Last definitions: 10/10/2007
I'm already behind a gateway firewall, so don't have personal firewall
installed.
I run a number of servers as a developer, and that makes life somewhat easier.
Not uninstalled. I have no objection to it quietly filtering spam etc.
I have Automatic Updates set to download and notify. If I'm in the middle of
development and/or a test run, I'd rather not be obliged to restart until
it's
convenient.
As to being quick to blame, I am simply pointing out the circumstances.
The computer is restarted without incident on a regular basis. The updates
required a restart which generated a blue screen. The MS message directed
the enquiry to the anti-virus software. For the last three months, restarts
have gone without incident, despite the lapsed subscription. This update-based
restart did not. Why, I have no idea. I am not blaming anything or anyone,
save
pointing out the obvious as to the circumstances.
As a developer, I assume that it is my last action that creates a
difficulty, if no
difficulty has been apparent before. The last action was the update restart.
The
conflict appears to be with the anti-virus software, according to Microsoft.
The idea that I must remove the anti-virus software because I choose to no
longer
subscribe to updates seems strange. Must I get rid of old and valued games
because I choose not to download patches?
The corollary comes very close to saying that I must be forever armed, as
it's a nasty world out there. Good for people selling 'Homeland Security'. A
shame, perhaps, for the world itself. I have a software conflict between two
vendors who presumably intended to supply reliable software - Norton and
Microsoft.
Their interaction has led to a loss of sound. That is the situation that I
would like to see resolved. It is still unresolved. Thank you nevertheless
for appearing to support Microsoft's opinion that the Anti-Virus software
could be an issue.
Andrew.
"PA Bear [MS MVP]" wrote:
> > The Microsoft 'system has recovered from a serious error' suggested
> > as best I recall that it had some connection with the Anti-Virus software
> > installed (Norton Internet Security 2006, for which I recently declined
> > to sign up for new updates).
>
> When did your Norton Internet Security 2006 (NIS 2006) subscription expire?
>
> Have you already...
>
> (1) uninstalled NIS 2006;
> (2) run the Norton Removal Tool
> (http://service1.symantec.com/SUPPORT...033108162039);
> (3) enabled the Windows Firewall; and then
> (4) installed another anti-virus application which can automatically
> download/install definition updates? If not, I wouldn't be so quick to
> blame the updates you just installed, Andrew.
>
> Two of those updates were released on 08 Jan-08: Why didn't you install them
> weeks ago? Is Automatic Updates enabled?
> ==============================
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number.
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> AndrewM wrote:
> > I am running Windows XP Media Center 2002 SP2
> > on a Vaio VGN-AR.
> >
> > Automatic updates installed several new items (listed at end)
> > which generated a blue-screen crash on reboot, the first, as best
> > I can recall, on this computer.
> >
> > The Microsoft 'system has recovered from a serious error' suggested
> > as best I recall that it had some connection with the Anti-Virus software
> > installed (Norton Internet Security 2006, for which I recently declined
> > to sign up for new updates).
> >
> > The initial warm-up screen on the vaio chimes, but once into Windows
> > proper, there is now no sound, and attempting to play eg: a wav file
> > via Control Panel 'Sounds and Audio Devices Properties' generates an
> > error, viz:
> >
> > Windows cannot play the (*).wav file. The file may be damaged ...
> > ... use Add/Remove Programs in Control panel to install Audio Compression.
> >
> > The recent updates are listed below. This and previous computers have been
> > stable, typically running Windows XP Professional on a Sony Vaio variant,
> > for Visual Studio .Net development, games, video etc.
> >
> > Updates were:
> >
> > Windows XP Microsoft .NET Framework 2.0 Service Pack 1 (KB110806) 02
> > February 2008 Microsoft Update
> > Office 2003 Office 2003 Service Pack 3 (SP3) 02 February 2008 Microsoft
> > Update
> > Windows XP Windows Genuine Advantage Validation Tool (KB892130) 01
> > February
> > 2008 Microsoft Update
> > Windows XP Security Update for Windows XP (KB941644) 01 February 2008
> > Automatic Updates
> > Windows XP Security Update for Windows XP (KB943485) 01 February 2008
> > Automatic Updates
> >
> > There are no obvious failed devices.
> >
> > Any suggestions?
> >
> > In particular:
> >
> > a) w.r.t this specific problem
> > b) rolling back to a previous state that was working
> >
> > Cheers,
> >
> > Andrew.
>
>
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