SP2 Installation unsuccessful - Help!

I am trying to install the SP2 update on Windows XP Professional. When I
first attempted it, the system hung every time, at the first prompt when the
message was ~"Inspecting your system". Cancel didn't work, had to end task
to get out of it. I turned off all the background tasks, like Norton AV, and
tried again.

Now, the system doesn't hang up, but I get an "Installation was
unsuccessful" message immediately after starting the installation.

Any suggestions what to try next?

Follow the Service Pack Installation Checklist:
http://www3.telus.net/dandemar/spackins.htm

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/


"Meach" <> wrote in message
news:938D536D-9B51-47D8-8CD8-...
>I am trying to install the SP2 update on Windows XP Professional.
>When I
> first attempted it, the system hung every time, at the first prompt
> when the
> message was ~"Inspecting your system". Cancel didn't work, had to
> end task
> to get out of it. I turned off all the background tasks, like
> Norton AV, and
> tried again.
>
> Now, the system doesn't hang up, but I get an "Installation was
> unsuccessful" message immediately after starting the installation.
>
> Any suggestions what to try next?

I'm new to this and don't know how to direct you to another thread... but
your problem reads like the one I had so you may want to search for a thread
titles "Failed Updates" started 10/21/04.

I posted in this thread the summary of what I did to solve this problem on
my machine... maybe it will work on yours!

"Meach" wrote:

> I am trying to install the SP2 update on Windows XP Professional. When I
> first attempted it, the system hung every time, at the first prompt when the
> message was ~"Inspecting your system". Cancel didn't work, had to end task
> to get out of it. I turned off all the background tasks, like Norton AV, and
> tried again.
>
> Now, the system doesn't hang up, but I get an "Installation was
> unsuccessful" message immediately after starting the installation.
>
> Any suggestions what to try next?