Solution to KB823353 & KB837009

It appears from the posts here that the problems people are experiencing with
KB823353 & KB837009 are very similar. My problem was with KB823353.

I am running Windows2000Pro SP4 with Internet Explorer 6 SP1.

Please note that KB823353 is an update of KB837009 (even though the
reference # would suggest otherwise – check the dates of the updates).


THE PROBLEM.
Every time that I installed this patch, my Windows Update History page said
that it had installed successfully. But when I checked Add/Remove programs
on my PC there was no reference to KB823353 or Q823353. But every time I
returned to Windows Update, it repeatedly stated that KB823353 needed to be
installed.

Scott G. has also posted a resolution to this problem (on 8/14/2005). With
respect to Scott (and although I do not question whether his solution works),
I do not believe this will resolve the root of the problem. Scott G. suggests
manually downloading KB823353 and installing it without version checking.

As many of you (myself included) have previously performed a manual download
of KB823353 and attempted a manual install, you will be aware that it states
you must have IE6 SP1 installed. This is the clue to the nature of the
problem. Although I had IE6 SP1 installed, KB823353 could not detect this.
If this was the case with KB823353, it could also be the same for other
patches (e.g. KB837009?). I came to the conclusion that something must have
gone amiss when installing the IE6 SP1 patch, and not all future patches
could detect that it is installed. Strange that the Windows Update site
knows IE6 SP1 is installed, but the patch itself does not.

Like many of you I would normally select the ‘Express (Recommended)’ option
when installing updates, but as you know, this will install a whole batch of
updates at the same time, whereas the ‘Custom’ option enables you to install
a single patch at a time. Something must have gone wrong when installing IE6
SP1 together with other (the sequence of installed patches having an
important factor).


THE SOLUTION.
In a nutshell, you will need to re-install IE6 SP1. How I did this is as
follows:

1. I used the ‘Update History’ page of Windows Update to identify all
patches installed AFTER the initial install of KB823353. I noted the order
in which these patches were installed.


2. Using ‘Add/Remove Programs’, I removed each noted patch 1 at a time (in
the order of Latest first – Earliest Last, until I reached KB823353). You
will need to do a system reboot after removing each patch.

Note1: when you select to remove each patch, you may get a message saying
that Windows Genuine Advantage may not function properly if you remove the
patch. I ignored this message and proceeded to remove each patch. I also
had to perform a system restart upon removal of each patch.

Note2: If your Windows Update History page lists ‘KB890830 Malicious
Software Removal Tool’ being installed, it will NOT appear in ‘Add/Remove
Programs’ so cannot be removed. Do not worry about this. Another page
within Microsoft states that KB890830 does not actually install any files on
your system, so as such cannot be removed.


3. When all patches following the install of KB823353 had been removed, I
used the System Backup function to save my settings and files (just in case).
Those of you not using Windows 2000Pro may like to use the System Restore
function to create a restore point. Luckily for me, the last patch was
installed on 7/24/2005 and I had a backup of registry files from 7/20/2005,
so I restored my PC to 7/20/2005. This is what I did, but if you do not have
such a restore point available to restore to I do not think a restore is
highly important.


4. IMPORTANT! Using the ‘Custom’ option of Windows Update, I then used
Windows Update to detect all available patches. Do NOT use the ‘Express
(Recommended)’ option as this will install a whole batch of patches at the
same time! As expected, KB823353 appeared as the oldest available patch.

IMPORTANT! From this point on, always install each patch 1 at a time using
the ‘Custom’ option of Windows Update.


5. I deselected all other available patches in Windows Update and installed
KB823353 by itself. Following the install of KB823353, and although not
needed, I did a system reboot.


6. Upon reboot, I ran Windows Update again. No surprise to see that
KB823353 was still listed as available. I checked in Add/Remove Programs to
see if it was listed and as expected it was not.


7. I returned to the ‘Update History’ page of Windows Update to identify all
Internet Explorer and Outlook Express patches installed AFTER the install of
IE 6 SP1. I noted the order in which these patches were installed.

8. Using ‘Add/Remove Programs’, I removed each noted patch 1 at a time (in
the order of Latest first – Earliest Last, until I reached IE 6 SP1). You
will need to do a system reboot after removing each patch.

Note1: 2 patches that I selected to remove stated that removal may affect
the operation of quite a few programs that were on my PC. I did NOT remove
these patches (just in case). This may not be the case for your PC because I
had installed a lot of programs on my PC around the time that these patches
were initially installed. Sorry, but I cannot remember which patches these
were, but I do remember that 1 of the patches a removed successfully was
Q903235 (Jviewer Profile).

Note2: strangely, KB831167 (IE6 SP1) was not listed in ‘Add/Remove
Programs’. Maybe IE6 SP1 is bundled within Windows2000Pro SP4 and so not
listed separately?


GOOD NEWS…… we are now at the installation stage.


9. I then downloaded IE6 SP1 (KB831167) from Windows Downloads:
Internet Explorer 6 Service Pack 1 (ie6setup.exe)
http://www.microsoft.com/downloads/d...displaylang=en


10. I re-installed IE6 SP1 (KB831167).

Note: You will probably get a message stating that the most recent version
is already installed and recommending not to continue the install. I ignored
this and proceeded with the install. I rebooted after the install.


11. Upon reboot, I ran Windows Update (‘Custom’ option) again to detect all
available patches.


12. In the order of availability (Earliest first to Latest last), I
installed each patch 1 at time followed by a system reboot (regardless of
whether Windows instructed me to do so).

IMPORTANT! Install each patch 1 at a time using the Windows Update ‘Custom’
option. Do NOT use the Windows Update ‘Express’ option.

After installing KB823353, the subsequent run of Windows Update did not list
KB823353 as available. I used ‘Add/Remove Programs’ to check it was
installed, and it was listed as Q823353. Success !!!


13. After I finished installing each patch (1 at a time), I checked to see
if Q823353 was still listed in ‘Add/Remove Programs’, but it no longer is.
This suggests that 1 of the patches following KB823353 makes changes to
available programs that can be removed.


14. However, I am confident all is ok because before I began any of this I
made a note of my version of IE6, which was 6.0.2800.1106 with updates
versions Q903235. Upon resolving the problem, IE6 now reports 6.0.2800.1106
with updates versions SP1; Q823353.


I hope this is of help to some of you and good luck resolving the problem.

Please note that the solution above is how I personally resolved the problem
on my PC running Windows 2000Pro SP4 and cannot accept any responsibility
for any problems caused when others attempt the same solution.

Thought I should mention.......

Before resolving the problem, my reported versions of IE6 and Outlook
Express were 6.0.2800.1106 with updates versions Q903235 for IE6 and
6.0.2800.1106 for Outlook Express.

After resolving the problem, my reported versions of IE6 and Outlook Express
are 6.0.2800.1106 with updates versions SP1; Q823353 for IE6 and
6.0.2800.1123 for Outlook Express.
--
~~~~~~~~~~~~~~~~~
IBM AS400 Sytems Admin & Technical Support Engineer


"Burak" wrote:

> It appears from the posts here that the problems people are experiencing with
> KB823353 & KB837009 are very similar. My problem was with KB823353.
>
> I am running Windows2000Pro SP4 with Internet Explorer 6 SP1.
>
> Please note that KB823353 is an update of KB837009 (even though the
> reference # would suggest otherwise – check the dates of the updates).
>
>
> THE PROBLEM.
> Every time that I installed this patch, my Windows Update History page said
> that it had installed successfully. But when I checked Add/Remove programs
> on my PC there was no reference to KB823353 or Q823353. But every time I
> returned to Windows Update, it repeatedly stated that KB823353 needed to be
> installed.
>
> Scott G. has also posted a resolution to this problem (on 8/14/2005). With
> respect to Scott (and although I do not question whether his solution works),
> I do not believe this will resolve the root of the problem. Scott G. suggests
> manually downloading KB823353 and installing it without version checking.
>
> As many of you (myself included) have previously performed a manual download
> of KB823353 and attempted a manual install, you will be aware that it states
> you must have IE6 SP1 installed. This is the clue to the nature of the
> problem. Although I had IE6 SP1 installed, KB823353 could not detect this.
> If this was the case with KB823353, it could also be the same for other
> patches (e.g. KB837009?). I came to the conclusion that something must have
> gone amiss when installing the IE6 SP1 patch, and not all future patches
> could detect that it is installed. Strange that the Windows Update site
> knows IE6 SP1 is installed, but the patch itself does not.
>
> Like many of you I would normally select the ‘Express (Recommended)’ option
> when installing updates, but as you know, this will install a whole batch of
> updates at the same time, whereas the ‘Custom’ option enables you to install
> a single patch at a time. Something must have gone wrong when installing IE6
> SP1 together with other (the sequence of installed patches having an
> important factor).
>
>
> THE SOLUTION.
> In a nutshell, you will need to re-install IE6 SP1. How I did this is as
> follows:
>
> 1. I used the ‘Update History’ page of Windows Update to identify all
> patches installed AFTER the initial install of KB823353. I noted the order
> in which these patches were installed.
>
>
> 2. Using ‘Add/Remove Programs’, I removed each noted patch 1 at a time (in
> the order of Latest first – Earliest Last, until I reached KB823353). You
> will need to do a system reboot after removing each patch.
>
> Note1: when you select to remove each patch, you may get a message saying
> that Windows Genuine Advantage may not function properly if you remove the
> patch. I ignored this message and proceeded to remove each patch. I also
> had to perform a system restart upon removal of each patch.
>
> Note2: If your Windows Update History page lists ‘KB890830 Malicious
> Software Removal Tool’ being installed, it will NOT appear in ‘Add/Remove
> Programs’ so cannot be removed. Do not worry about this. Another page
> within Microsoft states that KB890830 does not actually install any files on
> your system, so as such cannot be removed.
>
>
> 3. When all patches following the install of KB823353 had been removed, I
> used the System Backup function to save my settings and files (just in case).
> Those of you not using Windows 2000Pro may like to use the System Restore
> function to create a restore point. Luckily for me, the last patch was
> installed on 7/24/2005 and I had a backup of registry files from 7/20/2005,
> so I restored my PC to 7/20/2005. This is what I did, but if you do not have
> such a restore point available to restore to I do not think a restore is
> highly important.
>
>
> 4. IMPORTANT! Using the ‘Custom’ option of Windows Update, I then used
> Windows Update to detect all available patches. Do NOT use the ‘Express
> (Recommended)’ option as this will install a whole batch of patches at the
> same time! As expected, KB823353 appeared as the oldest available patch.
>
> IMPORTANT! From this point on, always install each patch 1 at a time using
> the ‘Custom’ option of Windows Update.
>
>
> 5. I deselected all other available patches in Windows Update and installed
> KB823353 by itself. Following the install of KB823353, and although not
> needed, I did a system reboot.
>
>
> 6. Upon reboot, I ran Windows Update again. No surprise to see that
> KB823353 was still listed as available. I checked in Add/Remove Programs to
> see if it was listed and as expected it was not.
>
>
> 7. I returned to the ‘Update History’ page of Windows Update to identify all
> Internet Explorer and Outlook Express patches installed AFTER the install of
> IE 6 SP1. I noted the order in which these patches were installed.
>
> 8. Using ‘Add/Remove Programs’, I removed each noted patch 1 at a time (in
> the order of Latest first – Earliest Last, until I reached IE 6 SP1). You
> will need to do a system reboot after removing each patch.
>
> Note1: 2 patches that I selected to remove stated that removal may affect
> the operation of quite a few programs that were on my PC. I did NOT remove
> these patches (just in case). This may not be the case for your PC because I
> had installed a lot of programs on my PC around the time that these patches
> were initially installed. Sorry, but I cannot remember which patches these
> were, but I do remember that 1 of the patches a removed successfully was
> Q903235 (Jviewer Profile).
>
> Note2: strangely, KB831167 (IE6 SP1) was not listed in ‘Add/Remove
> Programs’. Maybe IE6 SP1 is bundled within Windows2000Pro SP4 and so not
> listed separately?
>
>
> GOOD NEWS…… we are now at the installation stage.
>
>
> 9. I then downloaded IE6 SP1 (KB831167) from Windows Downloads:
> Internet Explorer 6 Service Pack 1 (ie6setup.exe)
> http://www.microsoft.com/downloads/d...displaylang=en
>
>
> 10. I re-installed IE6 SP1 (KB831167).
>
> Note: You will probably get a message stating that the most recent version
> is already installed and recommending not to continue the install. I ignored
> this and proceeded with the install. I rebooted after the install.
>
>
> 11. Upon reboot, I ran Windows Update (‘Custom’ option) again to detect all
> available patches.
>
>
> 12. In the order of availability (Earliest first to Latest last), I
> installed each patch 1 at time followed by a system reboot (regardless of
> whether Windows instructed me to do so).
>
> IMPORTANT! Install each patch 1 at a time using the Windows Update ‘Custom’
> option. Do NOT use the Windows Update ‘Express’ option.
>
> After installing KB823353, the subsequent run of Windows Update did not list
> KB823353 as available. I used ‘Add/Remove Programs’ to check it was
> installed, and it was listed as Q823353. Success !!!
>
>
> 13. After I finished installing each patch (1 at a time), I checked to see
> if Q823353 was still listed in ‘Add/Remove Programs’, but it no longer is.
> This suggests that 1 of the patches following KB823353 makes changes to
> available programs that can be removed.
>
>
> 14. However, I am confident all is ok because before I began any of this I
> made a note of my version of IE6, which was 6.0.2800.1106 with updates
> versions Q903235. Upon resolving the problem, IE6 now reports 6.0.2800.1106
> with updates versions SP1; Q823353.
>
>
> I hope this is of help to some of you and good luck resolving the problem.
>
> Please note that the solution above is how I personally resolved the problem
> on my PC running Windows 2000Pro SP4 and cannot accept any responsibility
> for any problems caused when others attempt the same solution.

> THE SOLUTION.
> In a nutshell, you will need to re-install IE6 SP1.

Hardly. Did you post about this problem to an OE-specific newsgroup?

KB823353 (Jul-04), KB837009 (Apr-04) and KB897715 (Jul-05) are all
Cumulative Updates for Outlook Express (OE) and for some unfathomable reason
Windows Update continues to offer these OE updates in the wrong order
(mainly to Win2K SP4 and WinXP SP1).

Here's probably the most informative of all the related threads about the
problem:
http://groups.google.com/group/micro...9f96f39b449575
(Start with #32 Gary Smith, 27 July).

The fix is to Uninstall KB897715 (AKA MS05-030) and then (assuming MSOE.DLL
[not OE or MSIMN.EXE] is now v6.00.2800.1409 or earlier) install, in order,
(1) KB823353, and, finally, (2) KB897715 using these downloaded files, *not*
Windows Update:

KB823353:
http://www.microsoft.com/downloads/d...displaylang=en

KB897715:
http://www.microsoft.com/downloads/d...displaylang=en

> ...I am confident all is ok because before I began any of this
> I made a note of my version of IE6, which was 6.0.2800.1106 with updates
> versions Q903235. Upon resolving the problem, IE6 now reports
> 6.0.2800.1106 with updates versions SP1; Q823353.

All may be OK but if OE Help > About > Files doesn't list MSOE.DLL
v6.00.2800.1506, you still don't have KB897715 (MS05-030), a Critical
Security Update, installed: http://support.microsoft.com/?kbid=897715.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Burak wrote:
> It appears from the posts here that the problems people are experiencing
> with KB823353 & KB837009 are very similar. My problem was with KB823353.
>
> I am running Windows2000Pro SP4 with Internet Explorer 6 SP1.
>
> Please note that KB823353 is an update of KB837009 (even though the
> reference # would suggest otherwise â?" check the dates of the updates).
>
>
> THE PROBLEM.
> Every time that I installed this patch, my Windows Update History page
> said that it had installed successfully. But when I checked Add/Remove
> programs
> on my PC there was no reference to KB823353 or Q823353. But every time I
> returned to Windows Update, it repeatedly stated that KB823353 needed to
> be installed.
>
> Scott G. has also posted a resolution to this problem (on 8/14/2005).
> With respect to Scott (and although I do not question whether his
> solution works),
> I do not believe this will resolve the root of the problem. Scott G.
> suggests manually downloading KB823353 and installing it without version
> checking.
>
> As many of you (myself included) have previously performed a manual
> download
> of KB823353 and attempted a manual install, you will be aware that it
> states you must have IE6 SP1 installed. This is the clue to the nature
> of the problem. Although I had IE6 SP1 installed, KB823353 could not
> detect this.
> If this was the case with KB823353, it could also be the same for other
> patches (e.g. KB837009?). I came to the conclusion that something must
> have gone amiss when installing the IE6 SP1 patch, and not all future
> patches
> could detect that it is installed. Strange that the Windows Update site
> knows IE6 SP1 is installed, but the patch itself does not.
>
> Like many of you I would normally select the â?~Express (Recommended)â?T
> option when installing updates, but as you know, this will install a
> whole batch of updates at the same time, whereas the â?~Customâ?T option
> enables you to install a single patch at a time. Something must have
> gone wrong when installing IE6 SP1 together with other (the sequence of
> installed patches having an
> important factor).
>
>
> THE SOLUTION.
> In a nutshell, you will need to re-install IE6 SP1. How I did this is as
> follows:
>
> 1. I used the â?~Update Historyâ?T page of Windows Update to identify all
> patches installed AFTER the initial install of KB823353. I noted the
> order
> in which these patches were installed.
>
>
> 2. Using â?~Add/Remove Programsâ?T, I removed each noted patch 1 at a
> time (in the order of Latest first â?" Earliest Last, until I reached
> KB823353). You will need to do a system reboot after removing each patch.
>
> Note1: when you select to remove each patch, you may get a message saying
> that Windows Genuine Advantage may not function properly if you remove the
> patch. I ignored this message and proceeded to remove each patch. I also
> had to perform a system restart upon removal of each patch.
>
> Note2: If your Windows Update History page lists â?~KB890830 Malicious
> Software Removal Toolâ?T being installed, it will NOT appear in
> â?~Add/Remove Programsâ?T so cannot be removed. Do not worry about this.
> Another page within Microsoft states that KB890830 does not actually
> install any files on your system, so as such cannot be removed.
>
>
> 3. When all patches following the install of KB823353 had been removed, I
> used the System Backup function to save my settings and files (just in
> case). Those of you not using Windows 2000Pro may like to use the System
> Restore function to create a restore point. Luckily for me, the last
> patch was installed on 7/24/2005 and I had a backup of registry files
> from 7/20/2005,
> so I restored my PC to 7/20/2005. This is what I did, but if you do not
> have such a restore point available to restore to I do not think a
> restore is
> highly important.
>
>
> 4. IMPORTANT! Using the â?~Customâ?T option of Windows Update, I then
> used Windows Update to detect all available patches. Do NOT use the
> â?~Express (Recommended)â?T option as this will install a whole batch of
> patches at the same time! As expected, KB823353 appeared as the oldest
> available patch.
>
> IMPORTANT! From this point on, always install each patch 1 at a time
> using
> the â?~Customâ?T option of Windows Update.
>
>
> 5. I deselected all other available patches in Windows Update and
> installed KB823353 by itself. Following the install of KB823353, and
> although not needed, I did a system reboot.
>
>
> 6. Upon reboot, I ran Windows Update again. No surprise to see that
> KB823353 was still listed as available. I checked in Add/Remove Programs
> to see if it was listed and as expected it was not.
>
>
> 7. I returned to the â?~Update Historyâ?T page of Windows Update to
> identify all Internet Explorer and Outlook Express patches installed
> AFTER the install of
> IE 6 SP1. I noted the order in which these patches were installed.
>
> 8. Using â?~Add/Remove Programsâ?T, I removed each noted patch 1 at a
> time (in the order of Latest first â?" Earliest Last, until I reached IE
> 6 SP1). You will need to do a system reboot after removing each patch.
>
> Note1: 2 patches that I selected to remove stated that removal may affect
> the operation of quite a few programs that were on my PC. I did NOT
> remove these patches (just in case). This may not be the case for your
> PC because I had installed a lot of programs on my PC around the time
> that these patches were initially installed. Sorry, but I cannot
> remember which patches these were, but I do remember that 1 of the
> patches a removed successfully was Q903235 (Jviewer Profile).
>
> Note2: strangely, KB831167 (IE6 SP1) was not listed in â?~Add/Remove
> Programsâ?T. Maybe IE6 SP1 is bundled within Windows2000Pro SP4 and so
> not listed separately?
>
>
> GOOD NEWS�� we are now at the installation stage.
>
>
> 9. I then downloaded IE6 SP1 (KB831167) from Windows Downloads:
> Internet Explorer 6 Service Pack 1 (ie6setup.exe)
> http://www.microsoft.com/downloads/d...displaylang=en
>
>
> 10. I re-installed IE6 SP1 (KB831167).
>
> Note: You will probably get a message stating that the most recent
> version
> is already installed and recommending not to continue the install. I
> ignored this and proceeded with the install. I rebooted after the
> install.
>
>
> 11. Upon reboot, I ran Windows Update (â?~Customâ?T option) again to
> detect all available patches.
>
>
> 12. In the order of availability (Earliest first to Latest last), I
> installed each patch 1 at time followed by a system reboot (regardless of
> whether Windows instructed me to do so).
>
> IMPORTANT! Install each patch 1 at a time using the Windows Update
> â?~Customâ?T option. Do NOT use the Windows Update â?~Expressâ?T option.
>
> After installing KB823353, the subsequent run of Windows Update did not
> list KB823353 as available. I used â?~Add/Remove Programsâ?T to check it
> was installed, and it was listed as Q823353. Success !!!
>
>
> 13. After I finished installing each patch (1 at a time), I checked to
> see
> if Q823353 was still listed in â?~Add/Remove Programsâ?T, but it no
> longer is. This suggests that 1 of the patches following KB823353 makes
> changes to available programs that can be removed.
>
>
> 14. However, I am confident all is ok because before I began any of this
> I made a note of my version of IE6, which was 6.0.2800.1106 with updates
> versions Q903235. Upon resolving the problem, IE6 now reports
> 6.0.2800.1106 with updates versions SP1; Q823353.
>
>
> I hope this is of help to some of you and good luck resolving the problem.
>
> Please note that the solution above is how I personally resolved the
> problem
> on my PC running Windows 2000Pro SP4 and cannot accept any responsibility
> for any problems caused when others attempt the same solution.

Repost, so you don't miss it. Inline...

Burak wrote:
> Before resolving the problem, my reported versions of IE6 and Outlook
> Express were 6.0.2800.1106 with updates versions Q903235 for IE6 and
> 6.0.2800.1106 for Outlook Express.

You had *no* Cumulative Security Updates for IE or OE installed!

> After resolving the problem, my reported versions of IE6 and Outlook
> Express are 6.0.2800.1106 with updates versions SP1; Q823353 for IE6 and
> 6.0.2800.1123 for Outlook Express.
<snip>
Disregard your version of Outlook Express (v6.00.2800.1123).

If your OE Help > About > Files doesn't list MSOE.DLL v6.00.2800.1506, you
still don't have KB897715 (MS05-030, a Critical Security Update) installed:
http://support.microsoft.com/?kbid=897715.

*Only* install KB897715 via this download:
http://www.microsoft.com/downloads/d...displaylang=en
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Hi Robear,

Thank you for your posts.

I have ONLY posted about this problem in the Windows Update discussion, not
the OE or any other discussion.
As kindly advised, I have checked my OE Help About files and MSOE.DLL is
version v6.00.2800.1506.
KB897715 is also listed in my Add/Remove Programs.

Futhermore, in response to both your posts.....

I did have critical IE and OE updates installed prior to encountering the
'repeating' KB823353 problem.
My Windows Update History page details the following patches (in install
sequence) as being installed after initially installing IE6 SP1:

1. KB897715: Cumulative Security Update for Outlook Express 6 Service Pack 1
2. KB883939: Cumulative Security Update for Internet Explorer 6 Service Pack 1
3. KB893066: Security Update for Windows 2000
4. KB896422: Security Update for Windows 2000
5. KB890046: Security Update for Windows 2000
6. KB896358: Security Update for Windows 2000
7. KB894320: Security Update for Windows 2000
8. KB891861: Update Rollup 1 for Windows 2000 Service Pack 4
9. Q329115: Security Update (Windows 2000)
10. 814078: Security Update (Microsoft Jscript version 5.6, Windows 2000,
Windows XP)
11. KB903235: Security Update for JView Profiler
12. KB901214: Security Update for Windows 2000
13. KB890830: Windows Malicious Software Removal Tool - July 2005
14. KB899588: Security Update for Windows 2000
15. KB896727: Cumulative Security Update for Internet Explorer 6 Service
Pack 1
16. KB823353: Cumulative Security Update for Outlook Express 6 SP1
17. KB890830: Windows Malicious Software Removal Tool - August 2005
18. KB899587: Security Update for Windows 2000
19. KB896423: Security Update for Windows 2000
20. KB893756: Security Update for Windows 2000
21. KB823353: Cumulative Security Update for Outlook Express 6 SP1 (repeated
many times)

Please note the above only details IE, OE and Windows2000 patches and is not
an extensive list of all update patches.


After removing the patches I mentioned in my original post and reinstalling
IE6 SP1..........

My Windows Update History page now details the following patches as being
installed (in install sequence):
Note: *** denotes a previously listed patch install in Windows Update History.

1. Q329115: Security Update (Windows 2000) ***
2. 814078: Security Update (Microsoft Jscript version 5.6, Windows 2000,
Windows XP) ***
3. KB823353: Cumulative Security Update for Outlook Express 6 SP1 ***
4. KB891861: Update Rollup 1 for Windows 2000 Service Pack 4 ***
5. KB899587: Security Update for Windows 2000 ***
6. KB893756: Security Update for Windows 2000 ***
7. KB896727: Cumulative Security Update for Internet Explorer 6 Service
Pack 1 ***
8. KB897715: Security Update for Outlook Express 6 Service Pack 1 ***
9. KB899588: Security Update for Windows 2000
10. KB896423: Security Update for Windows 2000

kind regards.

--
~~~~~~~~~~~~~~~~~
IBM AS400 Sytems Admin & Technical Support Engineer


"PA Bear" wrote:

> > THE SOLUTION.
> > In a nutshell, you will need to re-install IE6 SP1.
>
> Hardly. Did you post about this problem to an OE-specific newsgroup?
>
> KB823353 (Jul-04), KB837009 (Apr-04) and KB897715 (Jul-05) are all
> Cumulative Updates for Outlook Express (OE) and for some unfathomable reason
> Windows Update continues to offer these OE updates in the wrong order
> (mainly to Win2K SP4 and WinXP SP1).
>
> Here's probably the most informative of all the related threads about the
> problem:
> http://groups.google.com/group/micro...9f96f39b449575
> (Start with #32 Gary Smith, 27 July).
>
> The fix is to Uninstall KB897715 (AKA MS05-030) and then (assuming MSOE.DLL
> [not OE or MSIMN.EXE] is now v6.00.2800.1409 or earlier) install, in order,
> (1) KB823353, and, finally, (2) KB897715 using these downloaded files, *not*
> Windows Update:
>
> KB823353:
> http://www.microsoft.com/downloads/d...displaylang=en
>
> KB897715:
> http://www.microsoft.com/downloads/d...displaylang=en
>
> > ...I am confident all is ok because before I began any of this
> > I made a note of my version of IE6, which was 6.0.2800.1106 with updates
> > versions Q903235. Upon resolving the problem, IE6 now reports
> > 6.0.2800.1106 with updates versions SP1; Q823353.
>
> All may be OK but if OE Help > About > Files doesn't list MSOE.DLL
> v6.00.2800.1506, you still don't have KB897715 (MS05-030), a Critical
> Security Update, installed: http://support.microsoft.com/?kbid=897715.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
>
> Burak wrote:
> > It appears from the posts here that the problems people are experiencing
> > with KB823353 & KB837009 are very similar. My problem was with KB823353.
> >
> > I am running Windows2000Pro SP4 with Internet Explorer 6 SP1.
> >
> > Please note that KB823353 is an update of KB837009 (even though the
> > reference # would suggest otherwise â?" check the dates of the updates).
> >
> >
> > THE PROBLEM.
> > Every time that I installed this patch, my Windows Update History page
> > said that it had installed successfully. But when I checked Add/Remove
> > programs
> > on my PC there was no reference to KB823353 or Q823353. But every time I
> > returned to Windows Update, it repeatedly stated that KB823353 needed to
> > be installed.
> >
> > Scott G. has also posted a resolution to this problem (on 8/14/2005).
> > With respect to Scott (and although I do not question whether his
> > solution works),
> > I do not believe this will resolve the root of the problem. Scott G.
> > suggests manually downloading KB823353 and installing it without version
> > checking.
> >
> > As many of you (myself included) have previously performed a manual
> > download
> > of KB823353 and attempted a manual install, you will be aware that it
> > states you must have IE6 SP1 installed. This is the clue to the nature
> > of the problem. Although I had IE6 SP1 installed, KB823353 could not
> > detect this.
> > If this was the case with KB823353, it could also be the same for other
> > patches (e.g. KB837009?). I came to the conclusion that something must
> > have gone amiss when installing the IE6 SP1 patch, and not all future
> > patches
> > could detect that it is installed. Strange that the Windows Update site
> > knows IE6 SP1 is installed, but the patch itself does not.
> >
> > Like many of you I would normally select the â?~Express (Recommended)â?T
> > option when installing updates, but as you know, this will install a
> > whole batch of updates at the same time, whereas the â?~Customâ?T option
> > enables you to install a single patch at a time. Something must have
> > gone wrong when installing IE6 SP1 together with other (the sequence of
> > installed patches having an
> > important factor).
> >
> >
> > THE SOLUTION.
> > In a nutshell, you will need to re-install IE6 SP1. How I did this is as
> > follows:
> >
> > 1. I used the â?~Update Historyâ?T page of Windows Update to identify all
> > patches installed AFTER the initial install of KB823353. I noted the
> > order
> > in which these patches were installed.
> >
> >
> > 2. Using â?~Add/Remove Programsâ?T, I removed each noted patch 1 at a
> > time (in the order of Latest first â?" Earliest Last, until I reached
> > KB823353). You will need to do a system reboot after removing each patch.
> >
> > Note1: when you select to remove each patch, you may get a message saying
> > that Windows Genuine Advantage may not function properly if you remove the
> > patch. I ignored this message and proceeded to remove each patch. I also
> > had to perform a system restart upon removal of each patch.
> >
> > Note2: If your Windows Update History page lists â?~KB890830 Malicious
> > Software Removal Toolâ?T being installed, it will NOT appear in
> > â?~Add/Remove Programsâ?T so cannot be removed. Do not worry about this.
> > Another page within Microsoft states that KB890830 does not actually
> > install any files on your system, so as such cannot be removed.
> >
> >
> > 3. When all patches following the install of KB823353 had been removed, I
> > used the System Backup function to save my settings and files (just in
> > case). Those of you not using Windows 2000Pro may like to use the System
> > Restore function to create a restore point. Luckily for me, the last
> > patch was installed on 7/24/2005 and I had a backup of registry files
> > from 7/20/2005,
> > so I restored my PC to 7/20/2005. This is what I did, but if you do not
> > have such a restore point available to restore to I do not think a
> > restore is
> > highly important.
> >
> >
> > 4. IMPORTANT! Using the â?~Customâ?T option of Windows Update, I then
> > used Windows Update to detect all available patches. Do NOT use the
> > â?~Express (Recommended)â?T option as this will install a whole batch of
> > patches at the same time! As expected, KB823353 appeared as the oldest
> > available patch.
> >
> > IMPORTANT! From this point on, always install each patch 1 at a time
> > using
> > the â?~Customâ?T option of Windows Update.
> >
> >
> > 5. I deselected all other available patches in Windows Update and
> > installed KB823353 by itself. Following the install of KB823353, and
> > although not needed, I did a system reboot.
> >
> >
> > 6. Upon reboot, I ran Windows Update again. No surprise to see that
> > KB823353 was still listed as available. I checked in Add/Remove Programs
> > to see if it was listed and as expected it was not.
> >
> >
> > 7. I returned to the â?~Update Historyâ?T page of Windows Update to
> > identify all Internet Explorer and Outlook Express patches installed
> > AFTER the install of
> > IE 6 SP1. I noted the order in which these patches were installed.
> >
> > 8. Using â?~Add/Remove Programsâ?T, I removed each noted patch 1 at a
> > time (in the order of Latest first â?" Earliest Last, until I reached IE
> > 6 SP1). You will need to do a system reboot after removing each patch.
> >
> > Note1: 2 patches that I selected to remove stated that removal may affect
> > the operation of quite a few programs that were on my PC. I did NOT
> > remove these patches (just in case). This may not be the case for your
> > PC because I had installed a lot of programs on my PC around the time
> > that these patches were initially installed. Sorry, but I cannot
> > remember which patches these were, but I do remember that 1 of the
> > patches a removed successfully was Q903235 (Jviewer Profile).
> >
> > Note2: strangely, KB831167 (IE6 SP1) was not listed in â?~Add/Remove
> > Programsâ?T. Maybe IE6 SP1 is bundled within Windows2000Pro SP4 and so
> > not listed separately?
> >
> >
> > GOOD NEWS�� we are now at the installation stage.
> >
> >
> > 9. I then downloaded IE6 SP1 (KB831167) from Windows Downloads:
> > Internet Explorer 6 Service Pack 1 (ie6setup.exe)
> > http://www.microsoft.com/downloads/d...displaylang=en
> >
> >
> > 10. I re-installed IE6 SP1 (KB831167).
> >
> > Note: You will probably get a message stating that the most recent
> > version
> > is already installed and recommending not to continue the install. I
> > ignored this and proceeded with the install. I rebooted after the
> > install.
> >
> >
> > 11. Upon reboot, I ran Windows Update (â?~Customâ?T option) again to
> > detect all available patches.
> >
> >
> > 12. In the order of availability (Earliest first to Latest last), I
> > installed each patch 1 at time followed by a system reboot (regardless of
> > whether Windows instructed me to do so).
> >
> > IMPORTANT! Install each patch 1 at a time using the Windows Update
> > â?~Customâ?T option. Do NOT use the Windows Update â?~Expressâ?T option.
> >
> > After installing KB823353, the subsequent run of Windows Update did not
> > list KB823353 as available. I used â?~Add/Remove Programsâ?T to check it
> > was installed, and it was listed as Q823353. Success !!!
> >
> >
> > 13. After I finished installing each patch (1 at a time), I checked to
> > see
> > if Q823353 was still listed in â?~Add/Remove Programsâ?T, but it no
> > longer is. This suggests that 1 of the patches following KB823353 makes
> > changes to available programs that can be removed.
> >
> >
> > 14. However, I am confident all is ok because before I began any of this
> > I made a note of my version of IE6, which was 6.0.2800.1106 with updates
> > versions Q903235. Upon resolving the problem, IE6 now reports
> > 6.0.2800.1106 with updates versions SP1; Q823353.
> >
> >
> > I hope this is of help to some of you and good luck resolving the problem.
> >
> > Please note that the solution above is how I personally resolved the
> > problem
> > on my PC running Windows 2000Pro SP4 and cannot accept any responsibility
> > for any problems caused when others attempt the same solution.
>
>

See my reply to thread here w/subject "KB823353".

If you had KB823353 already installed, Windows Update then offered you and
you successfully installed KB897715, and then Windows Update told you
KB823353 still needed to be installed, I surmise (from other discussions
here and elsewhere) that the Win2K SP4 Rollup 1 was causing the problem (as
I suspected in the first place).

So given your last post here to which I'm replying, it would then appear
that they fixed whatever the problem was and that all is now well with the
world again.

I would surmise that your reinstall of IE6 SP1 coincided with MS getting
their act together. <wink>
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP


Burak wrote:
> Hi Robear,
>
> Thank you for your posts.
>
> I have ONLY posted about this problem in the Windows Update discussion,
> not the OE or any other discussion.
> As kindly advised, I have checked my OE Help About files and MSOE.DLL is
> version v6.00.2800.1506.
> KB897715 is also listed in my Add/Remove Programs.
>
> Futhermore, in response to both your posts.....
>
> I did have critical IE and OE updates installed prior to encountering the
> 'repeating' KB823353 problem.
> My Windows Update History page details the following patches (in install
> sequence) as being installed after initially installing IE6 SP1:
>
> 1. KB897715: Cumulative Security Update for Outlook Express 6 Service
> Pack 1
> 2. KB883939: Cumulative Security Update for Internet Explorer 6 Service
> Pack 1
> 3. KB893066: Security Update for Windows 2000
> 4. KB896422: Security Update for Windows 2000
> 5. KB890046: Security Update for Windows 2000
> 6. KB896358: Security Update for Windows 2000
> 7. KB894320: Security Update for Windows 2000
> 8. KB891861: Update Rollup 1 for Windows 2000 Service Pack 4
> 9. Q329115: Security Update (Windows 2000)
> 10. 814078: Security Update (Microsoft Jscript version 5.6, Windows 2000,
> Windows XP)
> 11. KB903235: Security Update for JView Profiler
> 12. KB901214: Security Update for Windows 2000
> 13. KB890830: Windows Malicious Software Removal Tool - July 2005
> 14. KB899588: Security Update for Windows 2000
> 15. KB896727: Cumulative Security Update for Internet Explorer 6 Service
> Pack 1
> 16. KB823353: Cumulative Security Update for Outlook Express 6 SP1
> 17. KB890830: Windows Malicious Software Removal Tool - August 2005
> 18. KB899587: Security Update for Windows 2000
> 19. KB896423: Security Update for Windows 2000
> 20. KB893756: Security Update for Windows 2000
> 21. KB823353: Cumulative Security Update for Outlook Express 6 SP1
> (repeated many times)
>
> Please note the above only details IE, OE and Windows2000 patches and is
> not an extensive list of all update patches.
>
>
> After removing the patches I mentioned in my original post and
> reinstalling IE6 SP1..........
>
> My Windows Update History page now details the following patches as being
> installed (in install sequence):
> Note: *** denotes a previously listed patch install in Windows Update
> History.
>
> 1. Q329115: Security Update (Windows 2000) ***
> 2. 814078: Security Update (Microsoft Jscript version 5.6, Windows 2000,
> Windows XP) ***
> 3. KB823353: Cumulative Security Update for Outlook Express 6 SP1 ***
> 4. KB891861: Update Rollup 1 for Windows 2000 Service Pack 4 ***
> 5. KB899587: Security Update for Windows 2000 ***
> 6. KB893756: Security Update for Windows 2000 ***
> 7. KB896727: Cumulative Security Update for Internet Explorer 6 Service
> Pack 1 ***
> 8. KB897715: Security Update for Outlook Express 6 Service Pack 1 ***
> 9. KB899588: Security Update for Windows 2000
> 10. KB896423: Security Update for Windows 2000
>
> kind regards.
>
>
> > > THE SOLUTION.
> > > In a nutshell, you will need to re-install IE6 SP1.
> >
> > Hardly. Did you post about this problem to an OE-specific newsgroup?
> >
> > KB823353 (Jul-04), KB837009 (Apr-04) and KB897715 (Jul-05) are all
> > Cumulative Updates for Outlook Express (OE) and for some unfathomable
> > reason Windows Update continues to offer these OE updates in the wrong
> > order (mainly to Win2K SP4 and WinXP SP1).
> >
> > Here's probably the most informative of all the related threads about
> > the problem:
> > http://groups.google.com/group/micro...9f96f39b449575
> > (Start with #32 Gary Smith, 27 July).
> >
> > The fix is to Uninstall KB897715 (AKA MS05-030) and then (assuming
> > MSOE.DLL [not OE or MSIMN.EXE] is now v6.00.2800.1409 or earlier)
> > install, in order, (1) KB823353, and, finally, (2) KB897715 using these
> > downloaded files, *not* Windows Update:
> >
> > KB823353:
> > http://www.microsoft.com/downloads/d...displaylang=en
> >
> > KB897715:
> > http://www.microsoft.com/downloads/d...displaylang=en
> >
> > > ...I am confident all is ok because before I began any of this
> > > I made a note of my version of IE6, which was 6.0.2800.1106 with
> > > updates versions Q903235. Upon resolving the problem, IE6 now reports
> > > 6.0.2800.1106 with updates versions SP1; Q823353.
> >
> > All may be OK but if OE Help > About > Files doesn't list MSOE.DLL
> > v6.00.2800.1506, you still don't have KB897715 (MS05-030), a Critical
> > Security Update, installed: http://support.microsoft.com/?kbid=897715.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> >
> > Burak wrote:
> > > It appears from the posts here that the problems people are
> > > experiencing with KB823353 & KB837009 are very similar. My problem
> > > was with KB823353.
> > >
> > > I am running Windows2000Pro SP4 with Internet Explorer 6 SP1.
> > >
> > > Please note that KB823353 is an update of KB837009 (even though the
> > > reference # would suggest otherwise â?" check the dates of the
> > > updates).
> > >
> > >
> > > THE PROBLEM.
> > > Every time that I installed this patch, my Windows Update History page
> > > said that it had installed successfully. But when I checked
> > > Add/Remove programs
> > > on my PC there was no reference to KB823353 or Q823353. But every
> > > time I returned to Windows Update, it repeatedly stated that KB823353
> > > needed to
> > > be installed.
> > >
> > > Scott G. has also posted a resolution to this problem (on 8/14/2005).
> > > With respect to Scott (and although I do not question whether his
> > > solution works),
> > > I do not believe this will resolve the root of the problem. Scott G.
> > > suggests manually downloading KB823353 and installing it without
> > > version checking.
> > >
> > > As many of you (myself included) have previously performed a manual
> > > download
> > > of KB823353 and attempted a manual install, you will be aware that it
> > > states you must have IE6 SP1 installed. This is the clue to the
> > > nature
> > > of the problem. Although I had IE6 SP1 installed, KB823353 could not
> > > detect this.
> > > If this was the case with KB823353, it could also be the same for
> > > other patches (e.g. KB837009?). I came to the conclusion that
> > > something must
> > > have gone amiss when installing the IE6 SP1 patch, and not all future
> > > patches
> > > could detect that it is installed. Strange that the Windows Update
> > > site knows IE6 SP1 is installed, but the patch itself does not.
> > >
> > > Like many of you I would normally select the â?~Express
> > > (Recommended)â?T option when installing updates, but as you know,
> > > this will install a
> > > whole batch of updates at the same time, whereas the â?~Customâ?T
> > > option enables you to install a single patch at a time. Something
> > > must have
> > > gone wrong when installing IE6 SP1 together with other (the sequence
> > > of installed patches having an
> > > important factor).
> > >
> > >
> > > THE SOLUTION.
> > > In a nutshell, you will need to re-install IE6 SP1. How I did this
> > > is as follows:
> > >
> > > 1. I used the â?~Update Historyâ?T page of Windows Update to
> > > identify all patches installed AFTER the initial install of KB823353.
> > > I noted the
> > > order
> > > in which these patches were installed.
> > >
> > >
> > > 2. Using â?~Add/Remove Programsâ?T, I removed each noted patch 1 at
> > > a
> > > time (in the order of Latest first â?" Earliest Last, until I reached
> > > KB823353). You will need to do a system reboot after removing each
> > > patch.
> > >
> > > Note1: when you select to remove each patch, you may get a message
> > > saying that Windows Genuine Advantage may not function properly if
> > > you remove the patch. I ignored this message and proceeded to remove
> > > each patch. I also had to perform a system restart upon removal of
> > > each patch.
> > >
> > > Note2: If your Windows Update History page lists â?~KB890830
> > > Malicious Software Removal Toolâ?T being installed, it will NOT
> > > appear in â?~Add/Remove Programsâ?T so cannot be removed. Do not
> > > worry about this. Another page within Microsoft states that KB890830
> > > does not actually
> > > install any files on your system, so as such cannot be removed.
> > >
> > >
> > > 3. When all patches following the install of KB823353 had been
> > > removed, I used the System Backup function to save my settings and
> > > files (just in case). Those of you not using Windows 2000Pro may like
> > > to use the System Restore function to create a restore point.
> > > Luckily for me, the last
> > > patch was installed on 7/24/2005 and I had a backup of registry files
> > > from 7/20/2005,
> > > so I restored my PC to 7/20/2005. This is what I did, but if you do
> > > not have such a restore point available to restore to I do not think a
> > > restore is
> > > highly important.
> > >
> > >
> > > 4. IMPORTANT! Using the â?~Customâ?T option of Windows Update, I
> > > then used Windows Update to detect all available patches. Do NOT use
> > > the â?~Express (Recommended)â?T option as this will install a whole
> > > batch of patches at the same time! As expected, KB823353 appeared as
> > > the oldest available patch.
> > >
> > > IMPORTANT! From this point on, always install each patch 1 at a time
> > > using
> > > the â?~Customâ?T option of Windows Update.
> > >
> > >
> > > 5. I deselected all other available patches in Windows Update and
> > > installed KB823353 by itself. Following the install of KB823353, and
> > > although not needed, I did a system reboot.
> > >
> > >
> > > 6. Upon reboot, I ran Windows Update again. No surprise to see that
> > > KB823353 was still listed as available. I checked in Add/Remove
> > > Programs
> > > to see if it was listed and as expected it was not.
> > >
> > >
> > > 7. I returned to the â?~Update Historyâ?T page of Windows Update to
> > > identify all Internet Explorer and Outlook Express patches installed
> > > AFTER the install of
> > > IE 6 SP1. I noted the order in which these patches were installed.
> > >
> > > 8. Using â?~Add/Remove Programsâ?T, I removed each noted patch 1 at
> > > a
> > > time (in the order of Latest first â?" Earliest Last, until I
> > > reached IE 6 SP1). You will need to do a system reboot after
> > > removing each patch.
> > >
> > > Note1: 2 patches that I selected to remove stated that removal may
> > > affect the operation of quite a few programs that were on my PC. I
> > > did NOT
> > > remove these patches (just in case). This may not be the case for
> > > your
> > > PC because I had installed a lot of programs on my PC around the time
> > > that these patches were initially installed. Sorry, but I cannot
> > > remember which patches these were, but I do remember that 1 of the
> > > patches a removed successfully was Q903235 (Jviewer Profile).
> > >
> > > Note2: strangely, KB831167 (IE6 SP1) was not listed in â?~Add/Remove
> > > Programsâ?T. Maybe IE6 SP1 is bundled within Windows2000Pro SP4 and
> > > so
> > > not listed separately?
> > >
> > >
> > > GOOD NEWS�� we are now at the installation stage.
> > >
> > >
> > > 9. I then downloaded IE6 SP1 (KB831167) from Windows Downloads:
> > > Internet Explorer 6 Service Pack 1 (ie6setup.exe)
> > > http://www.microsoft.com/downloads/d...displaylang=en
> > >
> > >
> > > 10. I re-installed IE6 SP1 (KB831167).
> > >
> > > Note: You will probably get a message stating that the most recent
> > > version
> > > is already installed and recommending not to continue the install. I
> > > ignored this and proceeded with the install. I rebooted after the
> > > install.
> > >
> > >
> > > 11. Upon reboot, I ran Windows Update (â?~Customâ?T option) again to
> > > detect all available patches.
> > >
> > >
> > > 12. In the order of availability (Earliest first to Latest last), I
> > > installed each patch 1 at time followed by a system reboot
> > > (regardless of whether Windows instructed me to do so).
> > >
> > > IMPORTANT! Install each patch 1 at a time using the Windows Update
> > > â?~Customâ?T option. Do NOT use the Windows Update â?~Expressâ?T
> > > option.
> > >
> > > After installing KB823353, the subsequent run of Windows Update did
> > > not
> > > list KB823353 as available. I used â?~Add/Remove Programsâ?T to
> > > check it was installed, and it was listed as Q823353. Success !!!
> > >
> > >
> > > 13. After I finished installing each patch (1 at a time), I checked
> > > to
> > > see
> > > if Q823353 was still listed in â?~Add/Remove Programsâ?T, but it no
> > > longer is. This suggests that 1 of the patches following KB823353
> > > makes changes to available programs that can be removed.
> > >
> > >
> > > 14. However, I am confident all is ok because before I began any of
> > > this
> > > I made a note of my version of IE6, which was 6.0.2800.1106 with
> > > updates versions Q903235. Upon resolving the problem, IE6 now reports
> > > 6.0.2800.1106 with updates versions SP1; Q823353.
> > >
> > >
> > > I hope this is of help to some of you and good luck resolving the
> > > problem.
> > >
> > > Please note that the solution above is how I personally resolved the
> > > problem
> > > on my PC running Windows 2000Pro SP4 and cannot accept any
> > > responsibility for any problems caused when others attempt the same
> > > solution.

Hi Robear,

Thank you for replying and setting my mind at rest.

Wish I'd known about the simple solution that you've been posting
everywhere.... my solution was a bit long in the tooth (polite way of putting
it) and quite lucky by the sounds of things. Yeh.... so all is well in the
world .... till next time ..... lol.

Is great to see guys like you taking the time and effort to help others out.

Many thanks!


--
~~~~~~~~~~~~~~~~~
IBM AS400 Sytems Admin & Technical Support Engineer


"PA Bear" wrote:

> See my reply to thread here w/subject "KB823353".
>
> If you had KB823353 already installed, Windows Update then offered you and
> you successfully installed KB897715, and then Windows Update told you
> KB823353 still needed to be installed, I surmise (from other discussions
> here and elsewhere) that the Win2K SP4 Rollup 1 was causing the problem (as
> I suspected in the first place).
>
> So given your last post here to which I'm replying, it would then appear
> that they fixed whatever the problem was and that all is now well with the
> world again.
>
> I would surmise that your reinstall of IE6 SP1 coincided with MS getting
> their act together. <wink>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
>
>
> Burak wrote:
> > Hi Robear,
> >
> > Thank you for your posts.
> >
> > I have ONLY posted about this problem in the Windows Update discussion,
> > not the OE or any other discussion.
> > As kindly advised, I have checked my OE Help About files and MSOE.DLL is
> > version v6.00.2800.1506.
> > KB897715 is also listed in my Add/Remove Programs.
> >
> > Futhermore, in response to both your posts.....
> >
> > I did have critical IE and OE updates installed prior to encountering the
> > 'repeating' KB823353 problem.
> > My Windows Update History page details the following patches (in install
> > sequence) as being installed after initially installing IE6 SP1:
> >
> > 1. KB897715: Cumulative Security Update for Outlook Express 6 Service
> > Pack 1
> > 2. KB883939: Cumulative Security Update for Internet Explorer 6 Service
> > Pack 1
> > 3. KB893066: Security Update for Windows 2000
> > 4. KB896422: Security Update for Windows 2000
> > 5. KB890046: Security Update for Windows 2000
> > 6. KB896358: Security Update for Windows 2000
> > 7. KB894320: Security Update for Windows 2000
> > 8. KB891861: Update Rollup 1 for Windows 2000 Service Pack 4
> > 9. Q329115: Security Update (Windows 2000)
> > 10. 814078: Security Update (Microsoft Jscript version 5.6, Windows 2000,
> > Windows XP)
> > 11. KB903235: Security Update for JView Profiler
> > 12. KB901214: Security Update for Windows 2000
> > 13. KB890830: Windows Malicious Software Removal Tool - July 2005
> > 14. KB899588: Security Update for Windows 2000
> > 15. KB896727: Cumulative Security Update for Internet Explorer 6 Service
> > Pack 1
> > 16. KB823353: Cumulative Security Update for Outlook Express 6 SP1
> > 17. KB890830: Windows Malicious Software Removal Tool - August 2005
> > 18. KB899587: Security Update for Windows 2000
> > 19. KB896423: Security Update for Windows 2000
> > 20. KB893756: Security Update for Windows 2000
> > 21. KB823353: Cumulative Security Update for Outlook Express 6 SP1
> > (repeated many times)
> >
> > Please note the above only details IE, OE and Windows2000 patches and is
> > not an extensive list of all update patches.
> >
> >
> > After removing the patches I mentioned in my original post and
> > reinstalling IE6 SP1..........
> >
> > My Windows Update History page now details the following patches as being
> > installed (in install sequence):
> > Note: *** denotes a previously listed patch install in Windows Update
> > History.
> >
> > 1. Q329115: Security Update (Windows 2000) ***
> > 2. 814078: Security Update (Microsoft Jscript version 5.6, Windows 2000,
> > Windows XP) ***
> > 3. KB823353: Cumulative Security Update for Outlook Express 6 SP1 ***
> > 4. KB891861: Update Rollup 1 for Windows 2000 Service Pack 4 ***
> > 5. KB899587: Security Update for Windows 2000 ***
> > 6. KB893756: Security Update for Windows 2000 ***
> > 7. KB896727: Cumulative Security Update for Internet Explorer 6 Service
> > Pack 1 ***
> > 8. KB897715: Security Update for Outlook Express 6 Service Pack 1 ***
> > 9. KB899588: Security Update for Windows 2000
> > 10. KB896423: Security Update for Windows 2000
> >
> > kind regards.
> >
> >
> > > > THE SOLUTION.
> > > > In a nutshell, you will need to re-install IE6 SP1.
> > >
> > > Hardly. Did you post about this problem to an OE-specific newsgroup?
> > >
> > > KB823353 (Jul-04), KB837009 (Apr-04) and KB897715 (Jul-05) are all
> > > Cumulative Updates for Outlook Express (OE) and for some unfathomable
> > > reason Windows Update continues to offer these OE updates in the wrong
> > > order (mainly to Win2K SP4 and WinXP SP1).
> > >
> > > Here's probably the most informative of all the related threads about
> > > the problem:
> > > http://groups.google.com/group/micro...9f96f39b449575
> > > (Start with #32 Gary Smith, 27 July).
> > >
> > > The fix is to Uninstall KB897715 (AKA MS05-030) and then (assuming
> > > MSOE.DLL [not OE or MSIMN.EXE] is now v6.00.2800.1409 or earlier)
> > > install, in order, (1) KB823353, and, finally, (2) KB897715 using these
> > > downloaded files, *not* Windows Update:
> > >
> > > KB823353:
> > > http://www.microsoft.com/downloads/d...displaylang=en
> > >
> > > KB897715:
> > > http://www.microsoft.com/downloads/d...displaylang=en
> > >
> > > > ...I am confident all is ok because before I began any of this
> > > > I made a note of my version of IE6, which was 6.0.2800.1106 with
> > > > updates versions Q903235. Upon resolving the problem, IE6 now reports
> > > > 6.0.2800.1106 with updates versions SP1; Q823353.
> > >
> > > All may be OK but if OE Help > About > Files doesn't list MSOE.DLL
> > > v6.00.2800.1506, you still don't have KB897715 (MS05-030), a Critical
> > > Security Update, installed: http://support.microsoft.com/?kbid=897715.
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> > >
> > > Burak wrote:
> > > > It appears from the posts here that the problems people are
> > > > experiencing with KB823353 & KB837009 are very similar. My problem
> > > > was with KB823353.
> > > >
> > > > I am running Windows2000Pro SP4 with Internet Explorer 6 SP1.
> > > >
> > > > Please note that KB823353 is an update of KB837009 (even though the
> > > > reference # would suggest otherwise â?" check the dates of the
> > > > updates).
> > > >
> > > >
> > > > THE PROBLEM.
> > > > Every time that I installed this patch, my Windows Update History page
> > > > said that it had installed successfully. But when I checked
> > > > Add/Remove programs
> > > > on my PC there was no reference to KB823353 or Q823353. But every
> > > > time I returned to Windows Update, it repeatedly stated that KB823353
> > > > needed to
> > > > be installed.
> > > >
> > > > Scott G. has also posted a resolution to this problem (on 8/14/2005).
> > > > With respect to Scott (and although I do not question whether his
> > > > solution works),
> > > > I do not believe this will resolve the root of the problem. Scott G.
> > > > suggests manually downloading KB823353 and installing it without
> > > > version checking.
> > > >
> > > > As many of you (myself included) have previously performed a manual
> > > > download
> > > > of KB823353 and attempted a manual install, you will be aware that it
> > > > states you must have IE6 SP1 installed. This is the clue to the
> > > > nature
> > > > of the problem. Although I had IE6 SP1 installed, KB823353 could not
> > > > detect this.
> > > > If this was the case with KB823353, it could also be the same for
> > > > other patches (e.g. KB837009?). I came to the conclusion that
> > > > something must
> > > > have gone amiss when installing the IE6 SP1 patch, and not all future
> > > > patches
> > > > could detect that it is installed. Strange that the Windows Update
> > > > site knows IE6 SP1 is installed, but the patch itself does not.
> > > >
> > > > Like many of you I would normally select the â?~Express
> > > > (Recommended)â?T option when installing updates, but as you know,
> > > > this will install a
> > > > whole batch of updates at the same time, whereas the â?~Customâ?T
> > > > option enables you to install a single patch at a time. Something
> > > > must have
> > > > gone wrong when installing IE6 SP1 together with other (the sequence
> > > > of installed patches having an
> > > > important factor).
> > > >
> > > >
> > > > THE SOLUTION.
> > > > In a nutshell, you will need to re-install IE6 SP1. How I did this
> > > > is as follows:
> > > >
> > > > 1. I used the â?~Update Historyâ?T page of Windows Update to
> > > > identify all patches installed AFTER the initial install of KB823353.
> > > > I noted the
> > > > order
> > > > in which these patches were installed.
> > > >
> > > >
> > > > 2. Using â?~Add/Remove Programsâ?T, I removed each noted patch 1 at
> > > > a
> > > > time (in the order of Latest first â?" Earliest Last, until I reached
> > > > KB823353). You will need to do a system reboot after removing each
> > > > patch.
> > > >
> > > > Note1: when you select to remove each patch, you may get a message
> > > > saying that Windows Genuine Advantage may not function properly if
> > > > you remove the patch. I ignored this message and proceeded to remove
> > > > each patch. I also had to perform a system restart upon removal of
> > > > each patch.
> > > >
> > > > Note2: If your Windows Update History page lists â?~KB890830
> > > > Malicious Software Removal Toolâ?T being installed, it will NOT
> > > > appear in â?~Add/Remove Programsâ?T so cannot be removed. Do not
> > > > worry about this. Another page within Microsoft states that KB890830
> > > > does not actually
> > > > install any files on your system, so as such cannot be removed.
> > > >
> > > >
> > > > 3. When all patches following the install of KB823353 had been
> > > > removed, I used the System Backup function to save my settings and
> > > > files (just in case). Those of you not using Windows 2000Pro may like
> > > > to use the System Restore function to create a restore point.
> > > > Luckily for me, the last
> > > > patch was installed on 7/24/2005 and I had a backup of registry files
> > > > from 7/20/2005,
> > > > so I restored my PC to 7/20/2005. This is what I did, but if you do
> > > > not have such a restore point available to restore to I do not think a
> > > > restore is
> > > > highly important.
> > > >
> > > >
> > > > 4. IMPORTANT! Using the â?~Customâ?T option of Windows Update, I
> > > > then used Windows Update to detect all available patches. Do NOT use
> > > > the â?~Express (Recommended)â?T option as this will install a whole
> > > > batch of patches at the same time! As expected, KB823353 appeared as
> > > > the oldest available patch.
> > > >
> > > > IMPORTANT! From this point on, always install each patch 1 at a time
> > > > using
> > > > the â?~Customâ?T option of Windows Update.
> > > >
> > > >
> > > > 5. I deselected all other available patches in Windows Update and
> > > > installed KB823353 by itself. Following the install of KB823353, and
> > > > although not needed, I did a system reboot.
> > > >
> > > >
> > > > 6. Upon reboot, I ran Windows Update again. No surprise to see that
> > > > KB823353 was still listed as available. I checked in Add/Remove
> > > > Programs
> > > > to see if it was listed and as expected it was not.
> > > >
> > > >
> > > > 7. I returned to the â?~Update Historyâ?T page of Windows Update to
> > > > identify all Internet Explorer and Outlook Express patches installed
> > > > AFTER the install of
> > > > IE 6 SP1. I noted the order in which these patches were installed.
> > > >
> > > > 8. Using â?~Add/Remove Programsâ?T, I removed each noted patch 1 at
> > > > a
> > > > time (in the order of Latest first â?" Earliest Last, until I
> > > > reached IE 6 SP1). You will need to do a system reboot after
> > > > removing each patch.
> > > >
> > > > Note1: 2 patches that I selected to remove stated that removal may
> > > > affect the operation of quite a few programs that were on my PC. I
> > > > did NOT
> > > > remove these patches (just in case). This may not be the case for
> > > > your
> > > > PC because I had installed a lot of programs on my PC around the time
> > > > that these patches were initially installed. Sorry, but I cannot
> > > > remember which patches these were, but I do remember that 1 of the
> > > > patches a removed successfully was Q903235 (Jviewer Profile).
> > > >
> > > > Note2: strangely, KB831167 (IE6 SP1) was not listed in â?~Add/Remove
> > > > Programsâ?T. Maybe IE6 SP1 is bundled within Windows2000Pro SP4 and
> > > > so
> > > > not listed separately?
> > > >
> > > >
> > > > GOOD NEWS�� we are now at the installation stage.
> > > >
> > > >
> > > > 9. I then downloaded IE6 SP1 (KB831167) from Windows Downloads:
> > > > Internet Explorer 6 Service Pack 1 (ie6setup.exe)
> > > > http://www.microsoft.com/downloads/d...displaylang=en
> > > >
> > > >
> > > > 10. I re-installed IE6 SP1 (KB831167).
> > > >
> > > > Note: You will probably get a message stating that the most recent
> > > > version
> > > > is already installed and recommending not to continue the install. I
> > > > ignored this and proceeded with the install. I rebooted after the
> > > > install.
> > > >
> > > >
> > > > 11. Upon reboot, I ran Windows Update (â?~Customâ?T option) again to
> > > > detect all available patches.
> > > >
> > > >
> > > > 12. In the order of availability (Earliest first to Latest last), I
> > > > installed each patch 1 at time followed by a system reboot

You're most welcome and thank you for your very kind words.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Burak wrote:
> Hi Robear,
>
> Thank you for replying and setting my mind at rest.
>
> Wish I'd known about the simple solution that you've been posting
> everywhere.... my solution was a bit long in the tooth (polite way of
> putting it) and quite lucky by the sounds of things. Yeh.... so all is
> well in the world .... till next time ..... lol.
>
> Is great to see guys like you taking the time and effort to help others
> out.
>
> Many thanks!
>
>
>
> > See my reply to thread here w/subject "KB823353".
> >
> > If you had KB823353 already installed, Windows Update then offered you
> > and you successfully installed KB897715, and then Windows Update told
> > you KB823353 still needed to be installed, I surmise (from other
> > discussions here and elsewhere) that the Win2K SP4 Rollup 1 was causing
> > the problem (as I suspected in the first place).
> >
> > So given your last post here to which I'm replying, it would then appear
> > that they fixed whatever the problem was and that all is now well with
> > the world again.
> >
> > I would surmise that your reinstall of IE6 SP1 coincided with MS getting
> > their act together. <wink>
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> >
> >
> > Burak wrote:
> > > Hi Robear,
> > >
> > > Thank you for your posts.
> > >
> > > I have ONLY posted about this problem in the Windows Update
> > > discussion, not the OE or any other discussion.
> > > As kindly advised, I have checked my OE Help About files and MSOE.DLL
> > > is version v6.00.2800.1506.
> > > KB897715 is also listed in my Add/Remove Programs.
> > >
> > > Futhermore, in response to both your posts.....
> > >
> > > I did have critical IE and OE updates installed prior to encountering
> > > the 'repeating' KB823353 problem.
> > > My Windows Update History page details the following patches (in
> > > install sequence) as being installed after initially installing IE6
> > > SP1:
> > >
> > > 1. KB897715: Cumulative Security Update for Outlook Express 6 Service
> > > Pack 1
> > > 2. KB883939: Cumulative Security Update for Internet Explorer 6
> > > Service Pack 1
> > > 3. KB893066: Security Update for Windows 2000
> > > 4. KB896422: Security Update for Windows 2000
> > > 5. KB890046: Security Update for Windows 2000
> > > 6. KB896358: Security Update for Windows 2000
> > > 7. KB894320: Security Update for Windows 2000
> > > 8. KB891861: Update Rollup 1 for Windows 2000 Service Pack 4
> > > 9. Q329115: Security Update (Windows 2000)
> > > 10. 814078: Security Update (Microsoft Jscript version 5.6, Windows
> > > 2000, Windows XP)
> > > 11. KB903235: Security Update for JView Profiler
> > > 12. KB901214: Security Update for Windows 2000
> > > 13. KB890830: Windows Malicious Software Removal Tool - July 2005
> > > 14. KB899588: Security Update for Windows 2000
> > > 15. KB896727: Cumulative Security Update for Internet Explorer 6
> > > Service Pack 1
> > > 16. KB823353: Cumulative Security Update for Outlook Express 6 SP1
> > > 17. KB890830: Windows Malicious Software Removal Tool - August 2005
> > > 18. KB899587: Security Update for Windows 2000
> > > 19. KB896423: Security Update for Windows 2000
> > > 20. KB893756: Security Update for Windows 2000
> > > 21. KB823353: Cumulative Security Update for Outlook Express 6 SP1
> > > (repeated many times)
> > >
> > > Please note the above only details IE, OE and Windows2000 patches and
> > > is not an extensive list of all update patches.
> > >
> > >
> > > After removing the patches I mentioned in my original post and
> > > reinstalling IE6 SP1..........
> > >
> > > My Windows Update History page now details the following patches as
> > > being installed (in install sequence):
> > > Note: *** denotes a previously listed patch install in Windows Update
> > > History.
> > >
> > > 1. Q329115: Security Update (Windows 2000) ***
> > > 2. 814078: Security Update (Microsoft Jscript version 5.6, Windows
> > > 2000, Windows XP) ***
> > > 3. KB823353: Cumulative Security Update for Outlook Express 6 SP1 ***
> > > 4. KB891861: Update Rollup 1 for Windows 2000 Service Pack 4 ***
> > > 5. KB899587: Security Update for Windows 2000 ***
> > > 6. KB893756: Security Update for Windows 2000 ***
> > > 7. KB896727: Cumulative Security Update for Internet Explorer 6
> > > Service Pack 1 ***
> > > 8. KB897715: Security Update for Outlook Express 6 Service Pack 1 ***
> > > 9. KB899588: Security Update for Windows 2000
> > > 10. KB896423: Security Update for Windows 2000
> > >
> > > kind regards.
> > >
> > >
> > > > > THE SOLUTION.
> > > > > In a nutshell, you will need to re-install IE6 SP1.
> > > >
> > > > Hardly. Did you post about this problem to an OE-specific
> > > > newsgroup?
> > > >
> > > > KB823353 (Jul-04), KB837009 (Apr-04) and KB897715 (Jul-05) are all
> > > > Cumulative Updates for Outlook Express (OE) and for some
> > > > unfathomable reason Windows Update continues to offer these OE
> > > > updates in the wrong order (mainly to Win2K SP4 and WinXP SP1).
> > > >
> > > > Here's probably the most informative of all the related threads
> > > > about the problem:
> > > > http://groups.google.com/group/micro...9f96f39b449575
> > > > (Start with #32 Gary Smith, 27 July).
> > > >
> > > > The fix is to Uninstall KB897715 (AKA MS05-030) and then (assuming
> > > > MSOE.DLL [not OE or MSIMN.EXE] is now v6.00.2800.1409 or earlier)
> > > > install, in order, (1) KB823353, and, finally, (2) KB897715 using
> > > > these downloaded files, *not* Windows Update:
> > > >
> > > > KB823353:
> > > > http://www.microsoft.com/downloads/d...displaylang=en
> > > >
> > > > KB897715:
> > > > http://www.microsoft.com/downloads/d...displaylang=en
> > > >
> > > > > ...I am confident all is ok because before I began any of this
> > > > > I made a note of my version of IE6, which was 6.0.2800.1106 with
> > > > > updates versions Q903235. Upon resolving the problem, IE6 now
> > > > > reports
> > > > > 6.0.2800.1106 with updates versions SP1; Q823353.
> > > >
> > > > All may be OK but if OE Help > About > Files doesn't list MSOE.DLL
> > > > v6.00.2800.1506, you still don't have KB897715 (MS05-030), a
> > > > Critical Security Update, installed:
> > > > http://support.microsoft.com/?kbid=897715. --
> > > > ~Robear Dyer (PA Bear)
> > > > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> > > >
> > > > Burak wrote:
> > > > > It appears from the posts here that the problems people are
> > > > > experiencing with KB823353 & KB837009 are very similar. My
> > > > > problem
> > > > > was with KB823353.
> > > > >
> > > > > I am running Windows2000Pro SP4 with Internet Explorer 6 SP1.
> > > > >
> > > > > Please note that KB823353 is an update of KB837009 (even though
> > > > > the reference # would suggest otherwise Ãf¢?" check the dates of
> > > > > the updates).
> > > > >
> > > > >
> > > > > THE PROBLEM.
> > > > > Every time that I installed this patch, my Windows Update History
> > > > > page said that it had installed successfully. But when I checked
> > > > > Add/Remove programs
> > > > > on my PC there was no reference to KB823353 or Q823353. But every
> > > > > time I returned to Windows Update, it repeatedly stated that
> > > > > KB823353 needed to
> > > > > be installed.
> > > > >
> > > > > Scott G. has also posted a resolution to this problem (on
> > > > > 8/14/2005). With respect to Scott (and although I do not question
> > > > > whether his solution works),
> > > > > I do not believe this will resolve the root of the problem. Scott
> > > > > G. suggests manually downloading KB823353 and installing it
> > > > > without
> > > > > version checking.
> > > > >
> > > > > As many of you (myself included) have previously performed a
> > > > > manual download
> > > > > of KB823353 and attempted a manual install, you will be aware
> > > > > that it states you must have IE6 SP1 installed. This is the clue
> > > > > to the
> > > > > nature
> > > > > of the problem. Although I had IE6 SP1 installed, KB823353 could
> > > > > not detect this.
> > > > > If this was the case with KB823353, it could also be the same for
> > > > > other patches (e.g. KB837009?). I came to the conclusion that
> > > > > something must
> > > > > have gone amiss when installing the IE6 SP1 patch, and not all
> > > > > future patches
> > > > > could detect that it is installed. Strange that the Windows
> > > > > Update
> > > > > site knows IE6 SP1 is installed, but the patch itself does not.
> > > > >
> > > > > Like many of you I would normally select the Ãf¢?~Express
> > > > > (Recommended)Ãf¢?T option when installing updates, but as you
> > > > > know,
> > > > > this will install a
> > > > > whole batch of updates at the same time, whereas the
> > > > > Ãf¢?~CustomÃf¢?T option enables you to install a single patch
> > > > > at a time. Something
> > > > > must have
> > > > > gone wrong when installing IE6 SP1 together with other (the
> > > > > sequence
> > > > > of installed patches having an
> > > > > important factor).
> > > > >
> > > > >
> > > > > THE SOLUTION.
> > > > > In a nutshell, you will need to re-install IE6 SP1. How I did
> > > > > this
> > > > > is as follows:
> > > > >
> > > > > 1. I used the Ãf¢?~Update HistoryÃf¢?T page of Windows Update to
> > > > > identify all patches installed AFTER the initial install of
> > > > > KB823353.
> > > > > I noted the
> > > > > order
> > > > > in which these patches were installed.
> > > > >
> > > > >
> > > > > 2. Using Ãf¢?~Add/Remove ProgramsÃf¢?T, I removed each noted
> > > > > patch 1 at a
> > > > > time (in the order of Latest first Ãf¢?" Earliest Last, until I
> > > > > reached KB823353). You will need to do a system reboot after
> > > > > removing each patch.
> > > > >
> > > > > Note1: when you select to remove each patch, you may get a message
> > > > > saying that Windows Genuine Advantage may not function properly if
> > > > > you remove the patch. I ignored this message and proceeded to
> > > > > remove each patch. I also had to perform a system restart upon
> > > > > removal of
> > > > > each patch.
> > > > >
> > > > > Note2: If your Windows Update History page lists Ãf¢?~KB890830
> > > > > Malicious Software Removal ToolÃf¢?T being installed, it will NOT
> > > > > appear in Ãf¢?~Add/Remove ProgramsÃf¢?T so cannot be removed.
> > > > > Do not worry about this. Another page within Microsoft states
> > > > > that KB890830
> > > > > does not actually
> > > > > install any files on your system, so as such cannot be removed.
> > > > >
> > > > >
> > > > > 3. When all patches following the install of KB823353 had been
> > > > > removed, I used the System Backup function to save my settings and
> > > > > files (just in case). Those of you not using Windows 2000Pro may
> > > > > like
> > > > > to use the System Restore function to create a restore point.
> > > > > Luckily for me, the last
> > > > > patch was installed on 7/24/2005 and I had a backup of registry
> > > > > files from 7/20/2005,
> > > > > so I restored my PC to 7/20/2005. This is what I did, but if you
> > > > > do
> > > > > not have such a restore point available to restore to I do not
> > > > > think a restore is
> > > > > highly important.
> > > > >
> > > > >
> > > > > 4. IMPORTANT! Using the Ãf¢?~CustomÃf¢?T option of Windows
> > > > > Update, I then used Windows Update to detect all available
> > > > > patches. Do NOT use
> > > > > the Ãf¢?~Express (Recommended)Ãf¢?T option as this will install
> > > > > a whole batch of patches at the same time! As expected, KB823353
> > > > > appeared as
> > > > > the oldest available patch.
> > > > >
> > > > > IMPORTANT! From this point on, always install each patch 1 at a
> > > > > time using
> > > > > the Ãf¢?~CustomÃf¢?T option of Windows Update.
> > > > >
> > > > >
> > > > > 5. I deselected all other available patches in Windows Update and
> > > > > installed KB823353 by itself. Following the install of KB823353,
> > > > > and although not needed, I did a system reboot.
> > > > >
> > > > >
> > > > > 6. Upon reboot, I ran Windows Update again. No surprise to see
> > > > > that KB823353 was still listed as available. I checked in
> > > > > Add/Remove
> > > > > Programs
> > > > > to see if it was listed and as expected it was not.
> > > > >
> > > > >
> > > > > 7. I returned to the Ãf¢?~Update HistoryÃf¢?T page of Windows
> > > > > Update to identify all Internet Explorer and Outlook Express
> > > > > patches installed AFTER the install of
> > > > > IE 6 SP1. I noted the order in which these patches were
> > > > > installed.
> > > > >
> > > > > 8. Using Ãf¢?~Add/Remove ProgramsÃf¢?T, I removed each noted
> > > > > patch 1 at a
> > > > > time (in the order of Latest first Ãf¢?" Earliest Last, until I
> > > > > reached IE 6 SP1). You will need to do a system reboot after
> > > > > removing each patch.
> > > > >
> > > > > Note1: 2 patches that I selected to remove stated that removal
> > > > > may affect the operation of quite a few programs that were on my
> > > > > PC. I
> > > > > did NOT
> > > > > remove these patches (just in case). This may not be the case for
> > > > > your
> > > > > PC because I had installed a lot of programs on my PC around the
> > > > > time that these patches were initially installed. Sorry, but I
> > > > > cannot remember which patches these were, but I do remember that
> > > > > 1 of the patches a removed successfully was Q903235 (Jviewer
> > > > > Profile).
> > > > >
> > > > > Note2: strangely, KB831167 (IE6 SP1) was not listed in
> > > > > Ãf¢?~Add/Remove ProgramsÃf¢?T. Maybe IE6 SP1 is bundled within
> > > > > Windows2000Pro SP4 and so
> > > > > not listed separately?
> > > > >
> > > > >
> > > > > GOOD NEWSÃf¢?Ã,¦Ãf¢?Ã,¦ we are now at the installation stage.
> > > > >
> > > > >
> > > > > 9. I then downloaded IE6 SP1 (KB831167) from Windows Downloads:
> > > > > Internet Explorer 6 Service Pack 1 (ie6setup.exe)
> > > > > http://www.microsoft.com/downloads/d...displaylang=en
> > > > >
> > > > >
> > > > > 10. I re-installed IE6 SP1 (KB831167).
> > > > >
> > > > > Note: You will probably get a message stating that the most
> > > > > recent version
> > > > > is already installed and recommending not to continue the
> > > > > install. I ignored this and proceeded with the install. I
> > > > > rebooted after the install.
> > > > >
> > > > >
> > > > > 11. Upon reboot, I ran Windows Update (Ãf¢?~CustomÃf¢?T option)
> > > > > again to detect all available patches.
> > > > >
> > > > >
> > > > > 12. In the order of availability (Earliest first to Latest
> > > > > last), I installed each patch 1 at time followed by a system
> > > > > reboot

This just in:

A dialog box with no text appears if you reply to a news message in Outlook
Express 6 Service Pack 1:
http://support.microsoft.com/?kbid=555398

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP


PA Bear wrote:
> You're most welcome and thank you for your very kind words.
>
> Burak wrote:
> > Hi Robear,
> >
> > Thank you for replying and setting my mind at rest.
> >
> > Wish I'd known about the simple solution that you've been posting
> > everywhere.... my solution was a bit long in the tooth (polite way of
> > putting it) and quite lucky by the sounds of things. Yeh.... so all is
> > well in the world .... till next time ..... lol.
> >
> > Is great to see guys like you taking the time and effort to help others
> > out.
> >
> > Many thanks!
> >
> >
> >
> > > See my reply to thread here w/subject "KB823353".
> > >
> > > If you had KB823353 already installed, Windows Update then offered you
> > > and you successfully installed KB897715, and then Windows Update told
> > > you KB823353 still needed to be installed, I surmise (from other
> > > discussions here and elsewhere) that the Win2K SP4 Rollup 1 was
> > > causing the problem (as I suspected in the first place).
> > >
> > > So given your last post here to which I'm replying, it would then
> > > appear that they fixed whatever the problem was and that all is now
> > > well with the world again.
> > >
> > > I would surmise that your reinstall of IE6 SP1 coincided with MS
> > > getting their act together. <wink>
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> > >
> > >
> > > Burak wrote:
> > > > Hi Robear,
> > > >
> > > > Thank you for your posts.
> > > >
> > > > I have ONLY posted about this problem in the Windows Update
> > > > discussion, not the OE or any other discussion.
> > > > As kindly advised, I have checked my OE Help About files and
> > > > MSOE.DLL is version v6.00.2800.1506.
> > > > KB897715 is also listed in my Add/Remove Programs.
> > > >
> > > > Futhermore, in response to both your posts.....
> > > >
> > > > I did have critical IE and OE updates installed prior to
> > > > encountering the 'repeating' KB823353 problem.
> > > > My Windows Update History page details the following patches (in
> > > > install sequence) as being installed after initially installing IE6
> > > > SP1:
> > > >
> > > > 1. KB897715: Cumulative Security Update for Outlook Express 6
> > > > Service Pack 1
> > > > 2. KB883939: Cumulative Security Update for Internet Explorer 6
> > > > Service Pack 1
> > > > 3. KB893066: Security Update for Windows 2000
> > > > 4. KB896422: Security Update for Windows 2000
> > > > 5. KB890046: Security Update for Windows 2000
> > > > 6. KB896358: Security Update for Windows 2000
> > > > 7. KB894320: Security Update for Windows 2000
> > > > 8. KB891861: Update Rollup 1 for Windows 2000 Service Pack 4
> > > > 9. Q329115: Security Update (Windows 2000)
> > > > 10. 814078: Security Update (Microsoft Jscript version 5.6, Windows
> > > > 2000, Windows XP)
> > > > 11. KB903235: Security Update for JView Profiler
> > > > 12. KB901214: Security Update for Windows 2000
> > > > 13. KB890830: Windows Malicious Software Removal Tool - July 2005
> > > > 14. KB899588: Security Update for Windows 2000
> > > > 15. KB896727: Cumulative Security Update for Internet Explorer 6
> > > > Service Pack 1
> > > > 16. KB823353: Cumulative Security Update for Outlook Express 6 SP1
> > > > 17. KB890830: Windows Malicious Software Removal Tool - August 2005
> > > > 18. KB899587: Security Update for Windows 2000
> > > > 19. KB896423: Security Update for Windows 2000
> > > > 20. KB893756: Security Update for Windows 2000
> > > > 21. KB823353: Cumulative Security Update for Outlook Express 6 SP1
> > > > (repeated many times)
> > > >
> > > > Please note the above only details IE, OE and Windows2000 patches
> > > > and is not an extensive list of all update patches.
> > > >
> > > >
> > > > After removing the patches I mentioned in my original post and
> > > > reinstalling IE6 SP1..........
> > > >
> > > > My Windows Update History page now details the following patches as
> > > > being installed (in install sequence):
> > > > Note: *** denotes a previously listed patch install in Windows
> > > > Update History.
> > > >
> > > > 1. Q329115: Security Update (Windows 2000) ***
> > > > 2. 814078: Security Update (Microsoft Jscript version 5.6, Windows
> > > > 2000, Windows XP) ***
> > > > 3. KB823353: Cumulative Security Update for Outlook Express 6 SP1
> > > > *** 4. KB891861: Update Rollup 1 for Windows 2000 Service Pack 4 ***
> > > > 5. KB899587: Security Update for Windows 2000 ***
> > > > 6. KB893756: Security Update for Windows 2000 ***
> > > > 7. KB896727: Cumulative Security Update for Internet Explorer 6
> > > > Service Pack 1 ***
> > > > 8. KB897715: Security Update for Outlook Express 6 Service Pack 1
> > > > *** 9. KB899588: Security Update for Windows 2000
> > > > 10. KB896423: Security Update for Windows 2000
> > > >
> > > > kind regards.
> > > >
> > > >
> > > > > > THE SOLUTION.
> > > > > > In a nutshell, you will need to re-install IE6 SP1.
> > > > >
> > > > > Hardly. Did you post about this problem to an OE-specific
> > > > > newsgroup?
> > > > >
> > > > > KB823353 (Jul-04), KB837009 (Apr-04) and KB897715 (Jul-05) are all
> > > > > Cumulative Updates for Outlook Express (OE) and for some
> > > > > unfathomable reason Windows Update continues to offer these OE
> > > > > updates in the wrong order (mainly to Win2K SP4 and WinXP SP1).
> > > > >
> > > > > Here's probably the most informative of all the related threads
> > > > > about the problem:
> > > > > http://groups.google.com/group/micro...9f96f39b449575
> > > > > (Start with #32 Gary Smith, 27 July).
> > > > >
> > > > > The fix is to Uninstall KB897715 (AKA MS05-030) and then (assuming
> > > > > MSOE.DLL [not OE or MSIMN.EXE] is now v6.00.2800.1409 or earlier)
> > > > > install, in order, (1) KB823353, and, finally, (2) KB897715 using
> > > > > these downloaded files, *not* Windows Update:
> > > > >
> > > > > KB823353:
> > > > > http://www.microsoft.com/downloads/d...displaylang=en
> > > > >
> > > > > KB897715:
> > > > > http://www.microsoft.com/downloads/d...displaylang=en
> > > > >
> > > > > > ...I am confident all is ok because before I began any of this
> > > > > > I made a note of my version of IE6, which was 6.0.2800.1106 with
> > > > > > updates versions Q903235. Upon resolving the problem, IE6 now
> > > > > > reports
> > > > > > 6.0.2800.1106 with updates versions SP1; Q823353.
> > > > >
> > > > > All may be OK but if OE Help > About > Files doesn't list MSOE.DLL
> > > > > v6.00.2800.1506, you still don't have KB897715 (MS05-030), a
> > > > > Critical Security Update, installed:
> > > > > http://support.microsoft.com/?kbid=897715. --
> > > > > ~Robear Dyer (PA Bear)
> > > > > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> > > > >
> > > > > Burak wrote:
> > > > > > It appears from the posts here that the problems people are
> > > > > > experiencing with KB823353 & KB837009 are very similar. My
> > > > > > problem
> > > > > > was with KB823353.
> > > > > >
> > > > > > I am running Windows2000Pro SP4 with Internet Explorer 6 SP1.
> > > > > >
> > > > > > Please note that KB823353 is an update of KB837009 (even though
> > > > > > the reference # would suggest otherwise Ãf¢?" check the dates
> > > > > > of the updates).
> > > > > >
> > > > > >
> > > > > > THE PROBLEM.
> > > > > > Every time that I installed this patch, my Windows Update
> > > > > > History page said that it had installed successfully. But when
> > > > > > I checked Add/Remove programs
> > > > > > on my PC there was no reference to KB823353 or Q823353. But
> > > > > > every time I returned to Windows Update, it repeatedly stated
> > > > > > that KB823353 needed to
> > > > > > be installed.
> > > > > >
> > > > > > Scott G. has also posted a resolution to this problem (on
> > > > > > 8/14/2005). With respect to Scott (and although I do not
> > > > > > question whether his solution works),
> > > > > > I do not believe this will resolve the root of the problem.
> > > > > > Scott G. suggests manually downloading KB823353 and installing
> > > > > > it without
> > > > > > version checking.
> > > > > >
> > > > > > As many of you (myself included) have previously performed a
> > > > > > manual download
> > > > > > of KB823353 and attempted a manual install, you will be aware
> > > > > > that it states you must have IE6 SP1 installed. This is the
> > > > > > clue to the
> > > > > > nature
> > > > > > of the problem. Although I had IE6 SP1 installed, KB823353
> > > > > > could not detect this.
> > > > > > If this was the case with KB823353, it could also be the same
> > > > > > for other patches (e.g. KB837009?). I came to the conclusion
> > > > > > that something must
> > > > > > have gone amiss when installing the IE6 SP1 patch, and not all
> > > > > > future patches
> > > > > > could detect that it is installed. Strange that the Windows
> > > > > > Update
> > > > > > site knows IE6 SP1 is installed, but the patch itself does not.
> > > > > >
> > > > > > Like many of you I would normally select the Ãf¢?~Express
> > > > > > (Recommended)Ãf¢?T option when installing updates, but as you
> > > > > > know,
> > > > > > this will install a
> > > > > > whole batch of updates at the same time, whereas the
> > > > > > Ãf¢?~CustomÃf¢?T option enables you to install a single patch
> > > > > > at a time. Something
> > > > > > must have
> > > > > > gone wrong when installing IE6 SP1 together with other (the
> > > > > > sequence
> > > > > > of installed patches having an
> > > > > > important factor).
> > > > > >
> > > > > >
> > > > > > THE SOLUTION.
> > > > > > In a nutshell, you will need to re-install IE6 SP1. How I did
> > > > > > this
> > > > > > is as follows:
> > > > > >
> > > > > > 1. I used the Ãf¢?~Update HistoryÃf¢?T page of Windows Update
> > > > > > to identify all patches installed AFTER the initial install of
> > > > > > KB823353.
> > > > > > I noted the
> > > > > > order
> > > > > > in which these patches were installed.
> > > > > >
> > > > > >
> > > > > > 2. Using Ãf¢?~Add/Remove ProgramsÃf¢?T, I removed each noted
> > > > > > patch 1 at a
> > > > > > time (in the order of Latest first Ãf¢?" Earliest Last, until I
> > > > > > reached KB823353). You will need to do a system reboot after
> > > > > > removing each patch.
> > > > > >
> > > > > > Note1: when you select to remove each patch, you may get a
> > > > > > message saying that Windows Genuine Advantage may not function
> > > > > > properly if you remove the patch. I ignored this message and
> > > > > > proceeded to remove each patch. I also had to perform a system
> > > > > > restart upon removal of
> > > > > > each patch.
> > > > > >
> > > > > > Note2: If your Windows Update History page lists Ãf¢?~KB890830
> > > > > > Malicious Software Removal ToolÃf¢?T being installed, it will
> > > > > > NOT appear in Ãf¢?~Add/Remove ProgramsÃf¢?T so cannot be
> > > > > > removed. Do not worry about this. Another page within Microsoft
> > > > > > states that KB890830
> > > > > > does not actually
> > > > > > install any files on your system, so as such cannot be removed.
> > > > > >
> > > > > >
> > > > > > 3. When all patches following the install of KB823353 had been
> > > > > > removed, I used the System Backup function to save my settings
> > > > > > and files (just in case). Those of you not using Windows
> > > > > > 2000Pro may like
> > > > > > to use the System Restore function to create a restore point.
> > > > > > Luckily for me, the last
> > > > > > patch was installed on 7/24/2005 and I had a backup of registry
> > > > > > files from 7/20/2005,
> > > > > > so I restored my PC to 7/20/2005. This is what I did, but if
> > > > > > you do
> > > > > > not have such a restore point available to restore to I do not
> > > > > > think a restore is
> > > > > > highly important.
> > > > > >
> > > > > >
> > > > > > 4. IMPORTANT! Using the Ãf¢?~CustomÃf¢?T option of Windows
> > > > > > Update, I then used Windows Update to detect all available
> > > > > > patches. Do NOT use
> > > > > > the Ãf¢?~Express (Recommended)Ãf¢?T option as this will
> > > > > > install a whole batch of patches at the same time! As
> > > > > > expected, KB823353 appeared as
> > > > > > the oldest available patch.
> > > > > >
> > > > > > IMPORTANT! From this point on, always install each patch 1 at a
> > > > > > time using
> > > > > > the Ãf¢?~CustomÃf¢?T option of Windows Update.
> > > > > >
> > > > > >
> > > > > > 5. I deselected all other available patches in Windows Update
> > > > > > and installed KB823353 by itself. Following the install of
> > > > > > KB823353, and although not needed, I did a system reboot.
> > > > > >
> > > > > >
> > > > > > 6. Upon reboot, I ran Windows Update again. No surprise to see
> > > > > > that KB823353 was still listed as available. I checked in
> > > > > > Add/Remove
> > > > > > Programs
> > > > > > to see if it was listed and as expected it was not.
> > > > > >
> > > > > >
> > > > > > 7. I returned to the Ãf¢?~Update HistoryÃf¢?T page of Windows
> > > > > > Update to identify all Internet Explorer and Outlook Express
> > > > > > patches installed AFTER the install of
> > > > > > IE 6 SP1. I noted the order in which these patches were
> > > > > > installed.
> > > > > >
> > > > > > 8. Using Ãf¢?~Add/Remove ProgramsÃf¢?T, I removed each noted
> > > > > > patch 1 at a
> > > > > > time (in the order of Latest first Ãf¢?" Earliest Last, until I
> > > > > > reached IE 6 SP1). You will need to do a system reboot after
> > > > > > removing each patch.
> > > > > >
> > > > > > Note1: 2 patches that I selected to remove stated that removal
> > > > > > may affect the operation of quite a few programs that were on my
> > > > > > PC. I
> > > > > > did NOT
> > > > > > remove these patches (just in case). This may not be the case
> > > > > > for your
> > > > > > PC because I had installed a lot of programs on my PC around the
> > > > > > time that these patches were initially installed. Sorry, but I
> > > > > > cannot remember which patches these were, but I do remember that
> > > > > > 1 of the patches a removed successfully was Q903235 (Jviewer
> > > > > > Profile).
> > > > > >
> > > > > > Note2: strangely, KB831167 (IE6 SP1) was not listed in
> > > > > > Ãf¢?~Add/Remove ProgramsÃf¢?T. Maybe IE6 SP1 is bundled
> > > > > > within Windows2000Pro SP4 and so
> > > > > > not listed separately?
> > > > > >
> > > > > >
> > > > > > GOOD NEWSÃf¢?Ã,¦Ãf¢?Ã,¦ we are now at the installation
> > > > > > stage. 9. I then downloaded IE6 SP1 (KB831167) from Windows
> > > > > > Downloads:
> > > > > > Internet Explorer 6 Service Pack 1 (ie6setup.exe)
> > > > > > http://www.microsoft.com/downloads/d...displaylang=en
> > > > > >
> > > > > >
> > > > > > 10. I re-installed IE6 SP1 (KB831167).
> > > > > >
> > > > > > Note: You will probably get a message stating that the most
> > > > > > recent version
> > > > > > is already installed and recommending not to continue the
> > > > > > install. I ignored this and proceeded with the install. I
> > > > > > rebooted after the install.
> > > > > >
> > > > > >
> > > > > > 11. Upon reboot, I ran Windows Update (Ãf¢?~CustomÃf¢?T
> > > > > > option) again to detect all available patches.
> > > > > >
> > > > > >
> > > > > > 12. In the order of availability (Earliest first to Latest
> > > > > > last), I installed each patch 1 at time followed by a system
> > > > > > reboot