SP3 has blocked incoming email

Yesterday Microsoft sent me Service Pack 3.

Since then, my main email account with Yahoo has received no emails. I
would normally have had about 15.

The error message says:-
The server responded with an error. Account: '', Server:
'pop.mail.yahoo.co.uk', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy
Server: Cannot connect to the mail server!', Port: 110, Secure(SSL): No,
Server Error: 0x800CCC90, Error Number: 0x800CCC90

I sent myself one using a spare account, with no problems.

Can you tell me how to fix this, or can I roll back to before SP3 was
introduced. I like to keep up to date but want to receive emails even more.

I use Windows XP, Outlook Express

[X-post to OE General]

Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/kb/813514

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT...02111812533106
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


campden wrote:
> Yesterday Microsoft sent me Service Pack 3.
>
> Since then, my main email account with Yahoo has received no emails. I
> would normally have had about 15.
>
> The error message says:-
> The server responded with an error. Account: '', Server:
> 'pop.mail.yahoo.co.uk', Protocol: POP3, Server Response: '-ERR AVG POP3
> Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL):
> No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
>
> I sent myself one using a spare account, with no problems.
>
> Can you tell me how to fix this, or can I roll back to before SP3 was
> introduced. I like to keep up to date but want to receive emails even
> more.
>
> I use Windows XP, Outlook Express

Thank you for your quick reply.

I disabled email scanning, as you suggested and now have a new error message
saying

The connection to the server has failed. Account: '',
Server: 'pop.mail.yahoo.co.uk', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10060, Error Number: 0x800CCC0E

Any ideas?

"PA Bear [MS MVP]" wrote:

> [X-post to OE General]
>
> Troubleshooting error messages that you receive when you are using OL and OE
> http://support.microsoft.com/kb/813514
>
> Disable email scanning by your anti-virus application. It provides no
> additional protection and even Symantec says it's not necessary:
>
> <QP>
> Disabling Email Scanning does not leave you unprotected against viruses that
> are distributed as email attachments. Norton AntiVirus Auto-Protect scans
> incoming files as they are saved to your hard drive, including email and
> email attachments. Email Scanning is just another layer on top of this. To
> make sure that Auto-Protect is providing the maximum protection, keep
> Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
> the most recent virus definitions.
> </QP>
> http://service1.symantec.com/SUPPORT...02111812533106
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> campden wrote:
> > Yesterday Microsoft sent me Service Pack 3.
> >
> > Since then, my main email account with Yahoo has received no emails. I
> > would normally have had about 15.
> >
> > The error message says:-
> > The server responded with an error. Account: '', Server:
> > 'pop.mail.yahoo.co.uk', Protocol: POP3, Server Response: '-ERR AVG POP3
> > Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL):
> > No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
> >
> > I sent myself one using a spare account, with no problems.
> >
> > Can you tell me how to fix this, or can I roll back to before SP3 was
> > introduced. I like to keep up to date but want to receive emails even
> > more.
> >
> > I use Windows XP, Outlook Express
>
>

Thank you for your quick reply.

I disabled email scanning, as you suggested and now have a new failure message

"PA Bear [MS MVP]" wrote:

> [X-post to OE General]
>
> Troubleshooting error messages that you receive when you are using OL and OE
> http://support.microsoft.com/kb/813514
>
> Disable email scanning by your anti-virus application. It provides no
> additional protection and even Symantec says it's not necessary:
>
> <QP>
> Disabling Email Scanning does not leave you unprotected against viruses that
> are distributed as email attachments. Norton AntiVirus Auto-Protect scans
> incoming files as they are saved to your hard drive, including email and
> email attachments. Email Scanning is just another layer on top of this. To
> make sure that Auto-Protect is providing the maximum protection, keep
> Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
> the most recent virus definitions.
> </QP>
> http://service1.symantec.com/SUPPORT...02111812533106
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> campden wrote:
> > Yesterday Microsoft sent me Service Pack 3.
> >
> > Since then, my main email account with Yahoo has received no emails. I
> > would normally have had about 15.
> >
> > The error message says:-
> > The server responded with an error. Account: '', Server:
> > 'pop.mail.yahoo.co.uk', Protocol: POP3, Server Response: '-ERR AVG POP3
> > Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL):
> > No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
> >
> > I sent myself one using a spare account, with no problems.
> >
> > Can you tell me how to fix this, or can I roll back to before SP3 was
> > introduced. I like to keep up to date but want to receive emails even
> > more.
> >
> > I use Windows XP, Outlook Express
>
>

Please could you edit this last post to remove my email address

"campden" wrote:

> Thank you for your quick reply.
>
> I disabled email scanning, as you suggested and now have a new error message
> saying
>
> The connection to the server has failed. Account: '',
> Server: 'pop.mail.yahoo.co.uk', Protocol: POP3, Port: 110, Secure(SSL): No,
> Socket Error: 10060, Error Number: 0x800CCC0E
>
> Any ideas?
>
> "PA Bear [MS MVP]" wrote:
>
> > [X-post to OE General]
> >
> > Troubleshooting error messages that you receive when you are using OL and OE
> > http://support.microsoft.com/kb/813514
> >
> > Disable email scanning by your anti-virus application. It provides no
> > additional protection and even Symantec says it's not necessary:
> >
> > <QP>
> > Disabling Email Scanning does not leave you unprotected against viruses that
> > are distributed as email attachments. Norton AntiVirus Auto-Protect scans
> > incoming files as they are saved to your hard drive, including email and
> > email attachments. Email Scanning is just another layer on top of this. To
> > make sure that Auto-Protect is providing the maximum protection, keep
> > Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
> > the most recent virus definitions.
> > </QP>
> > http://service1.symantec.com/SUPPORT...02111812533106
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.net/
> >
> >
> > campden wrote:
> > > Yesterday Microsoft sent me Service Pack 3.
> > >
> > > Since then, my main email account with Yahoo has received no emails. I
> > > would normally have had about 15.
> > >
> > > The error message says:-
> > > The server responded with an error. Account: '', Server:
> > > 'pop.mail.yahoo.co.uk', Protocol: POP3, Server Response: '-ERR AVG POP3
> > > Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL):
> > > No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
> > >
> > > I sent myself one using a spare account, with no problems.
> > >
> > > Can you tell me how to fix this, or can I roll back to before SP3 was
> > > introduced. I like to keep up to date but want to receive emails even
> > > more.
> > >
> > > I use Windows XP, Outlook Express
> >
> >
>
> Thank you for your quick reply.
>
> I disabled email scanning, as you suggested and now have a new failure message

These posts can't be edited, and are picked up by various news servers all
over the world...your email address will be on usenet for eternity.

"campden" <> wrote in message
news:64ADD3F1-B6CC-4414-BC24-...
:
: Please could you edit this last post to remove my email address
:
:

Simply disabling email scanning usually isn't effective. You need to
uninstall the anti virus program and do a custom re install without the
email scanning module.

"campden" <> wrote in message
news:865278EB-BFFB-4101-AF19-...
: Thank you for your quick reply.
:
: I disabled email scanning, as you suggested and now have a new error
message
: saying
:
: The connection to the server has failed. Account: '',
: Server: 'pop.mail.yahoo.co.uk', Protocol: POP3, Port: 110, Secure(SSL):
No,
: Socket Error: 10060, Error Number: 0x800CCC0E
:
: Any ideas?
:
: "PA Bear [MS MVP]" wrote:
:
: > [X-post to OE General]
: >
: > Troubleshooting error messages that you receive when you are using OL
and OE
: > http://support.microsoft.com/kb/813514
: >
: > Disable email scanning by your anti-virus application. It provides no
: > additional protection and even Symantec says it's not necessary:
: >
: > <QP>
: > Disabling Email Scanning does not leave you unprotected against viruses
that
: > are distributed as email attachments. Norton AntiVirus Auto-Protect
scans
: > incoming files as they are saved to your hard drive, including email and
: > email attachments. Email Scanning is just another layer on top of this.
To
: > make sure that Auto-Protect is providing the maximum protection, keep
: > Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have
: > the most recent virus definitions.
: > </QP>
: > http://service1.symantec.com/SUPPORT...02111812533106
: > --
: > ~Robear Dyer (PA Bear)
: > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
: > AumHa VSOP & Admin http://aumha.net
: > DTS-L http://dts-l.net/
: >
: >
: > campden wrote:
: > > Yesterday Microsoft sent me Service Pack 3.
: > >
: > > Since then, my main email account with Yahoo has received no emails.
I
: > > would normally have had about 15.
: > >
: > > The error message says:-
: > > The server responded with an error. Account: '',
Server:
: > > 'pop.mail.yahoo.co.uk', Protocol: POP3, Server Response: '-ERR AVG
POP3
: > > Proxy Server: Cannot connect to the mail server!', Port: 110,
Secure(SSL):
: > > No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
: > >
: > > I sent myself one using a spare account, with no problems.
: > >
: > > Can you tell me how to fix this, or can I roll back to before SP3 was
: > > introduced. I like to keep up to date but want to receive emails even
: > > more.
: > >
: > > I use Windows XP, Outlook Express
: >
: >
:
: Thank you for your quick reply.
:
: I disabled email scanning, as you suggested and now have a new failure
message

No.

campden wrote:
> Please could you edit this last post to remove my email address
>
> "campden" wrote:
>
>> Thank you for your quick reply.
>>
>> I disabled email scanning, as you suggested and now have a new error
>> message saying
>>
>> The connection to the server has failed. Account: '',
>> Server: 'pop.mail.yahoo.co.uk', Protocol: POP3, Port: 110, Secure(SSL):
>> No,
>> Socket Error: 10060, Error Number: 0x800CCC0E
>>
>> Any ideas?
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> [X-post to OE General]
>>>
>>> Troubleshooting error messages that you receive when you are using OL
>>> and
>>> OE http://support.microsoft.com/kb/813514
>>>
>>> Disable email scanning by your anti-virus application. It provides no
>>> additional protection and even Symantec says it's not necessary:
>>>
>>> <QP>
>>> Disabling Email Scanning does not leave you unprotected against viruses
>>> that are distributed as email attachments. Norton AntiVirus Auto-Protect
>>> scans incoming files as they are saved to your hard drive, including
>>> email and email attachments. Email Scanning is just another layer on top
>>> of this. To make sure that Auto-Protect is providing the maximum
>>> protection, keep Auto-Protect enabled and run LiveUpdate regularly to
>>> ensure that you have the most recent virus definitions.
>>> </QP>
>>> http://service1.symantec.com/SUPPORT...02111812533106
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.net/
>>>
>>>
>>> campden wrote:
>>>> Yesterday Microsoft sent me Service Pack 3.
>>>>
>>>> Since then, my main email account with Yahoo has received no emails.
>>>> I
>>>> would normally have had about 15.
>>>>
>>>> The error message says:-
>>>> The server responded with an error. Account: '',
>>>> Server:
>>>> 'pop.mail.yahoo.co.uk', Protocol: POP3, Server Response: '-ERR AVG POP3
>>>> Proxy Server: Cannot connect to the mail server!', Port: 110,
>>>> Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
>>>>
>>>> I sent myself one using a spare account, with no problems.
>>>>
>>>> Can you tell me how to fix this, or can I roll back to before SP3 was
>>>> introduced. I like to keep up to date but want to receive emails even
>>>> more.
>>>>
>>>> I use Windows XP, Outlook Express
>>>
>>>
>>
>> Thank you for your quick reply.
>>
>> I disabled email scanning, as you suggested and now have a new failure
>> message

Please answer the following questions:

OE Tools | Identities | Manage identities: Is "Main Identity" the only
identity listed here?

Are you running AVG (Free?) v7.5 or v8.0? If the latter, did you upgrade
from v7.5?

What anti-spyware applications (other than Defender) is installed? What
third-party firewall (if any)?

Were any of the above running in the background when you installed WinXP
SP3?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



campden wrote:
> Thank you for your quick reply.
>
> I disabled email scanning, as you suggested and now have a new error
> message
> saying
>
> The connection to the server has failed. Account: '[MUNGE]@yahoo.co.uk',
> Server: 'pop.mail.yahoo.co.uk', Protocol: POP3, Port: 110, Secure(SSL):
> No,
> Socket Error: 10060, Error Number: 0x800CCC0E
>
> Any ideas?
>
> "PA Bear [MS MVP]" wrote:
>> [X-post to OE General]
>>
>> Troubleshooting error messages that you receive when you are using OL and
>> OE http://support.microsoft.com/kb/813514
>>
>> Disable email scanning by your anti-virus application. It provides no
>> additional protection and even Symantec says it's not necessary:
>>
>> <QP>
>> Disabling Email Scanning does not leave you unprotected against viruses
>> that are distributed as email attachments. Norton AntiVirus Auto-Protect
>> scans incoming files as they are saved to your hard drive, including
>> email
>> and email attachments. Email Scanning is just another layer on top of
>> this. To make sure that Auto-Protect is providing the maximum protection,
>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
>> have the most recent virus definitions.
>> </QP>
>> http://service1.symantec.com/SUPPORT...02111812533106
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> campden wrote:
>>> Yesterday Microsoft sent me Service Pack 3.
>>>
>>> Since then, my main email account with Yahoo has received no emails. I
>>> would normally have had about 15.
>>>
>>> The error message says:-
>>> The server responded with an error. Account: '',
>>> Server:
>>> 'pop.mail.yahoo.co.uk', Protocol: POP3, Server Response: '-ERR AVG POP3
>>> Proxy Server: Cannot connect to the mail server!', Port: 110,
>>> Secure(SSL):
>>> No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
>>>
>>> I sent myself one using a spare account, with no problems.
>>>
>>> Can you tell me how to fix this, or can I roll back to before SP3 was
>>> introduced. I like to keep up to date but want to receive emails even
>>> more.
>>>
>>> I use Windows XP, Outlook Express
>>
>>
>
> Thank you for your quick reply.
>
> I disabled email scanning, as you suggested and now have a new failure
> message

I have looked through the article on how to troubleshoot error messages. It
is very comprehensive but a bit complicated for me. If I could understand
it, I too might have MS MVP after my name.

I do not want to bother my ISP, partly because I am not confident of getting
a helpful response but mostly because I can pin point the start of the
problem to downloading Service Pack 3 yesterday.

To answer your questions:-

Only main identity listed
AVG 7.5
I use Spybot Search and destroy, (occasionally) and AdAware as well as AVG.

There was nothing in the task bar showing as running when I installed SP3.

I hope this helps.



"PA Bear [MS MVP]" wrote:

> Please answer the following questions:
>
> OE Tools | Identities | Manage identities: Is "Main Identity" the only
> identity listed here?
>
> Are you running AVG (Free?) v7.5 or v8.0? If the latter, did you upgrade
> from v7.5?
>
> What anti-spyware applications (other than Defender) is installed? What
> third-party firewall (if any)?
>
> Were any of the above running in the background when you installed WinXP
> SP3?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
>
> campden wrote:
> > Thank you for your quick reply.
> >
> > I disabled email scanning, as you suggested and now have a new error
> > message
> > saying
> >
> > The connection to the server has failed. Account: '[MUNGE]@yahoo.co.uk',
> > Server: 'pop.mail.yahoo.co.uk', Protocol: POP3, Port: 110, Secure(SSL):
> > No,
> > Socket Error: 10060, Error Number: 0x800CCC0E
> >
> > Any ideas?
> >
> > "PA Bear [MS MVP]" wrote:
> >> [X-post to OE General]
> >>
> >> Troubleshooting error messages that you receive when you are using OL and
> >> OE http://support.microsoft.com/kb/813514
> >>
> >> Disable email scanning by your anti-virus application. It provides no
> >> additional protection and even Symantec says it's not necessary:
> >>
> >> <QP>
> >> Disabling Email Scanning does not leave you unprotected against viruses
> >> that are distributed as email attachments. Norton AntiVirus Auto-Protect
> >> scans incoming files as they are saved to your hard drive, including
> >> email
> >> and email attachments. Email Scanning is just another layer on top of
> >> this. To make sure that Auto-Protect is providing the maximum protection,
> >> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
> >> have the most recent virus definitions.
> >> </QP>
> >> http://service1.symantec.com/SUPPORT...02111812533106
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >> campden wrote:
> >>> Yesterday Microsoft sent me Service Pack 3.
> >>>
> >>> Since then, my main email account with Yahoo has received no emails. I
> >>> would normally have had about 15.
> >>>
> >>> The error message says:-
> >>> The server responded with an error. Account: '',
> >>> Server:
> >>> 'pop.mail.yahoo.co.uk', Protocol: POP3, Server Response: '-ERR AVG POP3
> >>> Proxy Server: Cannot connect to the mail server!', Port: 110,
> >>> Secure(SSL):
> >>> No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
> >>>
> >>> I sent myself one using a spare account, with no problems.
> >>>
> >>> Can you tell me how to fix this, or can I roll back to before SP3 was
> >>> introduced. I like to keep up to date but want to receive emails even
> >>> more.
> >>>
> >>> I use Windows XP, Outlook Express
> >>
> >>
> >
> > Thank you for your quick reply.
> >
> > I disabled email scanning, as you suggested and now have a new failure
> > message
>
>