SP2 Verizon/MSN Premium DSL Problem

Verizon claims SP2 has bug which causes MSN to fail to
connect to DSL line after "a while". I installed SP2
without a problem (XP Home) when I was still using dial-up
connection. Couple of weeks later I installed Verizon DSL
which included MSN Premium. System worked fine for a
week or so. Then unable to connect. Verizon Support
insisted that there is a bug in SP2 (known and being
worked on by Microsoft). I was forced by Verizon Support
to UNinstall SP2 and reinstall Verizon software
(including MSN Premium).
System then worked briefly. I took it upon myself to
reinstall Verizon software BUT WITHOUT reinstalling MSN.
System is now working. Verizon Support claims that many
other customers are having same problem. I am CONCERNED
because I want to install SP2 but am afraid to.

I doubt the problem is with SP2. I think Verizon doesn't want to fix the
problem because their software is not compatible with SP2 - so they blame
Microsoft. (Do you really believe they can say Microsoft is working a
problem Verizon created?)

Also, you don't need MSN Premium to get on the web; Internet Explorer or any
other browser will work just fine; so that part of their claim is also
bogus.

"Selma" <> wrote in message
news:1dd301c4a2c6$f05875d0$...
> Verizon claims SP2 has bug which causes MSN to fail to
> connect to DSL line after "a while". I installed SP2
> without a problem (XP Home) when I was still using dial-up
> connection. Couple of weeks later I installed Verizon DSL
> which included MSN Premium. System worked fine for a
> week or so. Then unable to connect. Verizon Support
> insisted that there is a bug in SP2 (known and being
> worked on by Microsoft). I was forced by Verizon Support
> to UNinstall SP2 and reinstall Verizon software
> (including MSN Premium).
> System then worked briefly. I took it upon myself to
> reinstall Verizon software BUT WITHOUT reinstalling MSN.
> System is now working. Verizon Support claims that many
> other customers are having same problem. I am CONCERNED
> because I want to install SP2 but am afraid to.

Hello,
I also have Verizon DSL. Installed it several weeks ago but did not install
the MSN part. I noticed when installing from the Verizon CD it does not have
a button to skip installing the MSN part. What I did was just close the
install window when it got to the part where it wanted to install the MSN.
Even so it still installed the software required to install the MSN. I just
went to the add/remove and uninstalled the MSN listed there. I already had
XP Pro SP2 installed and have not had a problem connecting to the Internet.
I hope I presented that so its understandable.

"Jerry" <> wrote in message
news:...
>I doubt the problem is with SP2. I think Verizon doesn't want to fix the
>problem because their software is not compatible with SP2 - so they blame
>Microsoft. (Do you really believe they can say Microsoft is working a
>problem Verizon created?)
>
> Also, you don't need MSN Premium to get on the web; Internet Explorer or
> any other browser will work just fine; so that part of their claim is also
> bogus.
>
> "Selma" <> wrote in message
> news:1dd301c4a2c6$f05875d0$...
>> Verizon claims SP2 has bug which causes MSN to fail to
>> connect to DSL line after "a while". I installed SP2
>> without a problem (XP Home) when I was still using dial-up
>> connection. Couple of weeks later I installed Verizon DSL
>> which included MSN Premium. System worked fine for a
>> week or so. Then unable to connect. Verizon Support
>> insisted that there is a bug in SP2 (known and being
>> worked on by Microsoft). I was forced by Verizon Support
>> to UNinstall SP2 and reinstall Verizon software
>> (including MSN Premium).
>> System then worked briefly. I took it upon myself to
>> reinstall Verizon software BUT WITHOUT reinstalling MSN.
>> System is now working. Verizon Support claims that many
>> other customers are having same problem. I am CONCERNED
>> because I want to install SP2 but am afraid to.
>
>