Stuck Message

I am on windows mail and haved used it successfully for years, all of a
sudden I can't receive my emails, it just gets stuck on 'receiving 8 of 30'
emails. I've ran a virus scan (AVG) and picked up tracking cookies - deleted
them, restarted and still can't receive -can anyone help me - please as
simply as poss, thanks.
Helen

Sounds like you may have a damaged message on the server. The simplest way
to deal with this would be to use a webmail interface, if your Service
Provider has one, to remove the offending message so the rest will all
download.

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"cravingmad" <> wrote in message
news:2E72F475-972B-4960-9504-...
>I am on windows mail and haved used it successfully for years, all of a
> sudden I can't receive my emails, it just gets stuck on 'receiving 8 of
> 30'
> emails. I've ran a virus scan (AVG) and picked up tracking cookies -
> deleted
> them, restarted and still can't receive -can anyone help me - please as
> simply as poss, thanks.
> Helen

It can be your AV scanning your incoming mail and finding it too large,infected or just plain stuck on scanning.

I suggest that you disable the email scanning by uninstalling your AV and re-installing it without the email integration (scanning). Disabling the scanning might have no effect on your AV and that is why I said the latter. Especially if you have Norton,MacAfee or Trend

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"cravingmad" <> wrote in message news:2E72F475-972B-4960-9504-...
>I am on windows mail and haved used it successfully for years, all of a
> sudden I can't receive my emails, it just gets stuck on 'receiving 8 of 30'
> emails. I've ran a virus scan (AVG) and picked up tracking cookies - deleted
> them, restarted and still can't receive -can anyone help me - please as
> simply as poss, thanks.
> Helen

This has nothing to do with anything on your computer.
It is strictly an issue of the server having a corrupted email.
Log in via webmail and delete the 8 oldest messages, and
any others you don't want to download.

--
Gary VanderMolen, MS-MVP (Mail)


"cravingmad" <> wrote in message news:2E72F475-972B-4960-9504-...
>I am on windows mail and haved used it successfully for years, all of a
> sudden I can't receive my emails, it just gets stuck on 'receiving 8 of 30'
> emails. I've ran a virus scan (AVG) and picked up tracking cookies - deleted
> them, restarted and still can't receive -can anyone help me - please as
> simply as poss, thanks.
> Helen

Hello Gary, I just wanted to thank you for this advice and concur this is the
way to go in this instance. I too all of a sudden could not retrieve my email
messages, just seemed to get stuck on downloading once it got to 21 out of 38
messages.
As Hal Holstetler & yourself advised I went to my webmail host & deleted the
offending message and everything works just fine now.
Thanks again guys, you've been a great help.
Best regards. Ivor

"Gary VanderMolen" wrote:

> This has nothing to do with anything on your computer.
> It is strictly an issue of the server having a corrupted email.
> Log in via webmail and delete the 8 oldest messages, and
> any others you don't want to download.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "cravingmad" <> wrote in message news:2E72F475-972B-4960-9504-...
> >I am on windows mail and haved used it successfully for years, all of a
> > sudden I can't receive my emails, it just gets stuck on 'receiving 8 of 30'
> > emails. I've ran a virus scan (AVG) and picked up tracking cookies - deleted
> > them, restarted and still can't receive -can anyone help me - please as
> > simply as poss, thanks.
> > Helen
>

You're very welcome, Ivor. Thanks for reporting back.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


"icm96" <> wrote in message news:C9DE9D3D-1ACD-430E-B958-...
> Hello Gary, I just wanted to thank you for this advice and concur this is the
> way to go in this instance. I too all of a sudden could not retrieve my email
> messages, just seemed to get stuck on downloading once it got to 21 out of 38
> messages.
> As Hal Holstetler & yourself advised I went to my webmail host & deleted the
> offending message and everything works just fine now.
> Thanks again guys, you've been a great help.
> Best regards. Ivor
>
> "Gary VanderMolen" wrote:
>
>> This has nothing to do with anything on your computer.
>> It is strictly an issue of the server having a corrupted email.
>> Log in via webmail and delete the 8 oldest messages, and
>> any others you don't want to download.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "cravingmad" <> wrote in message news:2E72F475-972B-4960-9504-...
>> >I am on windows mail and haved used it successfully for years, all of a
>> > sudden I can't receive my emails, it just gets stuck on 'receiving 8 of 30'
>> > emails. I've ran a virus scan (AVG) and picked up tracking cookies - deleted
>> > them, restarted and still can't receive -can anyone help me - please as
>> > simply as poss, thanks.
>> > Helen
>>