SP2 Will Not Install-Help!

I have tried everything (I think). I have attempted installation of SP2 at
least 6 times and just spent an hour on the phone with Microsoft SP2
support. Their only answer was to run repair or reformat. Since I just
recently ran repair, I am hoping someone else has a better answer. (I have
the SP2 CD.)

Here is what happens:

After it does the inspection of the computer and backs up the files and
starts copying files, it gets to a point (different point each time) and
stops, telling me there is a copy error with a particular file (the file is
different each time). I have also tried in Safe Mode with the same problem.
The specific error is:

Copy Error
An error occurred while copying file ----------- (always different file)
Cannot copy file to destination directory.
Click Retry to retry or Cancel to cancel.

Retrying does not do anything.

Clicking Cancel gives a dialogue box that asks if I want to continue without
copying the file. If I say yes, it gives me the same error again, but with a
different box asking me to check the source location of the file to make
sure the file is there. I check the source and the file is there to be
copied, but
clicking OK does not work. It tries to copy again and gives the same error.
The only other choice is to cancel and it restores everything back to the
way it was.

Any suggestions? Please!

Steve

"Steve" wrote:

> I have tried everything (I think). I have attempted installation of SP2 at
> least 6 times and just spent an hour on the phone with Microsoft SP2
> support. Their only answer was to run repair or reformat. Since I just
> recently ran repair, I am hoping someone else has a better answer. (I have
> the SP2 CD.)
>
> Here is what happens:
>
> After it does the inspection of the computer and backs up the files and
> starts copying files, it gets to a point (different point each time) and
> stops, telling me there is a copy error with a particular file (the file is
> different each time). I have also tried in Safe Mode with the same problem.
> The specific error is:
>
> Copy Error
> An error occurred while copying file ----------- (always different file)
> Cannot copy file to destination directory.
> Click Retry to retry or Cancel to cancel.
>
> Retrying does not do anything.
>
> Clicking Cancel gives a dialogue box that asks if I want to continue without
> copying the file. If I say yes, it gives me the same error again, but with a
> different box asking me to check the source location of the file to make
> sure the file is there. I check the source and the file is there to be
> copied, but
> clicking OK does not work. It tries to copy again and gives the same error.
> The only other choice is to cancel and it restores everything back to the
> way it was.
>
> Any suggestions? Please!
>
> Steve
>
>

Hi Steve,

How much space do you have left on your OS-Drive? To install SP2, together
with the backup of the files, you'd need at least 500megs free space. Check
what the size of your paging file is. If you pagefile has reached it's
limits, it'll come up with all kind of weird errors.

Cheers,

Robert

Plenty of space. Over 30GB!

Page file is 1.6GB.

Steve

"PaddyBob" <> wrote in message
news:53F33177-A1FC-4ACD-9087-...
> "Steve" wrote:
>
> > I have tried everything (I think). I have attempted installation of SP2
at
> > least 6 times and just spent an hour on the phone with Microsoft SP2
> > support. Their only answer was to run repair or reformat. Since I just
> > recently ran repair, I am hoping someone else has a better answer. (I
have
> > the SP2 CD.)
> >
> > Here is what happens:
> >
> > After it does the inspection of the computer and backs up the files and
> > starts copying files, it gets to a point (different point each time) and
> > stops, telling me there is a copy error with a particular file (the file
is
> > different each time). I have also tried in Safe Mode with the same
problem.
> > The specific error is:
> >
> > Copy Error
> > An error occurred while copying file ----------- (always different file)
> > Cannot copy file to destination directory.
> > Click Retry to retry or Cancel to cancel.
> >
> > Retrying does not do anything.
> >
> > Clicking Cancel gives a dialogue box that asks if I want to continue
without
> > copying the file. If I say yes, it gives me the same error again, but
with a
> > different box asking me to check the source location of the file to make
> > sure the file is there. I check the source and the file is there to be
> > copied, but
> > clicking OK does not work. It tries to copy again and gives the same
error.
> > The only other choice is to cancel and it restores everything back to
the
> > way it was.
> >
> > Any suggestions? Please!
> >
> > Steve
> >
> >
>
> Hi Steve,
>
> How much space do you have left on your OS-Drive? To install SP2, together
> with the backup of the files, you'd need at least 500megs free space.
Check
> what the size of your paging file is. If you pagefile has reached it's
> limits, it'll come up with all kind of weird errors.
>
> Cheers,
>
> Robert

"Steve",

I am sorry that you have encountered this issue. There is a log that is
created for all of your windows update downloads. Would you mind opening
it, copying and pasting the latest and most relevant lines from that log
back here to the thread?

Try this procedure first:
1. Click Start
2. Click "Control Panel"
3. When Control Panel opens, double-click "Add/Remove Programs"
4. When "Add/Remove Programs" opens, search for Windows XP SP2.
5. Assuming you find it here, click the Change/Remove button to remove it.
6. Once it is removed, please download the redistributable package from the
following link: (please disregard the IT Professionals and Developers
portion of this, as it will run on an individual computer as well: (266 MB)

Short URL: http://tinyurl.com/3qrhg
http://www.microsoft.com/downloads/d...5-9e368d3cdb5a

Remember to save it first, then install it. If you have trouble with this,
please send us the Windows Update log.

Here is the step by step procedure to copy from the Windows Update log:
On Windows XP:

1. Click Start
2. Click Run
3. type: %WINDIR%\WindowsUpdate.log
4. type the <Enter> key, or click OK
5. Next, when the log has opened, scroll all the way to the bottom.
6. Ensure this is the case by clicking anywhere inside the log and typing
the <CTRL> and <End> keys.
7. Now that you are at the bottom of the log, type <CTRL> then the <F> key
for Find.
8. When the Find window opens, in Direction click the "Up" radio button.
9. Still in the Find window, in the Find what: field, type in 0x and then
click the Find Next button.
10. You will find the very latest error, usually in a format such as
0x800732EF or 0xFFFFFB40.
11. Verify that this is related to your installation of XP SP2.
11. Copy the whole line this code is on, and perhaps a few others around it,
to let us understand the context.
12. Reply to this thread in this newsgroup, and paste the text you copied
from the log.


Sincerely,


Pat Walters [MSFT]

"Steve" <> wrote in message
news:...
> Plenty of space. Over 30GB!
>
> Page file is 1.6GB.
>
> Steve
>
> "PaddyBob" <> wrote in message
> news:53F33177-A1FC-4ACD-9087-...
> > "Steve" wrote:
> >
> > > I have tried everything (I think). I have attempted installation of
SP2
> at
> > > least 6 times and just spent an hour on the phone with Microsoft SP2
> > > support. Their only answer was to run repair or reformat. Since I just
> > > recently ran repair, I am hoping someone else has a better answer. (I
> have
> > > the SP2 CD.)
> > >
> > > Here is what happens:
> > >
> > > After it does the inspection of the computer and backs up the files
and
> > > starts copying files, it gets to a point (different point each time)
and
> > > stops, telling me there is a copy error with a particular file (the
file
> is
> > > different each time). I have also tried in Safe Mode with the same
> problem.
> > > The specific error is:
> > >
> > > Copy Error
> > > An error occurred while copying file ----------- (always different
file)
> > > Cannot copy file to destination directory.
> > > Click Retry to retry or Cancel to cancel.
> > >
> > > Retrying does not do anything.
> > >
> > > Clicking Cancel gives a dialogue box that asks if I want to continue
> without
> > > copying the file. If I say yes, it gives me the same error again, but
> with a
> > > different box asking me to check the source location of the file to
make
> > > sure the file is there. I check the source and the file is there to be
> > > copied, but
> > > clicking OK does not work. It tries to copy again and gives the same
> error.
> > > The only other choice is to cancel and it restores everything back to
> the
> > > way it was.
> > >
> > > Any suggestions? Please!
> > >
> > > Steve
> > >
> > >
> >
> > Hi Steve,
> >
> > How much space do you have left on your OS-Drive? To install SP2,
together
> > with the backup of the files, you'd need at least 500megs free space.
> Check
> > what the size of your paging file is. If you pagefile has reached it's
> > limits, it'll come up with all kind of weird errors.
> >
> > Cheers,
> >
> > Robert
>
>

I hope this is what you are looking for. Steve
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~
2005-01-22 16:02:29-0500 1508 70c AU finished delayed initialization
2005-01-22 16:07:29-0500 3588 e08 Out of proc datastore is shutting down
2005-01-22 16:07:30-0500 3588 e08 Out of proc datastore is now inactive
2005-01-22 16:57:23-0500 1508 5e8 Service received logoff notification
2005-01-22 16:57:31-0500 1508 5e8 Service received SERVICE_CONTROL_SHUTDOWN
control
2005-01-22 16:57:31-0500 1508 70c Exiting Service Main
2005-01-22 16:57:32-0500 1508 70c WUAUENG ServiceMain exits. Exit code is
0x240001
2005-01-22 17:56:21-0500 1488 620 Service Main starts
2005-01-22 17:56:22-0500 1488 620 Using BatchFlushAge = 8970.
2005-01-22 17:56:22-0500 1488 620 Using SamplingValue = 666.
2005-01-22 17:56:22-0500 1488 620 Successfully loaded event namespace
dictionary.
2005-01-22 17:56:22-0500 1488 620 Successfully loaded client event namespace
descriptor.
2005-01-22 17:56:22-0500 1488 620 Successfully initialized local event
logger. Events will be logged at
C:\WINDOWS\SoftwareDistribution\ReportingEvents.lo g.
2005-01-22 17:56:22-0500 1488 620 Successfully initialized NT event logger.
2005-01-22 17:56:22-0500 1488 620 Successfully initialized event uploader 0.
2005-01-22 17:56:22-0500 1488 620 Successfully initialized event uploader 1.


"Pat Walters [MSFT]" <a-> wrote in message
news:41f9c938$...
> "Steve",
>
> I am sorry that you have encountered this issue. There is a log that is
> created for all of your windows update downloads. Would you mind opening
> it, copying and pasting the latest and most relevant lines from that log
> back here to the thread?
>
> Try this procedure first:
> 1. Click Start
> 2. Click "Control Panel"
> 3. When Control Panel opens, double-click "Add/Remove Programs"
> 4. When "Add/Remove Programs" opens, search for Windows XP SP2.
> 5. Assuming you find it here, click the Change/Remove button to remove it.
> 6. Once it is removed, please download the redistributable package from
the
> following link: (please disregard the IT Professionals and Developers
> portion of this, as it will run on an individual computer as well: (266
MB)
>
> Short URL: http://tinyurl.com/3qrhg
>
http://www.microsoft.com/downloads/d...5-9e368d3cdb5a
>
> Remember to save it first, then install it. If you have trouble with
this,
> please send us the Windows Update log.
>
> Here is the step by step procedure to copy from the Windows Update log:
> On Windows XP:
>
> 1. Click Start
> 2. Click Run
> 3. type: %WINDIR%\WindowsUpdate.log
> 4. type the <Enter> key, or click OK
> 5. Next, when the log has opened, scroll all the way to the bottom.
> 6. Ensure this is the case by clicking anywhere inside the log and typing
> the <CTRL> and <End> keys.
> 7. Now that you are at the bottom of the log, type <CTRL> then the <F> key
> for Find.
> 8. When the Find window opens, in Direction click the "Up" radio button.
> 9. Still in the Find window, in the Find what: field, type in 0x and then
> click the Find Next button.
> 10. You will find the very latest error, usually in a format such as
> 0x800732EF or 0xFFFFFB40.
> 11. Verify that this is related to your installation of XP SP2.
> 11. Copy the whole line this code is on, and perhaps a few others around
it,
> to let us understand the context.
> 12. Reply to this thread in this newsgroup, and paste the text you copied
> from the log.
>
>
> Sincerely,
>
>
> Pat Walters [MSFT]
>
> "Steve" <> wrote in message
> news:...
> > Plenty of space. Over 30GB!
> >
> > Page file is 1.6GB.
> >
> > Steve
> >
> > "PaddyBob" <> wrote in message
> > news:53F33177-A1FC-4ACD-9087-...
> > > "Steve" wrote:
> > >
> > > > I have tried everything (I think). I have attempted installation of
> SP2
> > at
> > > > least 6 times and just spent an hour on the phone with Microsoft SP2
> > > > support. Their only answer was to run repair or reformat. Since I
just
> > > > recently ran repair, I am hoping someone else has a better answer.
(I
> > have
> > > > the SP2 CD.)
> > > >
> > > > Here is what happens:
> > > >
> > > > After it does the inspection of the computer and backs up the files
> and
> > > > starts copying files, it gets to a point (different point each time)
> and
> > > > stops, telling me there is a copy error with a particular file (the
> file
> > is
> > > > different each time). I have also tried in Safe Mode with the same
> > problem.
> > > > The specific error is:
> > > >
> > > > Copy Error
> > > > An error occurred while copying file ----------- (always different
> file)
> > > > Cannot copy file to destination directory.
> > > > Click Retry to retry or Cancel to cancel.
> > > >
> > > > Retrying does not do anything.
> > > >
> > > > Clicking Cancel gives a dialogue box that asks if I want to continue
> > without
> > > > copying the file. If I say yes, it gives me the same error again,
but
> > with a
> > > > different box asking me to check the source location of the file to
> make
> > > > sure the file is there. I check the source and the file is there to
be
> > > > copied, but
> > > > clicking OK does not work. It tries to copy again and gives the same
> > error.
> > > > The only other choice is to cancel and it restores everything back
to
> > the
> > > > way it was.
> > > >
> > > > Any suggestions? Please!
> > > >
> > > > Steve
> > > >
> > > >
> > >
> > > Hi Steve,
> > >
> > > How much space do you have left on your OS-Drive? To install SP2,
> together
> > > with the backup of the files, you'd need at least 500megs free space.
> > Check
> > > what the size of your paging file is. If you pagefile has reached it's
> > > limits, it'll come up with all kind of weird errors.
> > >
> > > Cheers,
> > >
> > > Robert
> >
> >
>
>

This was, Steve! Sort of...
The very last error of this log is in the wrong format. We need to keep
searching "up" to find one that has a "One, then X, then 8-digit" error
code, such as 0x80070005.

I apologize if I was not clear on this point.

Please do reply back to this post with the error and some surrounding text.

Sincerely,


Pat Walters [MSFT]

"Steve" <> wrote in message
news:...
> I hope this is what you are looking for. Steve
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~
> 2005-01-22 16:02:29-0500 1508 70c AU finished delayed initialization
> 2005-01-22 16:07:29-0500 3588 e08 Out of proc datastore is shutting down
> 2005-01-22 16:07:30-0500 3588 e08 Out of proc datastore is now inactive
> 2005-01-22 16:57:23-0500 1508 5e8 Service received logoff notification
> 2005-01-22 16:57:31-0500 1508 5e8 Service received
SERVICE_CONTROL_SHUTDOWN
> control
> 2005-01-22 16:57:31-0500 1508 70c Exiting Service Main
> 2005-01-22 16:57:32-0500 1508 70c WUAUENG ServiceMain exits. Exit code is
> 0x240001
> 2005-01-22 17:56:21-0500 1488 620 Service Main starts
> 2005-01-22 17:56:22-0500 1488 620 Using BatchFlushAge = 8970.
> 2005-01-22 17:56:22-0500 1488 620 Using SamplingValue = 666.
> 2005-01-22 17:56:22-0500 1488 620 Successfully loaded event namespace
> dictionary.
> 2005-01-22 17:56:22-0500 1488 620 Successfully loaded client event
namespace
> descriptor.
> 2005-01-22 17:56:22-0500 1488 620 Successfully initialized local event
> logger. Events will be logged at
> C:\WINDOWS\SoftwareDistribution\ReportingEvents.lo g.
> 2005-01-22 17:56:22-0500 1488 620 Successfully initialized NT event
logger.
> 2005-01-22 17:56:22-0500 1488 620 Successfully initialized event uploader
0.
> 2005-01-22 17:56:22-0500 1488 620 Successfully initialized event uploader
1.
>
>
> "Pat Walters [MSFT]" <a-> wrote in message
> news:41f9c938$...
> > "Steve",
> >
> > I am sorry that you have encountered this issue. There is a log that is
> > created for all of your windows update downloads. Would you mind
opening
> > it, copying and pasting the latest and most relevant lines from that log
> > back here to the thread?
> >
> > Try this procedure first:
> > 1. Click Start
> > 2. Click "Control Panel"
> > 3. When Control Panel opens, double-click "Add/Remove Programs"
> > 4. When "Add/Remove Programs" opens, search for Windows XP SP2.
> > 5. Assuming you find it here, click the Change/Remove button to remove
it.
> > 6. Once it is removed, please download the redistributable package from
> the
> > following link: (please disregard the IT Professionals and Developers
> > portion of this, as it will run on an individual computer as well: (266
> MB)
> >
> > Short URL: http://tinyurl.com/3qrhg
> >
>
http://www.microsoft.com/downloads/d...5-9e368d3cdb5a
> >
> > Remember to save it first, then install it. If you have trouble with
> this,
> > please send us the Windows Update log.
> >
> > Here is the step by step procedure to copy from the Windows Update log:
> > On Windows XP:
> >
> > 1. Click Start
> > 2. Click Run
> > 3. type: %WINDIR%\WindowsUpdate.log
> > 4. type the <Enter> key, or click OK
> > 5. Next, when the log has opened, scroll all the way to the bottom.
> > 6. Ensure this is the case by clicking anywhere inside the log and
typing
> > the <CTRL> and <End> keys.
> > 7. Now that you are at the bottom of the log, type <CTRL> then the <F>
key
> > for Find.
> > 8. When the Find window opens, in Direction click the "Up" radio button.
> > 9. Still in the Find window, in the Find what: field, type in 0x and
then
> > click the Find Next button.
> > 10. You will find the very latest error, usually in a format such as
> > 0x800732EF or 0xFFFFFB40.
> > 11. Verify that this is related to your installation of XP SP2.
> > 11. Copy the whole line this code is on, and perhaps a few others around
> it,
> > to let us understand the context.
> > 12. Reply to this thread in this newsgroup, and paste the text you
copied
> > from the log.
> >
> >
> > Sincerely,
> >
> >
> > Pat Walters [MSFT]
> >
> > "Steve" <> wrote in message
> > news:...
> > > Plenty of space. Over 30GB!
> > >
> > > Page file is 1.6GB.
> > >
> > > Steve
> > >
> > > "PaddyBob" <> wrote in message
> > > news:53F33177-A1FC-4ACD-9087-...
> > > > "Steve" wrote:
> > > >
> > > > > I have tried everything (I think). I have attempted installation
of
> > SP2
> > > at
> > > > > least 6 times and just spent an hour on the phone with Microsoft
SP2
> > > > > support. Their only answer was to run repair or reformat. Since I
> just
> > > > > recently ran repair, I am hoping someone else has a better answer.
> (I
> > > have
> > > > > the SP2 CD.)
> > > > >
> > > > > Here is what happens:
> > > > >
> > > > > After it does the inspection of the computer and backs up the
files
> > and
> > > > > starts copying files, it gets to a point (different point each
time)
> > and
> > > > > stops, telling me there is a copy error with a particular file
(the
> > file
> > > is
> > > > > different each time). I have also tried in Safe Mode with the same
> > > problem.
> > > > > The specific error is:
> > > > >
> > > > > Copy Error
> > > > > An error occurred while copying file ----------- (always different
> > file)
> > > > > Cannot copy file to destination directory.
> > > > > Click Retry to retry or Cancel to cancel.
> > > > >
> > > > > Retrying does not do anything.
> > > > >
> > > > > Clicking Cancel gives a dialogue box that asks if I want to
continue
> > > without
> > > > > copying the file. If I say yes, it gives me the same error again,
> but
> > > with a
> > > > > different box asking me to check the source location of the file
to
> > make
> > > > > sure the file is there. I check the source and the file is there
to
> be
> > > > > copied, but
> > > > > clicking OK does not work. It tries to copy again and gives the
same
> > > error.
> > > > > The only other choice is to cancel and it restores everything back
> to
> > > the
> > > > > way it was.
> > > > >
> > > > > Any suggestions? Please!
> > > > >
> > > > > Steve
> > > > >
> > > > >
> > > >
> > > > Hi Steve,
> > > >
> > > > How much space do you have left on your OS-Drive? To install SP2,
> > together
> > > > with the backup of the files, you'd need at least 500megs free
space.
> > > Check
> > > > what the size of your paging file is. If you pagefile has reached
it's
> > > > limits, it'll come up with all kind of weird errors.
> > > >
> > > > Cheers,
> > > >
> > > > Robert
> > >
> > >
> >
> >
>
>

OK, sorry. Try this one (I think this is from the SP2 update):

2005-01-22 18:25:39-0500 1488 13c WU client completed and deleted call
{9BF20F87-B930-487E-9F69-46345CFA7706}
2005-01-22 18:25:44-0500 1488 13c REPORT EVENT:
{8FB059A9-09A8-4A19-8F44-F5F26983A354} 250 2005-01-22 18:25:39-0500 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success
Software Synchronization Agent has finished detecting items.
2005-01-22 18:27:16-0500 1488 d0 ISusInternal API failed
CClientCallRecorder:isconnectCall with error 0x8024000c
2005-01-22 18:27:16-0500 4048 b34 ISusInternal:isconnectCall failed,
hr=8024000C
2005-01-22 18:30:39-0500 3128 2d4 Out of proc datastore is shutting down
2005-01-22 18:30:41-0500 3128 2d4 Out of proc datastore is now inactive
2005-01-22 18:42:42-0500 1488 5d4 Service received logoff notification
2005-01-22 18:42:48-0500 1488 5d4 Service received SERVICE_CONTROL_SHUTDOWN
control
2005-01-22 18:42:48-0500 1488 620 Exiting Service Main


"Pat Walters [MSFT]" <a-> wrote in message
news:42000471$...
> This was, Steve! Sort of...
> The very last error of this log is in the wrong format. We need to keep
> searching "up" to find one that has a "One, then X, then 8-digit" error
> code, such as 0x80070005.
>
> I apologize if I was not clear on this point.
>
> Please do reply back to this post with the error and some surrounding
text.
>
> Sincerely,
>
>
> Pat Walters [MSFT]
>
> "Steve" <> wrote in message
> news:...
> > I hope this is what you are looking for. Steve
> > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~
> > 2005-01-22 16:02:29-0500 1508 70c AU finished delayed initialization
> > 2005-01-22 16:07:29-0500 3588 e08 Out of proc datastore is shutting down
> > 2005-01-22 16:07:30-0500 3588 e08 Out of proc datastore is now inactive
> > 2005-01-22 16:57:23-0500 1508 5e8 Service received logoff notification
> > 2005-01-22 16:57:31-0500 1508 5e8 Service received
> SERVICE_CONTROL_SHUTDOWN
> > control
> > 2005-01-22 16:57:31-0500 1508 70c Exiting Service Main
> > 2005-01-22 16:57:32-0500 1508 70c WUAUENG ServiceMain exits. Exit code
is
> > 0x240001
> > 2005-01-22 17:56:21-0500 1488 620 Service Main starts
> > 2005-01-22 17:56:22-0500 1488 620 Using BatchFlushAge = 8970.
> > 2005-01-22 17:56:22-0500 1488 620 Using SamplingValue = 666.
> > 2005-01-22 17:56:22-0500 1488 620 Successfully loaded event namespace
> > dictionary.
> > 2005-01-22 17:56:22-0500 1488 620 Successfully loaded client event
> namespace
> > descriptor.
> > 2005-01-22 17:56:22-0500 1488 620 Successfully initialized local event
> > logger. Events will be logged at
> > C:\WINDOWS\SoftwareDistribution\ReportingEvents.lo g.
> > 2005-01-22 17:56:22-0500 1488 620 Successfully initialized NT event
> logger.
> > 2005-01-22 17:56:22-0500 1488 620 Successfully initialized event
uploader
> 0.
> > 2005-01-22 17:56:22-0500 1488 620 Successfully initialized event
uploader
> 1.
> >
> >
> > "Pat Walters [MSFT]" <a-> wrote in message
> > news:41f9c938$...
> > > "Steve",
> > >
> > > I am sorry that you have encountered this issue. There is a log that
is
> > > created for all of your windows update downloads. Would you mind
> opening
> > > it, copying and pasting the latest and most relevant lines from that
log
> > > back here to the thread?
> > >
> > > Try this procedure first:
> > > 1. Click Start
> > > 2. Click "Control Panel"
> > > 3. When Control Panel opens, double-click "Add/Remove Programs"
> > > 4. When "Add/Remove Programs" opens, search for Windows XP SP2.
> > > 5. Assuming you find it here, click the Change/Remove button to remove
> it.
> > > 6. Once it is removed, please download the redistributable package
from
> > the
> > > following link: (please disregard the IT Professionals and Developers
> > > portion of this, as it will run on an individual computer as well:
(266
> > MB)
> > >
> > > Short URL: http://tinyurl.com/3qrhg
> > >
> >
>
http://www.microsoft.com/downloads/d...5-9e368d3cdb5a
> > >
> > > Remember to save it first, then install it. If you have trouble with
> > this,
> > > please send us the Windows Update log.
> > >
> > > Here is the step by step procedure to copy from the Windows Update
log:
> > > On Windows XP:
> > >
> > > 1. Click Start
> > > 2. Click Run
> > > 3. type: %WINDIR%\WindowsUpdate.log
> > > 4. type the <Enter> key, or click OK
> > > 5. Next, when the log has opened, scroll all the way to the bottom.
> > > 6. Ensure this is the case by clicking anywhere inside the log and
> typing
> > > the <CTRL> and <End> keys.
> > > 7. Now that you are at the bottom of the log, type <CTRL> then the <F>
> key
> > > for Find.
> > > 8. When the Find window opens, in Direction click the "Up" radio
button.
> > > 9. Still in the Find window, in the Find what: field, type in 0x and
> then
> > > click the Find Next button.
> > > 10. You will find the very latest error, usually in a format such as
> > > 0x800732EF or 0xFFFFFB40.
> > > 11. Verify that this is related to your installation of XP SP2.
> > > 11. Copy the whole line this code is on, and perhaps a few others
around
> > it,
> > > to let us understand the context.
> > > 12. Reply to this thread in this newsgroup, and paste the text you
> copied
> > > from the log.
> > >
> > >
> > > Sincerely,
> > >
> > >
> > > Pat Walters [MSFT]
> > >
> > > "Steve" <> wrote in message
> > > news:...
> > > > Plenty of space. Over 30GB!
> > > >
> > > > Page file is 1.6GB.
> > > >
> > > > Steve
> > > >
> > > > "PaddyBob" <> wrote in message
> > > > news:53F33177-A1FC-4ACD-9087-...
> > > > > "Steve" wrote:
> > > > >
> > > > > > I have tried everything (I think). I have attempted installation
> of
> > > SP2
> > > > at
> > > > > > least 6 times and just spent an hour on the phone with Microsoft
> SP2
> > > > > > support. Their only answer was to run repair or reformat. Since
I
> > just
> > > > > > recently ran repair, I am hoping someone else has a better
answer.
> > (I
> > > > have
> > > > > > the SP2 CD.)
> > > > > >
> > > > > > Here is what happens:
> > > > > >
> > > > > > After it does the inspection of the computer and backs up the
> files
> > > and
> > > > > > starts copying files, it gets to a point (different point each
> time)
> > > and
> > > > > > stops, telling me there is a copy error with a particular file
> (the
> > > file
> > > > is
> > > > > > different each time). I have also tried in Safe Mode with the
same
> > > > problem.
> > > > > > The specific error is:
> > > > > >
> > > > > > Copy Error
> > > > > > An error occurred while copying file ----------- (always
different
> > > file)
> > > > > > Cannot copy file to destination directory.
> > > > > > Click Retry to retry or Cancel to cancel.
> > > > > >
> > > > > > Retrying does not do anything.
> > > > > >
> > > > > > Clicking Cancel gives a dialogue box that asks if I want to
> continue
> > > > without
> > > > > > copying the file. If I say yes, it gives me the same error
again,
> > but
> > > > with a
> > > > > > different box asking me to check the source location of the file
> to
> > > make
> > > > > > sure the file is there. I check the source and the file is there
> to
> > be
> > > > > > copied, but
> > > > > > clicking OK does not work. It tries to copy again and gives the
> same
> > > > error.
> > > > > > The only other choice is to cancel and it restores everything
back
> > to
> > > > the
> > > > > > way it was.
> > > > > >
> > > > > > Any suggestions? Please!
> > > > > >
> > > > > > Steve
> > > > > >
> > > > > >
> > > > >
> > > > > Hi Steve,
> > > > >
> > > > > How much space do you have left on your OS-Drive? To install SP2,
> > > together
> > > > > with the backup of the files, you'd need at least 500megs free
> space.
> > > > Check
> > > > > what the size of your paging file is. If you pagefile has reached
> it's
> > > > > limits, it'll come up with all kind of weird errors.
> > > > >
> > > > > Cheers,
> > > > >
> > > > > Robert
> > > >
> > > >
> > >
> > >
> >
> >
>
>

"Steve,"

Thank you for reposting, with this error. Unfortunately, this is one of
those errors where it essentially translates to, "There is nothing left to
do, so exiting." Would you mind searching again a little higher in the log
and reposting? Thank you.

Sincerely,

Pat Walters [MSFT]

"Steve" <> wrote in message
news:#...
> OK, sorry. Try this one (I think this is from the SP2 update):
>
> 2005-01-22 18:25:39-0500 1488 13c WU client completed and deleted call
> {9BF20F87-B930-487E-9F69-46345CFA7706}
> 2005-01-22 18:25:44-0500 1488 13c REPORT EVENT:
> {8FB059A9-09A8-4A19-8F44-F5F26983A354} 250 2005-01-22 18:25:39-0500 1 147
> 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success
> Software Synchronization Agent has finished detecting items.
> 2005-01-22 18:27:16-0500 1488 d0 ISusInternal API failed
> CClientCallRecorder:isconnectCall with error 0x8024000c
> 2005-01-22 18:27:16-0500 4048 b34 ISusInternal:isconnectCall failed,
> hr=8024000C
> 2005-01-22 18:30:39-0500 3128 2d4 Out of proc datastore is shutting down
> 2005-01-22 18:30:41-0500 3128 2d4 Out of proc datastore is now inactive
> 2005-01-22 18:42:42-0500 1488 5d4 Service received logoff notification
> 2005-01-22 18:42:48-0500 1488 5d4 Service received
SERVICE_CONTROL_SHUTDOWN
> control
> 2005-01-22 18:42:48-0500 1488 620 Exiting Service Main
>
>
> "Pat Walters [MSFT]" <a-> wrote in message
> news:42000471$...
> > This was, Steve! Sort of...
> > The very last error of this log is in the wrong format. We need to keep
> > searching "up" to find one that has a "One, then X, then 8-digit" error
> > code, such as 0x80070005.
> >
> > I apologize if I was not clear on this point.
> >
> > Please do reply back to this post with the error and some surrounding
> text.
> >
> > Sincerely,
> >
> >
> > Pat Walters [MSFT]
> >
> > "Steve" <> wrote in message
> > news:...
> > > I hope this is what you are looking for. Steve
> > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~
> > > 2005-01-22 16:02:29-0500 1508 70c AU finished delayed initialization
> > > 2005-01-22 16:07:29-0500 3588 e08 Out of proc datastore is shutting
down
> > > 2005-01-22 16:07:30-0500 3588 e08 Out of proc datastore is now
inactive
> > > 2005-01-22 16:57:23-0500 1508 5e8 Service received logoff notification
> > > 2005-01-22 16:57:31-0500 1508 5e8 Service received
> > SERVICE_CONTROL_SHUTDOWN
> > > control
> > > 2005-01-22 16:57:31-0500 1508 70c Exiting Service Main
> > > 2005-01-22 16:57:32-0500 1508 70c WUAUENG ServiceMain exits. Exit code
> is
> > > 0x240001
> > > 2005-01-22 17:56:21-0500 1488 620 Service Main starts
> > > 2005-01-22 17:56:22-0500 1488 620 Using BatchFlushAge = 8970.
> > > 2005-01-22 17:56:22-0500 1488 620 Using SamplingValue = 666.
> > > 2005-01-22 17:56:22-0500 1488 620 Successfully loaded event namespace
> > > dictionary.
> > > 2005-01-22 17:56:22-0500 1488 620 Successfully loaded client event
> > namespace
> > > descriptor.
> > > 2005-01-22 17:56:22-0500 1488 620 Successfully initialized local event
> > > logger. Events will be logged at
> > > C:\WINDOWS\SoftwareDistribution\ReportingEvents.lo g.
> > > 2005-01-22 17:56:22-0500 1488 620 Successfully initialized NT event
> > logger.
> > > 2005-01-22 17:56:22-0500 1488 620 Successfully initialized event
> uploader
> > 0.
> > > 2005-01-22 17:56:22-0500 1488 620 Successfully initialized event
> uploader
> > 1.
> > >
> > >
> > > "Pat Walters [MSFT]" <a-> wrote in message
> > > news:41f9c938$...
> > > > "Steve",
> > > >
> > > > I am sorry that you have encountered this issue. There is a log
that
> is
> > > > created for all of your windows update downloads. Would you mind
> > opening
> > > > it, copying and pasting the latest and most relevant lines from that
> log
> > > > back here to the thread?
> > > >
> > > > Try this procedure first:
> > > > 1. Click Start
> > > > 2. Click "Control Panel"
> > > > 3. When Control Panel opens, double-click "Add/Remove Programs"
> > > > 4. When "Add/Remove Programs" opens, search for Windows XP SP2.
> > > > 5. Assuming you find it here, click the Change/Remove button to
remove
> > it.
> > > > 6. Once it is removed, please download the redistributable package
> from
> > > the
> > > > following link: (please disregard the IT Professionals and
Developers
> > > > portion of this, as it will run on an individual computer as well:
> (266
> > > MB)
> > > >
> > > > Short URL: http://tinyurl.com/3qrhg
> > > >
> > >
> >
>
http://www.microsoft.com/downloads/d...5-9e368d3cdb5a
> > > >
> > > > Remember to save it first, then install it. If you have trouble
with
> > > this,
> > > > please send us the Windows Update log.
> > > >
> > > > Here is the step by step procedure to copy from the Windows Update
> log:
> > > > On Windows XP:
> > > >
> > > > 1. Click Start
> > > > 2. Click Run
> > > > 3. type: %WINDIR%\WindowsUpdate.log
> > > > 4. type the <Enter> key, or click OK
> > > > 5. Next, when the log has opened, scroll all the way to the bottom.
> > > > 6. Ensure this is the case by clicking anywhere inside the log and
> > typing
> > > > the <CTRL> and <End> keys.
> > > > 7. Now that you are at the bottom of the log, type <CTRL> then the
<F>
> > key
> > > > for Find.
> > > > 8. When the Find window opens, in Direction click the "Up" radio
> button.
> > > > 9. Still in the Find window, in the Find what: field, type in 0x and
> > then
> > > > click the Find Next button.
> > > > 10. You will find the very latest error, usually in a format such as
> > > > 0x800732EF or 0xFFFFFB40.
> > > > 11. Verify that this is related to your installation of XP SP2.
> > > > 11. Copy the whole line this code is on, and perhaps a few others
> around
> > > it,
> > > > to let us understand the context.
> > > > 12. Reply to this thread in this newsgroup, and paste the text you
> > copied
> > > > from the log.
> > > >
> > > >
> > > > Sincerely,
> > > >
> > > >
> > > > Pat Walters [MSFT]
> > > >
> > > > "Steve" <> wrote in message
> > > > news:...
> > > > > Plenty of space. Over 30GB!
> > > > >
> > > > > Page file is 1.6GB.
> > > > >
> > > > > Steve
> > > > >
> > > > > "PaddyBob" <> wrote in message
> > > > > news:53F33177-A1FC-4ACD-9087-...
> > > > > > "Steve" wrote:
> > > > > >
> > > > > > > I have tried everything (I think). I have attempted
installation
> > of
> > > > SP2
> > > > > at
> > > > > > > least 6 times and just spent an hour on the phone with
Microsoft
> > SP2
> > > > > > > support. Their only answer was to run repair or reformat.
Since
> I
> > > just
> > > > > > > recently ran repair, I am hoping someone else has a better
> answer.
> > > (I
> > > > > have
> > > > > > > the SP2 CD.)
> > > > > > >
> > > > > > > Here is what happens:
> > > > > > >
> > > > > > > After it does the inspection of the computer and backs up the
> > files
> > > > and
> > > > > > > starts copying files, it gets to a point (different point each
> > time)
> > > > and
> > > > > > > stops, telling me there is a copy error with a particular file
> > (the
> > > > file
> > > > > is
> > > > > > > different each time). I have also tried in Safe Mode with the
> same
> > > > > problem.
> > > > > > > The specific error is:
> > > > > > >
> > > > > > > Copy Error
> > > > > > > An error occurred while copying file ----------- (always
> different
> > > > file)
> > > > > > > Cannot copy file to destination directory.
> > > > > > > Click Retry to retry or Cancel to cancel.
> > > > > > >
> > > > > > > Retrying does not do anything.
> > > > > > >
> > > > > > > Clicking Cancel gives a dialogue box that asks if I want to
> > continue
> > > > > without
> > > > > > > copying the file. If I say yes, it gives me the same error
> again,
> > > but
> > > > > with a
> > > > > > > different box asking me to check the source location of the
file
> > to
> > > > make
> > > > > > > sure the file is there. I check the source and the file is
there
> > to
> > > be
> > > > > > > copied, but
> > > > > > > clicking OK does not work. It tries to copy again and gives
the
> > same
> > > > > error.
> > > > > > > The only other choice is to cancel and it restores everything
> back
> > > to
> > > > > the
> > > > > > > way it was.
> > > > > > >
> > > > > > > Any suggestions? Please!
> > > > > > >
> > > > > > > Steve
> > > > > > >
> > > > > > >
> > > > > >
> > > > > > Hi Steve,
> > > > > >
> > > > > > How much space do you have left on your OS-Drive? To install
SP2,
> > > > together
> > > > > > with the backup of the files, you'd need at least 500megs free
> > space.
> > > > > Check
> > > > > > what the size of your paging file is. If you pagefile has
reached
> > it's
> > > > > > limits, it'll come up with all kind of weird errors.
> > > > > >
> > > > > > Cheers,
> > > > > >
> > > > > > Robert
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

Any chance I can just send you the entire log?
Steve

"Pat Walters [MSFT]" <a-> wrote in message
news:4202987b$...
> "Steve,"
>
> Thank you for reposting, with this error. Unfortunately, this is one of
> those errors where it essentially translates to, "There is nothing left to
> do, so exiting." Would you mind searching again a little higher in the
log
> and reposting? Thank you.
>
> Sincerely,
>
> Pat Walters [MSFT]
>
> "Steve" <> wrote in message
> news:#...
> > OK, sorry. Try this one (I think this is from the SP2 update):
> >
> > 2005-01-22 18:25:39-0500 1488 13c WU client completed and deleted call
> > {9BF20F87-B930-487E-9F69-46345CFA7706}
> > 2005-01-22 18:25:44-0500 1488 13c REPORT EVENT:
> > {8FB059A9-09A8-4A19-8F44-F5F26983A354} 250 2005-01-22 18:25:39-0500 1
147
> > 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success
> > Software Synchronization Agent has finished detecting items.
> > 2005-01-22 18:27:16-0500 1488 d0 ISusInternal API failed
> > CClientCallRecorder:isconnectCall with error 0x8024000c
> > 2005-01-22 18:27:16-0500 4048 b34 ISusInternal:isconnectCall failed,
> > hr=8024000C
> > 2005-01-22 18:30:39-0500 3128 2d4 Out of proc datastore is shutting down
> > 2005-01-22 18:30:41-0500 3128 2d4 Out of proc datastore is now inactive
> > 2005-01-22 18:42:42-0500 1488 5d4 Service received logoff notification
> > 2005-01-22 18:42:48-0500 1488 5d4 Service received
> SERVICE_CONTROL_SHUTDOWN
> > control
> > 2005-01-22 18:42:48-0500 1488 620 Exiting Service Main
> >
> >
> > "Pat Walters [MSFT]" <a-> wrote in message
> > news:42000471$...
> > > This was, Steve! Sort of...
> > > The very last error of this log is in the wrong format. We need to
keep
> > > searching "up" to find one that has a "One, then X, then 8-digit"
error
> > > code, such as 0x80070005.
> > >
> > > I apologize if I was not clear on this point.
> > >
> > > Please do reply back to this post with the error and some surrounding
> > text.
> > >
> > > Sincerely,
> > >
> > >
> > > Pat Walters [MSFT]
> > >
> > > "Steve" <> wrote in message
> > > news:...
> > > > I hope this is what you are looking for. Steve
> > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~
> > > > 2005-01-22 16:02:29-0500 1508 70c AU finished delayed initialization
> > > > 2005-01-22 16:07:29-0500 3588 e08 Out of proc datastore is shutting
> down
> > > > 2005-01-22 16:07:30-0500 3588 e08 Out of proc datastore is now
> inactive
> > > > 2005-01-22 16:57:23-0500 1508 5e8 Service received logoff
notification
> > > > 2005-01-22 16:57:31-0500 1508 5e8 Service received
> > > SERVICE_CONTROL_SHUTDOWN
> > > > control
> > > > 2005-01-22 16:57:31-0500 1508 70c Exiting Service Main
> > > > 2005-01-22 16:57:32-0500 1508 70c WUAUENG ServiceMain exits. Exit
code
> > is
> > > > 0x240001
> > > > 2005-01-22 17:56:21-0500 1488 620 Service Main starts
> > > > 2005-01-22 17:56:22-0500 1488 620 Using BatchFlushAge = 8970.
> > > > 2005-01-22 17:56:22-0500 1488 620 Using SamplingValue = 666.
> > > > 2005-01-22 17:56:22-0500 1488 620 Successfully loaded event
namespace
> > > > dictionary.
> > > > 2005-01-22 17:56:22-0500 1488 620 Successfully loaded client event
> > > namespace
> > > > descriptor.
> > > > 2005-01-22 17:56:22-0500 1488 620 Successfully initialized local
event
> > > > logger. Events will be logged at
> > > > C:\WINDOWS\SoftwareDistribution\ReportingEvents.lo g.
> > > > 2005-01-22 17:56:22-0500 1488 620 Successfully initialized NT event
> > > logger.
> > > > 2005-01-22 17:56:22-0500 1488 620 Successfully initialized event
> > uploader
> > > 0.
> > > > 2005-01-22 17:56:22-0500 1488 620 Successfully initialized event
> > uploader
> > > 1.
> > > >
> > > >
> > > > "Pat Walters [MSFT]" <a-> wrote in
message
> > > > news:41f9c938$...
> > > > > "Steve",
> > > > >
> > > > > I am sorry that you have encountered this issue. There is a log
> that
> > is
> > > > > created for all of your windows update downloads. Would you mind
> > > opening
> > > > > it, copying and pasting the latest and most relevant lines from
that
> > log
> > > > > back here to the thread?
> > > > >
> > > > > Try this procedure first:
> > > > > 1. Click Start
> > > > > 2. Click "Control Panel"
> > > > > 3. When Control Panel opens, double-click "Add/Remove Programs"
> > > > > 4. When "Add/Remove Programs" opens, search for Windows XP SP2.
> > > > > 5. Assuming you find it here, click the Change/Remove button to
> remove
> > > it.
> > > > > 6. Once it is removed, please download the redistributable package
> > from
> > > > the
> > > > > following link: (please disregard the IT Professionals and
> Developers
> > > > > portion of this, as it will run on an individual computer as well:
> > (266
> > > > MB)
> > > > >
> > > > > Short URL: http://tinyurl.com/3qrhg
> > > > >
> > > >
> > >
> >
>
http://www.microsoft.com/downloads/d...5-9e368d3cdb5a
> > > > >
> > > > > Remember to save it first, then install it. If you have trouble
> with
> > > > this,
> > > > > please send us the Windows Update log.
> > > > >
> > > > > Here is the step by step procedure to copy from the Windows Update
> > log:
> > > > > On Windows XP:
> > > > >
> > > > > 1. Click Start
> > > > > 2. Click Run
> > > > > 3. type: %WINDIR%\WindowsUpdate.log
> > > > > 4. type the <Enter> key, or click OK
> > > > > 5. Next, when the log has opened, scroll all the way to the
bottom.
> > > > > 6. Ensure this is the case by clicking anywhere inside the log and
> > > typing
> > > > > the <CTRL> and <End> keys.
> > > > > 7. Now that you are at the bottom of the log, type <CTRL> then the
> <F>
> > > key
> > > > > for Find.
> > > > > 8. When the Find window opens, in Direction click the "Up" radio
> > button.
> > > > > 9. Still in the Find window, in the Find what: field, type in 0x
and
> > > then
> > > > > click the Find Next button.
> > > > > 10. You will find the very latest error, usually in a format such
as
> > > > > 0x800732EF or 0xFFFFFB40.
> > > > > 11. Verify that this is related to your installation of XP SP2.
> > > > > 11. Copy the whole line this code is on, and perhaps a few others
> > around
> > > > it,
> > > > > to let us understand the context.
> > > > > 12. Reply to this thread in this newsgroup, and paste the text you
> > > copied
> > > > > from the log.
> > > > >
> > > > >
> > > > > Sincerely,
> > > > >
> > > > >
> > > > > Pat Walters [MSFT]
> > > > >
> > > > > "Steve" <> wrote in message
> > > > > news:...
> > > > > > Plenty of space. Over 30GB!
> > > > > >
> > > > > > Page file is 1.6GB.
> > > > > >
> > > > > > Steve
> > > > > >
> > > > > > "PaddyBob" <> wrote in message
> > > > > > news:53F33177-A1FC-4ACD-9087-...
> > > > > > > "Steve" wrote:
> > > > > > >
> > > > > > > > I have tried everything (I think). I have attempted
> installation
> > > of
> > > > > SP2
> > > > > > at
> > > > > > > > least 6 times and just spent an hour on the phone with
> Microsoft
> > > SP2
> > > > > > > > support. Their only answer was to run repair or reformat.
> Since
> > I
> > > > just
> > > > > > > > recently ran repair, I am hoping someone else has a better
> > answer.
> > > > (I
> > > > > > have
> > > > > > > > the SP2 CD.)
> > > > > > > >
> > > > > > > > Here is what happens:
> > > > > > > >
> > > > > > > > After it does the inspection of the computer and backs up
the
> > > files
> > > > > and
> > > > > > > > starts copying files, it gets to a point (different point
each
> > > time)
> > > > > and
> > > > > > > > stops, telling me there is a copy error with a particular
file
> > > (the
> > > > > file
> > > > > > is
> > > > > > > > different each time). I have also tried in Safe Mode with
the
> > same
> > > > > > problem.
> > > > > > > > The specific error is:
> > > > > > > >
> > > > > > > > Copy Error
> > > > > > > > An error occurred while copying file ----------- (always
> > different
> > > > > file)
> > > > > > > > Cannot copy file to destination directory.
> > > > > > > > Click Retry to retry or Cancel to cancel.
> > > > > > > >
> > > > > > > > Retrying does not do anything.
> > > > > > > >
> > > > > > > > Clicking Cancel gives a dialogue box that asks if I want to
> > > continue
> > > > > > without
> > > > > > > > copying the file. If I say yes, it gives me the same error
> > again,
> > > > but
> > > > > > with a
> > > > > > > > different box asking me to check the source location of the
> file
> > > to
> > > > > make
> > > > > > > > sure the file is there. I check the source and the file is
> there
> > > to
> > > > be
> > > > > > > > copied, but
> > > > > > > > clicking OK does not work. It tries to copy again and gives
> the
> > > same
> > > > > > error.
> > > > > > > > The only other choice is to cancel and it restores
everything
> > back
> > > > to
> > > > > > the
> > > > > > > > way it was.
> > > > > > > >
> > > > > > > > Any suggestions? Please!
> > > > > > > >
> > > > > > > > Steve
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > > > Hi Steve,
> > > > > > >
> > > > > > > How much space do you have left on your OS-Drive? To install
> SP2,
> > > > > together
> > > > > > > with the backup of the files, you'd need at least 500megs free
> > > space.
> > > > > > Check
> > > > > > > what the size of your paging file is. If you pagefile has
> reached
> > > it's
> > > > > > > limits, it'll come up with all kind of weird errors.
> > > > > > >
> > > > > > > Cheers,
> > > > > > >
> > > > > > > Robert
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>