-458b-8ffb-...
this was all done.. the cable guy was on the phone w/cable co. for a
long time giving them all these numbers you mention, that were
displayed on WMC for the card.. this was just to activate the cable
card.. at the end WMC said "you're done".. this was just for the cable
card.. but later, for setting up the cable TV signal, we tried a no.
of times, WMC simply could not detect the signal.. I also had tech
support for my OEM on the phone, he even remote-connected to my
computer.. nothing we tried worked, WMC would simply not detect a
cable TV signal.. after the cable guy left I disconnected the cable
from the computer and connected it back to the TV, it worked fine.. I
simply have no idea why WMC is doing this... my OEM, fortunately,
they have GREAT tech support, and are continuing to trouble-shoot
issue for me...

thank you very much for yr response...


On Jun 7, 6:10 pm, "Carey Frisch [MVP]" <cnfri...@nospamgamil.com>
wrote:
> Contact your service provider to pair your CableCARD with the Digital Cable Tuner-
> this will activate both so you can receive digital cable content. You will be required to
> provide the following information to your service provider:
>
> 1. CableCARD ID: This number will be reported in Windows Media Center on the Call your cable company page. (Example:
> 000-298-933-268-5)
> 2. Host ID: This number will be reported in Windows Media Center on the Call your cable company page. (Example: 029-000-000-104-7)
> 3. Data: This number will be reported in Windows Media Center on the Call your cable company page. (Example: 132-028-947-08)
> 4. UnitAddress: You'll find this number on the outside of your CableCARD device. (Example: 000-02989-33268-246)
> 5. CableCARD S/N: You'll find this number on the outside of your CableCARD device. (Example: NG3549TA0113)
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Desktop Experience -
> Windows Vista Enthusiast
>
> ---------------------------------------------------------------
>
> "maya" <maya778...@yahoo.com> wrote in messagenews:bc574330-ef6a-4073-8016-...
>
> hi,
>
> I'm trying to set up Windows Media Center for CABLE TV. have two
> tuners installed, installed cable card from COMCAST, connected the
> cable TV cable (the white cable fro cable TV), but no matter what I
> do, WMC cannot detect the cable signal, what could this be? (even if
> I take out the cable card and try to configure for just basic cable TV
> it cannot detect any cable TV signal..) the cable guy was here over
> an hour, we were not able to set it up.. now cable TV works fine
> throughout my house, for TV in living room and in the two bedrooms,
> but, even though we took the cable from the regular TV in my bedroom
> and connected it to the back of the TV tuner in the computer, WMC was
> not able to detect a cable TV signal....
>
> was wondering if anybody has any suggestions..
>
> thank you..

Carey Frisch [MVP] wrote:
> Error after you insert a CableCARD in Windows Vista: "No Signal"
> http://support.microsoft.com/kb/927529/en-us
>


I think you have it, I misunderstood the situation having just been
helping someone with a TV card but FYI I think the same can happen with
tuner cards as I had something similar with mine. Trouble is I don't
know what fixed my problem, I think it was outdated OEM drivers, but the
message was much the same - no signal when I knew there was.

thank you for yr responses.. let me just clarify that this has
NOTHING to do w/the cable card.. the cable card from COMCAST is only
for DIGITAL cable.. as long as you have a cable tuner inside the
computer you can still get cable TV, it just wont be DIGITAL cable if
you don't have a card.. (this card is the equiv of a digital cable box
and, just like with a regular TV, if u dont have a digital cable box
you can still get basic cable..) but WMC wouldn't detect a cable TV
signal even after we took the card out and tried to set up for just
basic cable...

thanks again...


On Jun 7, 9:12 pm, Charlie Tame <char...@tames.net> wrote:
> Carey Frisch [MVP] wrote:
> > Error after you insert a CableCARD in Windows Vista: "No Signal"
> >http://support.microsoft.com/kb/927529/en-us
>
> I think you have it, I misunderstood the situation having just been
> helping someone with a TV card but FYI I think the same can happen with
> tuner cards as I had something similar with mine. Trouble is I don't
> know what fixed my problem, I think it was outdated OEM drivers, but the
> message was much the same - no signal when I knew there was.

Feel free to open a support request directly with Microsoft:
https://support.microsoft.com/oas/de...6&gprid=436922

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

"maya" <> wrote in message news:d5a3e406-6934-4ddd-896e-...
thank you for yr responses.. let me just clarify that this has
NOTHING to do w/the cable card.. the cable card from COMCAST is only
for DIGITAL cable.. as long as you have a cable tuner inside the
computer you can still get cable TV, it just wont be DIGITAL cable if
you don't have a card.. (this card is the equiv of a digital cable box
and, just like with a regular TV, if u dont have a digital cable box
you can still get basic cable..) but WMC wouldn't detect a cable TV
signal even after we took the card out and tried to set up for just
basic cable...

thanks again...


On Jun 7, 9:12 pm, Charlie Tame <char...@tames.net> wrote:
> Carey Frisch [MVP] wrote:
> > Error after you insert a CableCARD in Windows Vista: "No Signal"
> >http://support.microsoft.com/kb/927529/en-us
>
> I think you have it, I misunderstood the situation having just been
> helping someone with a TV card but FYI I think the same can happen with
> tuner cards as I had something similar with mine. Trouble is I don't
> know what fixed my problem, I think it was outdated OEM drivers, but the
> message was much the same - no signal when I knew there was.

maya wrote:

> thank you for yr responses.. let me just clarify that this has
> NOTHING to do w/the cable card.. the cable card from COMCAST is only
> for DIGITAL cable.. as long as you have a cable tuner inside the
> computer you can still get cable TV, it just wont be DIGITAL cable if
> you don't have a card.. (this card is the equiv of a digital cable box
> and, just like with a regular TV, if u dont have a digital cable box
> you can still get basic cable..) but WMC wouldn't detect a cable TV
> signal even after we took the card out and tried to set up for just
> basic cable...
>
> thanks again...
>
>
> On Jun 7, 9:12 pm, Charlie Tame <char...@tames.net> wrote:
>
>>Carey Frisch [MVP] wrote:
>>
>>>Error after you insert a CableCARD in Windows Vista: "No Signal"
>>>http://support.microsoft.com/kb/927529/en-us
>>
>>I think you have it, I misunderstood the situation having just been
>>helping someone with a TV card but FYI I think the same can happen with
>>tuner cards as I had something similar with mine. Trouble is I don't
>>know what fixed my problem, I think it was outdated OEM drivers, but the
>>message was much the same - no signal when I knew there was.
>
>
I thought you switched to Mac's or urbuttoo or something other than MS
Vista.
What happen?
FYI, I have three TV's running on Vista, x32 & x64 and on XP Pro WMC 2005.
Two are Hauppauge 1600 HVR cards, that also get clear qam, and the other
is a very old Hauppauge USB that only gets cable.
I have two cable companies, Cox and TM. I have no problems whatsoever
with Vista Ultimate and these TV cards.
Maybe your TV cards are somehow not for Vista, or have the wrong drivers
or something, cause I've certainly not experienced any problems at all.
Frank

Frank wrote:
> maya wrote:
>
>> thank you for yr responses.. let me just clarify that this has
>> NOTHING to do w/the cable card.. the cable card from COMCAST is only
>> for DIGITAL cable.. as long as you have a cable tuner inside the
>> computer you can still get cable TV, it just wont be DIGITAL cable if
>> you don't have a card.. (this card is the equiv of a digital cable box
>> and, just like with a regular TV, if u dont have a digital cable box
>> you can still get basic cable..) but WMC wouldn't detect a cable TV
>> signal even after we took the card out and tried to set up for just
>> basic cable...
>>
>> thanks again...
>>
>>
>> On Jun 7, 9:12 pm, Charlie Tame <char...@tames.net> wrote:
>>
>>> Carey Frisch [MVP] wrote:
>>>
>>>> Error after you insert a CableCARD in Windows Vista: "No Signal"
>>>> http://support.microsoft.com/kb/927529/en-us
>>>
>>> I think you have it, I misunderstood the situation having just been
>>> helping someone with a TV card but FYI I think the same can happen with
>>> tuner cards as I had something similar with mine. Trouble is I don't
>>> know what fixed my problem, I think it was outdated OEM drivers, but the
>>> message was much the same - no signal when I knew there was.
>>
>>
> I thought you switched to Mac's or urbuttoo or something other than MS
> Vista.
> What happen?
> FYI, I have three TV's running on Vista, x32 & x64 and on XP Pro WMC 2005.
> Two are Hauppauge 1600 HVR cards, that also get clear qam, and the other
> is a very old Hauppauge USB that only gets cable.
> I have two cable companies, Cox and TM. I have no problems whatsoever
> with Vista Ultimate and these TV cards.
> Maybe your TV cards are somehow not for Vista, or have the wrong drivers
> or something, cause I've certainly not experienced any problems at all.
> Frank


I think mine is an 1800 and yes, my problem was only after first
installing with the boxed drivers and to some extent with the included
software which although it said Vista compatible obviously wasn't quite
right. But Vista Media Center gave the same no signal error. After
downloading new drivers it worked but I do not recall if I had to
actually take the card out, power up and then down and reinstall the
card. However it has been fine since. The only minor irritation is that
if an auto downloaded update causes a restart you lose recordings