shut down problems

Hello. I am having shut down problems after installing the latest updates.
I have windows xp pro sp 2 - all updates completed.

I read the info about the microsoft genuine validation and I re-validated.

I still cannot get the laptop (gateway) to shut down or restart. It stays
on the blue screen that says microsoft windows - it doesn't say saving
settings, shutting down, etc. as it usually does.

Any help would be appreciated. It looks like this is a fairly common
problem. Thanks.

On Wed, 19 Jul 2006 22:03:02 -0700, simssk <> wrote:

>Hello. I am having shut down problems after installing the latest updates.
>I have windows xp pro sp 2 - all updates completed.
>
>I read the info about the microsoft genuine validation and I re-validated.
>
>I still cannot get the laptop (gateway) to shut down or restart. It stays
>on the blue screen that says microsoft windows - it doesn't say saving
>settings, shutting down, etc. as it usually does.
>
>Any help would be appreciated. It looks like this is a fairly common
>problem. Thanks.

Windows XP Shutdown & Restart Troubleshooting
http://www.aumha.org/a/shtdwnxp.htm

"Windows Shutdown & Restart Center Troubleshooting in 15 Steps"
http://aumha.org/win4/a/shutdown.htm

Windows stops responding during Windows XP shut down
http://support.microsoft.com/?kbid=307274

You May Not Be Able to Shut Down Your Windows XP Computer
http://support.microsoft.com/?kbid=320008

Resources to Help Troubleshoot Shutdown Problems in Windows XP
http://support.microsoft.com/?kbid=308029

Thanks for posting the info.

I have gone to all these links though. I've spent most of the day reading
the info from Microsoft's support site and knowledge base - and nothing has
worked. The other links contain info that hasn't been updated in awhile and
hasn't been any help as well.

I haven't had this problem until the latest critical update a couple days
ago. There has to be something else that is going on.

"Unk" wrote:

> On Wed, 19 Jul 2006 22:03:02 -0700, simssk <> wrote:
>
> >Hello. I am having shut down problems after installing the latest updates.
> >I have windows xp pro sp 2 - all updates completed.
> >
> >I read the info about the microsoft genuine validation and I re-validated.
> >
> >I still cannot get the laptop (gateway) to shut down or restart. It stays
> >on the blue screen that says microsoft windows - it doesn't say saving
> >settings, shutting down, etc. as it usually does.
> >
> >Any help would be appreciated. It looks like this is a fairly common
> >problem. Thanks.
>
> Windows XP Shutdown & Restart Troubleshooting
> http://www.aumha.org/a/shtdwnxp.htm
>
> "Windows Shutdown & Restart Center Troubleshooting in 15 Steps"
> http://aumha.org/win4/a/shutdown.htm
>
> Windows stops responding during Windows XP shut down
> http://support.microsoft.com/?kbid=307274
>
> You May Not Be Able to Shut Down Your Windows XP Computer
> http://support.microsoft.com/?kbid=320008
>
> Resources to Help Troubleshoot Shutdown Problems in Windows XP
> http://support.microsoft.com/?kbid=308029
>
>

I have exactly the same problem with Sony Vaio laptop. Besides Windows
update, I have also installed Adobe Acrobat and Reader updates, but I doubt
these cause problems.


"simssk" wrote:

> Thanks for posting the info.
>
> I have gone to all these links though. I've spent most of the day reading
> the info from Microsoft's support site and knowledge base - and nothing has
> worked. The other links contain info that hasn't been updated in awhile and
> hasn't been any help as well.
>
> I haven't had this problem until the latest critical update a couple days
> ago. There has to be something else that is going on.
>
> "Unk" wrote:
>
> > On Wed, 19 Jul 2006 22:03:02 -0700, simssk <> wrote:
> >
> > >Hello. I am having shut down problems after installing the latest updates.
> > >I have windows xp pro sp 2 - all updates completed.
> > >
> > >I read the info about the microsoft genuine validation and I re-validated.
> > >
> > >I still cannot get the laptop (gateway) to shut down or restart. It stays
> > >on the blue screen that says microsoft windows - it doesn't say saving
> > >settings, shutting down, etc. as it usually does.
> > >
> > >Any help would be appreciated. It looks like this is a fairly common
> > >problem. Thanks.
> >
> > Windows XP Shutdown & Restart Troubleshooting
> > http://www.aumha.org/a/shtdwnxp.htm
> >
> > "Windows Shutdown & Restart Center Troubleshooting in 15 Steps"
> > http://aumha.org/win4/a/shutdown.htm
> >
> > Windows stops responding during Windows XP shut down
> > http://support.microsoft.com/?kbid=307274
> >
> > You May Not Be Able to Shut Down Your Windows XP Computer
> > http://support.microsoft.com/?kbid=320008
> >
> > Resources to Help Troubleshoot Shutdown Problems in Windows XP
> > http://support.microsoft.com/?kbid=308029
> >
> >