support code 0x8503001C

A couple of users have started to expierence this error code on their windows
mobile devices using the over the air active synch. Deleting and recreating
the synch partnership does not solve the problem. We are running exchange
server 2003 SP2, and the users are using windows mobile 6.1. It seems their
issues began when they switched to a new phone using the WM 6.1. Any input
on this issue would be greatly appreciated.

A couple of users........? I guess it´s a lot more and it´s not exclusive of
WM6.1, I´ve had searched the web and it´s full of Activesync
x.x/WMDC/Outlook/WM x.x syncing problems. It´s hard to believe that this
basic function for mobile devices hasn´t been mastered by MS since the
solutions offered lead allways to the same reinstall or downgrade or hard
reset. But the root cause hasn´t been addresses at all. Right now I´m really
mad since I had to renter manually (to my PDA) a few dozens of contacts
which couldn´t be synced. The worst thing is that even creating them from
Outlook didn´t work !!

"Elbryyan" wrote:

> A couple of users have started to expierence this error code on their windows
> mobile devices using the over the air active synch. Deleting and recreating
> the synch partnership does not solve the problem. We are running exchange
> server 2003 SP2, and the users are using windows mobile 6.1. It seems their
> issues began when they switched to a new phone using the WM 6.1. Any input
> on this issue would be greatly appreciated.