Slow Remote Access

Hi all,

I've got a client with a central office with a SBS 2003 R2 box. This client
also has a remote branch office with 2 users who RWW into their PC's located
at the main office. Mostly, this is working fine, however, if they try to
open a large PDF (5MB +) from a share on the SBS box, this sometimes takes
over 10 minutes to open and occasionally causes the local PC to freeze. Is
there any way to speed this up ? I am currently limited to 1 MB upload speed
at each site at the moment. TIA.

Regards Colin.

Hi Colin,

+ Does the same pdf also open slowly when someone logs into workstation
locally?
+ What version of Acrobat Reader is on the workstation? (I'm assuming
you're using Acrobat for pdf viewing). If Acrobat, update to the latest
version.
+ If the user downloads the pdf file to their workstation desktop at the
office, does the desktop copy of the file still open slowly?
+ Make sure your antivirus on the server and the workstation are not set to
scan network files when they open.

--
Merv Porter [SBS-MVP]
============================

"Colin" <> wrote in message
news:C049CF96-8952-4979-8CE6-...
> Hi all,
>
> I've got a client with a central office with a SBS 2003 R2 box. This
> client
> also has a remote branch office with 2 users who RWW into their PC's
> located
> at the main office. Mostly, this is working fine, however, if they try to
> open a large PDF (5MB +) from a share on the SBS box, this sometimes takes
> over 10 minutes to open and occasionally causes the local PC to freeze. Is
> there any way to speed this up ? I am currently limited to 1 MB upload
> speed
> at each site at the moment. TIA.
>
> Regards Colin.

Hi Merv,

Thanks for the reply.
If I log on to the workstation locally, the PDF opens fine, no latency.
All PC's are using the very latest version of Adobe Reader.
If the file is copied to the remote PC, it opens fine, no latency.
I haven't checked the AV yet (Trend WFBS 6.x) but will soon.

Regards Colin.

"Merv Porter [SBS-MVP]" wrote:

> Hi Colin,
>
> + Does the same pdf also open slowly when someone logs into workstation
> locally?
> + What version of Acrobat Reader is on the workstation? (I'm assuming
> you're using Acrobat for pdf viewing). If Acrobat, update to the latest
> version.
> + If the user downloads the pdf file to their workstation desktop at the
> office, does the desktop copy of the file still open slowly?
> + Make sure your antivirus on the server and the workstation are not set to
> scan network files when they open.
>
> --
> Merv Porter [SBS-MVP]
> ============================
>
> "Colin" <> wrote in message
> news:C049CF96-8952-4979-8CE6-...
> > Hi all,
> >
> > I've got a client with a central office with a SBS 2003 R2 box. This
> > client
> > also has a remote branch office with 2 users who RWW into their PC's
> > located
> > at the main office. Mostly, this is working fine, however, if they try to
> > open a large PDF (5MB +) from a share on the SBS box, this sometimes takes
> > over 10 minutes to open and occasionally causes the local PC to freeze. Is
> > there any way to speed this up ? I am currently limited to 1 MB upload
> > speed
> > at each site at the moment. TIA.
> >
> > Regards Colin.
>
> .
>

In the past, I've seen reports that Adobe has problems with Terminal
Services. Not sure this if still applies to the latest releases of Acrobat.

You may want to try something like NitroPDF or Foxit Reader (free pdf
viewers) to see if that helps.

NitroPDF reader
http://www.nitroreader.com/

Foxit viewer
http://www.foxitsoftware.com/pdf/reader/

Also, try opening a 5MB Word or Excel file remotely to see if they also open
slowly.

--
Merv Porter [SBS-MVP]
============================

"Colin" <> wrote in message
news:018D2B44-1BC6-434D-A5B3-...
> Hi Merv,
>
> Thanks for the reply.
> If I log on to the workstation locally, the PDF opens fine, no latency.
> All PC's are using the very latest version of Adobe Reader.
> If the file is copied to the remote PC, it opens fine, no latency.
> I haven't checked the AV yet (Trend WFBS 6.x) but will soon.
>
> Regards Colin.
>
> "Merv Porter [SBS-MVP]" wrote:
>
>> Hi Colin,
>>
>> + Does the same pdf also open slowly when someone logs into workstation
>> locally?
>> + What version of Acrobat Reader is on the workstation? (I'm assuming
>> you're using Acrobat for pdf viewing). If Acrobat, update to the latest
>> version.
>> + If the user downloads the pdf file to their workstation desktop at the
>> office, does the desktop copy of the file still open slowly?
>> + Make sure your antivirus on the server and the workstation are not set
>> to
>> scan network files when they open.
>>
>> --
>> Merv Porter [SBS-MVP]
>> ============================
>>
>> "Colin" <> wrote in message
>> news:C049CF96-8952-4979-8CE6-...
>> > Hi all,
>> >
>> > I've got a client with a central office with a SBS 2003 R2 box. This
>> > client
>> > also has a remote branch office with 2 users who RWW into their PC's
>> > located
>> > at the main office. Mostly, this is working fine, however, if they try
>> > to
>> > open a large PDF (5MB +) from a share on the SBS box, this sometimes
>> > takes
>> > over 10 minutes to open and occasionally causes the local PC to freeze.
>> > Is
>> > there any way to speed this up ? I am currently limited to 1 MB upload
>> > speed
>> > at each site at the moment. TIA.
>> >
>> > Regards Colin.
>>
>> .
>>

Hi Merv,

I believe the client also has issues when opening high res images. I'll try
the Foxit reader suggestion though as this is the main problem. I'll also ask
the client to create/open a large Word/Excel file as suggested. Many thanks
for your help.

Regards Colin.

"Merv Porter [SBS-MVP]" wrote:

> In the past, I've seen reports that Adobe has problems with Terminal
> Services. Not sure this if still applies to the latest releases of Acrobat.
>
> You may want to try something like NitroPDF or Foxit Reader (free pdf
> viewers) to see if that helps.
>
> NitroPDF reader
> http://www.nitroreader.com/
>
> Foxit viewer
> http://www.foxitsoftware.com/pdf/reader/
>
> Also, try opening a 5MB Word or Excel file remotely to see if they also open
> slowly.
>
> --
> Merv Porter [SBS-MVP]
> ============================
>
> "Colin" <> wrote in message
> news:018D2B44-1BC6-434D-A5B3-...
> > Hi Merv,
> >
> > Thanks for the reply.
> > If I log on to the workstation locally, the PDF opens fine, no latency.
> > All PC's are using the very latest version of Adobe Reader.
> > If the file is copied to the remote PC, it opens fine, no latency.
> > I haven't checked the AV yet (Trend WFBS 6.x) but will soon.
> >
> > Regards Colin.
> >
> > "Merv Porter [SBS-MVP]" wrote:
> >
> >> Hi Colin,
> >>
> >> + Does the same pdf also open slowly when someone logs into workstation
> >> locally?
> >> + What version of Acrobat Reader is on the workstation? (I'm assuming
> >> you're using Acrobat for pdf viewing). If Acrobat, update to the latest
> >> version.
> >> + If the user downloads the pdf file to their workstation desktop at the
> >> office, does the desktop copy of the file still open slowly?
> >> + Make sure your antivirus on the server and the workstation are not set
> >> to
> >> scan network files when they open.
> >>
> >> --
> >> Merv Porter [SBS-MVP]
> >> ============================
> >>
> >> "Colin" <> wrote in message
> >> news:C049CF96-8952-4979-8CE6-...
> >> > Hi all,
> >> >
> >> > I've got a client with a central office with a SBS 2003 R2 box. This
> >> > client
> >> > also has a remote branch office with 2 users who RWW into their PC's
> >> > located
> >> > at the main office. Mostly, this is working fine, however, if they try
> >> > to
> >> > open a large PDF (5MB +) from a share on the SBS box, this sometimes
> >> > takes
> >> > over 10 minutes to open and occasionally causes the local PC to freeze.
> >> > Is
> >> > there any way to speed this up ? I am currently limited to 1 MB upload
> >> > speed
> >> > at each site at the moment. TIA.
> >> >
> >> > Regards Colin.
> >>
> >> .
> >>
> .
>

Hi Res images are not going to do well over Terminal Services. TS (RDP)
doesn't handle graphics intensive files well.

--
Merv Porter [SBS-MVP]
============================

"Colin" <> wrote in message
news:13D6BF62-DF89-4233-B890-...
> Hi Merv,
>
> I believe the client also has issues when opening high res images. I'll
> try
> the Foxit reader suggestion though as this is the main problem. I'll also
> ask
> the client to create/open a large Word/Excel file as suggested. Many
> thanks
> for your help.
>
> Regards Colin.
>
> "Merv Porter [SBS-MVP]" wrote:
>
>> In the past, I've seen reports that Adobe has problems with Terminal
>> Services. Not sure this if still applies to the latest releases of
>> Acrobat.
>>
>> You may want to try something like NitroPDF or Foxit Reader (free pdf
>> viewers) to see if that helps.
>>
>> NitroPDF reader
>> http://www.nitroreader.com/
>>
>> Foxit viewer
>> http://www.foxitsoftware.com/pdf/reader/
>>
>> Also, try opening a 5MB Word or Excel file remotely to see if they also
>> open
>> slowly.
>>
>> --
>> Merv Porter [SBS-MVP]
>> ============================
>>
>> "Colin" <> wrote in message
>> news:018D2B44-1BC6-434D-A5B3-...
>> > Hi Merv,
>> >
>> > Thanks for the reply.
>> > If I log on to the workstation locally, the PDF opens fine, no latency.
>> > All PC's are using the very latest version of Adobe Reader.
>> > If the file is copied to the remote PC, it opens fine, no latency.
>> > I haven't checked the AV yet (Trend WFBS 6.x) but will soon.
>> >
>> > Regards Colin.
>> >
>> > "Merv Porter [SBS-MVP]" wrote:
>> >
>> >> Hi Colin,
>> >>
>> >> + Does the same pdf also open slowly when someone logs into
>> >> workstation
>> >> locally?
>> >> + What version of Acrobat Reader is on the workstation? (I'm
>> >> assuming
>> >> you're using Acrobat for pdf viewing). If Acrobat, update to the
>> >> latest
>> >> version.
>> >> + If the user downloads the pdf file to their workstation desktop at
>> >> the
>> >> office, does the desktop copy of the file still open slowly?
>> >> + Make sure your antivirus on the server and the workstation are not
>> >> set
>> >> to
>> >> scan network files when they open.
>> >>
>> >> --
>> >> Merv Porter [SBS-MVP]
>> >> ============================
>> >>
>> >> "Colin" <> wrote in message
>> >> news:C049CF96-8952-4979-8CE6-...
>> >> > Hi all,
>> >> >
>> >> > I've got a client with a central office with a SBS 2003 R2 box. This
>> >> > client
>> >> > also has a remote branch office with 2 users who RWW into their PC's
>> >> > located
>> >> > at the main office. Mostly, this is working fine, however, if they
>> >> > try
>> >> > to
>> >> > open a large PDF (5MB +) from a share on the SBS box, this sometimes
>> >> > takes
>> >> > over 10 minutes to open and occasionally causes the local PC to
>> >> > freeze.
>> >> > Is
>> >> > there any way to speed this up ? I am currently limited to 1 MB
>> >> > upload
>> >> > speed
>> >> > at each site at the moment. TIA.
>> >> >
>> >> > Regards Colin.
>> >>
>> >> .
>> >>
>> .
>>

Hi Merv,

Thanks for that. Looks like I may need to find an alternative way for this
client to work.

Regards Colin.

"Merv Porter [SBS-MVP]" wrote:

> Hi Res images are not going to do well over Terminal Services. TS (RDP)
> doesn't handle graphics intensive files well.
>
> --
> Merv Porter [SBS-MVP]
> ============================
>
> "Colin" <> wrote in message
> news:13D6BF62-DF89-4233-B890-...
> > Hi Merv,
> >
> > I believe the client also has issues when opening high res images. I'll
> > try
> > the Foxit reader suggestion though as this is the main problem. I'll also
> > ask
> > the client to create/open a large Word/Excel file as suggested. Many
> > thanks
> > for your help.
> >
> > Regards Colin.
> >
> > "Merv Porter [SBS-MVP]" wrote:
> >
> >> In the past, I've seen reports that Adobe has problems with Terminal
> >> Services. Not sure this if still applies to the latest releases of
> >> Acrobat.
> >>
> >> You may want to try something like NitroPDF or Foxit Reader (free pdf
> >> viewers) to see if that helps.
> >>
> >> NitroPDF reader
> >> http://www.nitroreader.com/
> >>
> >> Foxit viewer
> >> http://www.foxitsoftware.com/pdf/reader/
> >>
> >> Also, try opening a 5MB Word or Excel file remotely to see if they also
> >> open
> >> slowly.
> >>
> >> --
> >> Merv Porter [SBS-MVP]
> >> ============================
> >>
> >> "Colin" <> wrote in message
> >> news:018D2B44-1BC6-434D-A5B3-...
> >> > Hi Merv,
> >> >
> >> > Thanks for the reply.
> >> > If I log on to the workstation locally, the PDF opens fine, no latency.
> >> > All PC's are using the very latest version of Adobe Reader.
> >> > If the file is copied to the remote PC, it opens fine, no latency.
> >> > I haven't checked the AV yet (Trend WFBS 6.x) but will soon.
> >> >
> >> > Regards Colin.
> >> >
> >> > "Merv Porter [SBS-MVP]" wrote:
> >> >
> >> >> Hi Colin,
> >> >>
> >> >> + Does the same pdf also open slowly when someone logs into
> >> >> workstation
> >> >> locally?
> >> >> + What version of Acrobat Reader is on the workstation? (I'm
> >> >> assuming
> >> >> you're using Acrobat for pdf viewing). If Acrobat, update to the
> >> >> latest
> >> >> version.
> >> >> + If the user downloads the pdf file to their workstation desktop at
> >> >> the
> >> >> office, does the desktop copy of the file still open slowly?
> >> >> + Make sure your antivirus on the server and the workstation are not
> >> >> set
> >> >> to
> >> >> scan network files when they open.
> >> >>
> >> >> --
> >> >> Merv Porter [SBS-MVP]
> >> >> ============================
> >> >>
> >> >> "Colin" <> wrote in message
> >> >> news:C049CF96-8952-4979-8CE6-...
> >> >> > Hi all,
> >> >> >
> >> >> > I've got a client with a central office with a SBS 2003 R2 box. This
> >> >> > client
> >> >> > also has a remote branch office with 2 users who RWW into their PC's
> >> >> > located
> >> >> > at the main office. Mostly, this is working fine, however, if they
> >> >> > try
> >> >> > to
> >> >> > open a large PDF (5MB +) from a share on the SBS box, this sometimes
> >> >> > takes
> >> >> > over 10 minutes to open and occasionally causes the local PC to
> >> >> > freeze.
> >> >> > Is
> >> >> > there any way to speed this up ? I am currently limited to 1 MB
> >> >> > upload
> >> >> > speed
> >> >> > at each site at the moment. TIA.
> >> >> >
> >> >> > Regards Colin.
> >> >>
> >> >> .
> >> >>
> >> .
> >>
> .
>

In article <uQUQr$>,
mwport@no_spam_hotmail.com says...
> In the past, I've seen reports that Adobe has problems with Terminal
> Services. Not sure this if still applies to the latest releases of Acrobat.
>

Try clearing the cache files from Adobe - we found that after opening
hundreds of files that loading any would be very slow - the problem was
that adobe will cache parts of PDF's to make their loading faster, and
the files are not deleted properly in many cases.

--
You can't trust your best friends, your five senses, only the little
voice inside you that most civilians don't even hear -- Listen to that.
Trust yourself.
(remove 999 for proper email address)

In article <13D6BF62-DF89-4233-B890->,
says...
> I believe the client also has issues when opening high res images. I'll try
> the Foxit reader suggestion though as this is the main problem. I'll also ask
> the client to create/open a large Word/Excel file as suggested. Many thanks
> for your help.
>

Terminal Server is not a good idea for graphics and animation, such as
video or live GPS map tracking of company vehicles - the screen redraws
take to much bandwidth.

--
You can't trust your best friends, your five senses, only the little
voice inside you that most civilians don't even hear -- Listen to that.
Trust yourself.
(remove 999 for proper email address)

Problems viewing PDFs is a very common issue when using RDP. I recommend you look at Ericom Blaze, a software product that accelerates AND compresses standard Microsoft RDP, so it speeds RDP while conserving bandwidth. Blaze accelerates RDP performance by as much as 10-25 times, and helps deliver higher frame rates and reduce screen freezes and choppiness.

You can read more about Blaze and download a free evaluation at:
http://www.ericom.com/ericom_blaze.asp?URL_ID=708

Or view a video demo at:
http://www.ericom.com/blaze_youtube.asp?URL_ID=708

Hope this helps.

Adam

> On Friday, September 03, 2010 6:13 AM Colin wrote:

> Hi all,
>
> I have got a client with a central office with a SBS 2003 R2 box. This client
> also has a remote branch office with 2 users who RWW into their PC's located
> at the main office. Mostly, this is working fine, however, if they try to
> open a large PDF (5MB +) from a share on the SBS box, this sometimes takes
> over 10 minutes to open and occasionally causes the local PC to freeze. Is
> there any way to speed this up ? I am currently limited to 1 MB upload speed
> at each site at the moment. TIA.
>
> Regards Colin.


>> On Friday, September 03, 2010 7:46 AM Merv Porter [SBS-MVP] wrote:

>> Hi Colin,
>>
>> + Does the same pdf also open slowly when someone logs into workstation
>> locally?
>> + What version of Acrobat Reader is on the workstation? (I am assuming
>> you are using Acrobat for pdf viewing). If Acrobat, update to the latest
>> version.
>> + If the user downloads the pdf file to their workstation desktop at the
>> office, does the desktop copy of the file still open slowly?
>> + Make sure your antivirus on the server and the workstation are not set to
>> scan network files when they open.
>>
>> --
>> Merv Porter [SBS-MVP]
>> ============================


>>> On Friday, September 03, 2010 9:36 AM Colin wrote:

>>> Hi Merv,
>>>
>>> Thanks for the reply.
>>> If I log on to the workstation locally, the PDF opens fine, no latency.
>>> All PC's are using the very latest version of Adobe Reader.
>>> If the file is copied to the remote PC, it opens fine, no latency.
>>> I have not checked the AV yet (Trend WFBS 6.x) but will soon.
>>>
>>> Regards Colin.
>>>
>>> "Merv Porter [SBS-MVP]" wrote:


>>>> On Friday, September 03, 2010 9:57 AM Merv Porter [SBS-MVP] wrote:

>>>> In the past, I have seen reports that Adobe has problems with Terminal
>>>> Services. Not sure this if still applies to the latest releases of Acrobat.
>>>>
>>>> You may want to try something like NitroPDF or Foxit Reader (free pdf
>>>> viewers) to see if that helps.
>>>>
>>>> NitroPDF reader
>>>> http://www.nitroreader.com/
>>>>
>>>> Foxit viewer
>>>> http://www.foxitsoftware.com/pdf/reader/
>>>>
>>>> Also, try opening a 5MB Word or Excel file remotely to see if they also open
>>>> slowly.
>>>>
>>>> --
>>>> Merv Porter [SBS-MVP]
>>>> ============================


>>>>> On Friday, September 03, 2010 11:55 AM Colin wrote:

>>>>> Hi Merv,
>>>>>
>>>>> I believe the client also has issues when opening high res images. I will try
>>>>> the Foxit reader suggestion though as this is the main problem. I will also ask
>>>>> the client to create/open a large Word/Excel file as suggested. Many thanks
>>>>> for your help.
>>>>>
>>>>> Regards Colin.
>>>>>
>>>>> "Merv Porter [SBS-MVP]" wrote:


>>>>>> On Friday, September 03, 2010 12:21 PM Merv Porter [SBS-MVP] wrote:

>>>>>> Hi Res images are not going to do well over Terminal Services. TS (RDP)
>>>>>> does not handle graphics intensive files well.
>>>>>>
>>>>>> --
>>>>>> Merv Porter [SBS-MVP]
>>>>>> ============================


>>>>>>> On Friday, September 03, 2010 1:10 PM Colin wrote:

>>>>>>> Hi Merv,
>>>>>>>
>>>>>>> Thanks for that. Looks like I may need to find an alternative way for this
>>>>>>> client to work.
>>>>>>>
>>>>>>> Regards Colin.
>>>>>>>
>>>>>>> "Merv Porter [SBS-MVP]" wrote:


>>>>>>>> On Friday, September 03, 2010 2:13 PM Leythos wrote:

>>>>>>>> mwport@no_spam_hotmail.com says...
>>>>>>>>
>>>>>>>> Try clearing the cache files from Adobe - we found that after opening
>>>>>>>> hundreds of files that loading any would be very slow - the problem was
>>>>>>>> that adobe will cache parts of PDF's to make their loading faster, and
>>>>>>>> the files are not deleted properly in many cases.
>>>>>>>>
>>>>>>>> --
>>>>>>>> You cannot trust your best friends, your five senses, only the little
>>>>>>>> voice inside you that most civilians do not even hear -- Listen to that.
>>>>>>>> Trust yourself.
>>>>>>>> (remove 999 for proper email address)


>>>>>>>>> On Friday, September 03, 2010 2:15 PM Leythos wrote:

>>>>>>>>> says...
>>>>>>>>>
>>>>>>>>> Terminal Server is not a good idea for graphics and animation, such as
>>>>>>>>> video or live GPS map tracking of company vehicles - the screen redraws
>>>>>>>>> take to much bandwidth.
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> You cannot trust your best friends, your five senses, only the little
>>>>>>>>> voice inside you that most civilians do not even hear -- Listen to that.
>>>>>>>>> Trust yourself.
>>>>>>>>> (remove 999 for proper email address)


>>>>>>>>> Submitted via EggHeadCafe
>>>>>>>>> ASP.NET Sum of Numbers Captcha Control with CustomValidator
>>>>>>>>> http://www.eggheadcafe.com/tutorials...validator.aspx