Sorry - old problem - KB 896358

One computer that I am responsible for will not install 896358. I
previously hid it on the update page because it would download multiple
times and never install. I looked back and found many others with a similar
problem, but the indicated solutions required Regedit which is beyond my
capabilities.

Has there been a recent solution for relative newbie?

Give us this example involving regedit we may be able to send you the reg
file that implemts it.

--
George Hester
_________________________________
"Steve P" <> wrote in message
news:#...
> One computer that I am responsible for will not install 896358. I
> previously hid it on the update page because it would download multiple
> times and never install. I looked back and found many others with a
similar
> problem, but the indicated solutions required Regedit which is beyond my
> capabilities.
>
> Has there been a recent solution for relative newbie?
>
>

I wasn't clear. I want to avoid any editing of the registry. MS
recommended it in their Knowledge Base, but I am too paranoid to follow the
advice.

I very reluctantly allowed M.S. to use its Active X data collection tool on
my computer. They may send me advice through their "online assisted
support". So I sit with thumbs twiddled.

If I ever solve this problem I will probably then disable or remove the data
collection tool.

I was not sugesting you do anything other than point us to the reg changes
you mention. We can do the rest.

--
George Hester
_________________________________
"Steve P" <> wrote in message
news:#...
> I wasn't clear. I want to avoid any editing of the registry. MS
> recommended it in their Knowledge Base, but I am too paranoid to follow
the
> advice.
>
> I very reluctantly allowed M.S. to use its Active X data collection tool
on
> my computer. They may send me advice through their "online assisted
> support". So I sit with thumbs twiddled.
>
> If I ever solve this problem I will probably then disable or remove the
data
> collection tool.
>
>