Support Code 85010014

Just installed ActiveSync 4.1 for a new Dell Axim X51V.I've established a
partnership with the device, however when it tries to sync, I get the
following message:

ActiveSync encountered a problem on the desktop
Support code: 85010014

Does anyone know what this means and how I can get around it?

Thanks!

jack

"JT" <> wrote in message
news:7947FFF0-B4C1-42CF-B372-...
> Just installed ActiveSync 4.1 for a new Dell Axim X51V.I've established a
> partnership with the device, however when it tries to sync, I get the
> following message:
>
> ActiveSync encountered a problem on the desktop
> Support code: 85010014
>
> Does anyone know what this means and how I can get around it?
>
> Thanks!
>
> jack

Try the newsgroup archives, its been covered a number of times in the past.

Jack,

Assuming you are syncing with Outlook make sure it is switched to Online
mode for initial sync.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


"JT" <> wrote in message
news:7947FFF0-B4C1-42CF-B372-...
> Just installed ActiveSync 4.1 for a new Dell Axim X51V.I've established a
> partnership with the device, however when it tries to sync, I get the
> following message:
>
> ActiveSync encountered a problem on the desktop
> Support code: 85010014
>
> Does anyone know what this means and how I can get around it?
>
> Thanks!
>
> jack

I have received the same message with my axim on my Sony laptop but I have
no problem with my Dell desktop.
David Shulan

"JT" <> wrote in message
news:7947FFF0-B4C1-42CF-B372-...
> Just installed ActiveSync 4.1 for a new Dell Axim X51V.I've established a
> partnership with the device, however when it tries to sync, I get the
> following message:
>
> ActiveSync encountered a problem on the desktop
> Support code: 85010014
>
> Does anyone know what this means and how I can get around it?
>
> Thanks!
>
> jack

Uninstalled outlook and reinstalled it. Error code is gone and my axim syncs
properly.
"JT" <> wrote in message
news:7947FFF0-B4C1-42CF-B372-...
> Just installed ActiveSync 4.1 for a new Dell Axim X51V.I've established a
> partnership with the device, however when it tries to sync, I get the
> following message:
>
> ActiveSync encountered a problem on the desktop
> Support code: 85010014
>
> Does anyone know what this means and how I can get around it?
>
> Thanks!
>
> jack