Start up freeze

My Dell Dimension is equipped with Vista Ultimate which was installed from
outset and it has always run well. I recently upgraded my broadband
connection (which has always been with BT) to BT Total Broadband with a home
hub

Since then I have has a problem with the start-up. On most occasions, but
not every time the start-up freezes at a stage when the manufacturers name
is displayed on a blue and white screen with a boot f12 command top right of
the screen. Clicking on this does nothing. By trial and error I have found
that I can get my machine to start by switching it off and then off at the
mains plug , then switching off the home hub at the mains. Then reversing
the process by switching the computer on at the mains and then with the
start button and finally when every thing is running switch on the home hub
at the mains thus re-connecting with the internet. No other sequence seems
to work.

Is there a solution please?

John

John-

The first thing I would want to know while troubleshooting this problem
is if completely disconnecting the hub from your computer and booting
when not connected to a network fixes the problem. Since the problem
started when you got this hub, and since power cycling the hub and
system seem to work around the problem, I highly suspect that the hub
has something to do with it. Give that a shot, and let us know the
results. I'll help you in any way I can.

If disconnecting the hub entirely fixes the problem, I'd run a full
diagnostic on the system (from the F12 menu) and if nothing network
related throws an error (with the hub disconnected) I'd call up your
ISP and let them know what's going on.

John
Dell Customer Advocate


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