Hi Laura,
This error "usually" occurs with bad/corrupted registry keys.
We can try this utility to cleanup the damage.
Windows Installer CleanUp Utility
http://support.microsoft.com/default...b;en-us;290301
WHAT IS THE WINDOWS INSTALLER CLEAN UP UTILITY?
You can use the Windows Installer Clean Up Utility to remove Windows
Installer
settings from your computer if a problem occurs. Although Windows
Installer is
designed to be very robust, Windows Installer can become damaged if any of
the
following issues occurs:
- Your computer's registry becomes corrupted.
- You or someone else inadvertently changes a registry setting that is
used by Windows Installer and that causes a problem.
- The installation of a program that uses Windows Installer (for
example, Microsoft Office 2000) is interrupted.
- There are multiple instances of Setup running at the same time, or
an instance of Setup is "blocked."
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Craig
Microsoft Setup Team
Search our Knowledge Base at
http://support.microsoft.com/default.aspx
Travel to the Windows 2003 Homepage @
http://www.microsoft.com/windowsserver2003/default.mspx
Visit the Windows 2000 Homepage @
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage @
http://www.microsoft.com/ntserver/
NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!
This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.
The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of
Microsoft.
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