Somebody Help Me - 2003 SP1

Hello,

I have a Windows 2003 Server that I am attempting to load SP1 on - I am
receiving a message stating "Failed to load catalog files" when attempting to
manually install the Service Pack. If I use Windows Update, the files will
just about finish extracting when the server will reboot. Any ideas? I have
never run into this before. The Event log only displays NtServicePack Event
ID 4374.

Any help would be greatly appreciated.

"Craig Lewis",

I am sorry you are running into this issue. We need a little more information.
Would you mind running through another attempted installation of SP1 from the
Windows Update website and sending us back the results? Here's how:

Conventions:
- In these instructions, keys on the keyboard are wrapped, such as: <Enter>, so
an instruction of: Type: cmd <Enter> means type the three letters cmd and then
press <Enter>.
- Combinations such as <Ctrl>+<S> and <Ctrl>+<Shift>+<End> mean to press and
hold the keys in order while then pressing the last key. For example, press the
<Ctrl> key and hold, then press the <Shift> key and hold, and then press the
<End> key as if you were typing a single letter of the alphabet.


In Windows 20003:
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Custom Install
6. Click Review and Install Updates
7. When presented with multiple updates, uncheck all of them except for one
update (your choice)
8. Look down at the System clock and note the time (hour and minute.) Let the
minute move forward one, so that there is no other activity associated with this
attempt.
9. Click Install. Wait for Windows Update to fail. If it succeeds, reply back
and let us know.
10. Assuming it failed somewhere in steps 4-7 or 9, Click Start
11. Click Run
12. Type: %WINDIR%\WindowsUpdate.log <Enter> (note there is no space between
windows and update, and there is no need for quotes.)
13. When the log opens, scroll down to the first line of the hour and minute you
memorized in step 8.
14. Click at the very beginning of that matching line to place the cursor there,
and press <Ctrl>+<Shift>+<End>. This should highlight the entire log from the
cursor to the end.
15. Press <Ctrl>+<C> to copy the selected text
16. Reply to this posting.
17. When that window opens, Tell us what update you attempted to install, and
where it failed from your observation. Was it simply going to the Windows
Update website, or after clicking Custom Install, or after the presentation of
possible updates, or during the installation of the update?
18. After this, on a new line, Type: Log entries follow: <Enter>
19. Press <Ctrl>+<V> to paste the copied, selected text from steps 14-15.
20. Verify the text pasted into your reply.
21. Post the reply, and we'll take a look at the failure.

Sincerely,


Pat Walters [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights. Use
of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm"

"Craig Lewis" <> wrote in message
news:FD523B34-5561-4327-929E-...
> Hello,
>
> I have a Windows 2003 Server that I am attempting to load SP1 on - I am
> receiving a message stating "Failed to load catalog files" when attempting to
> manually install the Service Pack. If I use Windows Update, the files will
> just about finish extracting when the server will reboot. Any ideas? I have
> never run into this before. The Event log only displays NtServicePack Event
> ID 4374.
>
> Any help would be greatly appreciated.
>
>