SP2 Installation Failure - update.exe - wintrust.dll

Faulting application update.exe, version 5.5.1005.0, faulting module
wintrust.dll, version 5.131.2600.0, fault address 0x0000751e.

I have tried both the WindowsUpdate and seperate download of SP2 for
installation on this Compaq Presario that just had XP re-loaded from scratch.
No problems with any updates leading up to SP2 and the system seems to be
fine until I do SP2. Then I get the above.

Compaq Model: 8QSXE1 - 8000Z/CMT

Any ideas on what could be causing this?

Get the specific errors from the history and the service pack log.

Go back to Windows Update, but then select View update history. (When you first get to website for Microsoft Update-Windows Update, look at left-hand column, under Options. Press "Review your update history".)
If this is on V6 of Windows Update, you should be able to click on that error note (the red X), and see some info.

Post that error code as well, in your reply.

Review the contents of the service pack log. C:\Windows\Svcpack.log or C:\WINNT\Svcpack.log
That should give a clue as to what happened during the run to install the service pack.

See if you can attach a copy of that log in your reply here.

keep this page handy
http://aumha.org/win5/a/sp2faq.htm

Bring up Windows Explorer / Tools / Folder Options/ select VIEW Tab and look at all of settings listed.

"CHECK" (turn on) Display the contents of system folders.

Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.
Next, un-check Hide extensions for known file types.
Next un-check Hide protected operating system files.

Use Windows Explorer. Go to C:\Windows\System32

If you have a sub-folder called * Catroot2 * (not Catroot) rename the
folder to CR2OLD. Or delete everything in that folder. Just make sure you do the right one.

(to clean up downloaded files for Automatic updates / Windows Update)
From main Windows Start menu, select RUN, type in
CMD <Enter-key>

type in
net stop wuauserv <Enter-key>

Go to Windows Explorer.
Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.
Modify following as appropriate.
If your Windows folder is C:\Windows. Look at this folder
C:\Windows\SoftwareDistribution\Download

If you find files in there, delete them. That folder is where files are stored from W U downloads.

Go back to Command prompt window.
type in
net start wuauserv <Enter-key>

EXIT <Enter-key>

--
Maurice N
MS-MVP Windows (Shell / User), Aumha.net VSOP , DTS-L
-----

"Steph B" <Steph > wrote in message news:45AA0E41-9B49-4BBB-81F7-...
> Faulting application update.exe, version 5.5.1005.0, faulting module
> wintrust.dll, version 5.131.2600.0, fault address 0x0000751e.
>
> I have tried both the WindowsUpdate and seperate download of SP2 for
> installation on this Compaq Presario that just had XP re-loaded from scratch.
> No problems with any updates leading up to SP2 and the system seems to be
> fine until I do SP2. Then I get the above.
>
> Compaq Model: 8QSXE1 - 8000Z/CMT
>
> Any ideas on what could be causing this?
>

You may want to try make a new Windows XP SP2 CD from the old SP1 or
no-sevice pack one.

"Steph B" wrote:

> Faulting application update.exe, version 5.5.1005.0, faulting module
> wintrust.dll, version 5.131.2600.0, fault address 0x0000751e.
>
> I have tried both the WindowsUpdate and seperate download of SP2 for
> installation on this Compaq Presario that just had XP re-loaded from scratch.
> No problems with any updates leading up to SP2 and the system seems to be
> fine until I do SP2. Then I get the above.
>
> Compaq Model: 8QSXE1 - 8000Z/CMT
>
> Any ideas on what could be causing this?
>