SP2 and Emachine

My daughter has an emachine M2350 laptop that her university told her to
install SP2 or possible be disconnected from their service. I have tried 5
times and the screen keeps rebooting to the safe mode screen. It does not
matter which selection I choose, it boots back to the same screen. Emachines
gave some things to try, none of them worked. They now say that it is with
Microsoft and I should ask for help from them. I have upgraded two other PC's
to SP2 with no problems. Can anybody offer assistance? Thanks in advance!

Randy wrote:
> My daughter has an emachine M2350 laptop that her university told her
> to install SP2 or possible be disconnected from their service. I have
> tried 5 times and the screen keeps rebooting to the safe mode screen.
> It does not matter which selection I choose, it boots back to the
> same screen. Emachines gave some things to try, none of them worked.
> They now say that it is with Microsoft and I should ask for help from
> them. I have upgraded two other PC's to SP2 with no problems. Can
> anybody offer assistance? Thanks in advance!

Check out http://www3.telus.net/dandemar/spackins.htm

If you are having problems installing XP SP2, you can contact Microsoft
Product Support and they will help you.

Here's the main SP2 support page:
http://support.microsoft.com/windowsxpsp2

On the top right is a link to how to contact Microsoft support over email or
telephone - here's the direct link:
http://support.microsoft.com/oas/def...spx?gprid=6794

Give it a try, they can usually solve your problems fairly quickly.
..


"Lanwench [MVP - Exchange]"
< ahoo.com> wrote in message
news:u$...
> Randy wrote:
>> My daughter has an emachine M2350 laptop that her university told her
>> to install SP2 or possible be disconnected from their service. I have
>> tried 5 times and the screen keeps rebooting to the safe mode screen.
>> It does not matter which selection I choose, it boots back to the
>> same screen. Emachines gave some things to try, none of them worked.
>> They now say that it is with Microsoft and I should ask for help from
>> them. I have upgraded two other PC's to SP2 with no problems. Can
>> anybody offer assistance? Thanks in advance!
>
> Check out http://www3.telus.net/dandemar/spackins.htm
>
>

eMachines has come up with a patch to the registry which stops the
boot problem after loading Windows XP. Your BigFix should
automatically prompt you to install it.

I had the same problem but after installing the fix SP2 installed
without any difficulty.

Lee

On Sun, 2 Jan 2005 11:59:02 -0800, "Randy"
<> wrote:

>My daughter has an emachine M2350 laptop that her university told her to
>install SP2 or possible be disconnected from their service. I have tried 5
>times and the screen keeps rebooting to the safe mode screen. It does not
>matter which selection I choose, it boots back to the same screen. Emachines
>gave some things to try, none of them worked. They now say that it is with
>Microsoft and I should ask for help from them. I have upgraded two other PC's
>to SP2 with no problems. Can anybody offer assistance? Thanks in advance!

After trying to install SP2 on an eMachine M2350 laptop for about 4 months
the fix finally came out in the BigFix program that came with the laptop. I
had to reinstall Wndows XP from the restore disk that came with the computer.
As part of the install a program called BigFix will also be installed. Look
in BigFix for a patch callled "updates:emachines M2350Registry Update
Available". After you let BigFix install this patch, SP2 will install
without any problems.

>"Lee Smith" wrote:
> eMachines has come up with a patch to the registry which stops the
> boot problem after loading Windows XP. Your BigFix should
> automatically prompt you to install it.
>
> I had the same problem but after installing the fix SP2 installed
> without any difficulty.
>
> Lee
>
> On Sun, 2 Jan 2005 11:59:02 -0800, "Randy"
> <> wrote:
>
> >My daughter has an emachine M2350 laptop that her university told her to
> >install SP2 or possible be disconnected from their service. I have tried 5
> >times and the screen keeps rebooting to the safe mode screen. It does not
> >matter which selection I choose, it boots back to the same screen. Emachines
> >gave some things to try, none of them worked. They now say that it is with
> >Microsoft and I should ask for help from them. I have upgraded two other PC's
> >to SP2 with no problems. Can anybody offer assistance? Thanks in advance!
>
>