Strange sub-window in WinMail

Contrary to others I love Vista! ;-)
Meanwhile I have 3 machines running under Vista (my desktop, my TabletPC
and my wife's desktop). So it's my daily joy to detect anomalies and/or
different behaviour <g>.

What bothers me most at present:
For app. 2 weeks - out if a sudden - on my desktop (and only there) I'm
having an unseen phenomenon with the screen layout:
*Below* the normal parts of the WinMail-window (columns for the folders
[left side] and the headers preview and the messages preview [right,
upper and lower half]) appears a sub-window with a scrollbar which
stretches across the whole WinMail window. This sub-windows always is
totally empty (no contents at all).
As this description might be unclear, pls see:
http://www.hera.hs-heilbronn.de/Rt/WinMailProbs.jpg

I cab drag this sub-window bigger and smaller. But there always remain a
minimal height determined by the "Up" and "Down" scroll-buttons
(arrows).

I checked literally *everything* to get rid of this totally useless
(empty) sub-window. To no avail :-( :-(
An I already asked in the German Vista NGs. To no avail either {siiiigh}

Has anybody got an idea what this might be and how I might get rid of
this?

Rainald

"Rainald Taesler" <> wrote in message
news:87AB50C2-E2AA-4D35-946E-...
> Contrary to others I love Vista! ;-)
> Meanwhile I have 3 machines running under Vista (my desktop, my TabletPC
> and my wife's desktop). So it's my daily joy to detect anomalies and/or
> different behaviour <g>.
>
> What bothers me most at present:
> For app. 2 weeks - out if a sudden - on my desktop (and only there) I'm
> having an unseen phenomenon with the screen layout:
> *Below* the normal parts of the WinMail-window (columns for the folders
> [left side] and the headers preview and the messages preview [right,
> upper and lower half]) appears a sub-window with a scrollbar which
> stretches across the whole WinMail window. This sub-windows always is
> totally empty (no contents at all).
> As this description might be unclear, pls see:
> http://www.hera.hs-heilbronn.de/Rt/WinMailProbs.jpg
>
> I cab drag this sub-window bigger and smaller. But there always remain a
> minimal height determined by the "Up" and "Down" scroll-buttons
> (arrows).
>
> I checked literally *everything* to get rid of this totally useless
> (empty) sub-window. To no avail :-( :-(
> An I already asked in the German Vista NGs. To no avail either {siiiigh}
>
> Has anybody got an idea what this might be and how I might get rid of
> this?

Where did you get the computer?
Look both under View and View | Layout and if there's an InfoBar uncheck it.
I've seen this in Outlook Express but never in Windows Mail.

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

"Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
news:A90FDB5A-FDB5-4F77-AAA3-...

> Where did you get the computer?
> Look both under View and View | Layout and if there's an InfoBar uncheck
> it.
> I've seen this in Outlook Express but never in Windows Mail.
>

That window was known as the Info Pane, it contained your ISP related Ad's,
as Frank says it was enabled/disabled via View>Layout.

Usually it was related to a Branded version of OE, ie: Outlook Express
provided by (ISP). Would appear in the title bar.

I can still emulate that view in W98 OE6.

It really is an interesting throw-back to earlier versions :-)

I have forwarded your message to the WLM team at MS, but I do not hold out
any hope of a reply.


--
Regards Steve.
MS-MVP. MAIL. [DTS]
http://www.getsafeonline.org/

Thanks for trying to help, Frank!

Frank Saunders MS-MVP IE,OE/WM wrote:
>> ...
>> For app. 2 weeks - out if a sudden - on my desktop (and only
>> there) I'm having an unseen phenomenon with the screen layout:
>> *Below* the normal parts of the WinMail-window (columns for the
>> folders [left side] and the headers preview and the messages
>> preview [right, upper and lower half]) appears a sub-window with a
>> scrollbar which stretches across the whole WinMail window. This
>> sub-windows always is totally empty (no contents at all).
>> As this description might be unclear, pls see:
>> http://www.hera.hs-heilbronn.de/Rt/WinMailProbs.jpg
>
> Where did you get the computer?

On eBay <bg>.
But that was app. a year ago. And it is has worked pretty fine under
Vista ever since (well, at least after the second install <gbg>).

> Look both under View and View | Layout and if there's an InfoBar
> uncheck it.

Prior to asking in here I had already worked through all of the options
in the "View" menu, activating and de-activating each and any single
option, to no avail.

In so far a very strange thing (which I had noticed when "playing" with
the options but not paid attention to until your mentioning of an
"InfoBar"):
When I open the "View | Layout" dialog, the CheckBox no. 6 (upper half,
2nd row, 3rd CheckBox) is *activated* (checked) and its title reads
"Infowindow" (my translation from the German name "Infofenster").
If I move the mouse over it, the title changes to "Searchbar" (my
translation from "Suchleiste") and the CheckBox's state correctly shows
the state of the SearchBar (Pls see the:
http://www.hera.hs-heilbronn.de/Rt/WinMailProbs_2.jpg ).

Seems that this might be a key to the riddle.

> I've seen this in Outlook Express but never in Windows
> Mail.

I can not remember to have had this with OE.
And it's really strange.

Thanks again
Rainald
P.S. I have SP1 and all Updates installed
P.P.S. Things with WinMail are getting worse:
After my initial posting in here and now WinMail decided not to close
correctly anymore {grin,siiiigh}. Whenever I close WinMail an
Error-MsgBox appears, telling that WinMail does work anymore and offers
a re-start.
This is persistent ever after a system re-boot :-( :-(

Thanks for jumping in, mac!
Pls see my reply to Frank and the images
http://www.hera.hs-heilbronn.de/Rt/WinMailProbs_2.jpg

mac wrote:
>> Look both under View and View | Layout and if there's an InfoBar
>> uncheck it.
>> I've seen this in Outlook Express but never in Windows Mail.
>
> That window was known as the Info Pane, it contained your ISP
> related Ad's, as Frank says it was enabled/disabled via View>Layout.

Really interesting!!

> Usually it was related to a Branded version of OE, ie: Outlook
> Express provided by (ISP). Would appear in the title bar.

Never had anything like that ..

> I can still emulate that view in W98 OE6.
>
> It really is an interesting throw-back to earlier versions :-)

Really strange recursion. And "developers' joy", me seems ...
But why must this happen to poor me?
And why with out any detectable reason?

Could it be that it might be related to applying SP1?

I can not exactly say when this appeared. I can only say it did not
happen prior to installing SP1 over a clean system (restored from a
system backup).

> I have forwarded your message to the WLM team at MS, but I do not
> hold out any hope of a reply.

Thanks a lot for forwarding the problem to the powers in charge.
And in spite if all the frustrations of not being heard, I'd seriously
hope that someone might listen. The thing is that strange that IMHO it
might deserve some bug-hunting.
Perhaps you might forward my new findings too.

Thanks a lot
Rainald

"Rainald Taesler" <> wrote in message
news:...

> Prior to asking in here I had already worked through all of the options
> in the "View" menu, activating and de-activating each and any single
> option, to no avail.
>
> In so far a very strange thing (which I had noticed when "playing" with
> the options but not paid attention to until your mentioning of an
> "InfoBar"):
> When I open the "View | Layout" dialog, the CheckBox no. 6 (upper half,
> 2nd row, 3rd CheckBox) is *activated* (checked) and its title reads
> "Infowindow" (my translation from the German name "Infofenster").
> If I move the mouse over it, the title changes to "Searchbar" (my
> translation from "Suchleiste") and the CheckBox's state correctly shows
> the state of the SearchBar (Pls see the:
> http://www.hera.hs-heilbronn.de/Rt/WinMailProbs_2.jpg ).
>
> Seems that this might be a key to the riddle.


Hi there again Rainald,

please see the following article:

OLEXP: Unable to Remove InfoPane in Outlook Express 5
http://support.microsoft.com/kb/222624

Please do NOT make any changes to the Registry at this stage!!

Start>Run>Regedit>OK

Can you navigate to and check in the registry at
HKEY_CURRENT_USER\Software\Microsoft\Windows Mail, for the existence of
either of the keys mentioned in the article, BodyBarPos and BodyBarPath, if
either exist could you also report the value that they are set to, (0), or
(1) etc.

I have reproduced the mouse over name change that you described.


--
Regards Steve.
MS-MVP : Mail.
[DTS] UK.

"Rainald Taesler" <> wrote in message
news:...

> P.P.S. Things with WinMail are getting worse:
> After my initial posting in here and now WinMail decided not to close
> correctly anymore {grin,siiiigh}. Whenever I close WinMail an
> Error-MsgBox appears, telling that WinMail does work anymore and offers
> a re-start.
> This is persistent ever after a system re-boot :-( :-(
>

Not at all sure what is causing your shut down problem/error?

Try right click next to the Search bar on top right and remove the tick from
it.
(Instead of using view>layout).

Will WM close now?

You could also try running the following: WMUtil, (NB the text in the second
red box).

http://www.oehelp.com/WMUtil/Default.aspx

From http://www.oehelp.com/default.aspx

Just in case you have any message store corruption?

HTH?


--
Regards Steve.
MS-MVP : Mail.
[DTS] UK.

Thanks for responding on my "P.S." which I'd better not placed in this
thread where it's OT :-( :-(

mac wrote:

>> P.P.S. Things with WinMail are getting worse:
>> After my initial posting in here and now WinMail decided not to
>> close correctly anymore {grin,siiiigh}. Whenever I close WinMail an
>> Error-MsgBox appears, telling that WinMail does work anymore and
>> offers a re-start.
>> This is persistent ever after a system re-boot :-( :-(
>
> Not at all sure what is causing your shut down problem/error?
>
I have absolutely no idea on why this suddenly appeared yesterday when
working on this thread ...

> Try right click next to the Search bar on top right and remove the
> tick from it.
> (Instead of using view>layout).

Been there, done so.
WinMail's behaviour is unchanged :-( :-(

> Will WM close now?

Just to make the situation clear:
Be it with closing from the menu (File | Close) or with closing the app
by clicking on the "close icon" in the TitleBar, the result is just the
same:
- WinMail closes,
- immediately after the OnClose event is firing, the ErrorMsg DialogBox
appears reporting that WinMail could not be closed correctly and
suggests a re-start.

> You could also try running the following: WMUtil, (NB the text in
> the second red box).
>
> http://www.oehelp.com/WMUtil/Default.aspx
>
> From http://www.oehelp.com/default.aspx

Thanks for the suggestion and the references.
I called WMUtil (having been sitting in my toolbox since more than a
year <g>).
To no avail.

> Just in case you have any message store corruption?

This might have been the case.
But the problem was not cured.
I did run *all* of the offered routines.
Clearing "zero" files reported to have removed "1878 zero files" (quite
heavy, Me seems). After compressing the data and repairing the database,
the situation has not changed at all.

Thanks again for your care

Rainald
--

www.hs-heilbronn.de/Members/taesler
Tel.: 07131 - 57 57 09
Mobil: 0179 - 481 28 71

Sometimes Windows Mail gets just too bollixed up to waste further time on it.

As a last gap measure, you can try the elaborate "Reset" procedure. See:

http://www.vistax64.com/tutorials/62...-problems.html
and scroll down to the section "How to Backup and Reset Windows Mail."

If it was me, I would upgrade to Windows Live Mail and never look back:
http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP


"Rainald Taesler" <> wrote in message news:708E3406-464D-486F-9DAF-...
> Thanks for responding on my "P.S." which I'd better not placed in this
> thread where it's OT :-( :-(
>
> mac wrote:
>
>>> P.P.S. Things with WinMail are getting worse:
>>> After my initial posting in here and now WinMail decided not to
>>> close correctly anymore {grin,siiiigh}. Whenever I close WinMail an
>>> Error-MsgBox appears, telling that WinMail does work anymore and
>>> offers a re-start.
>>> This is persistent ever after a system re-boot :-( :-(
>>
>> Not at all sure what is causing your shut down problem/error?
>>
> I have absolutely no idea on why this suddenly appeared yesterday when
> working on this thread ...
>
>> Try right click next to the Search bar on top right and remove the
>> tick from it.
>> (Instead of using view>layout).
>
> Been there, done so.
> WinMail's behaviour is unchanged :-( :-(
>
>> Will WM close now?
>
> Just to make the situation clear:
> Be it with closing from the menu (File | Close) or with closing the app
> by clicking on the "close icon" in the TitleBar, the result is just the
> same:
> - WinMail closes,
> - immediately after the OnClose event is firing, the ErrorMsg DialogBox
> appears reporting that WinMail could not be closed correctly and
> suggests a re-start.
>
>> You could also try running the following: WMUtil, (NB the text in
>> the second red box).
>>
>> http://www.oehelp.com/WMUtil/Default.aspx
>>
>> From http://www.oehelp.com/default.aspx
>
> Thanks for the suggestion and the references.
> I called WMUtil (having been sitting in my toolbox since more than a
> year <g>).
> To no avail.
>
>> Just in case you have any message store corruption?
>
> This might have been the case.
> But the problem was not cured.
> I did run *all* of the offered routines.
> Clearing "zero" files reported to have removed "1878 zero files" (quite
> heavy, Me seems). After compressing the data and repairing the database,
> the situation has not changed at all.
>
> Thanks again for your care
>
> Rainald
> --
>
> www.hs-heilbronn.de/Members/taesler
> Tel.: 07131 - 57 57 09
> Mobil: 0179 - 481 28 71
>
>
>

mac wrote:

> Just in case you have any message store corruption?

Further to my last posting:
I think that now I definitely can exclude any problem with the
mail-store:

1.) I renamed the existing directory holding the mail-store and created
a new (empty) one;

2.) I ran a restore of the nail-store from a backup made with "WMBackp"
(a really good backup tool from a German developer who produced
"MOBackup" [for Outlook] and "OEBackup" [for OE]) app. 4 weeks ago. I
could easily run the risk to do so as all of my mail-stuff is based on
IMAP (so that it's easy enough to re-download everything to the proper
folder) and the NG-stuff can easily be re-loaded too.

The situation still is *unchanged*.

Closing of WinMail is corrupt as before (since yesterday)

Rainald