AS I said, even with our faults, you'd be welcome to become
an American.
"Dutch User" <> wrote in message
news:...
| --OT--
|
| MS Tech support is provided locally here
| (with some transfer between Belgium-Holland) -
| the support techn was native Dutch, which may indeed
explain
| the high PPI fee (about US$ 60 plus 21% VAT/tax)
|
|
|
|
| "Jim Macklin" <p51mustang[threeX12]@xxxhotmail.calm>
schreef in bericht
| news:...
| > I don't know about the cost of telephone support in
Europe.
| > Perhaps European support is provided by European labor,
| > while tech support in the US may come from the USA or
| > Singapore, or India, what ever is cheapest.
| >
| > It is very nice over here, our taxes are low (at least
as
| > long as Kerry isn't President) and you're welcome to
move
| > west.
| >
| > I've got to make myself a slipstreamed CD, that's why I
was
| > thinking about it.
| >
| > How many WWII bombs are they finding every year now in
the
| > mud? Does anybody over there not remember that Hitler
and
| > the Nazi movement "only wanted peace." Of course peace
| > meant something different, it meant that they would have
| > conquered all of Europe, Africa and maybe a few other
| > places. Strange how every few years some body comes
along
| > who wants to do the same things.
| >
| >
| > --
| > The people think the Constitution protects their rights;
| > But government sees it as an obstacle to be overcome.
| >
| >
| > "Dutch User" <> wrote in message
| > news:...
| > | Thanks for the advice about slipstreaming SP2 and XP.
| > |
| > | Unfortunately my OEM (Medion Germany,
www.medion.com
and
| > |
www.medionusa.com ) made it blatantly clear on the
phone
| > | that "old" (=2 years) XP PCs will not be supported
with
| > new SP2
| > | compatible drivers/softw.
| > |
| > | It's a pitty I'm left in the cold by a company that
does
| > show an XP SP2
| > | logo on its website that only links to MS (Medion
does
| > | not provide updated SP2 drivers for most of it "older"
XP
| > PCs)
| > |
| > | The other unfortunate fact remains that Microsoft
| > | charges 2X as much in Europe (50 Euro per incident =
| > | US $60+ tax!) for
| > | Paid Incident Support ($35 in the US)
| > |
| > | Wages/living standards are roughly equal,
| > | Why is MS charging *twice as much for its support here
in
| > Europe?
| > | Basically it's the same service.
| > |
| > |
| > |
| > |
| > |
| > | "Jim Macklin" <p51mustang[threeX12]@xxxhotmail.calm>
| > schreef in bericht
| > | news:O6E#...
| > | > Pigeons? You have pigeons?
| > | >
| > | > We don't get free tech support over here either,
they
| > charge
| > | > $35 US for tech support that is not for a retail
| > product,
| > | > that includes ALL of the computers sold with Windows
| > factory
| > | > installed. HP/Compaq, Dell, et al have to support
those
| > | > people.
| > | >
| > | > To fix the internal bug, slipstream your XP CD and
SP2.
| > | >
| > | >
| > | > --
| > | > The people think the Constitution protects their
rights;
| > | > But government sees it as an obstacle to be
overcome.
| > | >
| > | >
| > | > "Dutch User" <> wrote in message
| > | > news:%...
| > | > |
| > | > | "Jim Macklin"
<p51mustang[threeX12]@xxxhotmail.calm>
| > | > schreef in bericht
| > | > | news:...
| > | > | > That is still well within the time advertised on
the
| > MS
| > | > | > site, they say 4-6 weeks. It may be because of
the
| > | > | > availability of the CDs and mailers in Europe or
| > perhaps
| > | > the
| > | > | > mail system doesn't work as well in Europe as it
| > does in
| > | > the
| > | > | > States.
| > | > |
| > | > |
| > | > | Sure, we Europeans still use pigeons to deliver
mail.
| > | > |
| > | > | The fact remains that European MS customer often
get a
| > bad
| > | > deal:
| > | > | eg: we don't get toll-free phone support for SP2 -
in
| > | > Holland MS
| > | > | uses a 900 line, although the actual tech support
is
| > free.
| > | > |
| > | > | BTW: if the MS support engineer decides that the
| > problem
| > | > | is not SP-related or represents an "additional
issue",
| > | > | a PPI fee of 50 EUR ($60)+ tax (home)
| > | > | up to 265 Euro (over $300 for pro products)+ tax
can
| > be
| > | > charged
| > | > | overhere
| > | > |
http://support.microsoft.com/gp/ppifaq/ (It
dispays
| > the
| > | > Dutch version here,
| > | > | in the US you will get different info)
| > | > |
| > | > | It happened to me:
| > | > | When my C: boot partition failed to boot after the
MS
| > GDI+
| > | > patch
| > | > | the Dutch MS phone support techn:
| > | > |
| > | > | 1- seemed unaware of the fact
| > | > | that the Recovery Console from an original XP OEM
CD
| > | > | has a documented bug that prevents it from
starting:
| > | > |
| > | >
| >
http://support.microsoft.com/default...EN-US;q308402&
| > | > |
| > | > | 2-quickly decided that the issue was not
"probably"
| > not
| > | > patch-related (...)
| > | > | and a clean XP install was best.
| > | > | I had the distinct impression that this non-paid
MS
| > patch
| > | > support was very
| > | > | basic -
| > | > | I wonder if my problem would have been solved by
| > paying MS
| > | > for this "issue".
| > | > |
| > | > |
| > | > |
| > | > |
| > | > |
| > | >
| > | >
| > |
| > |
| >
| >
|
|
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