Slow performance when working online with offline files

We have Vista Business Laptops with Offline files enabled that sync with a
2003 server. About 12Gb of data is available offline. Performance Offline is
fine. Performance when working online is very slow with continuous high level
of HDD Activity and High number of Hard Page faults/sec (350 approx) Laptops
are Core 2 Duo with 2Gb RAM. When the online status is changed in windows
explorer from online to offline the HDD activity subsides and system responds
normally. I have been trying to resolve this issue for about a month with no
success. I am keen to roll out Vista but cannot proceed until this issue is
resolved. Can anyone help please.

More Info:-
I am currently testing Vista in our XP Pro/2003 environment. The XP clients
perform perfectly in the same setup. We are using Netgear Managed Switches.
To give you an idea of what I mean by slow/fine. When working offline, Word
2007 (or example) will open in less than 2 secs. When working online it is
likely to take at least 10 secs. The HDD is busy continuously, slowing
performance to a crawl. Something else I have observed is that this High Disk
Activity does not start until all of the files that the user has chosen to be
offline have been downloaded into the cache as observed by Network
Utilization in task manager. I have a feeling the problem may lay in Vista's
background sync? All users are using roaming profiles (Stored on a seperate
server) and Folder redirection for all profile folders. Help Please.

I have a similar network with the same symtoms and currently looking fo a
solution.
I would like you to confirm a couple things.
Open Task Manager on the affected Vista system, select the Performance Tab.
Note the Cached and Free memory; our system eats the free and loads it all
into cached.
Then Open the Resource Monitor and expand the Memory group.
Note the image svchost.exe (LocalSystemNetworkRestricted) will have
escallating Hard faults.
We have found that stopping the Offline Files Service eliminates the faults
and restores system performance.
Currenlty trying to get MS to explain and help fix.
If behaviour is same for you, please notify and I will share info as
received from MS.



"gburnett" wrote:

> We have Vista Business Laptops with Offline files enabled that sync with a
> 2003 server. About 12Gb of data is available offline. Performance Offline is
> fine. Performance when working online is very slow with continuous high level
> of HDD Activity and High number of Hard Page faults/sec (350 approx) Laptops
> are Core 2 Duo with 2Gb RAM. When the online status is changed in windows
> explorer from online to offline the HDD activity subsides and system responds
> normally. I have been trying to resolve this issue for about a month with no
> success. I am keen to roll out Vista but cannot proceed until this issue is
> resolved. Can anyone help please.

Hi,
Sounds like exactly the same issue. I have been working with Microsoft to
resolve this since early April 08. I wonder if you could provide answers to
the following?
How much data do you want to be available offline (in Gb)?
Are you using roaming profiles?
Have you implemented Folder redirection.
Your answers to these questions could prove useful.
Thanks in anticipation.

"IT Mentor" wrote:

> I have a similar network with the same symtoms and currently looking fo a
> solution.
> I would like you to confirm a couple things.
> Open Task Manager on the affected Vista system, select the Performance Tab.
> Note the Cached and Free memory; our system eats the free and loads it all
> into cached.
> Then Open the Resource Monitor and expand the Memory group.
> Note the image svchost.exe (LocalSystemNetworkRestricted) will have
> escallating Hard faults.
> We have found that stopping the Offline Files Service eliminates the faults
> and restores system performance.
> Currenlty trying to get MS to explain and help fix.
> If behaviour is same for you, please notify and I will share info as
> received from MS.
>
>
>
> "gburnett" wrote:
>
> > We have Vista Business Laptops with Offline files enabled that sync with a
> > 2003 server. About 12Gb of data is available offline. Performance Offline is
> > fine. Performance when working online is very slow with continuous high level
> > of HDD Activity and High number of Hard Page faults/sec (350 approx) Laptops
> > are Core 2 Duo with 2Gb RAM. When the online status is changed in windows
> > explorer from online to offline the HDD activity subsides and system responds
> > normally. I have been trying to resolve this issue for about a month with no
> > success. I am keen to roll out Vista but cannot proceed until this issue is
> > resolved. Can anyone help please.

user has 12-15 GB of data
we are using folder redirection
are not using roaming profiles
running a SBS2003R2 with ISA and MS Client Firewall and Symantec Endpoint
Protection.
Tried 2 laptops with clean installs with/out Firewall and Endpoint and got
the same behavior.
Works fine on a Vista B desktop.
Only blowsup on the laptops.
Should also be noted that I have another client with SBS2003R2 in
production, only difference is SAV 10 instead of SEP 11.
The laptop is running XP SP2, was using Synctoy here.
Decided to try Offline files and Folder redirection for this user.
Same performace issues showed up AND blew up the backup.
Since then reverted to Synctoy and repaired backup and everything is fine.
I share this because it might not be JUST a Vista issue.

"gburnett" wrote:

> Hi,
> Sounds like exactly the same issue. I have been working with Microsoft to
> resolve this since early April 08. I wonder if you could provide answers to
> the following?
> How much data do you want to be available offline (in Gb)?
> Are you using roaming profiles?
> Have you implemented Folder redirection.
> Your answers to these questions could prove useful.
> Thanks in anticipation.
>
> "IT Mentor" wrote:
>
> > I have a similar network with the same symtoms and currently looking fo a
> > solution.
> > I would like you to confirm a couple things.
> > Open Task Manager on the affected Vista system, select the Performance Tab.
> > Note the Cached and Free memory; our system eats the free and loads it all
> > into cached.
> > Then Open the Resource Monitor and expand the Memory group.
> > Note the image svchost.exe (LocalSystemNetworkRestricted) will have
> > escallating Hard faults.
> > We have found that stopping the Offline Files Service eliminates the faults
> > and restores system performance.
> > Currenlty trying to get MS to explain and help fix.
> > If behaviour is same for you, please notify and I will share info as
> > received from MS.
> >
> >
> >
> > "gburnett" wrote:
> >
> > > We have Vista Business Laptops with Offline files enabled that sync with a
> > > 2003 server. About 12Gb of data is available offline. Performance Offline is
> > > fine. Performance when working online is very slow with continuous high level
> > > of HDD Activity and High number of Hard Page faults/sec (350 approx) Laptops
> > > are Core 2 Duo with 2Gb RAM. When the online status is changed in windows
> > > explorer from online to offline the HDD activity subsides and system responds
> > > normally. I have been trying to resolve this issue for about a month with no
> > > success. I am keen to roll out Vista but cannot proceed until this issue is
> > > resolved. Can anyone help please.

Thanks for the info, I'm stiill working on this. We have no problems with
offline files on our XP SP2 clients. It might seem a strange question, but
are you using Office 2007?

"IT Mentor" wrote:

> user has 12-15 GB of data
> we are using folder redirection
> are not using roaming profiles
> running a SBS2003R2 with ISA and MS Client Firewall and Symantec Endpoint
> Protection.
> Tried 2 laptops with clean installs with/out Firewall and Endpoint and got
> the same behavior.
> Works fine on a Vista B desktop.
> Only blowsup on the laptops.
> Should also be noted that I have another client with SBS2003R2 in
> production, only difference is SAV 10 instead of SEP 11.
> The laptop is running XP SP2, was using Synctoy here.
> Decided to try Offline files and Folder redirection for this user.
> Same performace issues showed up AND blew up the backup.
> Since then reverted to Synctoy and repaired backup and everything is fine.
> I share this because it might not be JUST a Vista issue.
>
> "gburnett" wrote:
>
> > Hi,
> > Sounds like exactly the same issue. I have been working with Microsoft to
> > resolve this since early April 08. I wonder if you could provide answers to
> > the following?
> > How much data do you want to be available offline (in Gb)?
> > Are you using roaming profiles?
> > Have you implemented Folder redirection.
> > Your answers to these questions could prove useful.
> > Thanks in anticipation.
> >
> > "IT Mentor" wrote:
> >
> > > I have a similar network with the same symtoms and currently looking fo a
> > > solution.
> > > I would like you to confirm a couple things.
> > > Open Task Manager on the affected Vista system, select the Performance Tab.
> > > Note the Cached and Free memory; our system eats the free and loads it all
> > > into cached.
> > > Then Open the Resource Monitor and expand the Memory group.
> > > Note the image svchost.exe (LocalSystemNetworkRestricted) will have
> > > escallating Hard faults.
> > > We have found that stopping the Offline Files Service eliminates the faults
> > > and restores system performance.
> > > Currenlty trying to get MS to explain and help fix.
> > > If behaviour is same for you, please notify and I will share info as
> > > received from MS.
> > >
> > >
> > >
> > > "gburnett" wrote:
> > >
> > > > We have Vista Business Laptops with Offline files enabled that sync with a
> > > > 2003 server. About 12Gb of data is available offline. Performance Offline is
> > > > fine. Performance when working online is very slow with continuous high level
> > > > of HDD Activity and High number of Hard Page faults/sec (350 approx) Laptops
> > > > are Core 2 Duo with 2Gb RAM. When the online status is changed in windows
> > > > explorer from online to offline the HDD activity subsides and system responds
> > > > normally. I have been trying to resolve this issue for about a month with no
> > > > success. I am keen to roll out Vista but cannot proceed until this issue is
> > > > resolved. Can anyone help please.

I am open to all possible questions.
Both sites have one desktop with Office 2007 and do not have any Offline
issues.
I was able to recreate the behavior with different user accounts on the same
system. Including the DomainAdminstrator, a member of Folder Operators, Power
Users.
Do you have any dbf, pst or other database files in the folders?


"gburnett" wrote:

> Thanks for the info, I'm stiill working on this. We have no problems with
> offline files on our XP SP2 clients. It might seem a strange question, but
> are you using Office 2007?
>
> "IT Mentor" wrote:
>
> > user has 12-15 GB of data
> > we are using folder redirection
> > are not using roaming profiles
> > running a SBS2003R2 with ISA and MS Client Firewall and Symantec Endpoint
> > Protection.
> > Tried 2 laptops with clean installs with/out Firewall and Endpoint and got
> > the same behavior.
> > Works fine on a Vista B desktop.
> > Only blowsup on the laptops.
> > Should also be noted that I have another client with SBS2003R2 in
> > production, only difference is SAV 10 instead of SEP 11.
> > The laptop is running XP SP2, was using Synctoy here.
> > Decided to try Offline files and Folder redirection for this user.
> > Same performace issues showed up AND blew up the backup.
> > Since then reverted to Synctoy and repaired backup and everything is fine.
> > I share this because it might not be JUST a Vista issue.
> >
> > "gburnett" wrote:
> >
> > > Hi,
> > > Sounds like exactly the same issue. I have been working with Microsoft to
> > > resolve this since early April 08. I wonder if you could provide answers to
> > > the following?
> > > How much data do you want to be available offline (in Gb)?
> > > Are you using roaming profiles?
> > > Have you implemented Folder redirection.
> > > Your answers to these questions could prove useful.
> > > Thanks in anticipation.
> > >
> > > "IT Mentor" wrote:
> > >
> > > > I have a similar network with the same symtoms and currently looking fo a
> > > > solution.
> > > > I would like you to confirm a couple things.
> > > > Open Task Manager on the affected Vista system, select the Performance Tab.
> > > > Note the Cached and Free memory; our system eats the free and loads it all
> > > > into cached.
> > > > Then Open the Resource Monitor and expand the Memory group.
> > > > Note the image svchost.exe (LocalSystemNetworkRestricted) will have
> > > > escallating Hard faults.
> > > > We have found that stopping the Offline Files Service eliminates the faults
> > > > and restores system performance.
> > > > Currenlty trying to get MS to explain and help fix.
> > > > If behaviour is same for you, please notify and I will share info as
> > > > received from MS.
> > > >
> > > >
> > > >
> > > > "gburnett" wrote:
> > > >
> > > > > We have Vista Business Laptops with Offline files enabled that sync with a
> > > > > 2003 server. About 12Gb of data is available offline. Performance Offline is
> > > > > fine. Performance when working online is very slow with continuous high level
> > > > > of HDD Activity and High number of Hard Page faults/sec (350 approx) Laptops
> > > > > are Core 2 Duo with 2Gb RAM. When the online status is changed in windows
> > > > > explorer from online to offline the HDD activity subsides and system responds
> > > > > normally. I have been trying to resolve this issue for about a month with no
> > > > > success. I am keen to roll out Vista but cannot proceed until this issue is
> > > > > resolved. Can anyone help please.

I too have performance problems, Vista and sync offline files is ver
slow. At logon, the HD is very active and the interface is more or les
unresponsible. One time I waited for 15 minutes after logon and stil
the interface (start meny, desktop, task bar) was unresponsive (th
pointer was a circle). Eventually I turned the computer off.

I sync about 17GB (windows\CSC is 17GB large), photos, videos an
documents TXT files, icons.

All our 3 vista computers have same problem, HD activity an
unresponsive at logon.

Laptop
Vista Ultimate
core 2 duo t7500
4gb 667
dell xps m1530

MoTD (desktop with mobile components)
Vista Ultimate
core 2 duo t7700
AOpen i965GMt-LA
Core 2 duo
4GB 667 ram
2.5" hardrive WD Scorpio

desktop
Gigabyte GA965-ds4
2GB ram
core 2 duo e6600
vista ultimat

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Try waiting for the downloading of each share you want to be available
offline, before requesting another share to be available. The easiest way to
monitior the download is by clicking the network tab in task manager. When
network utilization is around Zero, request another share to be available
offline.

Microsoft underachieved with the support sessions (3 - verrry long ones).
We could not correct the behavior of the Offline Files Service and related
memory errors with LocalSystemNetworkRestricted.
We are cutting our losses.
We have "Downgraded" to Windows XP Pro.
Very disapointing.



"gburnett" wrote:

> Try waiting for the downloading of each share you want to be available
> offline, before requesting another share to be available. The easiest way to
> monitior the download is by clicking the network tab in task manager. When
> network utilization is around Zero, request another share to be available
> offline.