Since today, automatic updates fail

running XP Pro SP2 with a genuine enterprise licence. Until today, auto
updates worked fine for me, never had the problems I read about in tech
forums etc.
This morning I found two updates: KB900485 and KB892130 (Windows Genuine
Advantage Validation Tool). Both downloaded alright but then installation
failed. Both packages gave me an error code 0x8007F004 and recommended trying
again. Which I did 4 times now, including rebooting my machine twice.
Since there are numerous of other comments like this one I don't assume that
someone has a quick solution at hand...
-L

0x8007F004 - -2146963452 - STATUS_INSUFFICIENT_PRIVS
You do not have permission to update . Please contact your system administrator.

Are you logged in as an Administrator ?

--

===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527


"-LM089" <-> wrote in message
news:73512A13-4392-43B9-B96F-...
| running XP Pro SP2 with a genuine enterprise licence. Until today, auto
| updates worked fine for me, never had the problems I read about in tech
| forums etc.
| This morning I found two updates: KB900485 and KB892130 (Windows Genuine
| Advantage Validation Tool). Both downloaded alright but then installation
| failed. Both packages gave me an error code 0x8007F004 and recommended trying
| again. Which I did 4 times now, including rebooting my machine twice.
| Since there are numerous of other comments like this one I don't assume that
| someone has a quick solution at hand...
| -L

> Are you logged in as an Administrator ?
yes, i have full admin rights to my machine. Could this have to do with that
fact that I'm logged in to an enterprise domain (as opposed to working
locally)?
-L


"TaurArian [MS-MVP]" wrote:

> 0x8007F004 - -2146963452 - STATUS_INSUFFICIENT_PRIVS
> You do not have permission to update . Please contact your system administrator.
>
> Are you logged in as an Administrator ?
>
> --
>
> ===========================
> TaurArian [MS-MVP] 2005-2006
> ===========================
> http://www.dts-l.org/goodpost.htm
> "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
>
>
> "-LM089" <-> wrote in message
> news:73512A13-4392-43B9-B96F-...
> | running XP Pro SP2 with a genuine enterprise licence. Until today, auto
> | updates worked fine for me, never had the problems I read about in tech
> | forums etc.
> | This morning I found two updates: KB900485 and KB892130 (Windows Genuine
> | Advantage Validation Tool). Both downloaded alright but then installation
> | failed. Both packages gave me an error code 0x8007F004 and recommended trying
> | again. Which I did 4 times now, including rebooting my machine twice.
> | Since there are numerous of other comments like this one I don't assume that
> | someone has a quick solution at hand...
> | -L
>
>
>

Might be related but I don't have the answer to that.
Perhaps contact MS Support
http://support.microsoft.com/

--

===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527


"-LM089" <> wrote in message
news:4313BC85-73CC-4F72-A61E-...
|> Are you logged in as an Administrator ?
| yes, i have full admin rights to my machine. Could this have to do with that
| fact that I'm logged in to an enterprise domain (as opposed to working
| locally)?
| -L
|
|
| "TaurArian [MS-MVP]" wrote:
|
| > 0x8007F004 - -2146963452 - STATUS_INSUFFICIENT_PRIVS
| > You do not have permission to update . Please contact your system
administrator.
| >
| > Are you logged in as an Administrator ?
| >
| > --
| >
| > ===========================
| > TaurArian [MS-MVP] 2005-2006
| > ===========================
| > http://www.dts-l.org/goodpost.htm
| > "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
| >
| >
| > "-LM089" <-> wrote in message
| > news:73512A13-4392-43B9-B96F-...
| > | running XP Pro SP2 with a genuine enterprise licence. Until today, auto
| > | updates worked fine for me, never had the problems I read about in tech
| > | forums etc.
| > | This morning I found two updates: KB900485 and KB892130 (Windows Genuine
| > | Advantage Validation Tool). Both downloaded alright but then installation
| > | failed. Both packages gave me an error code 0x8007F004 and recommended
trying
| > | again. Which I did 4 times now, including rebooting my machine twice.
| > | Since there are numerous of other comments like this one I don't assume
that
| > | someone has a quick solution at hand...
| > | -L
| >
| >
| >

meanwhile I tried being logged in locally, still with admin rights. It still
didn't work. Then I tried with my second pc which is set up quite similar at
least in relation to OS settings etc. There the update worked.

I'll try to check with tech support, thanks anyways

-L

"TaurArian [MS-MVP]" wrote:

> Might be related but I don't have the answer to that.
> Perhaps contact MS Support
> http://support.microsoft.com/
>
> --
>
> ===========================
> TaurArian [MS-MVP] 2005-2006
> ===========================
> http://www.dts-l.org/goodpost.htm
> "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
>
>
> "-LM089" <> wrote in message
> news:4313BC85-73CC-4F72-A61E-...
> |> Are you logged in as an Administrator ?
> | yes, i have full admin rights to my machine. Could this have to do with that
> | fact that I'm logged in to an enterprise domain (as opposed to working
> | locally)?
> | -L
> |
> |

Please post back your results as it may assist others on the newsgroup.
Kaylene

--

===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527


"-LM089" <> wrote in message
news:16B45915-7299-46CD-8F77-...
| meanwhile I tried being logged in locally, still with admin rights. It still
| didn't work. Then I tried with my second pc which is set up quite similar at
| least in relation to OS settings etc. There the update worked.
|
| I'll try to check with tech support, thanks anyways
|
| -L
|
| "TaurArian [MS-MVP]" wrote:
|
| > Might be related but I don't have the answer to that.
| > Perhaps contact MS Support
| > http://support.microsoft.com/
| >
| > --
| >
| > ===========================
| > TaurArian [MS-MVP] 2005-2006
| > ===========================
| > http://www.dts-l.org/goodpost.htm
| > "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
| >
| >
| > "-LM089" <> wrote in message
| > news:4313BC85-73CC-4F72-A61E-...
| > |> Are you logged in as an Administrator ?
| > | yes, i have full admin rights to my machine. Could this have to do with
that
| > | fact that I'm logged in to an enterprise domain (as opposed to working
| > | locally)?
| > | -L
| > |
| > |

As promised I'll keep you up to date:

ms support quite promptly replied to my mail where I had explained in detail
what I have explained here (download works, installation fails). The reply
was that my situation was beyond their scope: with situations that arise
AFTER the installation of updates I should turn to the standard MS support.
And of course pay for that. - I replied that they most probably hadn't read
my mail thoroughly, explaining it all over again. And now I keep on waiting...

-L


"TaurArian [MS-MVP]" wrote:

> Please post back your results as it may assist others on the newsgroup.
> Kaylene
>
> --

Is the second PC also part of the domain that the first PC is ?
Does the domain do their updating via WSUS ?
Is the first PC a laptop ?

> ms support quite promptly replied to my mail where I had explained in detail
> what I have explained here (download works, installation fails). The reply
> was that my situation was beyond their scope: with situations that arise
> AFTER the installation of updates I should turn to the standard MS support.
> And of course pay for that. - I replied that they most probably hadn't read
> my mail thoroughly, explaining it all over again. And now I keep on waiting...
>
> -L

If you are in the US, *strongly suggest* you call them.
http://support.microsoft.com/oas/def...spx?gprid=6527

> Unlimited support requests submitted online or by a phone call are included at no charge.

Since the update was downloaded by Automatic Updates there should be NO
CHARGE for assistance with this issue. Do not mention anything except
the installation issue of these 2 updates.
Since the updates will NOT INSTALL, then it is NOT outside their scope
and they MUST assist you for NO CHARGE.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============




-LM089 wrote:

> meanwhile I tried being logged in locally, still with admin rights. It still
> didn't work. Then I tried with my second pc which is set up quite similar at
> least in relation to OS settings etc. There the update worked.
>
> I'll try to check with tech support, thanks anyways
>
> -L
>
> "TaurArian [MS-MVP]" wrote:
>
>
>>Might be related but I don't have the answer to that.
>>Perhaps contact MS Support
>>http://support.microsoft.com/
>>
>>--
>>
>>===========================
>>TaurArian [MS-MVP] 2005-2006
>>===========================
>>http://www.dts-l.org/goodpost.htm
>>"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
>>
>>
>>"-LM089" <> wrote in message
>>news:4313BC85-73CC-4F72-A61E-...
>>|> Are you logged in as an Administrator ?
>>| yes, i have full admin rights to my machine. Could this have to do with that
>>| fact that I'm logged in to an enterprise domain (as opposed to working
>>| locally)?
>>| -L
>>|
>>|

both PCs are in the same network, and both are laptops (IBM ThinkPad T
series). One usually logs into the domain, the other one uses the workgroup
type of login. the prob arises with the one being in the domain, BUT: I also
started it up in workgroup mode, with the same negative results.

MS updates are NOT distributed automatically via the domain, we do that on a
per user basis, at least in my dept.

I'm based in Germany so there's no use to call them, they'd redirect me to
MS in Germany. But I'm glad you see it as I do, and I already sent them a
reply stating just that. That was 24 hours ago; didn't hear from them since
then.

Thanks for your input, Greetings,

-Lothar

"MowGreen [MVP]" wrote:

> Is the second PC also part of the domain that the first PC is ?
> Does the domain do their updating via WSUS ?
> Is the first PC a laptop ?
>
> > ms support quite promptly replied to my mail where I had explained in detail
> > what I have explained here (download works, installation fails). The reply
> > was that my situation was beyond their scope: with situations that arise
> > AFTER the installation of updates I should turn to the standard MS support.
> > And of course pay for that. - I replied that they most probably hadn't read
> > my mail thoroughly, explaining it all over again. And now I keep on waiting...
> >
> > -L
>
> If you are in the US, *strongly suggest* you call them.
> http://support.microsoft.com/oas/def...spx?gprid=6527
>
> > Unlimited support requests submitted online or by a phone call are included at no charge.
>
> Since the update was downloaded by Automatic Updates there should be NO
> CHARGE for assistance with this issue. Do not mention anything except
> the installation issue of these 2 updates.
> Since the updates will NOT INSTALL, then it is NOT outside their scope
> and they MUST assist you for NO CHARGE.
>
> MowGreen [MVP 2003-2006]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>

Lothar,

I clicked through the International support link to the German page and,
sorry to say, my German isn't that good. Tried the Windows Update link
and there is no phone number supplied for you to contact just an email
link. I *think* it says that support is free, but am not sure what the
reference was in regards to phone support.
Please keep us up to date on what Support comes up with. Insist that
Support resolve this issue for FREE as that's what MS has told MVPs
concerning Automatic Updates.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============

-LM089 wrote:

> both PCs are in the same network, and both are laptops (IBM ThinkPad T
> series). One usually logs into the domain, the other one uses the workgroup
> type of login. the prob arises with the one being in the domain, BUT: I also
> started it up in workgroup mode, with the same negative results.
>
> MS updates are NOT distributed automatically via the domain, we do that on a
> per user basis, at least in my dept.
>
> I'm based in Germany so there's no use to call them, they'd redirect me to
> MS in Germany. But I'm glad you see it as I do, and I already sent them a
> reply stating just that. That was 24 hours ago; didn't hear from them since
> then.
>
> Thanks for your input, Greetings,
>
> -Lothar
>
> "MowGreen [MVP]" wrote:
>
>
>>Is the second PC also part of the domain that the first PC is ?
>>Does the domain do their updating via WSUS ?
>>Is the first PC a laptop ?
>>
>>
>>>ms support quite promptly replied to my mail where I had explained in detail
>>>what I have explained here (download works, installation fails). The reply
>>>was that my situation was beyond their scope: with situations that arise
>>>AFTER the installation of updates I should turn to the standard MS support.
>>>And of course pay for that. - I replied that they most probably hadn't read
>>>my mail thoroughly, explaining it all over again. And now I keep on waiting...
>>>
>>>-L
>>
>>If you are in the US, *strongly suggest* you call them.
>>http://support.microsoft.com/oas/def...spx?gprid=6527
>>
>>
>>>Unlimited support requests submitted online or by a phone call are included at no charge.
>>
>>Since the update was downloaded by Automatic Updates there should be NO
>>CHARGE for assistance with this issue. Do not mention anything except
>>the installation issue of these 2 updates.
>>Since the updates will NOT INSTALL, then it is NOT outside their scope
>>and they MUST assist you for NO CHARGE.
>>
>>MowGreen [MVP 2003-2006]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>