Software Distribution Service 3.0 (KB943460)

I am having problems with my internet freezing and unexpected closing
browsers for the last week after installing the Software Distribution Service
3.0 (KB943460). I tried doing system restore and it says it is unable to
restore because no changes to my computer have been made.

As far as I can tell, Software Distribution Service 3.0 was first installed
by Window Update on my PC (Windows XP) on January 1, 2008. The only problem
I have is that Window Update continues to install it every time I log off
Windows, which leads me to believe that SDS 3.0 is not installed on my
machine. If this update is important to the operation of my machine, how can
I get it installed?

"SR" wrote:

> I am having problems with my internet freezing and unexpected closing
> browsers for the last week after installing the Software Distribution Service
> 3.0 (KB943460). I tried doing system restore and it says it is unable to
> restore because no changes to my computer have been made.

My problem has been solved. After I posted to this thread last night, I went
into Windows update and found where I could email my problem to Microsoft
Windows Update Support and this mornining, I had an email back from them with
detailed instructions to remedy the problem. It took me about 20 minutes to
fix the problem. I highly recommend anyone having a problem with Software
Distribution Service 3.0 to contact Microsoft.

"lwv628" wrote:

> As far as I can tell, Software Distribution Service 3.0 was first installed
> by Window Update on my PC (Windows XP) on January 1, 2008. The only problem
> I have is that Window Update continues to install it every time I log off
> Windows, which leads me to believe that SDS 3.0 is not installed on my
> machine. If this update is important to the operation of my machine, how can
> I get it installed?
>
> "SR" wrote:
>
> > I am having problems with my internet freezing and unexpected closing
> > browsers for the last week after installing the Software Distribution Service
> > 3.0 (KB943460). I tried doing system restore and it says it is unable to
> > restore because no changes to my computer have been made.

Please, please, tell me the 20-minute solution! I have spent 90 minutes talking to MSN's paid-for support service, with no success. They even suggested deleting and reloading Windows XP and IE6, both of which came preloaded when I bought my computer. When I pointed this out and said I didn't have the discs to reload, MSN told me to complain to the manufacturer or the retailer I bought from four years ago. They don't seem to accep it could be SDS 3.0 at fault

Why did you contact (let alone pay for) MSN Support about your problem? In
fact, what is your problem? Please see this page
http://dts-l.net/goodpost.htm then post back to this thread with the
information we'd need to be able to assist you properly.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Alex Taylor wrote:
> Please, please, tell me the 20-minute solution! I have spent 90 minutes
> talking to MSN's paid-for support service, with no success. They even
> suggested deleting and reloading Windows XP and IE6, both of which came
> preloaded when I bought my computer. When I pointed this out and said I
> didn't have the discs to reload, MSN told me to complain to the
> manufacturer or the retailer I bought from four years ago. They don't
> seem
> to accep it could be SDS 3.0 at fault

What exactly is the problem? Tell us what your problem is and somebody
will try to help you here for free!!

Alex Taylor wrote:

>Please, please, tell me the 20-minute solution! I have spent 90 minutes talking to MSN's paid-for support service, with no success. They even suggested deleting and reloading Windows XP and IE6, both of which came preloaded when I bought my computer. When I pointed this out and said I didn't have the discs to reload, MSN told me to complain to the manufacturer or the retailer I bought from four years ago. They don't seem to accep it could be SDS 3.0 at fault
>
>
>

Hi Alex:
The instruction Microsoft Windows Update Support E-mailed me were 2 pages in
length at no cost to me. Folowing are the steps I used to find the page to
write my support request.

Click on "Start"
"All Programs"
"Windows Update"
"Get Help and Support"
"Send a Problem Report"
On the bottom, click "Contact a Support Professional by
E-mail"
Click on "Start E-mail Request"

Describe your problem.
In the process, Microsoft asks for permission to extract info from your
computer in order to determine a solution.

Good Luck,
lwv628

"Alex Taylor" wrote:

> Please, please, tell me the 20-minute solution! I have spent 90 minutes talking to MSN's paid-for support service, with no success. They even suggested deleting and reloading Windows XP and IE6, both of which came preloaded when I bought my computer. When I pointed this out and said I didn't have the discs to reload, MSN told me to complain to the manufacturer or the retailer I bought from four years ago. They don't seem to accep it could be SDS 3.0 at fault
>
>

Hi there! It would be really useful if you could cut and paste the solution. Like many others out there, I am having this problem and the only way I can email MS support is by first paying $60. Which is obsene concsidering it is their error I am trying to fix!

Thanks - Nancy

OK, cancel that - I've found out how to get the free email-support.
Thanks

"nancy galloway" wrote:

> OK, cancel that - I've found out how to get the free email-support.
> Thanks
>

Easy solution for everyone. Uninstall it and dont allow Microsoft to install
updates again without permission:

Control Panel > Add or Remove Programs > make sure show updates is ticked
and sort by date you will find the offending "fix" which is causing everybody
these problems - unistall it.

Then don't allow microsoft access to intall without permission in Security
Settings tab select to notify before installing updates.

Final step. Wait for Microsoft to fix this annoying problem and release yet
another fix to fix the fix before allowing any more of their updates. Visit
the Microsoft website to decide what if any updates to install.

It stopped my internet from connecting and then kindly deleted my previous
restore points this "fix/update" - Many people would call it otherwise if it
was from another software company and installed without permission as it did
on my PC. My PC was previously set to only install updates if i allow so I am
very dubious about this "update" added to the fact it also seems to remove
the system restore points in some cases.

Seems the problem is commonplace with XP and with computers using Zonealarm
Firewall as i was notified by them that there was a problem.

Thanks Zone Alarm.

Well done Microsoft for releasing such good software and having no
information or admission regards this cock up on your own website.