stop a windows update from running

Hi, months and months ago (maybe even last summer), during the windows
update process, there was an update for 'security update for microsoft .net
framework, version 1.1 service pace (KB928366). I know many people had
problems with this update failing. I've tried several of the suggestions to
fix it, but to no avail. This update keep loading everytime I start my
computer and the notifier sits in my task bar. When I shut down my computer,
unless I select the option to shut down withoug installing updates, it tries
to run this update....which always ends in error.
My question is....how do I get rid of this update. It does not seem as if
it will ever be successfully installed, so I want it to stop showing up and
attempting to run every time I process other updates.

Full Windows version (e.g., WinXP SP3)?

1. Write down what .NET Framework versions are already installed before you
go uninstalling/removing any of them!

How to determine which versions of the .NET Framework are installed and
whether service packs have been applied
http://support.microsoft.com/kb/318785

2. Now see Resolutions Methods 1 or 2 in
http://support.microsoft.com/kb/923100 (ignore the title).

If no joy, see this related post by my colleague MowGreen:
http://groups.google.com/group/micro...76de7769d04493
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



Swissy wrote:
> Hi, months and months ago (maybe even last summer), during the windows
> update process, there was an update for 'security update for microsoft
> .net
> framework, version 1.1 service pace (KB928366). I know many people had
> problems with this update failing. I've tried several of the suggestions
> to
> fix it, but to no avail. This update keep loading everytime I start my
> computer and the notifier sits in my task bar. When I shut down my
> computer, unless I select the option to shut down withoug installing
> updates, it tries to run this update....which always ends in error.
> My question is....how do I get rid of this update. It does not seem as if
> it will ever be successfully installed, so I want it to stop showing up
> and
> attempting to run every time I process other updates.

I went through the steps to check my versions and then to remove them before
reinstalling. No problem with 2.0 service pack 1, but when I removed 1.1
service pack 1, there were 2 instances of it displayed on my list of programs
in the add/remove program list. I removed one of them, but the other still
remained. When I tried to remove that one, I got a message saying "The
action is only valid for products that are currently installed".
When I tried to download and reinstall 1.1 service pack 1, I get an error
message that says "Upgrade patch cannot be installed by windows installer
service because the program to be updated may be missing, or the upgrade
patch may update a different version of the program".
Do I need to install the 1.1 version before the 1.1 service pack 1? I
successfully downloaded and installed version 2.0 service pack 1.
The other problem that's occurred with these errors, is that my shortcut
icons no longer are displayed on my task bar.
Any help to resolve this .net problem would be appreciated.

"PA Bear [MS MVP]" wrote:

> Full Windows version (e.g., WinXP SP3)?
>
> 1. Write down what .NET Framework versions are already installed before you
> go uninstalling/removing any of them!
>
> How to determine which versions of the .NET Framework are installed and
> whether service packs have been applied
> http://support.microsoft.com/kb/318785
>
> 2. Now see Resolutions Methods 1 or 2 in
> http://support.microsoft.com/kb/923100 (ignore the title).
>
> If no joy, see this related post by my colleague MowGreen:
> http://groups.google.com/group/micro...76de7769d04493
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
>
> Swissy wrote:
> > Hi, months and months ago (maybe even last summer), during the windows
> > update process, there was an update for 'security update for microsoft
> > .net
> > framework, version 1.1 service pace (KB928366). I know many people had
> > problems with this update failing. I've tried several of the suggestions
> > to
> > fix it, but to no avail. This update keep loading everytime I start my
> > computer and the notifier sits in my task bar. When I shut down my
> > computer, unless I select the option to shut down withoug installing
> > updates, it tries to run this update....which always ends in error.
> > My question is....how do I get rid of this update. It does not seem as if
> > it will ever be successfully installed, so I want it to stop showing up
> > and
> > attempting to run every time I process other updates.
>
>

Repost: Please state your full Windows version (e.g., WinXP SP3). We won't
be able to assist you any further without this information.

Did you try Resolution Method 1 (includes running Windows Installer Cleanup
Utility) *and* Method 2 (includes running the .NET Framework automatic
cleanup tool) in http://support.microsoft.com/kb/923100 ?
--
~PA Bear


Swissy wrote:
> I went through the steps to check my versions and then to remove them
> before
> reinstalling. No problem with 2.0 service pack 1, but when I removed 1.1
> service pack 1, there were 2 instances of it displayed on my list of
> programs in the add/remove program list. I removed one of them, but the
> other still remained. When I tried to remove that one, I got a message
> saying "The action is only valid for products that are currently
> installed".
> When I tried to download and reinstall 1.1 service pack 1, I get an error
> message that says "Upgrade patch cannot be installed by windows installer
> service because the program to be updated may be missing, or the upgrade
> patch may update a different version of the program".
> Do I need to install the 1.1 version before the 1.1 service pack 1? I
> successfully downloaded and installed version 2.0 service pack 1.
> The other problem that's occurred with these errors, is that my shortcut
> icons no longer are displayed on my task bar.
> Any help to resolve this .net problem would be appreciated.
>
> "PA Bear [MS MVP]" wrote:
>> Full Windows version (e.g., WinXP SP3)?
>>
>> 1. Write down what .NET Framework versions are already installed before
>> you
>> go uninstalling/removing any of them!
>>
>> How to determine which versions of the .NET Framework are installed and
>> whether service packs have been applied
>> http://support.microsoft.com/kb/318785
>>
>> 2. Now see Resolutions Methods 1 or 2 in
>> http://support.microsoft.com/kb/923100 (ignore the title).
>>
>> If no joy, see this related post by my colleague MowGreen:
>> http://groups.google.com/group/micro...76de7769d04493
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>>
>> Swissy wrote:
>>> Hi, months and months ago (maybe even last summer), during the windows
>>> update process, there was an update for 'security update for microsoft
>>> .net
>>> framework, version 1.1 service pace (KB928366). I know many people had
>>> problems with this update failing. I've tried several of the
>>> suggestions
>>> to
>>> fix it, but to no avail. This update keep loading everytime I start my
>>> computer and the notifier sits in my task bar. When I shut down my
>>> computer, unless I select the option to shut down withoug installing
>>> updates, it tries to run this update....which always ends in error.
>>> My question is....how do I get rid of this update. It does not seem as
>>> if
>>> it will ever be successfully installed, so I want it to stop showing up
>>> and
>>> attempting to run every time I process other updates.

I have Windows XP SP3.
I did try both methods. When I tried running the windows installer cleanup,
it did not show any .net frameworks on the list.

"PA Bear [MS MVP]" wrote:

> Repost: Please state your full Windows version (e.g., WinXP SP3). We won't
> be able to assist you any further without this information.
>
> Did you try Resolution Method 1 (includes running Windows Installer Cleanup
> Utility) *and* Method 2 (includes running the .NET Framework automatic
> cleanup tool) in http://support.microsoft.com/kb/923100 ?
> --
> ~PA Bear
>
>
> Swissy wrote:
> > I went through the steps to check my versions and then to remove them
> > before
> > reinstalling. No problem with 2.0 service pack 1, but when I removed 1.1
> > service pack 1, there were 2 instances of it displayed on my list of
> > programs in the add/remove program list. I removed one of them, but the
> > other still remained. When I tried to remove that one, I got a message
> > saying "The action is only valid for products that are currently
> > installed".
> > When I tried to download and reinstall 1.1 service pack 1, I get an error
> > message that says "Upgrade patch cannot be installed by windows installer
> > service because the program to be updated may be missing, or the upgrade
> > patch may update a different version of the program".
> > Do I need to install the 1.1 version before the 1.1 service pack 1? I
> > successfully downloaded and installed version 2.0 service pack 1.
> > The other problem that's occurred with these errors, is that my shortcut
> > icons no longer are displayed on my task bar.
> > Any help to resolve this .net problem would be appreciated.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Full Windows version (e.g., WinXP SP3)?
> >>
> >> 1. Write down what .NET Framework versions are already installed before
> >> you
> >> go uninstalling/removing any of them!
> >>
> >> How to determine which versions of the .NET Framework are installed and
> >> whether service packs have been applied
> >> http://support.microsoft.com/kb/318785
> >>
> >> 2. Now see Resolutions Methods 1 or 2 in
> >> http://support.microsoft.com/kb/923100 (ignore the title).
> >>
> >> If no joy, see this related post by my colleague MowGreen:
> >> http://groups.google.com/group/micro...76de7769d04493
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >>
> >> Swissy wrote:
> >>> Hi, months and months ago (maybe even last summer), during the windows
> >>> update process, there was an update for 'security update for microsoft
> >>> .net
> >>> framework, version 1.1 service pace (KB928366). I know many people had
> >>> problems with this update failing. I've tried several of the
> >>> suggestions
> >>> to
> >>> fix it, but to no avail. This update keep loading everytime I start my
> >>> computer and the notifier sits in my task bar. When I shut down my
> >>> computer, unless I select the option to shut down withoug installing
> >>> updates, it tries to run this update....which always ends in error.
> >>> My question is....how do I get rid of this update. It does not seem as
> >>> if
> >>> it will ever be successfully installed, so I want it to stop showing up
> >>> and
> >>> attempting to run every time I process other updates.
>
>

What .NET Framework versions were installed before you ran both utlities,
Swissy?

Does Windows Update offer you any .NET Framework updates or SPs now (e.g.,
KB928366)?


Swissy wrote:
> I have Windows XP SP3.
> I did try both methods. When I tried running the windows installer
> cleanup,
> it did not show any .net frameworks on the list.
>
> "PA Bear [MS MVP]" wrote:
>> Repost: Please state your full Windows version (e.g., WinXP SP3). We
>> won't
>> be able to assist you any further without this information.
>>
>> Did you try Resolution Method 1 (includes running Windows Installer
>> Cleanup
>> Utility) *and* Method 2 (includes running the .NET Framework automatic
>> cleanup tool) in http://support.microsoft.com/kb/923100 ?
>> --
>> Swissy wrote:
>>> I went through the steps to check my versions and then to remove them
>>> before
>>> reinstalling. No problem with 2.0 service pack 1, but when I removed
>>> 1.1
>>> service pack 1, there were 2 instances of it displayed on my list of
>>> programs in the add/remove program list. I removed one of them, but the
>>> other still remained. When I tried to remove that one, I got a message
>>> saying "The action is only valid for products that are currently
>>> installed".
>>> When I tried to download and reinstall 1.1 service pack 1, I get an
>>> error
>>> message that says "Upgrade patch cannot be installed by windows
>>> installer
>>> service because the program to be updated may be missing, or the upgrade
>>> patch may update a different version of the program".
>>> Do I need to install the 1.1 version before the 1.1 service pack 1? I
>>> successfully downloaded and installed version 2.0 service pack 1.
>>> The other problem that's occurred with these errors, is that my shortcut
>>> icons no longer are displayed on my task bar.
>>> Any help to resolve this .net problem would be appreciated.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Full Windows version (e.g., WinXP SP3)?
>>>>
>>>> 1. Write down what .NET Framework versions are already installed before
>>>> you
>>>> go uninstalling/removing any of them!
>>>>
>>>> How to determine which versions of the .NET Framework are installed and
>>>> whether service packs have been applied
>>>> http://support.microsoft.com/kb/318785
>>>>
>>>> 2. Now see Resolutions Methods 1 or 2 in
>>>> http://support.microsoft.com/kb/923100 (ignore the title).
>>>>
>>>> If no joy, see this related post by my colleague MowGreen:
>>>> http://groups.google.com/group/micro...76de7769d04493
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>>
>>>>
>>>> Swissy wrote:
>>>>> Hi, months and months ago (maybe even last summer), during the
>>>>> windows
>>>>> update process, there was an update for 'security update for microsoft
>>>>> .net
>>>>> framework, version 1.1 service pace (KB928366). I know many people
>>>>> had
>>>>> problems with this update failing. I've tried several of the
>>>>> suggestions
>>>>> to
>>>>> fix it, but to no avail. This update keep loading everytime I start
>>>>> my
>>>>> computer and the notifier sits in my task bar. When I shut down my
>>>>> computer, unless I select the option to shut down withoug installing
>>>>> updates, it tries to run this update....which always ends in error.
>>>>> My question is....how do I get rid of this update. It does not seem
>>>>> as
>>>>> if
>>>>> it will ever be successfully installed, so I want it to stop showing
>>>>> up
>>>>> and
>>>>> attempting to run every time I process other updates.

I had 1.1 service pack 1, (version 1.1.4322.2032) as well as a 1.1 hotfix
(KB886903), which I also cannot remove via add/delete program and 2.0 service
pack 1 (2.0.50727.1433).
I successfully removed the 2.0 version and reinstalled the updated one again.
The only windows update I get is the KB928366 which I have never been able
to install because I keep getting an error on it. That's what started this
whole problem by trying to get that update to install properly.

"PA Bear [MS MVP]" wrote:

> What .NET Framework versions were installed before you ran both utlities,
> Swissy?
>
> Does Windows Update offer you any .NET Framework updates or SPs now (e.g.,
> KB928366)?
>
>
> Swissy wrote:
> > I have Windows XP SP3.
> > I did try both methods. When I tried running the windows installer
> > cleanup,
> > it did not show any .net frameworks on the list.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Repost: Please state your full Windows version (e.g., WinXP SP3). We
> >> won't
> >> be able to assist you any further without this information.
> >>
> >> Did you try Resolution Method 1 (includes running Windows Installer
> >> Cleanup
> >> Utility) *and* Method 2 (includes running the .NET Framework automatic
> >> cleanup tool) in http://support.microsoft.com/kb/923100 ?
> >> --
> >> Swissy wrote:
> >>> I went through the steps to check my versions and then to remove them
> >>> before
> >>> reinstalling. No problem with 2.0 service pack 1, but when I removed
> >>> 1.1
> >>> service pack 1, there were 2 instances of it displayed on my list of
> >>> programs in the add/remove program list. I removed one of them, but the
> >>> other still remained. When I tried to remove that one, I got a message
> >>> saying "The action is only valid for products that are currently
> >>> installed".
> >>> When I tried to download and reinstall 1.1 service pack 1, I get an
> >>> error
> >>> message that says "Upgrade patch cannot be installed by windows
> >>> installer
> >>> service because the program to be updated may be missing, or the upgrade
> >>> patch may update a different version of the program".
> >>> Do I need to install the 1.1 version before the 1.1 service pack 1? I
> >>> successfully downloaded and installed version 2.0 service pack 1.
> >>> The other problem that's occurred with these errors, is that my shortcut
> >>> icons no longer are displayed on my task bar.
> >>> Any help to resolve this .net problem would be appreciated.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Full Windows version (e.g., WinXP SP3)?
> >>>>
> >>>> 1. Write down what .NET Framework versions are already installed before
> >>>> you
> >>>> go uninstalling/removing any of them!
> >>>>
> >>>> How to determine which versions of the .NET Framework are installed and
> >>>> whether service packs have been applied
> >>>> http://support.microsoft.com/kb/318785
> >>>>
> >>>> 2. Now see Resolutions Methods 1 or 2 in
> >>>> http://support.microsoft.com/kb/923100 (ignore the title).
> >>>>
> >>>> If no joy, see this related post by my colleague MowGreen:
> >>>> http://groups.google.com/group/micro...76de7769d04493
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.net/
> >>>>
> >>>>
> >>>>
> >>>> Swissy wrote:
> >>>>> Hi, months and months ago (maybe even last summer), during the
> >>>>> windows
> >>>>> update process, there was an update for 'security update for microsoft
> >>>>> .net
> >>>>> framework, version 1.1 service pace (KB928366). I know many people
> >>>>> had
> >>>>> problems with this update failing. I've tried several of the
> >>>>> suggestions
> >>>>> to
> >>>>> fix it, but to no avail. This update keep loading everytime I start
> >>>>> my
> >>>>> computer and the notifier sits in my task bar. When I shut down my
> >>>>> computer, unless I select the option to shut down withoug installing
> >>>>> updates, it tries to run this update....which always ends in error.
> >>>>> My question is....how do I get rid of this update. It does not seem
> >>>>> as
> >>>>> if
> >>>>> it will ever be successfully installed, so I want it to stop showing
> >>>>> up
> >>>>> and
> >>>>> attempting to run every time I process other updates.
>
>

=> Please confirm the following in your next reply (answer by number; e.g.,
"1. Yes"):

1. You're currently running WinXP SP3 (yes/no)

2. You ran the .NET Framework automatic cleanup tool (as well as the Windows
Installer Cleanup Utility) and it did NOT remove .NET Framework 1.1 SP1.
(yes/no)

3. .NET Framework 1.1 SP1 is still listed in Add/Remove Programs and you
cannot:

(a) download KB928366, saving it to your desktop, from
http://www.microsoft.com/downloads/d...E-9A01345A8603
and

(b) install it manually by double-clicking on saved file
(NDP1.0sp3-KB928367-X86-Enu.exe). (yes/no)

=> Please answer the following questions in your next reply (answer by
number):

4a. What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?

4b. Were any of the applications in #4a above running in the background when
you installed WinXP SP3? (yes/no)

>> The other problem that's occurred with these errors, is that my shortcut
>> icons no longer are displayed on my task bar.

5. Did this behavior start just after you installed WinXP SP3? (yes/no)

Thanks.
--
~PA Bear


Swissy wrote:
> I had 1.1 service pack 1, (version 1.1.4322.2032) as well as a 1.1 hotfix
> (KB886903), which I also cannot remove via add/delete program and 2.0
> service pack 1 (2.0.50727.1433).
> I successfully removed the 2.0 version and reinstalled the updated one
> again. The only windows update I get is the KB928366 which I have never
> been able to install because I keep getting an error on it. That's what
> started this whole problem by trying to get that update to install
> properly.
>
> "PA Bear [MS MVP]" wrote:
>
>> What .NET Framework versions were installed before you ran both utlities,
>> Swissy?
>>
>> Does Windows Update offer you any .NET Framework updates or SPs now
>> (e.g.,
>> KB928366)?
>>
>> Swissy wrote:
>>> I have Windows XP SP3.
>>> I did try both methods. When I tried running the windows installer
>>> cleanup,
>>> it did not show any .net frameworks on the list.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Repost: Please state your full Windows version (e.g., WinXP SP3). We
>>>> won't
>>>> be able to assist you any further without this information.
>>>>
>>>> Did you try Resolution Method 1 (includes running Windows Installer
>>>> Cleanup
>>>> Utility) *and* Method 2 (includes running the .NET Framework automatic
>>>> cleanup tool) in http://support.microsoft.com/kb/923100 ?
>>>> --
>>>> Swissy wrote:
>>>>> I went through the steps to check my versions and then to remove them
>>>>> before
>>>>> reinstalling. No problem with 2.0 service pack 1, but when I removed
>>>>> 1.1
>>>>> service pack 1, there were 2 instances of it displayed on my list of
>>>>> programs in the add/remove program list. I removed one of them, but
>>>>> the
>>>>> other still remained. When I tried to remove that one, I got a
>>>>> message
>>>>> saying "The action is only valid for products that are currently
>>>>> installed".
>>>>> When I tried to download and reinstall 1.1 service pack 1, I get an
>>>>> error
>>>>> message that says "Upgrade patch cannot be installed by windows
>>>>> installer
>>>>> service because the program to be updated may be missing, or the
>>>>> upgrade
>>>>> patch may update a different version of the program".
>>>>> Do I need to install the 1.1 version before the 1.1 service pack 1?
>>>>> I
>>>>> successfully downloaded and installed version 2.0 service pack 1.
>>>>> The other problem that's occurred with these errors, is that my
>>>>> shortcut
>>>>> icons no longer are displayed on my task bar.
>>>>> Any help to resolve this .net problem would be appreciated.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> Full Windows version (e.g., WinXP SP3)?
>>>>>>
>>>>>> 1. Write down what .NET Framework versions are already installed
>>>>>> before
>>>>>> you
>>>>>> go uninstalling/removing any of them!
>>>>>>
>>>>>> How to determine which versions of the .NET Framework are installed
>>>>>> and
>>>>>> whether service packs have been applied
>>>>>> http://support.microsoft.com/kb/318785
>>>>>>
>>>>>> 2. Now see Resolutions Methods 1 or 2 in
>>>>>> http://support.microsoft.com/kb/923100 (ignore the title).
>>>>>>
>>>>>> If no joy, see this related post by my colleague MowGreen:
>>>>>> http://groups.google.com/group/micro...76de7769d04493
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>> DTS-L http://dts-l.net/
>>>>>>
>>>>>>
>>>>>>
>>>>>> Swissy wrote:
>>>>>>> Hi, months and months ago (maybe even last summer), during the
>>>>>>> windows
>>>>>>> update process, there was an update for 'security update for
>>>>>>> microsoft
>>>>>>> .net
>>>>>>> framework, version 1.1 service pace (KB928366). I know many people
>>>>>>> had
>>>>>>> problems with this update failing. I've tried several of the
>>>>>>> suggestions
>>>>>>> to
>>>>>>> fix it, but to no avail. This update keep loading everytime I start
>>>>>>> my
>>>>>>> computer and the notifier sits in my task bar. When I shut down my
>>>>>>> computer, unless I select the option to shut down withoug installing
>>>>>>> updates, it tries to run this update....which always ends in error.
>>>>>>> My question is....how do I get rid of this update. It does not seem
>>>>>>> as
>>>>>>> if
>>>>>>> it will ever be successfully installed, so I want it to stop showing
>>>>>>> up
>>>>>>> and
>>>>>>> attempting to run every time I process other updates.

1. yes
2. yes - but neither were successful (error on NET Framework automatic
cleanup tool and the Windows
> Installer Cleanup Utility did not list the .net framwork to select)
3. yes
4a) Norton Antivirus 2008, Adaware
4b) don't recall. service pack 3 did update successfully though with no
problems.
5. no (started after I attempted to remove .net 1.1 sp1).


"PA Bear [MS MVP]" wrote:

> => Please confirm the following in your next reply (answer by number; e.g.,
> "1. Yes"):
>
> 1. You're currently running WinXP SP3 (yes/no)
>
> 2. You ran the .NET Framework automatic cleanup tool (as well as the Windows
> Installer Cleanup Utility) and it did NOT remove .NET Framework 1.1 SP1.
> (yes/no)
>
> 3. .NET Framework 1.1 SP1 is still listed in Add/Remove Programs and you
> cannot:
>
> (a) download KB928366, saving it to your desktop, from
> http://www.microsoft.com/downloads/d...E-9A01345A8603
> and
>
> (b) install it manually by double-clicking on saved file
> (NDP1.0sp3-KB928367-X86-Enu.exe). (yes/no)
>
> => Please answer the following questions in your next reply (answer by
> number):
>
> 4a. What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)?
>
> 4b. Were any of the applications in #4a above running in the background when
> you installed WinXP SP3? (yes/no)
>
> >> The other problem that's occurred with these errors, is that my shortcut
> >> icons no longer are displayed on my task bar.
>
> 5. Did this behavior start just after you installed WinXP SP3? (yes/no)
>
> Thanks.
> --
> ~PA Bear
>
>
> Swissy wrote:
> > I had 1.1 service pack 1, (version 1.1.4322.2032) as well as a 1.1 hotfix
> > (KB886903), which I also cannot remove via add/delete program and 2.0
> > service pack 1 (2.0.50727.1433).
> > I successfully removed the 2.0 version and reinstalled the updated one
> > again. The only windows update I get is the KB928366 which I have never
> > been able to install because I keep getting an error on it. That's what
> > started this whole problem by trying to get that update to install
> > properly.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> What .NET Framework versions were installed before you ran both utlities,
> >> Swissy?
> >>
> >> Does Windows Update offer you any .NET Framework updates or SPs now
> >> (e.g.,
> >> KB928366)?
> >>
> >> Swissy wrote:
> >>> I have Windows XP SP3.
> >>> I did try both methods. When I tried running the windows installer
> >>> cleanup,
> >>> it did not show any .net frameworks on the list.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Repost: Please state your full Windows version (e.g., WinXP SP3). We
> >>>> won't
> >>>> be able to assist you any further without this information.
> >>>>
> >>>> Did you try Resolution Method 1 (includes running Windows Installer
> >>>> Cleanup
> >>>> Utility) *and* Method 2 (includes running the .NET Framework automatic
> >>>> cleanup tool) in http://support.microsoft.com/kb/923100 ?
> >>>> --
> >>>> Swissy wrote:
> >>>>> I went through the steps to check my versions and then to remove them
> >>>>> before
> >>>>> reinstalling. No problem with 2.0 service pack 1, but when I removed
> >>>>> 1.1
> >>>>> service pack 1, there were 2 instances of it displayed on my list of
> >>>>> programs in the add/remove program list. I removed one of them, but
> >>>>> the
> >>>>> other still remained. When I tried to remove that one, I got a
> >>>>> message
> >>>>> saying "The action is only valid for products that are currently
> >>>>> installed".
> >>>>> When I tried to download and reinstall 1.1 service pack 1, I get an
> >>>>> error
> >>>>> message that says "Upgrade patch cannot be installed by windows
> >>>>> installer
> >>>>> service because the program to be updated may be missing, or the
> >>>>> upgrade
> >>>>> patch may update a different version of the program".
> >>>>> Do I need to install the 1.1 version before the 1.1 service pack 1?
> >>>>> I
> >>>>> successfully downloaded and installed version 2.0 service pack 1.
> >>>>> The other problem that's occurred with these errors, is that my
> >>>>> shortcut
> >>>>> icons no longer are displayed on my task bar.
> >>>>> Any help to resolve this .net problem would be appreciated.
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>> Full Windows version (e.g., WinXP SP3)?
> >>>>>>
> >>>>>> 1. Write down what .NET Framework versions are already installed
> >>>>>> before
> >>>>>> you
> >>>>>> go uninstalling/removing any of them!
> >>>>>>
> >>>>>> How to determine which versions of the .NET Framework are installed
> >>>>>> and
> >>>>>> whether service packs have been applied
> >>>>>> http://support.microsoft.com/kb/318785
> >>>>>>
> >>>>>> 2. Now see Resolutions Methods 1 or 2 in
> >>>>>> http://support.microsoft.com/kb/923100 (ignore the title).
> >>>>>>
> >>>>>> If no joy, see this related post by my colleague MowGreen:
> >>>>>> http://groups.google.com/group/micro...76de7769d04493
> >>>>>> --
> >>>>>> ~Robear Dyer (PA Bear)
> >>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >>>>>> AumHa VSOP & Admin http://aumha.net
> >>>>>> DTS-L http://dts-l.net/
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> Swissy wrote:
> >>>>>>> Hi, months and months ago (maybe even last summer), during the
> >>>>>>> windows
> >>>>>>> update process, there was an update for 'security update for
> >>>>>>> microsoft
> >>>>>>> .net
> >>>>>>> framework, version 1.1 service pace (KB928366). I know many people
> >>>>>>> had
> >>>>>>> problems with this update failing. I've tried several of the
> >>>>>>> suggestions
> >>>>>>> to
> >>>>>>> fix it, but to no avail. This update keep loading everytime I start
> >>>>>>> my
> >>>>>>> computer and the notifier sits in my task bar. When I shut down my
> >>>>>>> computer, unless I select the option to shut down withoug installing
> >>>>>>> updates, it tries to run this update....which always ends in error.
> >>>>>>> My question is....how do I get rid of this update. It does not seem
> >>>>>>> as
> >>>>>>> if
> >>>>>>> it will ever be successfully installed, so I want it to stop showing
> >>>>>>> up
> >>>>>>> and
> >>>>>>> attempting to run every time I process other updates.
>
>

There's not a doubt in my mind that NAV (and/or possibly Ad-Aware Pro's
Ad-Watch) is causing this problem. However, I'm not going to fight that
battle. Open a free support incident, please.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (i.e., KB928366).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Swissy wrote:
> 1. yes
> 2. yes - but neither were successful (error on NET Framework automatic
> cleanup tool and the Windows
>> Installer Cleanup Utility did not list the .net framwork to select)
> 3. yes
> 4a) Norton Antivirus 2008, Adaware
> 4b) don't recall. service pack 3 did update successfully though with no
> problems.
> 5. no (started after I attempted to remove .net 1.1 sp1).
>
>
> "PA Bear [MS MVP]" wrote:
>
>> => Please confirm the following in your next reply (answer by number;
>> e.g.,
>> "1. Yes"):
>>
>> 1. You're currently running WinXP SP3 (yes/no)
>>
>> 2. You ran the .NET Framework automatic cleanup tool (as well as the
>> Windows Installer Cleanup Utility) and it did NOT remove .NET Framework
>> 1.1 SP1. (yes/no)
>>
>> 3. .NET Framework 1.1 SP1 is still listed in Add/Remove Programs and you
>> cannot:
>>
>> (a) download KB928366, saving it to your desktop, from
>> http://www.microsoft.com/downloads/d...E-9A01345A8603
>> and
>>
>> (b) install it manually by double-clicking on saved file
>> (NDP1.0sp3-KB928367-X86-Enu.exe). (yes/no)
>>
>> => Please answer the following questions in your next reply (answer by
>> number):
>>
>> 4a. What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall
>> (if any)?
>>
>> 4b. Were any of the applications in #4a above running in the background
>> when you installed WinXP SP3? (yes/no)
>>
>>>> The other problem that's occurred with these errors, is that my
>>>> shortcut
>>>> icons no longer are displayed on my task bar.
>>
>> 5. Did this behavior start just after you installed WinXP SP3? (yes/no)
>>
>> Thanks.
>> --
>> ~PA Bear
>>
>>
>> Swissy wrote:
>>> I had 1.1 service pack 1, (version 1.1.4322.2032) as well as a 1.1
>>> hotfix
>>> (KB886903), which I also cannot remove via add/delete program and 2.0
>>> service pack 1 (2.0.50727.1433).
>>> I successfully removed the 2.0 version and reinstalled the updated one
>>> again. The only windows update I get is the KB928366 which I have never
>>> been able to install because I keep getting an error on it. That's what
>>> started this whole problem by trying to get that update to install
>>> properly.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> What .NET Framework versions were installed before you ran both
>>>> utlities,
>>>> Swissy?
>>>>
>>>> Does Windows Update offer you any .NET Framework updates or SPs now
>>>> (e.g.,
>>>> KB928366)?
>>>>
>>>> Swissy wrote:
>>>>> I have Windows XP SP3.
>>>>> I did try both methods. When I tried running the windows installer
>>>>> cleanup,
>>>>> it did not show any .net frameworks on the list.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> Repost: Please state your full Windows version (e.g., WinXP SP3). We
>>>>>> won't
>>>>>> be able to assist you any further without this information.
>>>>>>
>>>>>> Did you try Resolution Method 1 (includes running Windows Installer
>>>>>> Cleanup
>>>>>> Utility) *and* Method 2 (includes running the .NET Framework
>>>>>> automatic
>>>>>> cleanup tool) in http://support.microsoft.com/kb/923100 ?
>>>>>> --
>>>>>> Swissy wrote:
>>>>>>> I went through the steps to check my versions and then to remove
>>>>>>> them
>>>>>>> before
>>>>>>> reinstalling. No problem with 2.0 service pack 1, but when I
>>>>>>> removed
>>>>>>> 1.1
>>>>>>> service pack 1, there were 2 instances of it displayed on my list of
>>>>>>> programs in the add/remove program list. I removed one of them, but
>>>>>>> the
>>>>>>> other still remained. When I tried to remove that one, I got a
>>>>>>> message
>>>>>>> saying "The action is only valid for products that are currently
>>>>>>> installed".
>>>>>>> When I tried to download and reinstall 1.1 service pack 1, I get an
>>>>>>> error
>>>>>>> message that says "Upgrade patch cannot be installed by windows
>>>>>>> installer
>>>>>>> service because the program to be updated may be missing, or the
>>>>>>> upgrade
>>>>>>> patch may update a different version of the program".
>>>>>>> Do I need to install the 1.1 version before the 1.1 service pack 1?
>>>>>>> I
>>>>>>> successfully downloaded and installed version 2.0 service pack 1.
>>>>>>> The other problem that's occurred with these errors, is that my
>>>>>>> shortcut
>>>>>>> icons no longer are displayed on my task bar.
>>>>>>> Any help to resolve this .net problem would be appreciated.
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> Full Windows version (e.g., WinXP SP3)?
>>>>>>>>
>>>>>>>> 1. Write down what .NET Framework versions are already installed
>>>>>>>> before
>>>>>>>> you
>>>>>>>> go uninstalling/removing any of them!
>>>>>>>>
>>>>>>>> How to determine which versions of the .NET Framework are installed
>>>>>>>> and
>>>>>>>> whether service packs have been applied
>>>>>>>> http://support.microsoft.com/kb/318785
>>>>>>>>
>>>>>>>> 2. Now see Resolutions Methods 1 or 2 in
>>>>>>>> http://support.microsoft.com/kb/923100 (ignore the title).
>>>>>>>>
>>>>>>>> If no joy, see this related post by my colleague MowGreen:
>>>>>>>> http://groups.google.com/group/micro...76de7769d04493
>>>>>>>> --
>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>>>> DTS-L http://dts-l.net/
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Swissy wrote:
>>>>>>>>> Hi, months and months ago (maybe even last summer), during the
>>>>>>>>> windows
>>>>>>>>> update process, there was an update for 'security update for
>>>>>>>>> microsoft
>>>>>>>>> .net
>>>>>>>>> framework, version 1.1 service pace (KB928366). I know many
>>>>>>>>> people
>>>>>>>>> had
>>>>>>>>> problems with this update failing. I've tried several of the
>>>>>>>>> suggestions
>>>>>>>>> to
>>>>>>>>> fix it, but to no avail. This update keep loading everytime I
>>>>>>>>> start
>>>>>>>>> my
>>>>>>>>> computer and the notifier sits in my task bar. When I shut down
>>>>>>>>> my
>>>>>>>>> computer, unless I select the option to shut down withoug
>>>>>>>>> installing
>>>>>>>>> updates, it tries to run this update....which always ends in
>>>>>>>>> error.
>>>>>>>>> My question is....how do I get rid of this update. It does not
>>>>>>>>> seem
>>>>>>>>> as
>>>>>>>>> if
>>>>>>>>> it will ever be successfully installed, so I want it to stop
>>>>>>>>> showing
>>>>>>>>> up
>>>>>>>>> and
>>>>>>>>> attempting to run every time I process other updates.