Solution to update problem

The problem is not with "Windows Update" - it is with "Microsoft Update"

Revert to Windows Update and it still works fine.

I have tried most if not all of the suggestions in this forum and still
cannot get MS update to work on my Dell laptop. It does work on 2 Dell
desktops we have, and I did not have to do anything to them. As for the
laptop, I have tried accessing Windows Update (v4) from a favorite link I
still had, but I get redirected to MS Update v6 every time. Is there another
URL or version that I am missing?

Thanks in advance.

"Seven13054" wrote:

> The problem is not with "Windows Update" - it is with "Microsoft Update"
>
> Revert to Windows Update and it still works fine.

Remove Microsoft update and go back to Windows update and set it for manual
updates only.

"DCL" wrote:

> I have tried most if not all of the suggestions in this forum and still
> cannot get MS update to work on my Dell laptop. It does work on 2 Dell
> desktops we have, and I did not have to do anything to them. As for the
> laptop, I have tried accessing Windows Update (v4) from a favorite link I
> still had, but I get redirected to MS Update v6 every time. Is there another
> URL or version that I am missing?
>
> Thanks in advance.
>
> "Seven13054" wrote:
>
> > The problem is not with "Windows Update" - it is with "Microsoft Update"
> >
> > Revert to Windows Update and it still works fine.

DCL <> wrote:

> I have tried most if not all of the suggestions in this forum and
> still cannot get MS update to work on my Dell laptop.

Much fuller detail is required to offer any help to you.
What version of Windows is this?
Exactly what symptoms are seen when MS Update does not work?
Give the precise text of any error messages.

> As for the laptop, I have tried accessing Windows Update (v4) from a
> favorite link I still had, but I get redirected to MS Update v6 every
> time.

The old v4 will be of no help to you.

--
Robin Walker [MVP Networking]

Go to the Microsoft Update Screen. Click on "Change Settings" on the left.
On the next screen, click on "Disable MS Update and let me use Windows
update only"
at the bottom of the screen. I also have set my updates on manual rather
than automatic, to prevent future automatic hangups.

"Robin Walker [MVP]" wrote:

> DCL <> wrote:
>
> > I have tried most if not all of the suggestions in this forum and
> > still cannot get MS update to work on my Dell laptop.
>
> Much fuller detail is required to offer any help to you.
> What version of Windows is this?
> Exactly what symptoms are seen when MS Update does not work?
> Give the precise text of any error messages.
>
> > As for the laptop, I have tried accessing Windows Update (v4) from a
> > favorite link I still had, but I get redirected to MS Update v6 every
> > time.
>
> The old v4 will be of no help to you.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

Seven, I appreciate your response. Changing to the Windows Update did work,
and the download and installation of updates went fine. I did a response to
you and Robin day before yesterday, but when I posted it, I got one of those
lovely screens saying that the webpage could not be displayed, which
apparently shot my response right out the back door into never-land as I
could not recover it. I have not had a chance to try it again until now.
Anyway, thank you again for the help. Please keep reading as I have another
quirk below...

Robin, Thank you also for responding, and I will add more information now,
as I would like to go back to WU if possible, and I have a secondary thing
going on also that I will add here, in case it has anything to do with the WU
problem, and fixing it also will go a long ways towards lowering my current
frustration level.

I am using a Dell 6000 laptop running Xp SP2 with IE7. I use Norton AV
(Systemworks), Zonealarm free, Windows Defender, and Spybot. I have Windows
Firewall shut off. I regularly use MU, and keep all the rest up to date
reasonably frequently also. I check for spyware frequently, and run NAV
occasionally. I have done all (repeatedly) since these little difficulties
started, cleaning the tracking cookies out, but not finding any viruses.

In the beginning I tried several of the suggestions posted here, including
deleting the IE7 temp files and browsing history. I downloaded the
WindowsUpdateAgent30-x86.exe file and tried installing it, but kept getting
an error saying: "Install failed. Error 0x80070020." So, I did a little
research on that and tried turning off all of the spyware and anti-virus
programs, re-downloading it, and reinstalling it. Same error. So, I then
tried using the "/wuforce" option. Same error. I probably tried other thing
suggested here also, but these are the high points that I can recall, since
it is all pretty much running together in my brain at this point As noted
above, switching to Windows Update did allow me to get updates.

Now for the other quirk that may or may not be associated with this, but
started at the same time. Every time I close IE7 I get an error saying: "The
instruction at 0x43666454 referenced at 0x00000148 could not be read." I
click OK to terminate the program and it goes away. If I have two instances
of IE7 running at the same time (not two tabs) I can close one of them
without the error. IE7 seems to work fine other than this.

This response ran a little long, but hopefully it will help figure out what
is going on.

Thanks in advance for any thoughts towards this.

"Seven13054" wrote:

> Go to the Microsoft Update Screen. Click on "Change Settings" on the left.
> On the next screen, click on "Disable MS Update and let me use Windows
> update only"
> at the bottom of the screen. I also have set my updates on manual rather
> than automatic, to prevent future automatic hangups.
>
> "Robin Walker [MVP]" wrote:
>
> > DCL <> wrote:
> >
> > > I have tried most if not all of the suggestions in this forum and
> > > still cannot get MS update to work on my Dell laptop.
> >
> > Much fuller detail is required to offer any help to you.
> > What version of Windows is this?
> > Exactly what symptoms are seen when MS Update does not work?
> > Give the precise text of any error messages.
> >
> > > As for the laptop, I have tried accessing Windows Update (v4) from a
> > > favorite link I still had, but I get redirected to MS Update v6 every
> > > time.
> >
> > The old v4 will be of no help to you.
> >
> > --
> > Robin Walker [MVP Networking]
> >
> >
> >
> >

Almost forgot, I also downloaded and ran the MS Memory Diagnostic program,
with no problems found.

DCL <> wrote:

> I am using a Dell 6000 laptop running Xp SP2 with IE7. I use Norton AV
> (Systemworks), Zonealarm free, Windows Defender, and Spybot.

OK, thanks for the info. Please, when running Windows Update or Microsoft
Update, first completely disable all of Norton and Spybot, and any
popup-blocker you might have. You might need to disable ZoneAlarm too, if
it has acquired a configuration which would block the various programs
involved in a WU or MU - you can re-enable Windows Firewall to replace
ZoneAlarm during this process. There is significant history to suggest that
anti-malware products such as these can interfere with the update process or
damage it in some way.

Please also similarly disable all these applications before attempting the
fixes I list below.

> I downloaded the WindowsUpdateAgent30-x86.exe file and tried
> installing it, but kept getting an error saying: "Install failed. Error
> 0x80070020." So, I did a little research on that and tried turning
> off all of the spyware and anti-virus programs, re-downloading it,
> and reinstalling it. Same error. So, I then tried using the
> "/wuforce" option. Same error.

80070020 = "The process cannot access the file because it is being used by
another process"

The update is trying to replace a file which is already in use elsewhere.
Two major suspects are (a) an anti-virus product is scanning the file(s), or
(b) the files are in use because Automatic Updates are running in the
background. You've already addressed point (a). To stop Automatic Updates
running, use the following command in a command prompt window:

net stop wuauserv

and after a successful installation of the new Agent, use:

net start wuauserv

Another standard recipe is to boot Windows into Safe Mode, and try the
installation of the UpdateAgent in Safe Mode - but to be honest, I have no
idea whether that will work because I don't have a system to try it on. It
would be useful if you could try this and report back whether the
UpdateAgent will install in Safe Mode.

Before installing the new UpdateAgent, you might try also installing update
KB927891 version 3:
<http://support.microsoft.com/kb/927891>

Again, you might be able to install this in Safe Mode. This update cures
some misbehaviour of Windows Installer which is called suring system
updates.

> Every time I close IE7 I get an error
> saying: "The instruction at 0x43666454 referenced at 0x00000148 could
> not be read." I click OK to terminate the program and it goes away.
> If I have two instances of IE7 running at the same time (not two
> tabs) I can close one of them without the error. IE7 seems to work
> fine other than this.

I'm guessing that this is a separate problem. To identify whether this is
caused by an IE7 add-on, close all instances of IE7, then launch IE7 without
add-ons as follows: Start->Run, then type

iexplore -extoff

Then try closing it again. If the error above no longer occurs, then it is
caused by one of the add-ons that were disabled. You then need to eliminate
the possible add-ons one by one. If the error still occurs, then there is a
deeper problem.

--
Robin Walker [MVP Networking]

(cross-post added to IE NG)
"DCL" <> wrote in message
news:917EED85-357C-451A-B9BB-
....
> Every time I close IE7 I get an error saying: "The instruction at 0x43666454
> referenced at 0x00000148 could not be read."

Interpreting the crash "address" as ASCII yields: CfdT
It could be a coincidence but I suspect it represents stack corruption.
Depending on the byte order it was stored by it may be seen
as a permutation of those letters elsewhere in a dump. Etc.

Usually we guess that this is a symptom of interference by third-party
programs and with IE7 suggest that you try running first with No Add-ons
e.g. Run... iexplore.exe -nohome -extoff and see if closing that
causes the symptom. Then try being selective about which Add-ons
you leave enabled in order to figure out which one might be the problem
cause. Etc.


Good luck

Robert Aldwinckle
---


> Seven, I appreciate your response. Changing to the Windows Update did work,
> and the download and installation of updates went fine. I did a response to
> you and Robin day before yesterday, but when I posted it, I got one of those
> lovely screens saying that the webpage could not be displayed, which
> apparently shot my response right out the back door into never-land as I
> could not recover it. I have not had a chance to try it again until now.
> Anyway, thank you again for the help. Please keep reading as I have another
> quirk below...
>
> Robin, Thank you also for responding, and I will add more information now,
> as I would like to go back to WU if possible, and I have a secondary thing
> going on also that I will add here, in case it has anything to do with the WU
> problem, and fixing it also will go a long ways towards lowering my current
> frustration level.
>
> I am using a Dell 6000 laptop running Xp SP2 with IE7. I use Norton AV
> (Systemworks), Zonealarm free, Windows Defender, and Spybot. I have Windows
> Firewall shut off. I regularly use MU, and keep all the rest up to date
> reasonably frequently also. I check for spyware frequently, and run NAV
> occasionally. I have done all (repeatedly) since these little difficulties
> started, cleaning the tracking cookies out, but not finding any viruses.
>
> In the beginning I tried several of the suggestions posted here, including
> deleting the IE7 temp files and browsing history. I downloaded the
> WindowsUpdateAgent30-x86.exe file and tried installing it, but kept getting
> an error saying: "Install failed. Error 0x80070020." So, I did a little
> research on that and tried turning off all of the spyware and anti-virus
> programs, re-downloading it, and reinstalling it. Same error. So, I then
> tried using the "/wuforce" option. Same error. I probably tried other thing
> suggested here also, but these are the high points that I can recall, since
> it is all pretty much running together in my brain at this point As noted
> above, switching to Windows Update did allow me to get updates.
>
> Now for the other quirk that may or may not be associated with this, but
> started at the same time. Every time I close IE7 I get an error saying: "The
> instruction at 0x43666454 referenced at 0x00000148 could not be read." I
> click OK to terminate the program and it goes away. If I have two instances
> of IE7 running at the same time (not two tabs) I can close one of them
> without the error. IE7 seems to work fine other than this.
>
> This response ran a little long, but hopefully it will help figure out what
> is going on.
>
> Thanks in advance for any thoughts towards this.
>
> "Seven13054" wrote:
>
>> Go to the Microsoft Update Screen. Click on "Change Settings" on the left.
>> On the next screen, click on "Disable MS Update and let me use Windows
>> update only"
>> at the bottom of the screen. I also have set my updates on manual rather
>> than automatic, to prevent future automatic hangups.
>>
>> "Robin Walker [MVP]" wrote:
>>
>> > DCL <> wrote:
>> >
>> > > I have tried most if not all of the suggestions in this forum and
>> > > still cannot get MS update to work on my Dell laptop.
>> >
>> > Much fuller detail is required to offer any help to you.
>> > What version of Windows is this?
>> > Exactly what symptoms are seen when MS Update does not work?
>> > Give the precise text of any error messages.
>> >
>> > > As for the laptop, I have tried accessing Windows Update (v4) from a
>> > > favorite link I still had, but I get redirected to MS Update v6 every
>> > > time.
>> >
>> > The old v4 will be of no help to you.
>> >
>> > --
>> > Robin Walker [MVP Networking]
>> >
>> >
>> >
>> >

Robin and Robert, Thank you, thank you. Disabling the addons in the manner
you noted did fix the error when closing IE7. I am not sure what was
disabled, because when I go into Tools>Manage Addons now I do not see
anything disabled that I had not already disabled, and so far the ones I
normally use seem to work.

Robin, after fixing the IE7 closing error and following your method, I
installed KB927891-v3-x86-ENU.exe which appeared to install fine. Next I
followed your examples for installing the MU update. This did not work. I
still get the same error. I did not try installing it via safe mode yet, but
will give it a try tonight after work. I will let you know how that goes.

Again, thank you both for your time. I relish not having that error box show
up every time I close IE7 !

"Robert Aldwinckle" wrote:

> (cross-post added to IE NG)
> "DCL" <> wrote in message
> news:917EED85-357C-451A-B9BB-
> ....
> > Every time I close IE7 I get an error saying: "The instruction at 0x43666454
> > referenced at 0x00000148 could not be read."
>
> Interpreting the crash "address" as ASCII yields: CfdT
> It could be a coincidence but I suspect it represents stack corruption.
> Depending on the byte order it was stored by it may be seen
> as a permutation of those letters elsewhere in a dump. Etc.
>
> Usually we guess that this is a symptom of interference by third-party
> programs and with IE7 suggest that you try running first with No Add-ons
> e.g. Run... iexplore.exe -nohome -extoff and see if closing that
> causes the symptom. Then try being selective about which Add-ons
> you leave enabled in order to figure out which one might be the problem
> cause. Etc.
>
> Good luck
>
> Robert Aldwinckle