SP2 Installation not responding - Please help

Dear all,

I've tried to install Windows XP SP 2 from HDD, USB & Windows Update but I
could not complete the installation. It just showed a window: "Inspecting
your current configuration" with details : "Checking product key". I can do
NO THING with my computer after opening the setup file. Only the mouse can be
moved.

My current version is Windows XP SP1, Pre-intall with IBM T43 laptop,
Actived allready.

Mr. Duong wrote:
> I've tried to install Windows XP SP 2 from HDD, USB & Windows Update but I
> could not complete the installation. It just showed a window: "Inspecting
> your current configuration" with details : "Checking product key". I can do
> NO THING with my computer after opening the setup file. Only the mouse can be
> moved.
Hi,

I just had this issue one some computers at work (hanging at the SP2
installation at "Checking product key" phase), and did some googling
for this. At a web forum I found the solution. A guy named Matt had
this problem and phoned Microsoft. After a second hour session on the
phone, the Microsoft tech found the reason, it had to do with OEM inf
files not being recognized by the SP2 installation. Below is the
resolution email that was sent to Matt. This procedure also solved the
problem on the computers where I work.


<quote>
Hi Matt,

There are 3 steps which we have to do to get the SP2 installed.


Steps are:


1) Please go into the CMD prompt (Start/Run --> cmd.exe )

2) Then type cd /d %windir%\inf and make sure we are in that
directory.

3) Then type ren oem*.inf oem*.old, it will go back to the prompt
after giving you some error (Do not worry about it)

4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt
after giving you some error (Do not worry about it)

5) Then goto start - run - type "%windir%\inf" and you will see
the files in the folder.

6) Then find the file by name INFCACHE.1 and take a backup of it
to desktop (by copying it to desktop) and delete the INFCACHE.1
from c:\windows\inf.

7) Close all windows and reboot the computer to safe mode and
start the installation of SP2 and it should go fine.


Please let me know the result of the above steps.

Thanks & Regards,

Dilep R****

Research Engineer - OSR II

Microsoft Platforms and Desktop Support

Windows XP Team

Microsoft Corporation

* Email: ***...@mssupport.microsoft.com

( Voice Mail: 425-635-**** ext. *****

¹ Hours: Monday - Friday, 5:00am - 2:00pm PST

</quote>


--
torgeir, Microsoft MVP Software Distribution, Porsgrunn Norway