SP2 install - access denied

I tried to install twice using Windows Update on a
relatively new Dell desktop with nothing odd (standard big
name antivirus, Netgear WiFi network, etc.), and each time
it stops right after copying all the files and says there
was an error "access denied."

I looked at KB article 873148 that tells me I should look
at svcpack.log to look for "permission issues" with
registry keys. That file has "fails" all over the place,
but most are probably meaningless (a lot look like
checking for installed updates, and there are a lot of
failures to get version information, etc.). There are a
few that refer to registry keys, but none
mentions "permission" or "unable to access" or somthing
that I would think of as a permission issue.

I copied all but a few "fails" below. Would any of these
be those so-called "permission issues"?

1.
12.344: Failed To Enable SE_SHUTDOWN_PRIVILEGE (I know
this is not a registry key, but it's right the start)

2.
51.391: CheckRegistryValue: RegOpenKeyEx for
SOFTWARE\Microsoft\Active Setup\Installed
Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24} KeyName
failed :0x2

3.
364.141: DoInstallation: ApplyAdminSystemAclsRecursive for
c:\windows\$hf_mig$ failed; error=0x00000003
364.141: Conditional load of section
WM.Reg.Install.Condition succeeded
364.157: CheckRegistryValue: RegOpenKeyEx for
SOFTWARE\Microsoft\Active Setup\Installed
Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24} KeyName
failed :0x2

4.
Setup\Installed Components\{FDC11A6F-17D1-48f9-9EA3-
9051954BAA24} KeyName failed :0x2
443.454: Conditional load of section
WindowsMessenger.Condition succeeded
455.641: PruneCatalogsFromHotfixes:RegQueryValueEx Failed:
0x2
813.079: Num Ticks for Backup : 392359

5.
966.594: Registering Uninstall Program for -> Windows XP
Service Pack, Service Pack 2 , 0x0
984.329: CheckRegistryValue: RegOpenKeyEx for
SOFTWARE\Microsoft\Active Setup\Installed
Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24} KeyName
failed :0x2
984.360: Conditional load of section
WindowsMessenger.Condition succeeded

6.
1030.172: System Restore Point set.
1039.547: PFE2: Per File Exceptions will not be used.
1059.485: GetCatVersion: Failed to retrieve version
information from C:\WINDOWS\System32\CatRoot\{F750E6C3-
38EE-11D1-85E5-00C04FC295EE}\wmerrenu.cat with error 0x57
1059.563: GetCatVersion: Failed to retrieve version
information from C:\WINDOWS\wmerrenu.cat with error
0x80092004
(there are 11 more of these pairs of GetCatVersion
failures that follow immediately)

7.
And here's how the svcpack.log file ends, just before
uninstall takes over:

3861.656: PruneCatalogsFromHotfixes:RegQueryValueEx
Failed: 0x2
3869.062: Num Ticks for Copying files : 1636437
3869.421: DoRegistryUpdates:SetupInstallFromInfSection
Failed for ProductInstall.GlobalRegistryChanges.Install
error: 0x5
3869.421: INF_REGISTRY Failed
3869.421: DoInstallationoRegistryUpdates failed
3902.062: Unregistration of sprecovr successful
3902.421: Access is denied.

Peter wrote:

> I tried to install twice using Windows Update on a
> relatively new Dell desktop with nothing odd (standard big
> name antivirus, Netgear WiFi network, etc.), and each time
> it stops right after copying all the files and says there
> was an error "access denied."
>
> I looked at KB article 873148 that tells me I should look
> at svcpack.log to look for "permission issues" with
> registry keys. That file has "fails" all over the place,
> but most are probably meaningless (a lot look like
> checking for installed updates, and there are a lot of
> failures to get version information, etc.). There are a
> few that refer to registry keys, but none
> mentions "permission" or "unable to access" or somthing
> that I would think of as a permission issue.
>
> I copied all but a few "fails" below. Would any of these
> be those so-called "permission issues"?
>
> (snip)
Hi

The KB article is in error under step 3, you should look in the
setupapi.log file instead of Svcpack.log.

Svcpack.log does not list what registry keys have permission issues,
but setupapi.log does (as referred in the SYMPTOMS section).


It might be better to just reset the security settings back to the
defaults for all registry keys.

More here on how to do that:

How To Reset Security Settings Back to the Defaults
http://support.microsoft.com/?kbid=313222

If you only want to reset the registry permissions,
add this to the secedit command line:

/areas REGKEYS


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

What about if you have XP home? secedit seems to be for XP pro.
John
"Torgeir Bakken (MVP)" <Torgeir.Bakken-> wrote in message
news:...
> Peter wrote:
>
> > I tried to install twice using Windows Update on a
> > relatively new Dell desktop with nothing odd (standard big
> > name antivirus, Netgear WiFi network, etc.), and each time
> > it stops right after copying all the files and says there
> > was an error "access denied."
> >
> > I looked at KB article 873148 that tells me I should look
> > at svcpack.log to look for "permission issues" with
> > registry keys. That file has "fails" all over the place,
> > but most are probably meaningless (a lot look like
> > checking for installed updates, and there are a lot of
> > failures to get version information, etc.). There are a
> > few that refer to registry keys, but none
> > mentions "permission" or "unable to access" or somthing
> > that I would think of as a permission issue.
> >
> > I copied all but a few "fails" below. Would any of these
> > be those so-called "permission issues"?
> >
> > (snip)
> Hi
>
> The KB article is in error under step 3, you should look in the
> setupapi.log file instead of Svcpack.log.
>
> Svcpack.log does not list what registry keys have permission issues,
> but setupapi.log does (as referred in the SYMPTOMS section).
>
>
> It might be better to just reset the security settings back to the
> defaults for all registry keys.
>
> More here on how to do that:
>
> How To Reset Security Settings Back to the Defaults
> http://support.microsoft.com/?kbid=313222
>
> If you only want to reset the registry permissions,
> add this to the secedit command line:
>
> /areas REGKEYS
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx

John wrote:

> What about if you have XP home? secedit seems to be for XP pro.
> John

Then I guess you would need to follow the instructions here:

http://support.microsoft.com/?kbid=873148

The KB article is in error under step 3, you should look in the
setupapi.log file instead of Svcpack.log.




--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

You'll find the registry key that doesn't have full
control for the admin acct.
>-----Original Message-----
>I tried to install twice using Windows Update on a
>relatively new Dell desktop with nothing odd (standard
big
>name antivirus, Netgear WiFi network, etc.), and each
time
>it stops right after copying all the files and says
there
>was an error "access denied."
>
>I looked at KB article 873148 that tells me I should
look
>at svcpack.log to look for "permission issues" with
>registry keys. That file has "fails" all over the place,
>but most are probably meaningless (a lot look like
>checking for installed updates, and there are a lot of
>failures to get version information, etc.). There are a
>few that refer to registry keys, but none
>mentions "permission" or "unable to access" or somthing
>that I would think of as a permission issue.
>
>I copied all but a few "fails" below. Would any of these
>be those so-called "permission issues"?
>
>1.
>12.344: Failed To Enable SE_SHUTDOWN_PRIVILEGE (I know
>this is not a registry key, but it's right the start)
>
>2.
>51.391: CheckRegistryValue: RegOpenKeyEx for
>SOFTWARE\Microsoft\Active Setup\Installed
>Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24}
KeyName
>failed :0x2
>
>3.
>364.141: DoInstallation: ApplyAdminSystemAclsRecursive
for
>c:\windows\$hf_mig$ failed; error=0x00000003
>364.141: Conditional load of section
>WM.Reg.Install.Condition succeeded
>364.157: CheckRegistryValue: RegOpenKeyEx for
>SOFTWARE\Microsoft\Active Setup\Installed
>Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24}
KeyName
>failed :0x2
>
>4.
>Setup\Installed Components\{FDC11A6F-17D1-48f9-9EA3-
>9051954BAA24} KeyName failed :0x2
>443.454: Conditional load of section
>WindowsMessenger.Condition succeeded
>455.641: PruneCatalogsFromHotfixes:RegQueryValueEx
Failed:
>0x2
>813.079: Num Ticks for Backup : 392359
>
>5.
>966.594: Registering Uninstall Program for -> Windows XP
>Service Pack, Service Pack 2 , 0x0
>984.329: CheckRegistryValue: RegOpenKeyEx for
>SOFTWARE\Microsoft\Active Setup\Installed
>Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24}
KeyName
>failed :0x2
>984.360: Conditional load of section
>WindowsMessenger.Condition succeeded
>
>6.
>1030.172: System Restore Point set.
>1039.547: PFE2: Per File Exceptions will not be used.
>1059.485: GetCatVersion: Failed to retrieve version
>information from C:\WINDOWS\System32\CatRoot\{F750E6C3-
>38EE-11D1-85E5-00C04FC295EE}\wmerrenu.cat with error 0x57
>1059.563: GetCatVersion: Failed to retrieve version
>information from C:\WINDOWS\wmerrenu.cat with error
>0x80092004
>(there are 11 more of these pairs of GetCatVersion
>failures that follow immediately)
>
>7.
>And here's how the svcpack.log file ends, just before
>uninstall takes over:
>
>3861.656: PruneCatalogsFromHotfixes:RegQueryValueEx
>Failed: 0x2
>3869.062: Num Ticks for Copying files : 1636437
>3869.421: DoRegistryUpdates:SetupInstallFromInfSection
>Failed for ProductInstall.GlobalRegistryChanges.Install
>error: 0x5
>3869.421: INF_REGISTRY Failed
>3869.421: DoInstallationoRegistryUpdates failed
>3902.062: Unregistration of sprecovr successful
>3902.421: Access is denied.
>
>.
>