Shadow Copies not working on schedule

System: Windows Server 2003 R2 Standard SP2 x64
Problem: Shadow Copies is not creating snapshots as scheduled. However, I am
able to successfully create snapshots manually. Deleting and recreating
scheduled tasks did not help.

Andrius Mazeika wrote:
> System: Windows Server 2003 R2 Standard SP2 x64
> Problem: Shadow Copies is not creating snapshots as scheduled. However, I am
> able to successfully create snapshots manually. Deleting and recreating
> scheduled tasks did not help.

I would suggest checking the user the shadow copy jobs are running under
(username and password). Also, are there any logs concerning the failures?

When I go to Control Panel applet Scheduled Tasks and click properties of
Shadow Copies task I get the following error:

General page initialization failed.
The specific error is:
0x8007000d: the data is invalid.
An error has occurred attempting to retrieve task account information. You
may continue editing the task object, but will be unable to change task
account information.

Task creator is Administrative account that i used to adjust Shadow Copies
settings.

"leew [MVP]" wrote:

> Andrius Mazeika wrote:
> > System: Windows Server 2003 R2 Standard SP2 x64
> > Problem: Shadow Copies is not creating snapshots as scheduled. However, I am
> > able to successfully create snapshots manually. Deleting and recreating
> > scheduled tasks did not help.
>
> I would suggest checking the user the shadow copy jobs are running under
> (username and password). Also, are there any logs concerning the failures?
>

Hello,

Thank you for using newsgroup!

I have the following suggestions:
1. Set scheduled tasks to run under the SYSTEM account, to see if the
problem appears.
2. Create a new Admin Acount, use new account to login, create a new
scheduled tasks running under this account, to check if the problem
persists.

Thanks & Regards,

Mike Luo

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

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Task Scheduler service is running under Local System account.
I removed the tasks and rescheduled them using a different admin account.
Will post later (in a few days as we have Easter holidays) if the tasks were
completed or not.

Thanks for you help

"Mike Luo [MSFT]" wrote:

> Hello,
>
> Thank you for using newsgroup!
>
> I have the following suggestions:
> 1. Set scheduled tasks to run under the SYSTEM account, to see if the
> problem appears.
> 2. Create a new Admin Acount, use new account to login, create a new
> scheduled tasks running under this account, to check if the problem
> persists.
>
> Thanks & Regards,
>
> Mike Luo
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ================================================== ===
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>

How's everything going?

Please feel free to respond to the newsgroups if you need any additional
help.

Mike Luo

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

================================================== ===
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that others may learn and benefit from your issue.
================================================== ===
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Mike,

Thank you for waiting. Creating Shadow Copies scheduled task with a
different admin account did not solve the problem. I can still create Shadow
Copies snapshots manually.

Andrius

"Mike Luo [MSFT]" wrote:

> How's everything going?
>
> Please feel free to respond to the newsgroups if you need any additional
> help.
>
> Mike Luo
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ================================================== ===
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>

Hello,

Is this computer a Domain Controller?

I suggest you follow these steps to fix the problem:
1. Log on as user who has administrative credentials.
2. Delete all scheduled tasks. To do this, follow these steps: a. Click
Start, Run, type control schedtasks , and then press ENTER.
b. Confirm the list of jobs that are registered in the Scheduled Tasks
window.
c. Delete all registered tasks.
d. Close the Scheduled Tasks window.

3. Click Start, click Run, type cmd , and then click OK.
4. At the command prompt, type the following to move to the specified
folder: cd %SystemDrive%\Documents and Settings\All Users\Application
Data\Microsoft\Crypto\RSA\S-1-5-18.
5. Delete all files that start with d42* by typing the follow command: del
d42*
6. At the command prompt, type exit .
7. Reschedule the volume shadow copy tasks. The files that start with d42*
are re-created after the volume shadow copy tasks are rescheduled.
8. Make sure that the scheduled tasks function correctly on the domain
controller.

For more information:
"The attempt to retrieve account information for the specified task failed"
error message when you use Task Scheduler to schedule volume shadow copy to
run in Windows Server 2003
http://support.microsoft.com/default...b;EN-US;822904

Hope this helps.

Mike Luo

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

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Mike,

after running "del d42*" I get the following error:

Could Not Find C:\Documents and Settings\All Users\Application
Data\Microsoft\Crypto\RSA\S-1-5-18\d42*

After running the command rectreating the VSS Scheduled Tasks did not solve
the problem. Shadow Copies are still not running on schedule.

The machine is a Domain Controller with FSMO roles.

Andrius

"Mike Luo [MSFT]" wrote:

> Hello,
>
> Is this computer a Domain Controller?
>
> I suggest you follow these steps to fix the problem:
> 1. Log on as user who has administrative credentials.
> 2. Delete all scheduled tasks. To do this, follow these steps: a. Click
> Start, Run, type control schedtasks , and then press ENTER.
> b. Confirm the list of jobs that are registered in the Scheduled Tasks
> window.
> c. Delete all registered tasks.
> d. Close the Scheduled Tasks window.
>
> 3. Click Start, click Run, type cmd , and then click OK.
> 4. At the command prompt, type the following to move to the specified
> folder: cd %SystemDrive%\Documents and Settings\All Users\Application
> Data\Microsoft\Crypto\RSA\S-1-5-18.
> 5. Delete all files that start with d42* by typing the follow command: del
> d42*
> 6. At the command prompt, type exit .
> 7. Reschedule the volume shadow copy tasks. The files that start with d42*
> are re-created after the volume shadow copy tasks are rescheduled.
> 8. Make sure that the scheduled tasks function correctly on the domain
> controller.
>
> For more information:
> "The attempt to retrieve account information for the specified task failed"
> error message when you use Task Scheduler to schedule volume shadow copy to
> run in Windows Server 2003
> http://support.microsoft.com/default...b;EN-US;822904
>
> Hope this helps.
>
> Mike Luo
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ================================================== ===
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>

Hello,

I have the following suggestions:
1. Disable VSS.
2. On the server enter the folder "C:\Documents and Settings\All
Users\Application
Data\Microsoft\Crypto\RSA". In the folder you should see a file similar to
"S-1-5-18\d42cc0c3858a58db2db37658219e6400_398d151f-b62e-4aae-8ae2-0fb40729b
574".
Please back up this file and remove it from the folder.
3. Create a new scheduled job and see if it works.

Mike Luo

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

================================================== ===
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ===
This posting is provided "AS IS" with no warranties, and confers no rights.