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stop: c000021 unknown hard error after installing sp2

 
 
waygol
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      11-12-2005
Tried installing xp pro sp2 three different ways with the same end result.
Get blue screen of death. stop: c000021 unknown hard error.
\systemroot\system32\ntdll.dll.
So here is the scoop.
Dell Dimension 4400 running xp sp1 fine.
Used Microsoft update center to download and install sp2. get blue screen
above at reboot. can start up fine in safe mode. can not start up in safe
mode with networking or normal startup.
So did roll back.
Downloaded full corporate sp2 update and got same result.
So did fresh format and reinstall Dell xp with sp1 to get back to square
one. did all auto updates short of sp2. then tried full corporate xp2
update. same results.
So did fresh format and used dell reinstallation CD with SP2. goes through
and copies all files and when done copying reboots to run setup, get the blue
screen noted above. In addition to above I have tried using a different net
work card.
So anyone have any thoughts? I have done at least 25 computers from sp1 to
sp2 and have never had a situation like this.
 
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waygol
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      11-12-2005
Also checked microsoft site on computer and add in video, modem and network
cards. They are all supported in window xp.

"waygol" wrote:

> Tried installing xp pro sp2 three different ways with the same end result.
> Get blue screen of death. stop: c000021 unknown hard error.
> \systemroot\system32\ntdll.dll.
> So here is the scoop.
> Dell Dimension 4400 running xp sp1 fine.
> Used Microsoft update center to download and install sp2. get blue screen
> above at reboot. can start up fine in safe mode. can not start up in safe
> mode with networking or normal startup.
> So did roll back.
> Downloaded full corporate sp2 update and got same result.
> So did fresh format and reinstall Dell xp with sp1 to get back to square
> one. did all auto updates short of sp2. then tried full corporate xp2
> update. same results.
> So did fresh format and used dell reinstallation CD with SP2. goes through
> and copies all files and when done copying reboots to run setup, get the blue
> screen noted above. In addition to above I have tried using a different net
> work card.
> So anyone have any thoughts? I have done at least 25 computers from sp1 to
> sp2 and have never had a situation like this.

 
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Foquay
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Posts: n/a

 
      11-25-2005
If you have an zip drive, might try in the BIOS change the Drive Type
of the zip drive to none and reboot. Worked on this Dell Dimension
4400 anyway.


waygol wrote:
> Also checked microsoft site on computer and add in video, modem and network
> cards. They are all supported in window xp.
>
> "waygol" wrote:
>
> > Tried installing xp pro sp2 three different ways with the same end result.
> > Get blue screen of death. stop: c000021 unknown hard error.
> > \systemroot\system32\ntdll.dll.
> > So here is the scoop.
> > Dell Dimension 4400 running xp sp1 fine.
> > Used Microsoft update center to download and install sp2. get blue screen
> > above at reboot. can start up fine in safe mode. can not start up in safe
> > mode with networking or normal startup.
> > So did roll back.
> > Downloaded full corporate sp2 update and got same result.
> > So did fresh format and reinstall Dell xp with sp1 to get back to square
> > one. did all auto updates short of sp2. then tried full corporate xp2
> > update. same results.
> > So did fresh format and used dell reinstallation CD with SP2. goes through
> > and copies all files and when done copying reboots to run setup, get the blue
> > screen noted above. In addition to above I have tried using a different net
> > work card.
> > So anyone have any thoughts? I have done at least 25 computers from sp1 to
> > sp2 and have never had a situation like this.


 
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adastra media
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Posts: n/a

 
      10-12-2006
Good Lord, so many times I tried to install the SP2 on my Dell Dimension 4500.

My problem was always the Bluescreen Horror after rebooting and I spent all
these hours restoring to SP1!!!

Problem for me was that I had partitioned the C-drive (having multiple
XP-installations) and after reboot the booting did not find the system. I
really tried all options, using Norton System Works Premier boot-CD and XP
recovery console. But everything failed. And, cursing Dell for not supporting
the problem (other then a link to Microsoft on how to restore to SP1), I
thougt I had to buy myself a new computer.

Until I the other day found the soloution using the XP Recovery Consol.

The crucial issue was that I had to change the booting path using bootcfg
command. This command scans the drive for XP istallations and lets you add
and bootable installations.

I had to do this on both partitions seperately and after doing that I can
now easyly switch between my two XP installations.

TIP : A very useful thing to do before you do the SP2 install, is to install
the Recovery Console on you C-drive On restarting / rebooting you then get
the option to boot into the recovery console on the hard disk and it will
load very much faster from there than from a cd-drive.

The bootcfg command "add" solved my problem. After some trial and error I
messed up the boot-ini file and had to cleans it using the boot.ini edit
function described in the bottom part oft the page here :
http://vlaurie.com/computers2/Articles/bootini.htm

Well, I just wish that Dell would have figured this out for me .... It would
have saved me so many hours failing to install the Windows XP SP2.



"waygol" wrote:

> Tried installing xp pro sp2 three different ways with the same end result.
> Get blue screen of death. stop: c000021 unknown hard error.
> \systemroot\system32\ntdll.dll.
> So here is the scoop.
> Dell Dimension 4400 running xp sp1 fine.
> Used Microsoft update center to download and install sp2. get blue screen
> above at reboot. can start up fine in safe mode. can not start up in safe
> mode with networking or normal startup.
> So did roll back.
> Downloaded full corporate sp2 update and got same result.
> So did fresh format and reinstall Dell xp with sp1 to get back to square
> one. did all auto updates short of sp2. then tried full corporate xp2
> update. same results.
> So did fresh format and used dell reinstallation CD with SP2. goes through
> and copies all files and when done copying reboots to run setup, get the blue
> screen noted above. In addition to above I have tried using a different net
> work card.
> So anyone have any thoughts? I have done at least 25 computers from sp1 to
> sp2 and have never had a situation like this.

 
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adastra media
Guest
Posts: n/a

 
      10-12-2006
Good Lord, so many times I tried to install the SP2 on my Dell Dimension 4500.

My problem was always the Bluescreen Horror after rebooting and I spent all
these hours restoring to SP1!!!

Problem for me was that I had partitioned the C-drive (having multiple
XP-installations) and after reboot the booting did not find the system. I
really tried all options, using Norton System Works Premier boot-CD and XP
recovery console. But everything failed. And, cursing Dell for not supporting
the problem (other then a link to Microsoft on how to restore to SP1), I
thougt I had to buy myself a new computer.

Until I the other day found the soloution using the XP Recovery Consol.

The crucial issue was that I had to change the booting path using bootcfg
command. This command scans the drive for XP istallations and lets you add
and bootable installations.

I had to do this on both partitions seperately and after doing that I can
now easyly switch between my two XP installations.

TIP : A very useful thing to do before you do the SP2 install, is to install
the Recovery Console on you C-drive On restarting / rebooting you then get
the option to boot into the recovery console on the hard disk and it will
load very much faster from there than from a cd-drive.

The bootcfg command "add" solved my problem. After some trial and error I
messed up the boot-ini file and had to cleans it using the boot.ini edit
function described in the bottom part oft the page here :
http://vlaurie.com/computers2/Articles/bootini.htm

Well, I just wish that Dell would have figured this out for me .... It would
have saved me so many hours failing to install the Windows XP SP2.



"waygol" wrote:

> Tried installing xp pro sp2 three different ways with the same end result.
> Get blue screen of death. stop: c000021 unknown hard error.
> \systemroot\system32\ntdll.dll.
> So here is the scoop.
> Dell Dimension 4400 running xp sp1 fine.
> Used Microsoft update center to download and install sp2. get blue screen
> above at reboot. can start up fine in safe mode. can not start up in safe
> mode with networking or normal startup.
> So did roll back.
> Downloaded full corporate sp2 update and got same result.
> So did fresh format and reinstall Dell xp with sp1 to get back to square
> one. did all auto updates short of sp2. then tried full corporate xp2
> update. same results.
> So did fresh format and used dell reinstallation CD with SP2. goes through
> and copies all files and when done copying reboots to run setup, get the blue
> screen noted above. In addition to above I have tried using a different net
> work card.
> So anyone have any thoughts? I have done at least 25 computers from sp1 to
> sp2 and have never had a situation like this.

 
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