Still not able to install SP4 - same message...

Hi guys,

I keep getting the same message "The file C:\WINNT\System32\tapi3.dll is
open or in use by another application. Close all other applications and then
click Retry"
Any suggestions???
Thanks in advance!

Hi Ron,

I ran both in Safe Mode - exactly they way you said but unfortunately I got
the same message and was not able to install SP4...Thanks for your
suggestion...

"Ron J" wrote:

> Try running a virus check in safe mode run it abiut three times . Then run
> a goodspy-ware checker. Like Spysweeper etc. run it threee times in safe mode
> as well
>
> "Carolina" wrote:
>
> > Hello Everybody!
> >
> > I hope you can help me out here...
> > I can't install Service Pack 4 for Windows 2000 Pro and the message I get is:
> > "The file C:\WINNT\System32\tapi3.dll is open or in use by another
> > application. Close all other applications and then click Retry"
> > And of course I did close all applications/programs that were running
> > including Antivirus software, firewall, etc. but I still get the same message
> > when trying to install service pack 4 (I tried about 10 times). I have no
> > idea how to disable the program/application that uses this file...

> > Please share any suggestions...Thank you!

"Carolina" <> wrote in message
news:5247EFB5-FFED-494F-8441-...
> Hi guys,
>
> I keep getting the same message "The file C:\WINNT\System32\tapi3.dll is
> open or in use by another application. Close all other applications and then
> click Retry"
> Any suggestions???


Find out which task has it open? <eg>

I'm not familiar with your OS but in XP I would
open a command window and enter:

tasklist /fi "Modules eq tapi3.dll"


The XP Support Tools also has another command line utility called oh
(Object Handles) which could do the same sort of thing with more detail.
Apparently with it the syntax might be

oh tapi3

Hmm... apparently you have to set up your system with gflags
to make that option usable.


Windows 2000 Support Tools has gflags but no oh
It does have tlist which probably substitutes for tasklist
but with a different syntax.

<title>KB246926 - Folder Listing of the Support Tools Included in Windows 2000</title>


BTW you have posted this outside of your original thread.
Others who were reading it may not see this one.


HTH

Robert Aldwinckle
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