Smss.exe & XP sp3 install

Had a virus and had to go back to an backup, now sp3 won't install saying
that smss.exe is in use by another application. I've tried to kill everything
running, but still fails. Renamed download folder to .old & tried again.
Same. Also went into services.msc to verify that my Background Intelligent
Transfer Service was started & set to auto. Still nothing. Any suggestions???

Judging from similar posts here in the past month or so, the behavior may be
due to a Vundo-ZLOB-SDBot infection, all of which is protected by a rootkit.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

==========================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


rlkellenbenz wrote:
> Had a virus and had to go back to an backup, now sp3 won't install saying
> that smss.exe is in use by another application. I've tried to kill
> everything running, but still fails. Renamed download folder to .old &
> tried again. Same. Also went into services.msc to verify that my
> Background
> Intelligent Transfer Service was started & set to auto. Still nothing. Any
> suggestions???

Also let me state that I couldn't use system restore due to the virus. Had to
use a backup from 06-08-08 . I also have 3 security updates that won't
install all with the same error code of 0x8007F0F1.

They are:
kb890046, kb920213, kb932168

"rlkellenbenz" wrote:

> Had a virus and had to go back to an backup, now sp3 won't install saying
> that smss.exe is in use by another application. I've tried to kill everything
> running, but still fails. Renamed download folder to .old & tried again.
> Same. Also went into services.msc to verify that my Background Intelligent
> Transfer Service was started & set to auto. Still nothing. Any suggestions???