Sound and Updates

I am new here, first time to post,

I downloaded the Express and the Custom Updates the first of May. After i
had did the downloades, i noticed that my Creative Volume Control had a red X
on it in the taskbar... so i clicked it and it said, "Unable to change the
sound device to your selected device" whatever that means." I have no sound
from my computer now, and i can't go back and figure out which update
affected it.
I have a Dell XPS Computer, i called Dell to tell them what happen the
Technician started helping me by going to the control panel and looking at
all the downloads i did for May and started deleting them...then she had me
download something called Cole2K and still no sound...then she went to
someone higher above her for help, she then came back to the phone to say she
could no longer help me...i said why? She says you do not have a extended
warranty with us... my computer is just 2 years old never had any problems
before...

Has anyone had this problem happen to them or does someone know what i am
talking about? Could you please help me...

Thanks

Hi there,

You should monitor your downloads and NOT take any driver updates from WU.


IF a driver is really needed because the hardware is not working well than
download it from the manufacturers website, if your sound works fine: leave
it be working fine..

Try booting last known good configuration (F8 during bootup)or roliing back
on the driver (devicemanger--> hardware--> sounddevice) or use
system restore in safe mode prior to a point in time before the errror
occured or reinstall the sound driver that came with your dell system


Best regards,
Michel Denie

"purrpuffs" <> wrote in message
news:EB8C1836-20ED-46D9-B124-...
>I am new here, first time to post,
>
> I downloaded the Express and the Custom Updates the first of May. After i
> had did the downloades, i noticed that my Creative Volume Control had a
> red X
> on it in the taskbar... so i clicked it and it said, "Unable to change the
> sound device to your selected device" whatever that means." I have no
> sound
> from my computer now, and i can't go back and figure out which update
> affected it.
> I have a Dell XPS Computer, i called Dell to tell them what happen the
> Technician started helping me by going to the control panel and looking at
> all the downloads i did for May and started deleting them...then she had
> me
> download something called Cole2K and still no sound...then she went to
> someone higher above her for help, she then came back to the phone to say
> she
> could no longer help me...i said why? She says you do not have a extended
> warranty with us... my computer is just 2 years old never had any problems
> before...
>
> Has anyone had this problem happen to them or does someone know what i am
> talking about? Could you please help me...
>
> Thanks
>